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Aces Ballpark A-to-Z Guide

Click on the ballpark map below to see the field view from each section.

Aces Ballpark Coors Light Party Zone Outfield Reserved Section 101 Outfield Reserved Section 102 Infield Reserved Section 103 Infield Reserved Section 104 Infield Premium Section 104 Infield Reserved Section 105 Infield Premium Section 105 Infield Reserved Section 106 Infield Premium Section 106 Infield Reserved Section 107 Home Plate Premium Section 107 Infield Premium Section 108 Home Plate Premium Section 108 Infield Premium Section 109 Home Plate Premium Section 109 Home Plate Premium Section 110 Infield Premium Section 110 Home Plate Premium Section 111 Infield Reserved Section 111 Infield Premium Section 112 Infield Reserved Section 112 Infield Premium Section 113 Infield Reserved Section 113 Infield Premium Section 114 Infield Reserved Section 114 Infield Reserved Section 115 Outfield Reserved Section 116 Outfield Reserved Section 117 Outfield Reserved Section 118 Right Field Reserved Section 119 Right Field Reserved Section 120 Berm Seating Bullpen Party Deck Dugout Club/Dugout Suite Standing Room Only- Left Field Wall

Aces Ballpark
 

A

 

Alcohol Management:


The Reno Aces and Levy Restaurants each work hard to promote responsible alcoholic beverage sales and use. We strive to make sure alcohol is responsibly served and consumed by guests attending Aces games and events. No alcohol is permitted to enter or leave the facility. Impaired guests will be denied entry.

A Designated Driver Program is available to all guests of legal drinking age (21) who pledge to not consume alcohol and are a legitimate designated driver for a group consuming alcohol.

All guests under the age of thirty (30) will be carded for alcohol purchase. A guest may not purchase/have in possession more than two alcoholic beverages at one time.

Alcohol is not to be served to an impaired guest.

It is illegal for anyone under the age of 21, to purchase or have in possession alcoholic beverages. Each individual guest possessing alcohol must have valid ID as proof they are 21 or older.

Alcoholic service in all concession stands ends at the first pitch of the 8th inning. Alcohol service to the Suites ends at the first pitch of the 8th inning.

 

Animals:

The only animals allowed in the Ballpark are certified service animals. Service animals in training will not be permitted to enter the Ballpark unless they are authorized by the Director of Operations.

 

Aces Fan Center:

The Fan Center is located on the Main Concourse behind Section 105, and is our centralized location for Aces services and programs provided at each home game. Information and services provided by Guest Relations and Lost & Found can all be found at this convenient location.

 

Assistive Listening Devices (ALD):

Amplificative devices for guests with hearing impairments are available at Guest Relations located on the Main Concourse at section 105.

 

Autographs:

Guests may request autographs from the players from the time gates open until 15 minutes prior to game time from the outfield side of either dugout; however, consideration should be given to guests possessing tickets for these areas.

 

Automated Teller Machines:

Three ATM machines are located in the ballpark at the following locations:
    -Main Concourse inside the stadium behind Section 101.
    -Main Concourse inside the stadium behind Section 105.
    -Main Concourse inside the stadium behind Section 113.
 
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B

 

Baby Changing Areas:

Baby changing stations are located in every restroom at the Aces Ballpark. Please refer to the ballpark map for restroom locations. In addition, Aces Ballpark has three family restrooms located on the Concourse Level down the Security Corridor at 101, and by sections 105 and 116.

     WOMEN'S RESTROOMS:
          -Main Concourse: 101, 106, 117
          -Suite Level: Behind Suites 7/8

     MEN'S RESTROOMS:
          -Main Concourse: 101, 109, 118
          -Suite Level: Behind Suites 7/8

 

Bag Searches:

All bags are subject to search upon entry and within the ballpark and must be smaller than 16''x 16'' x 8'' inches. Prohibited items should be disposed of in trash containers or returned to one's vehicle prior to entry (see PROHIBITED ITEMS).

