Ballpark A-Z Fan Guide
Below is Ballpark A-Z Guide for all events at Coca-Cola Field. Here you'll find the official ballpark policies and procedures for everything from family bathrooms to field measurements, ticket information and pets. Just search this page alphabetically to find what you need.
For more information on Coca-Cola Field policies and procedures, please call THE-HERD at (716) 843-4373. You can also email the team at firstname.lastname@example.org
***Frequently Searched Topics***
**Security Measures/Carry-In Policy for Coca-Cola Field**
CLICK HERE for the in-depth ballpark security and carry-in policies.
Address and Telephone:
Coca-Cola Field, One James D. Griffin Plaza, Buffalo, NY 14203. The executive office phone number is (716) 846-2000. The team email address is email@example.com and the official website is Bisons.com. Follow the team at facebook.com/GoBisons and twitter.com/BuffaloBisons.
All persons purchasing alcoholic beverages must have valid photo ID and be twenty-one (21) years of age in compliance with New York State liquor laws. Acceptable forms of identification include a New York State driver's license, a New York State non-driver's I.D., a military I.D. or a passport. It is unlawful to purchase alcohol for minors.
There are three automated teller machines within Coca-Cola Field. Two are located on the Main Concourse Level with one at the Guest Relations Center (Section 111) and another on the first base side near Section 110. A third ATM can be found outside Pettibones Grille & Catering Center on the Mezzanine Level. All Coca-Cola Field ATMs are serviced by Evans Bank.
As Bisons Baseball is a family-oriented experience, we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. Furthermore, fans may be asked to leave the ballpark without refund if they are wearing clothing or possess signs with obscene or derogatory words or messages. If your enjoyment of visiting Coca-Cola Field is being interrupted by the behavior of another fan, please contact ballpark security, an usher or guest relations staff member so the situation can be corrected immediately.
CLICK HERE to find out how to get a birthday or special message on the BisonsHD TV Scoreboard.
BisonsTV HD Board:
The BisonsTV HD Board is the widest high-definition LED scoreboard in all of minor league baseball. At 80' wide by 34' tall, the BisonsTV HD board provides Herd fans with over 2,500 square feet of entertainment during all 72 Bisons home games. The board is manufactured by Daktronics Inc. and displays promotions, game replays, statistical information, speed of pitch, games, contests and more throughout the season.
CLICK HERE for information on the Buffalo Bisons Booster Club.
Bully Hill Party Deck:
A four-tiered deck in right field, the Bully Hill Party Deck provides you with an ideal setting for your next group outing of 25-200 people. By combining the best food in the park with a unique view of all the action, the Bully Hill Party Deck will make your next event unforgettable. There are a number of food options for you to choose from. Call Group Sales at (716) THE-HERD (843-4373) for more information. The bar area on the upper tier, is open throughout the game for anyone in the ballpark. CLICK HERE for more information.
Buses bringing Bisons fans to Coca-Cola Field should park and unload or pick up passengers along Exchange Street. There is no charge for buses parking on Exchange Street, and easy access into Coca-Cola Field is available through the Seneca Street Gate on Washington Street.
Fans are permitted to use both still and video cameras to shoot pre-game, game action and between innings as long as they are not obstructing other fans. Tripods and other camera stands are prohibited. Fans should be advised it is illegal to sell or mass produce any photos taken at Coca-Cola Field without the consent of Bison Baseball, Inc. Failure to adhere to these rules will result in fan ejection and/or confiscation of camera.
Child Ticket Policy:
Children three (3) years old and under are admitted to Coca-Cola Field at no charge for Bisons games as long as they do not occupy a seat. Children four (4) years old and over require a ticket for admittance to the ballpark.
Consumers Craft Brew Corner:
The Consumers Craft Brew Corner features several great-tasting craft brews. It is located at the Swan St. entrance to the ballpark. Be sure to check out the Bisons fridaynightbash!® Happy Hour (5:00 p.m. - 6:30 p.m.) where 14 oz. craft beers are just $3.00.
All concession stands in Coca-Cola Field accept the four major credit cards (VISA, MasterCard, American Express and Discover).
