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FAQ

FREQUENTLY ASKED QUESTIONS

1. When do the gates open prior to the game?
Gates open 90 minutes prior to the scheduled start of the game (except for Opening Day, gates open two hours prior to the start of the game).

2. What do I do when a game rains out?
Listen to our flagship station WPEI 95.5/95.9 FM, check our website, or social media sites for an update on the status of all games. If an official game is not played (at least 4 ½ innings), your game ticket (or ticket stub) can be exchanged for a ticket of equal or lesser value for any remaining regular season home game (subject to availability). Your rain check must be redeemed at the Sea Dogs ticket office for the game of your choice. Early redemption is highly recommended. Individual game tickets can be exchanged for tickets of equal or lesser value subject to availability. Season Tickets can be exchanged for the best available ticket.

3. When is the Souvenir Shoppe open?
The Sea Dogs Souvenir Shoppe is open year round. Call 1-800-936-DOGS for hours.

4. When is the Ticket Office open?
The Sea Dogs Ticket Office is open year round, Monday through Friday 9-5 (year round) and Saturdays 10-2 (March through August and December only). On game days the ticket office is open from 9am until end of the game. Call 207-879-9500 to verify hours.

5. Can I tryout for the Sea Dogs?
No. All of our players are acquired by the Boston Red Sox.
 

6. What employment opportunities are available?
The Sea Dogs hire seasonal employees (concessions, ushers, ticket sellers, etc.) for each upcoming season. To apply for a position, please stop by the Sea Dogs main office to pick up an application. Most of these positions are usually filled at our annual job fair held in March.

7. Are there internship opportunities available?
The Sea Dogs offer a comprehensive internship program that is designed to prepare students for a full-time job in the industry. 

8. How can I get a donation for my non-profit organization?
We gladly fill as many donation requests as we can. All donation requests must be submitted through our online donation form.

9. How can I sing the National Anthem before a game?
On an as needed basis, the Sea Dogs will hold open tryouts.

Please note: the Sea Dogs no longer accept tapes or videos of potential performers.
 

10. Can I have a message put on the scoreboard?
If you would like to have a message put on the scoreboard (i.e.: birthday or welcome message) please stop by the Sea Dogs Information Table or Ticket Office prior to the start of the game and give them your message (there will be a fee of $25 for each message), or call the Ticket Office prior to the game at 207-879-9500 and arrange it over the phone. These messages will be run during the fifth inning.

11. Can I bring food or beverages into the ballpark?
Eastern League Rule Section 19 states: "In the interest of public safety, no cans, bottles, food or containers may be brought into Eastern League ballparks." Sea Dogs ushers and security personnel are instructed to NOT allow food and drink into Hadlock Field.  Empty water bottles/ containers (non glass) are allowed into the ballpark. The Sea Dogs will work with you for medical needs and other special needs, please contact us at 207-874-9300.

12. How do I get to Hadlock Field?
From the South: From Interstate 295 - take exit 5 (Congress Street), merge onto Congress Street and stay left. Make a left at the first set of lights (St. John Street), stay right and merge onto Park Avenue. Hadlock Field will be directly in front of you.
From the North: From Interstate 295 - take exit 6A (Forest Ave. South), turn right at the first set of lights (go through Deering Park) and take a right onto Park Avenue. Go approximately ½ mile. Hadlock Field is just past the EXPO building on your right.

13. Where can I park?
Fans can either park at the Maine Medical Center Parking Garage located at 887 Congress Street or at various temporary lots set up by area businesses located around Hadlock Field. Please be sure to park in a designated legal parking spot. The parking lot next to the Hadlock Field is for handicapped parking only prior to and during the game.

14. Where is the Will-Call Window?
Will Call is located at the Hadlock Field ticket office, look for the windows labeled "Will Call". The Will Call windows open 90 minutes prior to the start of the game. A picture ID is required to pick up all tickets.

15. Do you have a Lost and Found?
The Sea Dogs Lost and Found is located at the Ticket Office.

16. Can I smoke inside the ballpark?
Hadlock Field is a NON-SMOKING public facility. 

17. Do you have an ATM machine located in the ballpark?
Yes, the Portland Sea Dogs have an ATM located near the back ticket office windows in the concourse.

18. Can I exit the park and re-enter?
Once you have left the ballpark, you may not return under any circumstance unless you purchase a new ticket. In case of emergency, please go to the Guest Services located in the concourse.

19. Are there refunds or exchanges on my tickets?
Sorry, but once a ticket is purchased, it is non-refundable and there are no exchanges unless a game does not become official (e.g. rainout, see the Sea Dogs rainout policy for more details on the rainout procedure).

20. How can I get my favorite Sea Dogs player autographs?
Starting one hour before game time, the Sea Dogs will have a player available in the concourse for approximately 20-30 minutes to sign autographs free of charge.

21. Can I write to my favorite player?
Fans wishing to correspond with a Sea Dogs player should send requests to:
 

Portland Sea Dogs
P.O. Box 636
Portland, ME 04104
(in care of the player)

 

The Sea Dogs do not assume responsibility for any damaged or unanswered mail, including but not limited to baseball cards, photos, etc.

 

22. How can I receive giveaways/promotional items?
Sea Dogs premium giveaways are limited to the number promoted. Due to unforeseen circumstances, all Sea Dogs premium giveaways and special attractions are subject to change without notice. The Sea Dogs strongly recommend arriving early to the park and apologize to those who do not receive premium giveaways.