 

Ballpark Facts:

       Designed by: The architectural firm HNTB
       General contractor: Devcon Construction, Inc.
       Groundbreaking: February 28, 2008
       First event: Reno Aces vs. Salt Lake Bees, April 17, 2009
       Playing field: Approximately 165,000 square feet or 3.7 acres
       Dimensions: To left field, 345 ft.; to right field, 339 ft., to center field, 400 ft.
       Seating for baseball: 9,013
       Luxury suites: 22

 

Ball Retrievers/Fishing Nets:

For the safety of our guests, ball retrievers and fishing nets are not permitted in the ballpark during Aces games. Guests must return them to their car before entering the ballpark. Ball retrievers or fishing nets confiscated inside the ballpark will not be returned.

 

Banners and Signs:

Management reserves the right to remove any signs or banners at any time. Signs and banners may be hung during the Aces games as long as:
     -They do not obstruct the site line of another guest.
     -They are not in the field of play.
     -They do not cover up any existing signage.
     -They are not political or commercial in nature.
     -They are not paraded around the stadium.
     -They are not in poor taste.

 

Baseball Bats:

Management reserves the right to remove any bats from the Ballpark at any time for any reason they find necessary. Baseball bats are permitted for autographs before the game only! All bats must be checked in at the Guest Relations at Section 105 for pick up after the game.

 

Batting Practice:

Ballpark Gates open one hour before game time allowing guests to view infield practice for both teams. Unfortunately, Aces batting practice occurs over three hours before the game, well before gates open.

 

Beach Balls/Brooms/Flag poles:

Beach balls and all other inflatable items are not permitted at Aces Ballpark. For the safety of our guests, brooms, and flag poles are not permitted at Aces Ballpark. On days that the Aces are going for a sweep, small whiskbrooms will be permitted. Brooms may not exceed three feet in height. No sticks, and/or metal poles of any type are permitted at any time.

 

Beverages/Bottles/Cans:

Guests are not allowed to bring any outside beverages, cans or glass bottles into Aces Ballpark. The following items are permitted: unopened, soft-sided containers of drinks such as water, small milk cartons, juice boxes or pouches, baby formula, bottles and baby food, and medication or other special needs. Please note: permitted sealed bottled water only applies to water without ANYTHING added to it. Examples of drinks that are NOT allowed in the ballpark are soda, Vitamin Water, Propel, Sports Drinks or other flavored water.

 

Bicycle Parking:

Bike racks are available during every game and events and is located near the Media Entrance (ME) gate on Kuenzli Street Bridge or in the Suite Holder Valet Parking Lot. Please make sure to bring your own locking mechanism to secure your personal bike as the Reno Aces are not responsible for stolen or damaged bicycles.

 

Broadcast Information:

Radio broadcast of Aces games can be found on Fox Sports Radio 630 AM with announcer Ryan Radtke. Broadcasts can also be heard through the RenoAces.com website.

 

Bubbles/Bubble Machines/Lightsticks:

These items are not permitted into the ballpark at any time.
 
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C

 

Cameras & Videos:

Cameras and videos are allowed in the Ballpark during all regular season baseball games as long as they are not for commercial use. Both cameras and videos must be hand held; tripods cannot be set up in the seating areas or the aisles (monopods are allowed), and must not block the view of the ball game for other guests.

 
DVDs of pre-game and in-game performances and events are available for purchase. DVDs have video only, not audio. To purchase, download the form here.
 
 

Postponed Games/Rain Checks:

An official game consists of 4 ½ innings if the home team is leading or 5 full innings of the game is tied or if the visiting team is leading. Should the regular season game identified hereon not progress to or beyond a point of play constituting a regulation game, your ticket will be good for any 2013 regular-season home game, subject to exclusions and ticket availability. Your ticket may be exchanged for a ticket of the same price by either mailing or presenting to the Reno Aces Ticket Office. Should any exhibition or post-season game identified hereon not progress to or beyond a point of play constituting a regulation game, retain possession of this ticket until the Rain Check policy is announced. Rain Checks will not be honored for any regulation or suspended game which has progressed to or beyond a point of play described in Section 4.10(c) of the National Association of Professional Baseball Leagues Rule Book.

