Skip to main content
jump to navigation
The Official Site of Minor League Baseball
Mascot Mania - Fans Decide the Minor Leagues' Best Mascot - Vote Now
Below is an advertisement.

Policies

Click here for the Season Ticket Holder Manual.

Here are some things we think you should know before you visit Dr Pepper Ballpark.

ATM. There are two InTouch Credit Union cash ATM machines. One is located in the Home Plate building next to the Dr Pepper Ballpark Ticket Office. The other is near the Left Field entrance and 'Riders Team Store.

Autographs. Player autographs will be available inside the main gates behind the Home Plate Building and at the Left Field entrance prior to the start of each game (ending 30 minutes prior to game time).

Bags & Purses. Bags and purses will be searched. Dr Pepper Ballpark does not allow firearms, weapons, full-sized bats, missiles or fireworks of any kind on property.

Courtesy Phone. A courtesy phone for guests is located in First Aid on the Concourse Level near the Ticket Office.

Elevators. There are two elevators located next to the InTouch Grille, near the main entrance to Dr Pepper Ballpark. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder's Membership seat access.

Entrance Gates. Entrance gates are located behind Home Plate, in Left Field and in Center Field. Gates will be opened one (1) hour prior to the scheduled game time. An entrance gate is open one (1) hour and thirty (30) minutes prior to each game for Suite Ticket Holders and Founder's Members. This gate is located on the 1st base side.

Family Restrooms. On the concourse level, Family Restrooms are located near sections 103 and 123 and on the Suite Level in the Home Plate building.

Food & Beverage. Fans are not permitted to enter Dr Pepper Ballpark with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring bottled water if the label is removed. Dr Pepper Ballpark security reserves the right to inspect any package or container coming into the ballpark.

First Aid. If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the First Aid Office located next to the Ticket Office behind Home Plate.

Foul Balls. Please be alert of foul balls and other "debris" that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Dr Pepper Ballpark. Immediately report any injuries to the nearest RoughRiders staff member. The RoughRiders are not responsible for any fan being hit by a foul ball or other debris.

Guest Services. Guest Services is located on the Concourse Level near the Home Plate building.

Lost & Found. During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at 972-334-1970.

Merchandise - The 'Riders Store. The 'Riders Store is located on the main concourse down the Left Field line beneath the Third Base Party Deck. The 'Riders Store is open during all home games; you need a ticket to access the store and the store opens when the gates open for the game that day. For non-game day access, please call (972) 731-9200 to set up an appointment for your visit. Appointments must be set 24 hours in advance.

Peddling or Vending. The peddling or vending of merchandise or other printed materials at Dr Pepper Ballpark or surrounding grounds is not allowed. The Frisco RoughRiders must grant written permission for these activities.

PlayBall! Game Program. This game program is included in the price of admission and available upon entrance to the ballpark and features the starting pitchers, line-up, team statistics, a scorecard and other relevant information.

Smoking. Smoking is not allowed in Dr Pepper Ballpark under City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2000 fine.

Re-Entry. If you must leave Dr Pepper Ballpark during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. The ticket must be scanned before exiting and re-entry into the ballpark. Please contact your usher for directions to the designated re-entry gate.

Trespassing on the Field. Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.

Donations. Please see the donation policy located under the Dr Pepper Ballpark.

Dugouts. The RoughRiders dugout is located on the 3rd base side of the field. The visiting team's dugout is located on the 1st base side of the field.

Fan Mail. Letters to RoughRiders players or mascot should be addressed to the intended party and mailed to:

Dr Pepper Ballpark
7300 RoughRiders Trail
Frisco, TX 75034

Tours. Dr Pepper Ballpark tours are available while in season, Monday through Friday, between the hours of 10:00 a.m. and 2:00 p.m. During the offseason, tours are available during normal business hours. All tours must be scheduled at least two weeks in advance. Get your group of 15-30 RoughRiders fans together and schedule your tour by contacting LaShawn Moore at (972) 334-1938 or email her here.

Major League Affiliation. The Frisco RoughRiders are the Double-A, Texas League affiliate of the Texas Rangers.

Playoffs. The Divisional Playoffs and the Texas League Championship Series shall be decided by a best of five (5) game series.

Speakers. We can send you a RoughRiders speaker, and it won't cost a thing. We want you to know all about us, our first-class ballpark, and how we make Minor League Baseball fun for all ages. To schedule a speaker email your request to Alex Vispoli at avispoli@ridersbaseball.com. Please include the name of your organization, the date and time you are requesting, and whom we should contact.

Dr Pepper Ballpark
7300 RoughRiders Trail
Frisco, TX 75034

Tryouts. The Frisco RoughRiders do not offer open tryouts. All of our players are assigned to us by our Major League affiliate the Texas Rangers. The Rangers hold tryouts on occasion.

Website. The official website of the Frisco RoughRiders is www.ridersbaseball.com.

 

Ticket Policies

Change of Address. We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Please make all changes to your account in writing and fax to 972-731-7455. Attn: Ticket Office. You can also email any account changes to info@ridersbaseball.com. If your tickets are in your company name, please send your request on company letterhead. Or, use "My Riders Account" on the web site. And, if you happen to have a partner that shares your account-we can add their contact information as well. Let us know.

