A to Z Ballpark Guide
Acorn Dollars: An alternative to cash, Acorn Dollars can be used to purchase tickets, parking, merchandise at the Squirrels Nest presented by Nike items at the concession stands and even games at Nutzyville presented by Children's Hospital of Richmond at VCU. Acorn Dollars can be purchased in $1 increments through the group sales department by calling (804) 359-FUNN (3866) ext. 2.
Alcohol Policy: A valid photo ID will be required for the purchase of all alcoholic beverages. Outside alcoholic beverages will not be allowed in The Diamond. No alcoholic beverages will be allowed outside the gates of The Diamond. Alcohol sales end immediately after the last out of the seventh inning.
Animals: With the exception of service animals and dogs on Bark in the Park Nights, which will take place every Monday home game, animals are not allowed inside The Diamond.
ATM: A SunTrust ATM is located on the main concourse behind home plate.
Autographs: Flying Squirrels players will sign autographs at their discretion before and after the game. Fans are allowed to line up along the first- and third-base lines in the first row of the Chick-fil-A Richmond Field Level seating sections up until 30 minutes before first pitch.
Birthday Bash: Plan your birthday party with the Flying Squirrels in the Little Caesars Party Pavilion. The Birthday Bash package includes Chick-fil-A Field Level seating for the entire party, a visit from the mascots, pizza, a first pitch opportunity for the birthday boy or girl and a special gift. For more information, contact the group sales department by calling (804) 359-FUNN (3866) ext. 2.
Bistro at the Bullpen: New for 2017, the Bistro at the Bullpen is the ultimate hospitality experience at The Diamond. The Bistro features a three course all-you-can-eat buffet, personal bartender, and exclusive seating down the first-base line that puts you right in the action. For more information or to make a reservation, contact the group sales department by calling (804) 359-FUNN (3866) ext. 2.
Budweiser Thirsty Acorn: The Budweiser Thirsty Acorn is located on the main concourse behind home plate and serves beer, chips, Coca-Cola products and water.
Cameras and Camcorders: Cameras and camcorders are allowed inside The Diamond for personal use only. No professional zoom lenses or tripods will be allowed without prior approval by management.
Children's Ticket Prices: Children ages 3 and younger are admitted free as long as they sit on an adult's lap. If you would like a child 3 and younger to sit in a seat, they will need a ticket. Ticket prices are the same for all ages.
Credit Cards: Visa, Mastercard, American Express and Discover are accepted at the ticket office, the Squirrels Nest presented by Nike Team and at all permanent concessions stands.
Directions: From the North/South: I-95, traveling north or south, Exit 78 (Boulevard-161 Exit). The Diamond is two blocks south after exiting.
From the East/West: I-64, traveling east or west, will merge with I-95. Use Exit 78 (Boulevard-161 Exit) off I-95. The Diamond is two blocks south after exiting.
From Powhite Parkway: Travel Powhite Parkway to I-195 north, take the Broad Street exit and turn left onto Roseneath Road, take the second right (Moore Street) and follow it the Boulevard (161), turn left onto the Boulevard which will take you past The Diamond.
Elephant Insurance Fan Zone: Located in the main plaza on the main concourse, the Elephant Insurance Fan Zone houses the entertainment stage, Buds & Burgers Cart, Budweiser Thirsty Acorn and more. Nightly live music, entertainment and excitement all start here!
Exchanges: The Flying Squirrels do not offer ticket exchanges for single-game tickets, with the exception of tickets purchased with the insurance option. For rain out information, please see rain policy.
Fan Assistance: The Amtrak Fan Depot is located on the main concourse behind home plate and offers answers for all your ballpark-related questions.
Field Dimensions: Right field: 330 feet; center field: 402 feet; left field: 330 feet
Field Level Seating (Chick-fil-A Richmond): Located closest to the field behind home plate and down both the first- and third-base lines, Chick-fil-A Richmond Field Level seats are available for $12 per ticket in advance and $14 day of game. Chick-fil-A Richmond Field Level seats are labeled as green on the seating chart. Tickets can be purchased by calling the ticket office at (804) 359-FUNN (3866) ext. 1 or online at SquirrelsBaseball.com.