 

Carry-in Items:

All bags must be no larger than 16" x 16" x 8". All bags, including backpacks and purses, are subject to search. No cans, weapons, glass containers or alcohol are allowed into the Ballpark at any time. No hard-sided coolers of any size are permitted. Diaper bags are permitted in regardless of size, for guests accompanied by their babies. Strollers must be small enough to keep out of walkways and aisles or be checked into Guest Services at section 105.

In the interest of guest safety and enjoyment, Reno Aces Management reserves the right to prevent certain items from being brought into Aces Ballpark. The following includes, but is not limited to, items that are not allowed into Aces Ballpark:

      PROHIBITED ITEMS
          1. Alcohol beverages or non-alcohol beer
          2. Illegal Drugs
          3. Food items
          4. Glass bottles or cans
          5. Ice chests or hard-sided coolers
          6. Camera tri-pods
          7. Sticks or clubs (including signs attached to sticks)
          8. Fireworks
          9. Bullhorns or other noisemakers
          10. Confetti
          11. Animals (except certified services dogs)
          12. Beach balls or other inflatables
          13. Bicycles
          14. Skateboards or roller blades
          15. Squirt guns or super soakers
          16. Laser pointers
          17. Weapons of any kind

     PERMITTED ITEMS
          1. Folding lawn or beach style chairs for guests holding a ticket in the grass lawn seating area
               (with limitations)
          2. Baby formula, bottles and baby food
          3. Medication or other special needs
          4. Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, juice boxes
               or pouches
          5. Cloth bags, soft packs, backpacks and baby bags (subject to search, and meet size requirements:
               16''x16''x8"). Large bags may not be emptied and rolled into fit another bag.
          6. Still and video cameras (see "Cameras & Videos".)

          7. Binoculars
          8. Seat cushions
          9. Umbrellas (subject to size restrictions)
          10. Baseball bats for the purpose of autographs (should be stored at Guest Relations at start of game)
          12. Fold-up strollers (should be stored under your seat; larger strollers may be claim checked at
               Guest Relations)

 

Cellular Phones:

Guest cellular phones are allowed as long as they do not distract from the enjoyment of other guests. Repeated use may constitute a warning. Failure to comply may result in being asked to check the phone in at Guest Relations. Guests sitting in the Dugout Suites are not permitted to use their phone during the game. Guests will be asked to step out of the seating area.

 

Code of Conduct:

The Reno Aces are committed to creating a safe, comfortable and enjoyable experience. Our staff has been trained to proactively intervene where necessary to help ensure a family entertainment environment:
     -Guests will follow the specified policies regarding carry-in items. Guests will allow any acknowledged
     representative at the gate of entrance to search items being brought into the ballpark.
     -Guests will show their ticket when requested and sit only in their ticketed seat.
     -The progress of the game will not be disrupted by guests' actions or unauthorized persons entering the
     playing field.
     -Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures.
     -Obscene or indecent clothing will not detract from the guest experience.
     -Guests will refrain from smoking in any all areas of the ballpark as the Aces Ballpark is a Smoke Free facility.
     -Guests will refrain from displays of affection not appropriate in a public, family setting.
     -Intervention from an impaired or intoxicated guest will be handled in a prompt and safe manner.
     -The Reno Aces reserves unto itself the right to determine what constitutes unacceptable behavior. Any guest
     that fails to comply with any of the above stated policies is subject to ejection from the ballpark
     and/or arrest.

