PURCHASING TICKETS IN ADVANCE
In addition to purchasing tickets at the Isotopes Park Box Office, you may also use the options listed below from Ticketmaster.
In order to purchase tickets over the phone, please call Ticketmaster at 1-800-745-3000. The Isotopes Park Box Office does not process any phone sales. All phone sales must be made through Ticketmaster with the number provided.
In order to purchase tickets online, please visit www.ticketmaster.com or www.abqisotopes.com.
Tickets may also be purchased at all Ticketmaster outlets. Please visit www.ticketmaster.com for additional locations in your area.
** There are no refunds or exchanges for individual game tickets. **
The Will Call window is located at Window 1 at the Isotopes Park Box Office or at the Will Call tent outside McKernan Hall on certain game days. For your protection, Will Call tickets are only released to the individual whose name appears on the order, Ticketmaster account header card, or Will Call envelope. A valid photo ID, as well as the credit card used to make the purchase, is required to pick up tickets. The Isotopes will allow you to drop off tickets for another individual by providing the full name of the recipient, as well as your name and contact information. The Isotopes are not responsible for any tickets left by anyone outside of the Isotopes organization. Will Call tickets may be picked up any time after the order has been processed. For questions regarding Will Call procedures, please contact the Isotopes Park Box Office at (505) 222-4058.
RAIN CHECK POLICY
If an official game is not played, that being 4½ innings if home team is leading or 5 innings if game is tied or if visiting team is leading, the ticket may be used as a rain check. In this case, this ticket may be exchanged for a ticket of equal value, based on seating availability, for any future 2015 regular season, non-restricted home game. Exchanges are accepted exclusively at the Isotopes Park Box Office. Tickets for official games which are suspended after becoming official contests do not qualify as rain checks.
RESALE AND DISTRIBUTION OF TICKETS
Isotopes tickets are the property of the Albuquerque Isotopes and may not be sold or distributed. Attempted or actual resale or distribution of tickets at any price is prohibited. Isotopes management reserves the right to confiscate any tickets being sold or distributed.
Gates will open one (1) hour prior to the start of the game unless otherwise noted. Gates will open at 5:30 PM on May 1, May 2, May 16 and July 3. Please check www.abqisotopes.com or call (505) 924-2255 (BALL) for updated gate times.
AGE REQUIREMENTS FOR TICKET PURCHASES AND DISCOUNTS
Children ages 2 and older require a paid ticket for entrance into Isotopes Park. Children ages 2-12, seniors ages 65 and above, and military with a valid ID qualify for a $1.00 discount off the Reserved Level seating price. Please mention the discount when purchasing tickets at the Isotopes Park Box Office. No discounts will be available on the following 2015 restricted date: April 9 and July 3.
Berm Seating is only available on the day of the game. On occasion, Berm Seating will be available in advance of the game but only if all other seating levels have been sold to capacity.
NO RE-ENTRY POLICY
To help ensure everyone's safety, Isotopes Park has a no re-entry policy. Guests who wish to exit and re-enter the facility for personal emergencies should be directed to the Mattress Firm Guest Services Booth. Re-entry accommodations are up to the discretion of the Albuquerque Isotopes and are strictly limited to emergencies only.
Isotopes Park Box Office
1601 Avenida Cesar Chavez, SE
Albuquerque, NM 87106
General Park Information: (505) 924-2255 (BALL)
Direct Line for the Box Office: (505) 222-4058
Placing a phone order: 1-800-745-3000