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Ballpark A-Z Fan Guide

Ballpark Informational Guide

Below is Ballpark A-Z Guide for all events at Coca-Cola Field. Here you'll find the official ballpark policies and procedures for everything from family bathrooms to field measurements, ticket information and pets. Just search this page alphabetically to find what you need.

For more information on Coca-Cola Field policies and procedures, please call THE-HERD at (716) 843-4373. You can also email the team at

***Frequently Searched Topics***

ATMs, Birthdays on Scoreboard, Child Ticket Policy, FastBall Cash Gift Cards,
Food Allergies, Hotels, Parking, Postponed Games, Rain Delays, Tickets

***Enhanced Security Measures for Coca-Cola Field/Carry-In Policy***
To ensure the safety of our fans, players and associates, the following enhanced security measures are now in place for all events at Coca-Cola Field. No firearms, knives, glassware, silverware, cans, coolers, baseball bats or nets of any kind will be permitted within Coca-Cola Field.

The following items will be allowed to be carried into Coca-Cola Field as long as they fit within a 16"x16"x12" bag (backpacks of a similar size are allowed, but please allow for additional time at the gate for thorough security checking).

Items allowed include:
-One 20 oz. factory-sealed plastic bottle of water per person
-One small juice box per child
-One single-serve portion clear plastic sandwich bag of food per person, measuring no bigger than 6 ½" x 5 ½"

Please be advised that all bags are subject to search at any time and the inspector has the right to refuse admittance to anyone who has a bag that is too large to inspect or to anyone who refuses to cooperate with the inspection process. All bags must be stored under the seats during the game. No items will be stored at Coca-Cola Field during events.

Please note, the following items are also allowed inside Coca-Cola Field, but may be inspected at any time.
-Baseball gloves
-Diaper Bags
-Standard-size seat cushion with no storage pockets
-Collapsible Strollers that can easily be stored at the top of seating sections
-Video and Photo Cameras (no tripods allowed)
-Small radios (must be listened via ear pieces)
-Umbrellas (may only be opened in the seating areas during rain delays)


Address and Telephone:
Coca-Cola Field, One James D. Griffin Plaza, Buffalo, NY 14203. The executive office phone number is (716) 846-2000. The team email address is and the official website is Follow the team at and

Alcohol Regulations:
All persons purchasing alcoholic beverages must have valid photo ID and be twenty-one (21) years of age in compliance with New York State liquor laws. Acceptable forms of identification include a New York State driver's license, a New York State non-driver's I.D., a military I.D. or a passport. It is unlawful to purchase alcohol for minors.

There are three automated teller machines within Coca-Cola Field. Two are located on the Main Concourse Level with one at the Guest Relations Center (Section 111) and another on the first base side near Section 110. A third ATM can be found outside Pettibones Grille & Catering Center on the Mezzanine Level. All Coca-Cola Field ATMs are serviced by Evans Bank.

As Bisons Baseball is a family-oriented experience, we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. If your enjoyment of visiting Coca-Cola Field is being interrupted by the behavior of another fan, please contact ballpark security, an usher or guest relations staff member so the situation can be corrected immediately.

All requests to be included on the Bisons Birthday Board must be submitted in writing and can be dropped off at the Guest Relations Center (Section 111) or mailed to Bisons Scoreboard Request, One James D. Griffin Plaza, Buffalo, NY 14203. They can also be emailed to the Bisons at All requests should be received a minimum of 24 hours in advance of the game to be attended to ensure placement on the Bisons scoreboard during the game. Birthday messages usually run (but not guaranteed) in the 6th inning.
The official website of the Buffalo Bisons is the number one source for news on the team as well as important information on events, promotions and special offers. The site features the live webcast of all 144 games. Plus exclusive video features, interviews and highlights. You can also get live pitch-by-pitch updates on all games and all league statistics and scores. Purchase tickets from the web and print them right from your home printer. Also, be sure to get even more great Bisons information and exclusive promotions via Facebook ( and Twitter (@BuffaloBisons).

BisonsTV HD Board:
The BisonsTV HD Board is the widest high-definition LED scoreboard in all of minor league baseball. At 80' wide by 34' tall, the BisonsTV HD board provides Herd fans with over 2,500 square feet of entertainment during all 72 Bisons home games. The board is manufactured by Daktronics Inc. and displays promotions, game replays, statistical information, speed of pitch, games, contests and more throughout the season.