The ballpark's elevators are located on the first base side of the Main, Mezzanine and Club levels. They are available for handicapped access and entrance to Pettibones Grille & Catering Center and all ballpark suites.
Fans Care Program:
A great way to donate your unused tickets. Through this program, you can share your seats with someone less fortunate. Send your unused tickets to Fans Care, Coca-Cola Field, One James D. Griffin Plaza, Buffalo, NY 14203. We'll donate the tickets to a local charity in your name and confirm your donation by mail.
FastBall Cash Card:
It's just like cash…only quicker! The Bisons offer a universal cash card that can be used at the Coca-Cola Field Box Office, Pettibones Grille & Catering Center and at all gift shops and concession stands. Purchase it as a gift card or keep your own throughout the season. CLICK HERE to order your FastBall Cash Card!
First aid is provided by Twin City Ambulance. Fans in need of medical assistance should inform a security officer, Bisons staff member or usher immediately. Emergency medical service is available on the Main level behind Section 100. A paramedic unit is on duty at the Emergency Medical Service station. The ballpark is also equipped with an advanced life support apparatus. Ambulance service is provided at the user's expense.
Food Allergies/Gluten Free Options:
The Bisons organization is sensitive to the needs of fans that deal with food allergies. Please note that Gluten-Free Food options are available at Pettibones Grille Restaurant as well as several concession stands. The Bisons will offer 'Peanut-Reduced Seating' at five games this season. CLICK HERE for game dates and other information. Please be advised: Because Coca-Cola Field is an open-air facility, there is unfortunately no way to guarantee that any area of the ballpark be protected from such items as peanuts or peanut shells that may cause an allergic reaction in some fans.
Food/Beverage Carry-In Policy
CLICK HERE for the complete Food/Beverage Carry-In Policy for Coca-Cola Field.
Coca-Cola Field gates open one hour before the start of the ball game, except for fridaynightbash!® games, when gates open at 5:00 p.m. This is an approximation and may be subject to change without notice.
-Batter's Box Gift Shop is located on the third base side of the Main level, next to the Ticket Office. The Gift Shop hours of operation are Monday-Friday from 11:00 a.m.-3:00 p.m. (April-Sept.). The Gift Shop's phone number is (716) 846-2222.
-Bisons Team Shop is at Section 112 on the first base side of the ballpark during all Bisons home games. With great offers and expanded selection, the Bisons Team Shop will get you outfitted in style.
CLICK HERE to shop any time at the Bisons Online Shop!
The Guest Relations Center is located just outside the Ticket Office, across from Section 111. A guest relations representative is available when the gates open and until the conclusion of the game.
Hall of Fame Room:
Check out the Bisons Hall of Fame Room at Section 107 of the Main Level. View great Bisons artifacts as well as plaques dedicated to the 85 members of the Buffalo Baseball Hall of Fame.
Happy Hour on fridaynightbash!® Games:
Get your weekend started early with the Flying Bison Happy Hour (beginning in May). The Swan St. gate will open at 5:00 p.m. before all 7:05 p.m. fridaynightbash!® games so fans can enjoy food specials as well as great deals on craft beers at the Consumer's Corner. CLICK HERE for more information.
Labatt Blue Zone:
Located on the first base side of Coca-Cola Field, the multi-tiered Labatt Blue Zone is an excellent option for your next outing of 25-75 people. Pettibones Grille provides a specialized menu to accompany one of the best seats in the park. Call THE-HERD (716-843-4373) or visit Bisons.com for availability or to book your next event.
Lost and Found:
Fans who have lost or found an item during an event should report to the Guest Relations Center located just outside the Ticket Office, across from Section 111. At the conclusion of each event, the items are stored at Guest Relations where they are kept until claimed. You can contact a representative (716-843-4373) between 9:00 a.m. -5:00 p.m. Monday-Friday.
Lost children should be escorted to the Guest Relations Center located across from Section 111 on the Main Level. Parents trying to locate a lost child should contact the Guest Relations Center.
