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Policies

Appalachian Power Park Policies

The West Virginia Power make every effort to provide a family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, Ushers and Security Staff are posted throughout the stadium. Any fan in need of assistance of any kind is urged to visit the Dollar Energy Fund Fan Assistance Center, where trained staff members are prepared to assist.

Advanced Ticket Sales
Advanced tickets may be purchased at the Appalachian Power Park ticket office during regular business hours, 10:00 am - 5:00 pm Monday through Friday. Advanced tickets may also be purchased during Appalachian Power Park events at the Power Box Office located outside the Morris St. gate down the right field line. Tickets may also be purchased by telephone or via the Power website using a credit card.

Alcohol Sales Policy
West Virginia state law requires that you must be at least 21 years of age to purchase or consume alcoholic beverages. Upon request, each customer must present valid ID at the time of purchase. The Power reserve the right to refuse any sale. Remember to drink responsibly and to be considerate of other fans. Please DO NOT drink and drive. If you need assistance contacting a cab, please visit the Dollar Energy Fund Fan Assistance Center.

Animals
Fans are not permitted to bring any animals into Appalachian Power Park except for seeing-eye dogs or during special promotions.

Autographs
Prior to game time, fans have the opportunity to get players' autographs. Fans are asked to return to their seats 20 minutes prior to the start of the game. According to South Atlantic League rules, players are not allowed to give autographs once the game has started.

Broadcasts
All 140 Power games will be broadcast on WJYP 1300 AM and WMON 1340 AM "The Jock", online on wvpower.com and on TuneIn Radio.

Conduct
Power management reserves the right to revoke tickets of any patron using obscene or abusive language, exhibiting inappropriate behavior, or that is visibly intoxicated. Fans who enter the playing field or interfere with the play of the game are subject to ejection and possible arrest.

Dollar Energy Fund Fan Assistance Center
Find out about upcoming, exciting West Virginia Power promotions, contests and special events at the Dollar Energy Fund Fan Assistance Center.

Fan Mail
Fans wishing to correspond with a Power player may do so by writing to the player's attention at: West Virginia Power 601 Morris St., Suite 201 Charleston, WV 25301 The Power do not assume responsibility for any unanswered mail or damaged or lost material.

First Aid
Contact the nearest usher, security guard, Power staff member or the Dollar Energy Fund Fan Assistance Center to be escorted to the First Aid Room located behind section 115.

Flying Objects from the Playing Field
Baseballs, bats, and other equipment can be very dangerous. Please keep your attention focused on the field when play is in progress. Fans may keep baseballs hit into the stands but must not enter the playing field to retrieve a baseball or otherwise interfere with live balls. The Power are not liable for any injury due to baseball equipment coming from the playing field.

Food and Drink
In compliance with South Atlantic League rules, fans are not allowed to bring any coolers, food or beverage into the stadium.

Gates
The stadium gates will open 60 minutes prior to game time for the general public. Season ticket holders and 25-Game Package holder have access to the V.I.P. Entrance behind home plate 30 minutes prior to gates opening for the general public. Opening times for selected games are subject to change without prior notice.  

Groups
Bring a group of 20 or more to an exciting West Virginia Power game! The park provides an ideal setting to entertain clients or enjoy the company of family, friends, employees, and co-workers. Call the Group Sales Department at (304) 344-BATS (2287) to reserve your group's tickets.

Lost and Found
Deposit or retrieve lost items at the Dollar Energy Fund Fan Assistance Center.

Rain Checks
If five innings (4 ½ if the Power is leading) are not completed, your ticket stub is good for admittance to any subsequent regular season game, excluding exhibition games. Tickets must be exchanged at the ticket office for the same priced ticket, subject to availability. For doubleheaders, no rain check will be issued for the second game if the first game is official.

Re-entry
Fans are allowed to exit the stadium and re-enter if they keep their ticket stub and have it scanned at the gates. Please consult a ticket taker or Power staff member prior to leaving the stadium.

Restrooms
Men's and Women's restrooms are located along the first and third base concourse. All of the restrooms are easily accessible to handicapped patrons. Each restroom is equipped with changing tables for infants. A family restroom is located next to the First Aid room behind section 115 and beside the Picnic Garden behind section 100.

Scoreboard and PA
Special messages may be displayed on the scoreboard only when submitted to the Power 24 hours in advance. Messages are subject to Power approval. The PA system will be used for paging only in emergency situations.

Smoking Policy
As a city owned facility, Appalachian Power Park has been deemed a non-smoking facility. Fans wishing to smoke may exit the Lewis Street gate located behind home plate and be allowed to re-enter.

Souvenirs
Authentic Power merchandise is available at the Power Outlet located on the right field concourse during each game or during regular front office hours from 10:00 am - 4:00 pm Monday through Friday.