Booster Club:
Fans wishing to join the Bisons Booster Club can write: PO Box 1132, Buffalo, NY 14240. A Booster Club booth is located on the main concourse at Section 106. Booster Club applications may also be picked up at Guest Relations, across from Section 111. For more information, visit the Booster Club page at the official website of the Buffalo Bisons,

Bully Hill Party Deck:
A four-tiered deck in right field, the Bully Hill Party Deck provides you with an ideal setting for your next group outing of 25-200 people. By combining the best food in the park with a unique view of all the action, the Bully Hill Party Deck will make your next event unforgettable. There are a number of food options for you to choose from. CLICK HERE for more information or to book your event today.. The bar area on the upper tier, is open throughout the game for anyone in the ballpark.

Buses bringing Bisons fans to Coca-Cola Field should park and unload or pick up passengers along Exchange Street. There is no charge for buses parking on Exchange Street, and easy access into Coca-Cola Field is available through the Seneca Street Gate on Washington Street.

Camera Use:
Fans are permitted to use both still and video cameras to shoot pre-game, game action and between innings as long as they are not obstructing other fans. Tripods and other camera stands are prohibited. Fans should be advised it is illegal to sell or mass produce any photos taken at Coca-Cola Field without the consent of Bison Baseball, Inc. Failure to adhere to these rules will result in fan ejection and/or confiscation of camera.

Child Ticket Policy:
Children three (3) years old and under are admitted to Coca-Cola Field at no charge for Bisons games as long as they do not occupy a seat. Children four (4) years old and over require a ticket for admittance to the ballpark.

Consumers Craft Brew Corner:
The Consumers Craft Brew Corner features several great-tasting craft brews. It is located at the Swan St. entrance to the ballpark. Be sure to check out the Bisons fridaynightbash!® Happy Hour (5:00 p.m. - 6:30 p.m.) where 14 oz. craft beers are just $3.00.

Credit Cards:
All concession stands in Coca-Cola Field accept the four major credit cards (VISA, MasterCard, American Express and Discover).

The ballpark's elevators are located on the first base side of the Main, Mezzanine and Club levels. They are available for handicapped access as well as an entrance to Pettibones Grille & Catering Center and all ballpark suites.

Fans Care Program:
A great way to donate your unused tickets. Through this program, you can share your seats with someone less fortunate. Send your unused tickets to Fans Care, Coca-Cola Field, One James D. Griffin Plaza, Buffalo, NY 14203. We'll donate the tickets to a local charity in your name and confirm your donation by mail.

FastBall Cash Card:
It's just like cash…only quicker! The Bisons offer a universal cash card that can be used at the Coca-Cola Field Box Office, Pettibones Grille & Catering Center and at all gift shops and concession stands. Purchase it as a gift card or keep your own throughout the season. The FastBall Cash Card can be reloaded for easy use in 2014 and beyond with no service charges. The cards can be purchased and reloaded at the Batter's Box Gift Shop, The Bisons Team Shop Pettibones Grille & Catering Center, at the Guest Relations center or by CLICKING HERE. For every $50 you load onto a FastBall Cash Card, we'll give you an additional $5 on your card.

Field Measurements:
The ballpark's field dimensions are as follows: foul lines - 325 feet; center field - 404 feet; right center - 367 feet and left center - 371 feet. The home run fence is 8 feet high from right to left-center fields and 12 feet high in left field. The protective netting in left field is an additional 40 feet tall.

First Aid:
First aid is provided by Twin City Ambulance. Fans in need of medical assistance should inform a security officer, Bisons staff member or usher immediately. Emergency medical service is available on the Main level behind Section 100. A paramedic unit is on duty at the Emergency Medical Service station. The ballpark is also equipped with an advanced life support apparatus. Ambulance service is provided at the user's expense.

Food Allergies/Gluten Free Options:
The Bisons organization is sensitive to the needs of fans that deal with food allergies. Please note that Gluten-Free Food options are available at Pettibones Grille Restaurant as well as at the concession stand at Section 100. Please be advised: Because Coca-Cola Field is an open-air facility, there is unfortunately no way to guarantee that any area of the ballpark be protected from such items as peanuts or peanut shells that may cause an allergic reaction in some fans.

Food/Beverage Carry-In Policy
Please refer to 'Enhanced Security Measures at the top of this page for complete carry-in policies.

