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Dragons Fan Guide

Dragons Fan Guide

Whether you're heading to the ballpark or interested in purchasing gift certificates for family or friends, here is some helpful information to help you along the way.

ADDRESS CHANGES
If at any time you have an address, phone, work, fax or email change, please call or email your account representative. We want to make sure that your correct information is consistently up-to-date at all times.

ALCOHOL MANAGEMENT
By Ohio Law, you must be 21 years of age to purchase and/or consume alcoholic beverages. Upon request, each customer may be asked to present valid identification at the time of purchase. The Dayton Dragons reserve the right to refuse service to any fan. Please drink responsibly. If you find yourself in need of transportation service, please go to the Dayton Daily News Customer Service Booth or the Dragons front office so that alternate transportation can be arranged. Alcohol sales will cease with the first pitch of the top of the eighth (8) inning or earlier as deemed appropriate by Dragons management. Alcoholic beverages may not be served to or consumed by any person under the age of 21, even with parental or spousal consent.

ANIMALS
Fifth Third Field welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.

APPEARANCES
Throughout the season, Dragons players, Heater and Gem can all be found throughout the community. Call (937) 228-2287 for more information.

ATM MACHINE
For your convenience a Fifth Third Bank ATM machine is located inside the Dragons Den Official Team Store which is by the main gates.

AUTOGRAPHS
Player autographs are available in the Dragons Den Team Store after each game. The featured player of the night will be displayed on the scoreboard near the conclusion of each game . The Dragons Den is located at the front entrance of the stadium.

AUTOMOBILE ASSISTANCE
For any auto assistance, please contact the Dayton Daily News Customer Service Booth at 281-1075.

BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) shall be permitted inside Fifth Third Field and may be subject to search at all entrances. Large bags, coolers and backpacks are not permitted. There are no storage lockers on the premises. Please make sure that you leave all unnecessary items in your vehicle.

BANNERS AND SIGNS
Banners and signs are not permitted inside Fifth Third Field.

BIRTHDAY/ANNIVERSARY ANNOUNCEMENTS
To have your birthday or anniversary announcement appear on the scoreboard during a Dragons home game, please click here to submit your request, or call the Director of Entertainment at (937) 228-2287. All requests must be received 24 hours in advance.

BOX OFFICE
Individual game tickets can be purchased at the Fifth Third Field Box Office Monday through Friday from 10 a.m. to 5 p.m., and from noon until the conclusion of the game when playing on Saturday and Sunday. The Fifth Third Field Box Office accepts cash, Visa, Mastercard, American Express and Discover. For more information please call (937) 228-2287. Single game tickets can also be purchased at daytondragons.com and at Miami Valley Kroger Ticketmaster outlets (see Dragons website for outlet listing). To charge tickets by phone, call (937) 228-2287.

CAMERAS, VIDEO EQUIPMENT AND RADIOS
All cameras for the use of picture taking are permitted inside of Fifth Third Field. Radios (if they are a small and portable) are permitted as well. Fans may not reproduce or rebroadcast any film or videotape shot at Fifth Third Field for any commercial use without the permission of the Dayton Dragons. All professional cameras and video equipment (members of the media or free-lance journalists) must be cleared through the Dayton Dragons Media Relations Department by calling (937) 228-2287.

CHILD TICKET POLICY
For Dayton Dragons home games, children two years of age or younger do not need a ticket, provided the child sits on an adult's lap.

COMMUNITY RELATIONS
For more information on our Community Relations Programs and Activities, please call the Dragons at (937) 228-2287.

CREDIT CARD POLICY
The Dayton Dragons accept American Express, MasterCard, Visa, and Discover credit cards. Credit Cards are accepted at select Concession Stands (food and beverage) and at all retail stands at Fifth Third Field.