Group Tickets. Let us help you create a group outing for your company, family, friends, church, school or sports organizations. We have options for groups of 10 or more, but seating is limited. Call our Group Sales Department at (972) 731-9200 to schedule your group outing today. Group Tickets, Nightly Suite Rentals, Covered Wagons and Party Decks are non-refundable and non-transferable. Group Tickets may not be refunded or exchanged. A 10% non-refundable deposit is required to reserve any group seating areas at Dr Pepper Ballpark. In the event of cancellation this deposit will be posted to your account as a cancellation fee. Full payment for group seating is required 30 days prior (60 days for Party Decks) to the game date. All ticket payments are non-refundable.

Season Ticket Holder Gifts. During the course of the season our season ticket holders will receive two cool RoughRiders gifts. If you happen to miss the game, we will hold onto your gift until you can swing by our office or another game.

ADA Accessible Seating. Dr Pepper Ballpark meets the Americans with Disabilities Act (ADA) requirements for accessible seating. If you need ADA seating, please advise your account representative.

Lost or Stolen Tickets. Please treat your tickets like cash and always keep them in a safe place. The Frisco RoughRiders are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we'll issue replacement tickets.

Online Renewal. Each season you have the option to renew your tickets online using your personal account identification number. If you do not know your number, or would like to reset it, please contact your account manager.

Rained Out Games. The Frisco RoughRiders will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 ½ if the home team is leading), there are two (2) options for the rainout game: 1. If the game is rescheduled as a stand-alone game, your ticket is good for the date of the rescheduling. 2. If the game is played as part of a doubleheader or is not rescheduled, your ticket can be exchanged for a ticket of equal or lesser value to a future game. All ticket exchanges are for any future regular season game in the same season and are subject to availability.

Resale of Tickets. Tickets may not be resold or offered for resale in any manner or at a price in violation of any Federal, State or local law or regulation and cannot be resold on the premises of Dr Pepper Ballpark.

Berm Seating. Berm seating is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome - lawn chairs or inflatable chairs are not permitted.

Ticket Exchanges. Season ticket holders may exchange unused season tickets for tickets of equal or lesser value to any future regular season game (during the same season), subject to availability. The unused tickets must be from games in the current season. Tickets may only be exchanged once. Ticket exchanges can be processed during regular business hours at the Dr Pepper Ballpark Ticket Office. It is suggested that all ticket exchanges be processed in advance of the game date for which the tickets are being exchanged.

Founder's Membership Ticket Exchange Policy. Founder's Members may exchange tickets in accordance with the regular Season Ticket Holder exchange policy. Both tickets and access to the Founder's Areas are subject to availability. For an individual game, access to the Founder's Areas for exchanged tickets is limited to the number of regular season Founder's Membership tickets owned. For example, if four Founder's Membership season tickets are owned, up to four exchanged Founder's Membership tickets may be granted access to the Founder's Areas for an individual game. If more than four Founder's Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the Founder's Areas. Again, all ticket exchanges are subject to ticket availability and available capacity of Founder's Areas.

Ticket Policy for Children. Any fan two (2) years or younger and sitting on a lap does not need a ticket.

Will Call Window. The Will Call window is located at the Dr Pepper Ballpark Ticket Office in the Home Plate Building and will open 2 hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.

 

Group Ticket Policies

Group Minimum. The group minimum is 15 tickets for all group areas.

Payment Options. A 10% or $100 (whichever is greater) nonrefundable deposit is required to hold seats for a specific game. The remainder of the payment is due 30 days (60 days for a Party Deck) prior to the game date.

Promoting Your Group Outing. We can provide you with flyers to distribute to your group or posters to hang up in your office. In addition, we can help you create e-mails to be distributed to your group.

Advanced Booking of Your Group. To ensure you get the date you want and the seats you want we recommend booking your group as far in advance as possible.

Group Outing Parking Options. You can pre-purchase parking for just $5 a car. Drive-up parking is available for $10 per car on the day of the game and is subject to availability.

Fundraising Opportunities. We can help your organization raise money! We can print a special price on any ticket and your organization will keep the difference. For example, if your group decides to offer group seating tickets, we print the tickets at $13 per ticket and your group can keep the $3 difference per ticket. In some cases we can print your group name on the ticket.

Catering Options for Group Outings. Groups that purchase hospitality areas such as patios or party decks can choose from a variety of options on our catering menu.

Deuce Dollars. Deuce Dollars are sold in increments and can be used just like cash at any of our concession stands or in the RoughRiders Team Store.

Birthday Parties. The RoughRiders Birthday Package includes a ticket in the Group Seating area, private access to Deuces' Playground and bounce houses for 60 minutes before the game. A hat, hot dog, soda, chips, and cake for the birthday boy or girl only costs $20.00 per person. The Birthday party minimum is 20 tickets purchased.

Click here for information on single game tickets.

Click here for information on the High 5 Plan.

Click here for information on Group Outings.

Click here for information on Sunday Family Day Promotion.