Coca-Cola Field gates open one hour before the start of the ball game, except for fridaynightbash!® games, when gates open at 5:00 p.m. This is an approximation and may be subject to change without notice.

Gift Shops:
-Batter's Box Gift Shop is located on the third base side of the Main level, next to the Ticket Office. The Gift Shop hours of operation are Monday-Friday from 11:00 a.m.-3:00 p.m. (April-Sept.). The Gift Shop's phone number is (716) 846-2222.
-Bisons Team Shop is at Section 112 on the first base side of the ballpark during all Bisons home games. With great offers and expanded selection, the Bisons Team Shop will get you outfitted in style.
-Shop Online throughout the year by logging onto Everything you can find in the store is available on our online shop. It's the perfect solution during the off-season if you can't make it down to Coca-Cola Field. Watch for special offers every Friday during the 2014 season. CLICK HERE to start shopping today

Guest Relations:
The Guest Relations Center is located just outside the Ticket Office, across from Section 111. A guest relations representative is available when the gates open and until the conclusion of the game.

Hall of Fame Room:
Check out the Bisons Hall of Fame Room at Section 107 of the Main Level. View great Bisons artifacts as well as plaques dedicated to the 85 members of the Buffalo Baseball Hall of Fame. Make sure you stop by regularly as displays will be changed each homestand during the 2014 season.

Happy Hour on fridaynightbash!® Games:
Get your weekend started early with the Bisons Happy Hour. The Swan St. gate will open at 5:00 p.m. before all 7:05 p.m. fridaynightbash!® games so fans can enjoy food specials as well as great deals on craft beers at the Consumer's Corner. There will be live entertainment in the concourse and batting practice on the field. For more information, and fridaynightbash!® themes for 2014, visit

Hotels Near-by
Bisons fans looking to stay downtown after a Bisons game are encouraged to stay at the Adam's Mark Hotel or the Hyatt Regency Downtown.
Adam's Mark Hotel: Within walking distance of Coca-Cola Field, the Adam's Mark Hotel features the 'Play Ball Package' that includes an overnight stay and two Bisons tickets for only $119 ($139 for weekends). Visit for reservations.
Hyatt Regency Downtown: The Hyatt Regency Downtown is located a short walk from Coca-Cola Field. More information can be found at

Labatt Blue Zone:
Located on the first base side of Coca-Cola Field, the multi-tiered Labatt Blue Zone is an excellent option for your next outing of 25-75 people. Pettibones Grille provides a specialized menu to accompany one of the best seats in the park. CLICK HERE for more information or to book your next event.

Lost and Found:
Fans who have lost or found an item during an event should report to the Guest Relations Center located just outside the Ticket Office, across from Section 111. At the conclusion of each event, the items are stored at Guest Relations where they are kept until claimed. You can contact a representative (716-843-4373) between 9:00 a.m. -5:00 p.m. Monday-Friday.

Lost Children:
Lost children should be escorted to the Guest Relations Center located across from Section 111 on the Main Level. Parents trying to locate a lost child should contact the Guest Relations Center.

Lost Tickets:
If you misplaced your tickets, or forget to bring your tickets to a game, you may obtain a special duplicate ticket by visiting the Bisons' ticket office, located on the Swan St. side of Coca-Cola Field. Your tickets will be reprinted by paying the face value of your tickets. The next time you come to a game, bring the tickets you misplaced or forgot and you will be reimbursed the amount you paid to have your tickets reprinted.

If you notice an area of the ballpark (i.e., seats, rest rooms, lights) you feel needs to be repaired, please stop by Guest Relations just outside the Ticket Office, across from Section 111 where your request will be documented and forwarded to our ballpark operations team. You can also email the team at

Metro Rail:
Below is the current Metro Rail schedule (subject to change).

South Campus to Seneca Station
* Weekdays 5:40 a.m. - 12:20 a.m.
* Saturdays 7:35 a.m. - 12:15 a.m.
* Sundays/Holidays 8:30 a.m. - 11:30 p.m.
Seneca Station to South Campus
* Weekdays 5:10 a.m. - 11:50 p.m.
* Saturdays 7:05 a.m. - 11:45 p.m.
* Sundays/Holidays - 8:00 a.m. - 11:00 p.m.

For extra-inning games surpassing the NFTA deadline, rail service will run 30 minutes after the game.