First Aid: A first aid booth is located on the main concourse directly behind the Budweiser Thirsty Acorn. A nightly nurse provided by Patient First is available to assist fans in need of medical attention.
Gate Times:Gates will open one hour before the scheduled game time, unless otherwise noted for special events.
General Admission Seating: General admission seating is located in the upper deck of The Diamond behind home plate and along both the first- and third-base lines. General admission seats are labeled as yellow on the seating chart on page 28. Tickets are available for $8 in advance and $9 day of game. Tickets can be purchased by calling the ticket office at 804-359-FUNN (3866) ext. 1 or online at SquirrelsBaseball.com.
Handicap Seating: Handicapped seating is offered behind home plate at the top of sections 110 and 111 as well as along the third-base line at the top of section 120. To access the elevator, please ask an usher for assistance in finding the nearest elevator entrance.
Internships: Internships opportunities are available within the Flying Squirrels organization at the end of the season. Positions are filled in the fall with the internship running from January through the end of the season. Game-Day internships run from April-September. If you are interested in a position, contact the Flying Squirrels Office at (804) 359-FUNN (3866)
Kid's Zone (Nutzyville): Nutzyville presented by Children's Hospital of Richmond at VCU is located along the first-base line of the main concourse beside the Squirrels Nest presented by Nike Team Store. The Kid's Zone entertains kids with Speed Pitch, PLINKO, Wheel of Fun and Have Funn Go Putt holes. Each game costs $1 to play
Lost and Found: If you have lost an item at The Diamond, you can stop by the Amtrak Fan Services Center during the game or call 804-359-FUNN (3866) during business hours (8:30 a.m. - 5:30 p.m.) to see if it has been turned in to the lost and found.
Merchandise: Merchandise is available at the Squirrels Nest presented by Nike Team Store, which is located along the first-base line on the main concourse.
Nutzyville: (See Kid's Zone)
Official Game: Baseball games are official after five full innings or 4 1/2 innings if the home team is ahead. If a game is called after that point in time, no makeup or continuation will be scheduled unless the game is tied. Rain checks are not issued once a game becomes official. If a game is called before it becomes official, a makeup or continuation will be scheduled by the Eastern League and rain checks may be distributed at the discretion of management.
Outside Food & Beverage: Per Eastern League rules, outside food and beverage are NOT allowed inside The Diamond. If you have a special request, please contact a member of our front office by calling 804-359-FUNN (3866).
Parking: Parking at The Diamond is $5 per car and $15 per bus (cash or Acorn Dollars only upon arrival). Please follow the directions of the parking staff to ensure the safety of all our fans.
Party Decks: Groups of up to 24 people can rent one of the Virginia Credit Union Party Decks - located behind home plate in the Terrace Level seating section - for a night and add food items from our list of catering options. Each Virginia Credit Union Party Deck rental comes with padded seating for 12 and another 12 seats along the bar top rails. Interested groups can contact the group sales department at 804-359-FUNN (3866) ext. 2 to make reservations.
Party Pavilion: The Little Caesars Party Pavilion is a party area outside right field of the ballpark. The Little Caesars Party Pavilion is where you can book pregame functions, such as a birthday bash or tailgate party.
Party Porch:The Virginia Credit Union Party Porch is a party area at the end of the upper deck down the left-field line in the Terrace Level seating section. Similar to the Party Decks, this area seats 38 guests and features your own Party Porch attendant and Party Porch menu. Interested groups can contact the group sales department at 804-359-FUNN (3866) ext. 2 to make reservations.
Peanut Gallery (Elephant Auto Insurance): The Elephant Auto Insurance Peanut Gallery is an intimate seating area that includes a wicker "love seat" located in an exclusive area right outside of the store along the first-base line. Reservations are $30 and are available by calling the ticket office at
804-359-FUNN (3866) ext. 1.