DISABLED GUEST ACCESSIBILITY
Fifth Third Field is equipped with handicap and companion seating throughout the entire ballpark. Wheelchairs are also available for use at the Dayton Daily News Customer Service Booth. Disabled guests can also be dropped off and picked up in front of the stadium from Monument Ave. If you need special assistance, please call the Dragons offices at (937) 228-2287 to facilitate any needs you may have.

FAN MAIL
Fan mail can be sent to:
Coach or player's name
Dayton Dragons
Fifth Third Field
PO Box 2107
Dayton, OH45401-2107

FIRST AID
The First Aid Office is located on the concourse behind sections 107-108.

FOOD OR BEVERAGE
Fifth Third Field does not allow outside food/beverage inside the stadium.  However, it is permissible to bring in an empty water bottle to the stadium and request complimentary water and ice from the concession stands, as well as utilize the water fountains inside the ballpark.

Fifth Third Field security reserves the right to inspect any package or container coming into the ballpark.

FOUL BALLS
Please be alert for foul balls and other debris/equipment that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Fifth Third Field.

GATES OPEN
Gates open one (1) hour prior to game time for all Dayton Dragons home games. Fifth Third Field closes 30 minutes after the conclusion of the game.

GIFT CERTIFICATES
Baseball Bucks are available through the Dragons and can be used at all concession stands and retail locations inside Fifth Third Field. Baseball Bucks come in $5.00 increments and expire at the end of each year. Change is returned when using Baseball Bucks, and they are a great bonus when sending clients, family members or employees to a Dragons game. To order Baseball Bucks, please contact the Dragons at 228-2287 or via email at dragons@daytondragons.com.

GROUP TICKETS
There's no better way to catch the action at Fifth Third Field than to share the experience with a group of friends, teammates, or coworkers. Call the Dragons group ticketing staff to schedule a fun night of baseball and entertainment for everyone. Group seating is limited so please call soon (937) 228-2287.

GUARANTEED GIVEAWAY NIGHTS
Most teams will have free gift nights - hat night, ball night, etc. In most parks the first 1,000 fans through the gates receive the free gift. With the Dayton Dragons, we reserve these free gifts for just our season ticket holders. In the front of your season ticket booklets you will find Gift Redemption vouchers. Just bring these vouchers with you to the gift night game. You are guaranteed to receive your free gift no matter what time you arrive. And if you aren't able to make it to the gift night game, just bring your voucher to the stadium with you on another game date after the giveaway night, or stop in Monday through Friday between 8 a.m. and 5 p.m. to receive your free gift.

GUEST CONDUCT
While at Fifth Third Field, we want everyone to have a great time each time they come out to the ballpark. Fans using loud, obscene or abusive language or engaging in any other conduct detrimental to the social environment of enjoying a public event will be asked to cease their conduct and may be subject to ejection from the stadium if the conduct is deemed overly offensive. Examples of this type of conduct include intoxication, unruly behavior, use of profane or abusive language, inappropriate dress (shirts and shoes required, and offensive or suggestive attire is not permitted), violation of local, state or federal law, behavior that infringes upon other fans' ability to enjoy the game. The ticket purchaser is responsible for the actions of the ticket holder and the misconduct by the ticket holder may be cause for revocation of the purchaser's season ticket rights. Fans are subject to a reasonable search for items that are not permitted into the stadium.

LAWN CHAIRS
Fans are not permitted to bring standard lawn chairs into the stadium. However, lawn chairs without legs are available for rent in the Fun Zone behind Lawn D for just $1.00.

LOST AND FOUND
Lost or misplaced items can be claimed or returned to the Dayton Daily News Customer Service Booth behind sections 108-109.

MASCOT APPEARANCES
Heater and Gem are our number one fans and cheerleaders. See both Heater and Gem at every Dragons game, on the field, and in the stands. You can also have Heater or Gem come to your event! Call (937) 228-2287 for more information about Heater and Gem appearances.

NATIONAL ANTHEM
Fans interested in singing the National Anthem, may take part in the Dayton Daily News National Anthem auditions prior to the start of each season. For information regarding auditions, please contact the Dragons at (937) 228-2287.