 

Community Relations Requests:

The Aces Community Relations Department handles all requests for donations, auction items, and speakers. Requests should be sent to:

     Reno Aces
     Community Relations Department
     Aces Ballpark
     250 Evans Avenue
     Reno, NV 89501

All requests must be submitted six weeks prior to the event. The request must be submitted in writing on the organization's letterhead. The letter should include a contact person's name, phone number, tax id number and a deadline for response. Information on the Community Relations Department is available by phoning the office at (775) 334-4700.

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D

 

Designated Driver Program:

To encourage Guests to drink responsibly, anyone who has a valid driver's license and is of legal drinking age (21 years old) is eligible for the Designated Driver Program, which entitles them to a complimentary soda. Designated Driver signup is located at Guest Relations behind Section 105.

 

Disability Services:

For additional information regarding Disability Services, please call (775) 334-7036 or click here.

Access Routes:
Guests with tickets for sections 101-107, including Coors Light Party Zone, should use the Rotunda Entrance Gate. For access to sections 108-120, suites and berm seating, guests should use the Home Plate Entrance.

Assistive Listening Devices:
Amplificative devices for guests with hearing impairments are available to check out at the Guest Relations office behind Section 105.

Drop-off Locations:
There is a guest drop-off zone located on Evans Street and Kuenzli. This drop-off location is open to guests at all times before and throughout the game. Two hours prior to the game, Evans running North and South will be closed and will be re-opened at the end of the game.

Dugout Suite:
An elevator allowing access to the Field Level wheelchair accessible seats and the Dugout Suite is located at the Home Plate (HP) entrance. A Guest Services Team Member is staffed at this location to assist Guests. This elevator takes guests from the Main Concourse to the Field Level suite.

Elevators:
There is a public elevator located on the Main Concourse at Section 108. This accesses the Dugout Club, Suites and Team Administrative Offices. For access to the Freight House, there is an elevator behind Section 103 and on the front plaza.

Entrances:
All ballpark entry gates are disabled accessible.

First Aid Office:
Emergency treatment or general care is available at the First Aid Office behind Section 113.

Parking:
There is limited number of disabled parking spaces available in the suite holder valet lot, which can be accessed on Lake Street. Guests must present a valid state-issued placard to valet attendant. The valet lot opens two hours prior to game time. Once the valet lot is at full capacity, disabled guests are more than welcome to drop off any other guests at our drop-off locations and park their vehicle at any of the available parking garages downtown.

Restroom Accommodations:
All ballpark restrooms accommodate wheelchairs. All water fountains throughout the ballpark are disabled accessible.

Service Animals:
Service animals are permitted in all areas where guests are allowed. Service animals are animals that are individually trained to perform tasks for people with disabilities, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, or performing other special tasks. Service animals are working animals, not pets.

Wheelchair Accessible Seating:
Wheelchair accessible seating is located throughout the ballpark at all price levels. Companion seats adjacent to wheelchair accessible seating are available throughout the ballpark. Please contact the Ticket Office at (775)334-7000 for further information on how to purchase a wheelchair accessible seat. Disabled seats are also available throughout the ballpark in all Season Ticket Packages. For information call (775)-334-4700. All restrooms will also accommodate guests in wheelchairs or with special needs.

Wheelchair Check-Out:
Wheelchairs are available for check-out with a valid driver's license or identification card in the Guest Relations office, located behind Section 105.

*For day of game assistance or questions regarding our disability services while at the ballpark, please feel free to visit the Guest Relations Office behind Section 105.

 

Drinking Fountains:

Drinking fountains are located on the main concourse behind sections 103, 109, and 118.

 

Driving Directions/Drop-Off Zone:

(See also PARKING).

All fans driving to the ballpark should be advised that Evans Avenue will be closed to traffic between 2nd and 4th Streets.

395 North/South
Fans coming in from the north and south on 395 are encouraged to take the Mill Street Exit westbound to Lake Street.

