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Ticket Exchange Policies

 

REGULAR SEASON TICKET EXCHANGE POLICIES

***UPDATED FALL 2013***

 

Rainout Policy - If legal game, or 4 ½ innings are not played.

 

  • Season Tickets - Season tickets may be exchanged for a ticket of equal or lesser value to any remaining home game during the current regular season. Season tickets may be exchanged over the phone or at the box office. The season ticket holder listed on the account must be the one exchanging the tickets.
  • Individual Game Tickets - Individual game tickets may be exchanged for a ticket of equal or lesser value for any remaining home game during the current regular season. All exchanges must be made in-person at the River Bandits box office.
  • Comp Tickets - Rainout complimentary tickets with a $0.00 face value are not valid for exchange, as complimentary tickets have no exchange value.
  • Group Tickets - Group tickets may be exchanged for a ticket of equal or lesser value for any remaining home game during the current regular season.
  • Tickets for free games are not exchangeable.

*All Exchanges Subject to Availability*

Unused Tickets Exchange Policy

 

  • Season Tickets - Unused Season tickets may be exchanged - no later than 7 days after the ticketed date - for a ticket of equal or lesser value to a future home game (during the current regular season only). Season tickets may be exchanged over the phone or at the will call window. The season ticket holder listed on the account must be the one exchanging the tickets.
  • Individual Game Tickets - Unused individual game tickets may be exchanged - no later than 7 days after the ticketed date - for a ticket of equal or lesser value to a future home game (during the current regular season only). All exchanges must be made in-person at the River Bandits box office.
  • Comp Tickets - Unused complimentary tickets with a $0.00 face value are not valid for exchange as complimentary tickets have no exchange value.
  • Tickets for free games are not exchangeable.

*All Exchanges Subject to Availability*

Vouchers - Vouchers are redeemable at the box office the day of the game or in advance. Vouchers from a Box Seat Voucher Book or a General Admission Voucher Book are redeemable in advance over the phone and at the box office the day of the game. Tickets are based on availability.

Bandit Bucks - May be used at the Box Office, concession stands and in the River Bandits team store. *No Change Given*

*All sales are final. No refunds will be given. Ticket policies may vary for exhibition games. Contact the River Bandits Box Office at (563) 324-3000 for additional information.*

 

The River Bandits Box Office hours are:
Non Gamedays
Monday-Friday: 9 a.m. to 5 p.m.
Gamedays
Monday-Friday: 9 a.m. until the 7th inning
Weekend: Hours vary according to game time, but the box office will open no later than 11 a.m.