If you misplaced your tickets, or forget to bring your tickets to a game, you may obtain a special duplicate ticket by visiting the Bisons' ticket office, located on the Swan St. side of Coca-Cola Field. Your tickets will be reprinted by paying the face value of your tickets. The next time you come to a game, bring the tickets you misplaced or forgot and you will be reimbursed the amount you paid to have your tickets reprinted.
If you notice an area of the ballpark (i.e., seats, rest rooms, lights) you feel needs to be repaired, please stop by Guest Relations just outside the Ticket Office, across from Section 111 where your request will be documented and forwarded to our ballpark operations team. You can also email the team at firstname.lastname@example.org.
Below is the current Metro Rail schedule (subject to change).
South Campus to Seneca Station (INBOUND)
* Weekdays 5:40 a.m. - 12:30 a.m.
* Saturdays 7:35 a.m. - 12:30 a.m.
* Sundays/Holidays 8:30 a.m. - 11:30 p.m.
Seneca Station to South Campus (OUTBOUND)
* Weekdays 5:10 a.m. - 12:00 a.m.
* Saturdays 7:05 a.m. - 12:00 a.m.
* Sundays/Holidays - 8:00 a.m. - 11:00 p.m.
For extra-inning games surpassing the NFTA deadline, rail service will run 30 minutes after the game.
EMERGENCY SITUATIONS that require a guest to be paged may be brought to the attention of the Guest Relations Center (846-2003) located behind Section 111.
There is severally independently-owned parking facilities located around Coca-Cola Field. Pricing and availability for those lots are set by the individual proprietors and are not controlled in any way by the Bisons organization.
-Physical-Challenged Needs: There are a limited number of disabled parking spaces in the Coca-Cola Field parking lot on Exchange St. The reserved spaces are sold on a first-come, first-served basis. Disabled fans, or those driving a fan with a handicap, should notify the parking manager of their desire to park in the reserved handicapped area. Upon notification, the parking lot staff will direct the vehicle to the closest parking space. Proper handicapped identification is required. Unauthorized vehicles will be towed at the owners' expense.
Pavilion parties in the area beyond centerfield can be reserved for groups of 25 to 1,500 people. Ideal for group gatherings and employee outings, pavilion parties begin two hours before game time and conclude just before the first pitch. Menus include all-you-can-eat hamburgers, hot dogs and chicken as well as custom ordering. Call group sales at (716) THE-HERD (843-4373) or visit Bisons.com for information.
Pets are not permitted in the ballpark except for the fans requiring the use of licensed guide/therapy animals. The lone exception is on Dog Day at the Ballpark, where a special section will be set up in the Coca-Cola Field pavilion. This year's Dog Day is scheduled for Saturday, May 7.
Pettibones Grille & Catering Center:
Located on the first base side of the ballpark on the Mezzanine level, Pettibones Grille & Catering Center is a great place for a pre-game meal. To reserve a table, call (716) 846-2100. For all games, Pettibones is open two hours before first pitch to the end of the game and serves food through the 6th inning. Pettibones also serves as Buffalo's premier catering and conference center all year long. For more information, visit PettibonesGrille.com.
Pettibones Outdoor Patios:
Located on the first base side of the seating area, the patio can host parties with a minimum of 25 people and dine on the finest foods provided by Pettibones Grille Restaurant. CLICK HERE for more information.
Postponed Games/Rain Delays:
CLICK HERE for a complete rundown on Bisons rainouts and rain delay policies.
ESPN Buffalo 1520 AM is the flagship station for Bisons Baseball broadcasts. Each broadcast includes a 30-minute pre-game show and a post-game show with highlights and interviews. CLICK HERE for a full broadcast schedule for 2016.
All restrooms are equipped to serve physically challenged patrons.
Diaper Dugout areas located in the women's restrooms at Sections 102, 114, 115 and 215; men's locations include Sections 110 and 216. Pettibones Grille Restaurant also has a changing station in both bathrooms.
Family Restrooms are located at Section 115 (3B side) and Section 116 (1B side) on the main concourse. Each family restroom is equipped with a changing table and is able to serve physically challenged patrons.