EMERGENCY SITUATIONS that require a guest to be paged may be brought to the attention of the Guest Relations Center (846-2003) located behind Section 111.

There is severally independently-owned parking facilities located around Coca-Cola Field. Pricing and availability for those lots are set by the individual proprietors and are not controlled in any way by the Bisons organization.
-Physical-Challenged Needs: There are a limited number of disabled parking spaces in the Coca-Cola Field parking lot on Exchange St. The reserved spaces are sold on a first-come, first-served basis. Disabled fans, or those driving a fan with a handicap, should notify the parking manager of their desire to park in the reserved handicapped area. Upon notification, the parking lot staff will direct the vehicle to the closest parking space. Proper handicapped identification is required. Unauthorized vehicles will be towed at the owners' expense.

Pavilion Area:
Pavilion parties in the area beyond centerfield can be reserved for groups of 25 to 1,500 people. Ideal for group gatherings and employee outings, pavilion parties begin two hours before game time and conclude just before the first pitch. Menus include all-you-can-eat hamburgers, hot dogs and chicken as well as custom ordering. Call group sales at THE-HERD (843-4373) or visit for information.

Pets are not permitted in the ballpark except for the fans requiring the use of licensed guide dogs. The lone exception is on Dog Day at the Ballpark, where a special section will be set up in the Coca-Cola Field pavilion. This year's Dog Day is scheduled for Saturday, May 31.

Pettibones Grille & Catering Center:
Located on the first base side of the ballpark on the Mezzanine level, Pettibones Grille & Catering Center is a great place for a pre-game meal. To reserve a table, call 846-2100. For all games, Pettibones is open two hours before first pitch to the end of the game and serves food through the 6th inning. Pettibones also serves as Buffalo's premier catering and conference center all year long. For more information, visit

Pettibones Outdoor Patios:
Located on the first base side of the seating area, the patio can host parties with a minimum of 25 people and dine on the finest foods provided by Pettibones Grille Restaurant. CLICK HERE for more information.

Postponed Games:
There are basically two types of cancellations of Bisons games due to adverse weather conditions:
Game in progress postponed: If this occurs while you are at the ballpark, keep your ticket stub and redeem it at the ticket office for a future game subject to availability and excluding special events. Please be advised, this transaction does not have to take place on the day the game is postponed. By International League rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued. In the event a double header is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.
Game postponed before gates open: If this occurs, keep your whole ticket and exchange it at the ticket office for a future 2014 game of your choice, subject to availability and excluding special events.

*Please be advised the International League President governs the rescheduling of postponed games and, in most cases, the game will be replayed on the next available date. The umpires make the sole determination to postpone a game that has started and can only do so after waiting a minimum of 45 minutes from the time the game was halted. During an opponent's last trip to a city, the umpires make the sole determination to postpone a game, even if it hasn't started.

Radio Broadcasts:
ESPN Buffalo 1520 AM is the flagship station for Bisons Baseball broadcasts. All games can be heard for free on or via the 'TuneInRadio' app on your mobile devices.

Rain Delays:
The umpire-in-chief shall be the sole judge as to when play shall be suspended during a game because of unsuitable weather conditions, as well as when a game will be resumed or terminated after such suspension begins. An umpire must wait a minimum of 45 minutes after a suspension begins before making a determination on postponement or termination. A rain delay may continue as long as the umpire believes there is any chance to resume play.

All restrooms are equipped to serve physically challenged patrons.
Diaper Dugout areas located in the women's restrooms at Sections 102, 114, 115 and 215; men's locations include Sections 110 and 216. Pettibones Grille Restaurant also has a changing station in both bathrooms.
Family Restrooms are located at Section 115 (3B side) and Section 116 (1B side) on the main concourse. Each family restroom is equipped with a changing table and is able to serve physically challenged patrons.

There will be no re-entry into the ballpark, except in case of emergencies. In the event of an emergency, please exit Coca-Cola Field through the Pettibones entrance near Section 114. There, you will receive a hand stamp. Please show your hand stamp and original ticket to be allowed admittance back into the park. Re-entry must also take place at the Pettibones entrance.

Season Ticket Exchange Policy:
Season ticket holders may exchange a future Monday through Thursday game ticket for any future 2014 Bisons game at Coca-Cola Field. This offer is valid for comparable seating for games played Monday through Thursday, or for general admission seating for Friday through Sunday games. Season ticket holders may also exchange any unused ticket for a game already played for any future home game during the 2014 season. This offer is valid for comparable seating for games played Monday through Thursday, or for general admission seating for Friday through Sunday games. Both offers are subject to availability and exclude special event games. Please be advised you must present your season ticket holder identification card in order to exchange tickets. All exchanges must take place at the Bisons ticket office.