Drivers dropping off handicapped fans at the ballpark may want to consider the 2nd Street/Glendale Exit westbound. However, travel will be slow on Kuenzli Street westbound approaching the ballpark, as traffic will be narrowed to one lane to accommodate the drop-off location.

Additionally, fans planning to park in the Truckee River Office Tower south of the ballpark will be unable to turn left to access the garage from westbound 2nd/Kuenzli Street.

80 East/West
Fans coming in from the east and west on 80 are encouraged to take the Virginia/Sierra Street Exits. Fans leaving the downtown parking areas are encouraged to use both Sierra and Center Streets for easiest departure.

Fans using the Wells Avenue Exit will be directed to turn right at 6th Street and left at Lake Street.

Drop-Off Zone
There is a guest drop-off zone located westbound along 2nd/Kuenzli just before Evans Avenue.

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E

 

Elevators:

There is a public elevator located on Main Concourse at section 108, This elevator accesses the Dugout Suite, Suites, and Team Administrative Offices.

 

Exit/Re-entry Privileges:

The Ballpark does not offer Exit/Re-entry Privileges. Once a guest has exited the facility their ticket will not be valid for entry again.

 

Employment Opportunities:

Part-time, event-driven positions are available at Aces Ballpark and most shifts occur during evenings and weekends. A list of any available positions is available here, by calling our Job Hotline at (775) 334-4700 or by stopping by Guest Relations which is located on the Main Concourse at Section 105 during an event.
 
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F

 

Family Restrooms:

There are three (3) family restrooms available for use. They are located at sections 101 (security corridor), 105, and 116.

 

Fan Mail:

Fan mail should be sent to the following address. Cards and letters to players and personnel can be sent to:

        Reno Aces - (Player Name or "Fan Mail")
        250 Evans Avenue
        Reno, NV 89501

The Aces do not encourage mailing items to be autographed. The Aces staff is not responsible for items that are not autographed or returned.

 

Field Access:

In accordance with Pacific Coast League rules, only authorized personnel with proper credentials will be permitted on the field, before, during or after a game or event. Any unauthorized person who travels onto the field will be removed from Aces Ballpark and subject to arrest and prosecution, permanent expulsion from Ballpark, and loss of season tickets.

 

First Aid Office:

The First Aid Office is located at Section 113 on the Main Concourse down the right field line.

 

Food (outside):

Pacific Coast League rules state that guests are not allowed to bring any outside food items into Aces Ballpark. Fans will be allowed to bring in reasonably-sized bags of peanuts and/or sunflower seeds only. No exceptions.

 

Food Services:

Levy Restaurants provides food and beverage services for the entire ballpark. For questions or concerns about Levy services or catering information, please contact them at (775) 334-7080.

Click here for the Aces Ballpark concessions map.

 

Foul Balls and Home Run Balls:

Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that guests stay alert at all times. When attempting to catch a foul or home run ball please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from Aces Ballpark and will be subject to arrest and prosecution.
 
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G

 

Gate Openings:

There are two main entrances to Aces Ballpark: the Rotunda Entrance (RE) Gate (all ticketed access) and the Home Plate entrance (HP) Gate (restricted access). Gates will open one (1) hour prior to the start of a baseball game and at designated times for all other events.

*Subject to change on selected dates. Opening Night the Ballpark will open 1.5 hours prior to game time. Additional games may be added or subtracted at a later date.

 

Guest Relations:

Guest Relations is located on the Main Concourse behind Section 105 The friendly and knowledgeable Guest Relations staff is available to assist our guests with potential questions, comments, or concerns. From Ballpark policies to the nearest specialty food stands, our guests' needs are our top priority for the Guest Relations staff. Open for business from gate opening until the crowd clears, Guest Relations is in place to help ensure that our guests receive outstanding customer service at the Ballpark.
 
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I

 

In-Seat Food & Beverage Service:

In-seat food and beverage service is offered to all Dugout Club and Home Plate Premium ticket holders at all Aces home games. Levy servers will take and deliver orders so you will not miss any action on the field. Servers cannot provide service to anyone other than these seat ticket holders.
 