PAY PHONES
For your convenience a pay phone can be found on the concourse beside the Fifth Third Field Cafe'; behind section 105 and also behind section 113.

RAIN OUT POLICY
The Dayton Dragons will make every reasonable attempt to complete each and every home game. Professional baseball requires at least five (5) innings be completed (4 1/2 if the home team is leading) to be considered a complete game. If a Dragons home game is rained out, please keep your ticket stub. Fans may exchange their game ticket for a ticket of equal or lesser value; or fans may exchange one (1) stadium seating bowl ticket for two (2) lawn tickets for any remaining Dragons home game during the season, based on availability. This can be done at the Dragons Box Office at Fifth Third Field.

RE-ENTRY POLICY
Guests may re-enter Fifth Third Field only if exiting through a smoking gate and only with the proper hand stamp. Re-entry accommodations are up to the discretion of the Dragons and strictly limited to emergencies only.

RESTROOMS
Public restrooms are conveniently located along the concourse. All restrooms include diaper-changing stations and are accessible to guests with disabilities. Family restrooms are also available along the concourse behind sections 112 and 108.

RUNNING THE BASES
After every Sunday game, kids can run the bases at Fifth Third Field (at the conclusion of the game). For those interested, the line can be found at the field gate located in Section 105.

SECURITY
The Dayton Dragons and Fifth Third Field have implemented a number of additional security measures for the protection of everyone at our games. We apologize for any inconveniences you may experience.

Please be aware of the following:

* Large bags and coolers are not permitted inside Fifth Third Field.
* Upon exiting the stadium, fans will not be allowed to re-enter for any reason. If exiting through a designated smoking gate, a hand stamp is required to re-enter.

SMOKING POLICY
Smoking is not permitted inside the stadium, this includes e-cigarette. There are designated exits at each entry and behind section 115. Please see the Fifth Third Field Customer Service Staff to ensure proper re-entry into the stadium.

STROLLERS
Strollers are permitted inside of Fifth Third Field providing they do not obstruct the aisle ways. Fans may check their strollers at the Dayton Daily News Customer Service Booth and can claim them upon their departure from Fifth Third Field.

STOLEN OR LOST TICKETS
In the event that tickets are lost or stolen, please file a police report. Send us a copy of the report and we'll issue replacement tickets. The Dayton Dragons cannot be held responsible for lost or stolen tickets.

SUITES
Luxury Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. Benefits include 15 tickets, premium in-suite catering and hospitality options, a television, internet access, kitchenette with refrigerator, phone service and two passes for reserved parking. For more information, please contact the Dragons at (937) 228-2287.

TICKET SCALPING
Tickets must not be resold or offered for resale in a manner or at a price that violates any federal, state or local law or regulation and cannot be resold on the grounds of Fifth Third Field. Tickets may not be used for advertising or promotions, including contests or sweepstakes, without the written consent of Dayton Dragons. Commercial reselling of Dayton Dragons tickets is prohibited without the written consent of Dayton Dragons. Tickets obtained from sources other than the Dayton Dragons or a Ticketmaster outlet may be tickets that were lost or stolen from others and in such cases will not be honored.

TRESPASSING
Anyone TRESPASSING on the playing field will be ejected and subject to arrest and prosecution in accordance with local, city and county law.

UMBRELLAS
Umbrellas are permitted at Fifth Third Field. However, please be courteous and considerate when opening them in seating areas. Fifth Third Field security reserves the right to confiscate umbrellas that are being used improperly.

WILL CALL
On game days, guests may pick up tickets at Will Call, located in the Box Office on the west side of Fifth Third Field next to the Suite Level entrance. Guests will be required to present a valid photo I.D. and may pick up tickets starting two hours prior to a Dayton Dragons game. Will Call tickets can also be picked up on non-game days. Box Office hours are Monday through Friday from 10 a.m. to 5 p.m.