Ballpark security officers are trained, New York State-certified and supervised by Joe Pet Security, Inc. Should an issue arise during your time at Coca-Cola Field, approach the nearest security office or visit the Guest Relations Center on the third base side.

SLR Media & Conferencing Suite
The ideal place to hold your next off-site business meeting, the SLR Media & Conferencing Suite is open YEAR-ROUND and features state-of-the-art video-conferencing, four 52" flat screen TVs, internet access, touch-screen controls, a boardroom table, a wet bar and even a private restroom. The room is available day and night and is catered by Pettibones Grille restaurant. For availability, call (716) 846-2100.

Smoking Law/Vapor Cigarettes:
Coca-Cola Field is a 100% Smoke Free Facility. Smoking is not permitted in any of the seating areas, the concourses or the club level balcony, before, during or after the game. This includes the use of Vapor Cigarettes or 'E Cigarettes.' In order to smoke, you are required to leave the ballpark at the Washington St. Gate, behind Section 102.

Soliciting of any products, services and/or monetary donations in Coca-Cola Field or on the surrounding plaza is strictly prohibited. Violators will be escorted from the property.

Suite Rentals:
A limited number of luxury suites are available for rental on a game-by-game basis. Suites have 8, 10 and 12 seats as well as two 30-person party suites and the SLR Media & Conferencing Suite. There are also five 20-person themed suites (Blue Jays, Game Room, Champions, '50s Diner and Flying Bison Pub Suite). For information on suite rental rates and dates, CLICK HERE.

For emergency only, courtesy phones are located at the Guest Relations Center, Pettibones Grille, and First Aid.

Time Warner Cable SportsChannel 323 will broadcast several Bisons games during the 2014 season, including road games in Rochester, Syracuse, Durham and Pawtucket. Broadcasted games will also be available On Demand. Check for a complete schedule.

Ticket Information:
CLICK HERE for all Bisons ticket options, including season tickets, ticket packages and single-game tickets. REMEMBER…You can save $1.00 on every individual game ticket you purchase in advance of game day. Special discounts are available for groups of 20 or more. For more information, call a group sales representative at (716) 843-4373.
Physically Challenged Seating: There are reserved wheelchair spaces located on the Main and Club levels. Guest Relations has two wheelchairs available for use in transporting fans. Because of the limited seating availability in these specified areas, only one escort is allowed to accompany each wheelchair-bound fan. Additional seating can be purchased nearby.

Ticket Office:
Located on the third base side of Coca-Cola Field (Swan St.), the Ticket Office is open Monday through Friday from 9 a.m.- 5 p.m., and on Saturday from 10 a.m.- 2 p.m. on non-home game days. On game days the office is open from 9 a.m. to the end of the game Monday through Friday; 10 a.m. to the end of the game, Saturday and Sunday day games; and noon to the end of the game, Saturday and Sunday night games. For your convenience during the game, please visit the concourse ticket window located near Sections 111-113 on the third base side of the ballpark.

Ticket Resale Policy:
Under penalty of New York State law, tickets may not be resold by an unlicensed vendor for any dollar value within 1,500 feet of Coca-Cola Field. This also applies to the resale of tickets below face value prices.

Bisons ushers are situated throughout the seating areas to assist you with your seating needs and to make your visit to the ballpark more enjoyable. If there is anything interrupting your enjoyment, please ask your usher for assistance.

Water Fountains:
Water fountains are located at sections 101, 108, 109, 110, 115, 116, 117, 213, 214.

Will Call:
The Will Call window is located on the Swan Street side of the ballpark and is open one hour before the start of each game until the end of the fifth inning.

Wine Cart:
The Bisons Wine Cart will be available on most Fridays and Saturdays. From Bully Hill to Barefoot brands Featuring Chardonnay, Merlot, White Zinfandel and more! Wine by the glass is also available in Pettibones Grille & Catering Center and at the Bully Hill Party Deck

Youth Baseball:
For information regarding Buffalo Bisons Baseball camps, clinics or Coca-Cola Field batting cages, please call the Bisons Youth Baseball Department at (716) 846-2251.