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K

 

Kids Club:

Join Archie for a whole season of fun! Members receive an official t-shirt, membership card, lunch bag, game tickets and more, all for just $20. Click here to download a signup form, or email Brett at brett@renoaces.com for more information.

 

Circus Circus Kids Zone:

Our kids area is available for guests 12 and under. Playground equipment and climb toys are available for children in the centerfield corner, adjacent to the Berm seating.
 
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L

 

Laser Pointers:

Laser pointers and similar items are prohibited. Anyone who is observed using a laser pointer will be ejected from the ballpark and the device to be confiscated. Any laser pointer, which is confiscated, will not be returned.

 

Lawn Seating (berm):

Aces Ballpark has one (1) general admission lawn seating area, located in Right Field. Tickets for this area may be purchased in advance or on the day of the event, however seating in these areas is available on a first-come, first-served basis. Guests holding tickets for the lawn are encouraged to arrive early for preferred seating.

Guests are permitted to bring towels, blankets or lawn chairs for use in these areas. Low back beach style chairs are recommended. Chaise lounges and lounge style chairs will not be permitted. Umbrellas may be used to provide shade in the lawn area, however in consideration of the safety and sight lines of others; we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella. Reno Aces Ballpark Management reserves the right to refuse any chair or umbrella deemed inappropriate due to size or otherwise.

 

Lost and Found:

Found items are taken to the Guest Relations at Section 105 as soon as possible. Items are immediately logged and kept there until the crowd has completely exited the Ballpark after each game. Guests may call during business hours 9 am to 5 pm, Monday-Friday at (775) 334-4700 to check on their missing item. Arrangements can then be made for pick-up.

 

Luxury Suites:

Dugout Suite:
The Dugout Suite can accommodate groups of 15. The behind the plate action is ideal for the baseball enthusiast.

Nightly Suite:
The Nightly Suite is an ideal setting to entertain smaller groups of clients or friends with a catered menu and wait service. This suite holds up to 20 guests, which includes 12 outdoor veranda seats and lavish indoor seating area.

Call (775) 334-4700 to reserve your night in one of our Luxury Suites!

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M

 

Mascot:

Archie, the Reno Aces mascot, is available for appearances and community events. Please contact Audrey Hill at (775) 334-7079 for further information, or fill out and return the Archie Appearance Request Form.

 

Merchandise Store:

The Biggest Little Team Shop in the World is located at Aces Ballpark, and has the widest selection of Reno Aces gear.

Store Hours:

        Mon-Fri
        10 a.m.-5 p.m.

        Sat
        10 a.m.-4 p.m.

        Sun
        Closed

Aces merchandise may also be purchased online at aces.milbstore.com.

All merchandise sales are final at the Team Shop; no refunds. Exchanges may be made only if the original tags and labels are attached.

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N

 

National Anthem:

Those interested in performing the National Anthem before a home game may send a recording to:

        Reno Aces National Anthem
        250 Evans Avenue
        Reno, NV 89501

An a cappella tape or CD of the performer singing the anthem must be submitted to be considered.

 

Noise Makers:

Noisemakers, cowbells, air horns (natural), drums, and all items that make a noise are allowed in the ballpark. However, their use, frequency, and location are at the discretion of management. If there are complaints about these items being used, their use should be stopped. If necessary, the item may be checked into the Guest Relations, behind section 105 on the concourse, until the end of the game.
 
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P

 

Parking:

The Reno Aces do not have a dedicated parking structure for the Ballpark. Guests are encouraged to arrive early and park in any of the 21 downtown area lots that are within walking distance of the ballpark.

Click here for a map of nearby parking locations.