There will be no re-entry into the ballpark, except in case of emergencies. In the event of an emergency, please exit Coca-Cola Field through the Pettibones entrance near Section 114. There, you will receive a hand stamp. Please show your hand stamp and original ticket to be allowed admittance back into the park. Re-entry must also take place at the Pettibones entrance.
Season Ticket Exchange Policy:
Season ticket holders may exchange a future Monday through Thursday game ticket for any future 2016 Bisons game at Coca-Cola Field. This offer is valid for comparable seating for games played Monday through Thursday, or for general admission seating for Friday through Sunday games. Season ticket holders may also exchange any unused ticket for a game already played for any future home game during the 2016 season. This offer is valid for comparable seating for games played Monday through Thursday, or for general admission seating for Friday through Sunday games. Both offers are subject to availability and exclude special event games. Please be advised you must present your season ticket holder identification card in order to exchange tickets. All exchanges must take place at the Bisons ticket office.
Ballpark security officers are trained, New York State-certified and supervised by Joe Pet Security, Inc. Should an issue arise during your time at Coca-Cola Field, approach the nearest security office or visit the Guest Relations Center on the third base side.
SLR Media & Conferencing Suite
The ideal place to hold your next off-site business meeting, the SLR Media & Conferencing Suite is open YEAR-ROUND and features state-of-the-art video-conferencing, four 52" flat screen TVs, internet access, touch-screen controls, a boardroom table, a wet bar and even a private restroom. The room is available day and night and is catered by Pettibones Grille restaurant. For availability, call (716) 846-2100.
Smoking Law/Vapor Cigarettes/Tobacco:
Coca-Cola Field is a 100% Smoke Free Facility. Smoking is not permitted in any of the seating areas, the concourses or the club level balcony, before, during or after the game. This includes the use of Vapor Cigarettes or 'E Cigarettes.' The use of chewing tobacco is also not allowed at Coca-Cola Field. In order to smoke, you are required to leave the ballpark at the Washington St. Gate, behind Section 102.
Soliciting of any products, services and/or monetary donations in Coca-Cola Field or on the surrounding plaza is strictly prohibited. Violators will be escorted from the property.
A limited number of Game Day Rental Suites are available for rental on a game-by-game basis. Suites have 8, 10 and 12 seats as well as two 30-person party suites and the SLR Media & Conferencing Suite. There are also five 20-person themed suites (Blue Jays, Game Room, Champions, '50s Diner and Seneca Buffalo Creek Casino Pub Suite). For information on suite rental rates and dates, call 843-4373 (THE-HERD).
For emergency only, courtesy phones are located at the Guest Relations Center, Pettibones Grille, and First Aid.
Time Warner Cable SportsChannel 323 will broadcast 36 Bisons games during the 2015 season, including road games in Rochester and Syracuse. Check Bisons.com for a complete schedule.
CLICK HERE for all Bisons 2015 ticket options.
CLICK HERE for information/hours on the Bisons Ticket Office.
Ticket Resale Policy:
Under penalty of New York State law, tickets may not be resold by an unlicensed vendor for any dollar value within 1,500 feet of Coca-Cola Field. This also applies to the resale of tickets below face value prices.
Bisons ushers are situated throughout the seating areas to assist you with your seating needs and to make your visit to the ballpark more enjoyable. If there is anything interrupting your enjoyment, please ask your usher for assistance.
Water fountains are located at sections 101, 108, 109, 110, 115, 116, 117, 213, 214.
The Will Call window is located on the Swan Street side of the ballpark and is open one hour before the start of each game until the end of the fifth inning. Prior to that, tickets left at will call can be picked up at general Box Office windows.
The Bisons Wine Cart will be available on most Fridays and Saturdays. From Bully Hill to Barefoot brands Featuring Chardonnay, Merlot, White Zinfandel and more! Wine by the glass is also available in Pettibones Grille & Catering Center and at the Bully Hill Party Deck
For information regarding Buffalo Bisons Baseball camps, clinics or Coca-Cola Field batting cages, please call the Bisons Youth Baseball Department at (716) 846-2251.