PFG Picnic Zone: Located on the main concourse along the third-base side, the PFG Picnic Zone, available for rental, features an all-you-can-eat buffet for up to 500 fans. Groups of eight or more can reserve a spot, which includes a reserved seat in the Chick-fil-A Richmond Field Level. Interested groups can contact the group sales department at 804-359-FUNN (3866) ext. 2 to make reservations.
Pregame Tailgate Party: Groups of 20 or more can book a 1 1/2-hour all-you-can-eat pregame buffet in our Little Caesars Party Pavilion located outside the ballpark near right field. Package also includes Terrace Level tickets for all guests (upgrades available), a public address announcement recognizing your group and exclusive kids games provided.
Public Address Announcements: PA Announcements for birthdays, groups, etc. are $15 and must be turned in at the Amtrak Fan Services Center before the conclusion of the second inning of that night's game.
Rain Policy: If a Flying Squirrels game is postponed due to inclement weather with less than 4 1/2 innings completed, tickets can be used as rain checks for another 2017 regular season Flying Squirrels home game based on availability.
Refunds: No refunds will be given for tickets purchased at The Diamond. See above for rain policy.
Restrooms: Men's and women's restrooms are located down the first- and third-base lines on both the main concourse and the upper deck (second leve
Smoking Area: The Diamond is a smoke-free facility. There is a designated smoking area located on the first-base side of the ballpark that can be accessed through the gates beyond the Squirrels Nest presented by Nike Team Store.
Sponsorships: If your business is interested in becoming a sponsorship partner of the Flying Squirrels, contact a member of the front office staff by calling 804-359-FUNN (3866).
Suites: Nightly suite rentals are available for groups interested in watching a Flying Squirrels game in the comfort and privacy of a luxury suite. Packages include 12 tickets, personal wait service, climate control, cable TV and a special visit from Nutzy. Monday-Wednesday suite pricing is $675, and a suite for Thursday-Sunday games and fireworks nights is $775. Call 804-482-6815 for suite availability and booking.
Terrace Level Seating: Terrace Level seating is located in the front rows of the upper deck behind home plate and along both the first- and third-base lines. Terrace Level seats are labeled grey on the seating chart on page 28. Tickets are available for $10 per ticket in advance and $12 day of game. Tickets can be purchased by calling the ticket office at 804-359-FUNN (3866) ext. 1 or online at SquirrelsBaseball.com.
Ticket Disclaimer: EASTERN LEAGUE RULES PROHIBIT FOOD OR BEVERAGE BEING BROUGHT INTO THE BALLPARK. WARNING: The holder of this ticket assumes all liability and danger incidental to the game of baseball whether occurring prior to, during, or subsequent to the actual playing of the game. Any and all Promotions and Giveaways are subject to change at the sole discretion of management. The Richmond Flying Squirrels reserve the right to change the date, starting time, and the location of the professional baseball game on the front of this ticket and no such change shall entitle the holder a refund of the purchase price for this or any other Flying Squirrels ticket. Ticket sales, of any value (including complimentary distribution), by non-official Flying Squirrels representatives is strictly prohibited within the confines of The Diamond, its parking lots, or any other Richmond Flying Squirrels properties. POSITIVELY NO REFUNDS OR EXCHANGES.
Umbrellas: Umbrellas are allowed at The Diamond, but please be respectful to the sight lines of those around you.
Ushers: Ushers are available to show you to your seat and answer any questions you may have.
Weapons: For the safety of all guests, pocket knives and weapons of any kind are not permitted at The Diamond. The only exception to this is law enforcement personnel in the performance of their official duties. In this case, it is the responsibility of the officer to disclose they are carrying a weapon for official duties to security personnel upon entry. Guests wishing to enter the stadium for a game or event consent to a reasonable search for weapons before entering. Guests who fail to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.
Will Call: Tickets purchased in advance may be picked up at the will call window located at the main ticket office in front of The Diamond.