With regards to parking in the Truckee River Office Tower, westbound traffic on 2nd Street/Kuenzli Street will be unable to turn left to access the garage. For eastbound traffic on 2nd Street, the right lane will be dedicated solely for traffic accessing the Office Tower garage. Following the game, all traffic exiting the garage must turn right on eastbound 2nd Street.

Parking adjacent to the Police Station between 2nd, Kuenzli and High Streets is reserved for on-duty police business only. All others will be towed.

Valet Parking is available just off of Lake Street for suite holders and disabled guests with government-issued placards.

 

Petitions & Leaflets:

Anyone wishing to distribute leaflets must receive written permission from the Director of Operations of the Reno Aces. Petitioners are allowed to seek signatures from guests in the parking lots away from all Ballpark entrances.

 

Phone Calls & Paging:

Paging of guests is not permitted unless the situation is an emergency. Refer requests and phone calls deemed emergencies to the Ballpark Security Office down the Security Corridor behind section 101.

 

Promotional Giveaways:

Promotional giveaways are available at various games throughout the season. Age restrictions, limited distribution, and other limitations are specified for each promotion.

 
-Guests must enter through the Rotunda Entrance (RE Gate). No giveaways will be distributed through the Home Plate Entrance (HP Gate) or Freight House District entrances.

-Anyone going through an entry gate which does not have the promotional item will not be able to obtain the item from inside the ballpark at another gate.

-Each eligible guest must receive the item immediately after entering the gate, unless specified otherwise.

-Only one item is given to each guest, regardless of how many tickets they may possess.

-Special questions pertaining to Promotional Giveaways can be referred to the Guest Relations office behind Section 105.

-Gates open one hour before game time for all giveaway distributions and have quantity limitations.

-Kids who enter for free (under 3 years of age) must have a ticket in order to receive a giveaway item.

 

Press Gate:

Press with passes enter the Ballpark through the Media Entrance Gate on Kuenzli. Press passes can be picked up at the Media Entrance Gate.

 

Public Bus Transportation:

A great alternative to parking is to take public transit to the ballpark. RTC RIDE provides service throughout Reno / Sparks. The main transit center in downtown Reno is located at Fourth and Center streets, just a short walk to the Aces Ballpark. For routes and schedules visit the RTC website at www.rtcwashoe.com.

RTC SIERRA SPIRIT is a free circulator providing trips all around downtown Reno, to the University, and back- FREE. Route and schedule information is posted at www.rtcwashoe.com. The service operates every 10 minutes, every day, from 7 a.m. to 9 p.m. Fans can walk a few blocks from to the Aces Ballpark from several stops along the way.

For questions about public transit, call RTC Passenger Services at 775-348-RIDE (348-7433) seven days a week from 7 a.m. to 7 p.m.

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R

 

Reno City Ordinances & Washoe County Municipal Codes

5.13.010
All county and city ordinances apply on property.

 

Resale of Tickets:

The City of Reno and the Reno Aces prohibit the resale of tickets on Aces Ballpark property. This includes Aces Ballpark, as well as property surrounds Freight House District area.

 

Restrooms:

Women's Restrooms:
        Main Concourse: behind sections 101, 106, 117
        Suite Level: behind Suites 7/8

Men's Restrooms:
        Main Concourse: behind sections 101, 109, 118
        Suite Level: Behind Suites 7/8

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S

 

Scoreboard Messages:

For a fee of $25, guests can send birthday, anniversary, and/or special messages to family and friends on the Ballpark's scoreboard. The messages are limited in length and must be received 48 hours prior to being run.

Click here to download the scoreboard message order form.

 

Security Office:

The ballpark Security Office is located in corridor behind Section 101 (Gate EE) on the Main Concourse. The Security Office is the site of 24/7 Security.

 

Smoking:

Aces Ballpark is a smoke-free facility and smoking is prohibited in all seating areas, the concourse, restrooms, concession stands, eating areas, suites, and administrative offices. Guests can exit through the Media Entrance behind Section 116 to smoke. Or, guests may smoke in the back of the Freight House Garden, located behind the Coors Light Party Zone. A valid ticket is required for re-entry into the ballpark.
 
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T

 

Taxi Service:

       Reno-Sparks Cab Company (775) 333-3333
       Sunshine Taxi (775) 624-6666
       Whittlesea Checker Taxi (775) 322-2222
       Yellow Cab (775) 355-5555

Guests can call local Taxi companies for a safe ride to and from the ballpark.

 

Ticket Age Requirements:

All guests 36 months or older must have an appropriate ticket for entry for baseball games (other events are subject to all guests required to have a ticket). Toddlers under 36 months do not need a ticket to enter the Ballpark, but they must sit on the lap of an accompanying adult. Please be considerate to those seated around you. Strollers are permitted for entry. Strollers, however, must be small enough or collapsible to keep out of walkways and aisles and placed under seats, or be checked at Guest Relations at Section 105.

 

Ticket Information:

All guests 36 months or older must have an appropriate ticket for entry. Toddlers under 36 months do not need a ticket to enter the ballpark, but they must sit on the lap of an accompanying adult. Please be considerate to those seated around you.

For information by telephone regarding tickets, call (775) 334-4700.

For information on group tickets or suite options, click here.

For information on full-season tickets and mini-plans, click here.

Prices for individual game tickets range from $7 to $29. For a complete look at single-game ticket pricing, click here.

All tickets are non-refundable and non-transferable.

Call the Aces or stop by Guest Relations for:
        -Double-printed or misprinted tickets, lost tickets, season ticket holder exchanges, or any situation that
        requires re-seating.
        -Assistance with Group orders and questions.
        -Season Ticket Holder questions, needs, and concerns.
 

Ticket Office:

The Aces Ballpark Ticket Office is located on the west side of the ballpark at the Rotunda Entrance Gate and is open on Monday-Friday, 10am-5pm and Saturdays, 10am-4pm, closed on Sunday (except game days). The ticket office can be reached by calling (775) 334-7000.

The ticket office is also open for every Aces home game at 10:00 am and will remain open until the 7th inning.

 

Tours:

TOUR DAYS & TIMES
        Tours are on Tuesday and Thursdays on non-Game Days from April through September
        Tour Times: 11am & 2pm

Please make a reservation for a scheduled tour. All tours begin outside of the Rotunda Entrance, next to team store. For Reservations & Information, please call (775) 334-4700, or click here.

TOUR PRICING
        $6.00 per person
        $3.00 for children under age 12 and seniors 60+

Reservations are required for all tours.

PRIVATE GROUP TOURS
Exclusive Ballpark Tours are available for your group or party, and are the perfect outing for your company, school or organization. Prices for private tours are as low as $3 per person, and requires a $25 non-refundable deposit. Scheduling is flexible; you pick the date and time (subject to availability while the team is on the road, M-F, 10am - 4pm). For an additional $75 fee, your group's name or up to 25 individual names can be displayed on the Aces Ballpark Scoreboard. Additional names can be added for only $5 per person.

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Weapons:

For the safety of all guests, weapons of any kind are not permitted in Aces Ballpark. The only exception to this policy is law enforcement personnel in the performance of their official duties. Guests wishing to enter the ballpark for a game or event consent to a reasonable search for weapons before entering. Failure to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.

 

Will Call:

All Will Call tickets can be picked up at the Aces Ballpark Ticket Office, located on the Event Plaza on the west side of the ballpark.

On gamedays, Will Call opens at 10:00 a.m., and closes in the middle of the 7th inning. On non-gamedays Monday thru Friday, Will Call opens at 10 a.m., and closes at 5 p.m; on non-gameday Saturdays, Will Call opens at 10 a.m., and closes at 4 p.m; Will Call is closed on Sunday when there is no game.

All guests must show picture identification at Will Call in order to pick up their tickets. Guests may also leave tickets at these windows.

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