A to Z Ballpark Guide
Acorn Dollars: Acorn Dollars are an alternative to cash that can be used at the Squirrels Nest Team Store as well as any concession stand and Nutzyville. Acorn Dollars can be purchased through group packages by calling (804) 359-FUNN (3866).
Alcohol Policy: A valid photo ID will be required for the purchase of all alcoholic beverages. Outside alcoholic beverages will not be allowed in The Diamond. No alcoholic beverages will be allowed outside the gates of The Diamond. Alcohol sales end at the bottom of the seventh inning.
Animals: Animals are not allowed inside The Diamond with the exception of service animals and on Bark in the Park Night which will take place on May 13, July 28 and September 1.
ATM: A SunTrust ATM is located on the main concourse behind home plate.
Autographs: Flying Squirrels players will sign autographs at their discretion before and after the game. Fans are allowed to line up along the first and third base line in the first row of the Diamond Club seating sections up until one half hour prior to the first pitch.
Autograph Hut: On nights when celebrity guests are in attendance, they will be signing autographs at the Sky Zone Autograph Hut located in Nutzyville. Also, Flying Squirrels mascots are there nightly during select innings. A schedule is posted each night in the Autograph Hut prior to the start of the game.
Birthday Bash: Plan your birthday party with the Flying Squirrels in our Little Caesars Party Pavilion located outside the ballpark near right field. Includes Diamond Club seating for the entire party, a visit from the mascots, food, acorn dollars, and baseball and first pitch opportunity for the birthday boy or girl. If interested, contact the Groups department at (804) 359-FUNN (3866).
Budweiser Thirsty Acorn: The Budweiser Thirsty Acorn is located on the main concourse behind home plate where you can purchase beer, peanuts, chips, Coca-Cola products and water.
Cameras and Camcorders: Cameras and camcorders are allowed inside The Diamond for personal use only. No professional zoom lenses or tripods will be allowed without prior approval by management.
Checks: Checks for any order must be made payable to Richmond Flying Squirrels.
Children's Ticket Prices: Children ages 3 and under are admitted free as long as they sit on an adult's lap If you would like a child 3 and under to sit in a seat, they will need to purchase a ticket. Ticket prices are the same for all ages.
Credit Cards: Visa, Mastercard, American Express, and Discover are accepted at the Ticket Office, the Squirrels Nest presented by Nike Team, and at all permanent concessions stands.
Cupid Section: In our Fink's Jewelers Cupid Section, for $28 you can reserve 2 Diamond Club seats as well as a wicker "Love Seat" located in an exclusive area right outside of the store along the first base line. Reserve your seats now for a romantic night at the ballpark by calling the ticket office at (804) 359-FUNN (3866).
Diamond Club: Located closest to the field behind home plate and down both the first and third base lines, Diamond Club seats are available for $11 per ticket. Diamond Club seats are labeled as green on the seating chart provided online. You can purchase your seats by calling the ticket office at (804) 359-FUNN (3866).
Directions: From the North/South: I-95, traveling north or south, Exit 78 (Boulevard-161 Exit). The Diamond is two blocks south after exiting.
From the East/West: I-64, traveling east or west, will merge with I-95. Use Exit 78 (Boulevard-161 Exit) off I-95. The Diamond is two blocks south after exiting.
From Powhite Parkway: Travel Powhite Parkway to I-195 north, take the Broad Street exit and turn left onto Roseneath Road, take the second right (Moore Street) and follow it the Boulevard (161), turn left onto the Boulevard which will take you past The Diamond.
Exchanges: The Richmond Flying Squirrels do not offer ticket exchanges for single game tickets. Exchanges are available for ticket plan holders. For rain out information, please see Rain Policy.
Fan Assistance: The Amtrak Fan Services Center is located on the main concourse behind home plate to your left and offers answers for all your ballpark-related questions.
Field Dimensions: Right Field - 330 feet, Center Field - 402 feet, Left Field - 330 feet.
First Aid: A first aid booth is located on the main concourse directly behind the Budweiser Thirsty Acorn. A nightly nurse provided by Patient First is available to assist fans in need of medical attention.
Gate Times: Gates will open one hour prior to the scheduled game time Monday through Friday, 90 minutes before on Saturday and an hour before on Sunday, unless otherwise noted for special events.
General Admission Tickets: General Admission seating is located in the upper deck of The Diamond behind home plate and along both the first and third base lines. General admission seats are labeled as yellow on the seating chart provided. Tickets are available for $7 and you can buy yours today by calling the ticket office at (804) 359-FUNN (3866).
Handicap Seating: Handicapped seating is offered behind home plate and along the third base line on the main concourse. To access the elevator, please ask an usher for assistance in finding the nearest elevator entrance.
Internships: Internships opportunities are available within the Flying Squirrels organization at the end of the season. Positions are filled in the fall with the internship running from January through the end of the season. Game-Day internships run from April-September. If you are interested in a position, contact the Flying Squirrels Office at (804) 359-FUNN (3866)
Job Applications: Job applications can be found by clicking Seasonal Application.
Kid's Zone: The Kid's Zone is located along the first base line of the main concourse beside the Squirrels Nest Team Store. The Kid's Zone entertains kids with Speed Pitch, Parney's Duck Pond, Chuckies Ring Toss and Wheel of Fun. Each game costs $1 to play.
Lost and Found: If you have lost an item at The Diamond, you can stop by the Amtrak Fan Services Center during the game or call (804) 359-FUNN (3866) during business hours (8:30AM-5:30PM) to see if it has been turned in to the Lost and Found.
Merchandise: Merchandise is available at the Squirrels Nest presented by Nike Team, which is located along the first base line on the main concourse.
Nutzyville: Nutzyville is the kid's zone, located along the first base line of the main concourse beside the Squirrels Nest presented by Nike Team Store. The Kid's Zone entertains kids with Speed Pitch, Parney's Duck Pond, Chuckies Ring Toss, Wheel of Fun and Have Funn Go Putt. Each game costs $1 to play.
Official Game: Baseball games are official after five (5) full innings or 4 1/2 innings if the home team is ahead. If a game is called after this point in time, no makeup or continuation will be scheduled unless the game is tied. Rain checks are not issued once a game becomes official. If a game is called before it becomes official, a makeup or continuation will be scheduled by the Eastern League and rain checks may be distributed at the discretion of management.
Outside Food and Beverage: Outside food and beverage is NOT allowed inside The Diamond. If you have a special request, please contact a member of our front office by calling (804) 359-FUNN (3866).
Parking: Parking at The Diamond is $3 per car and $12 per bus. Please follow the directions of the parking staff to ensure the safety of all of our fans.
Party Decks: Groups up to 24 people can rent out one of our Jani King Party Decks behind home plate in the Silver Reserved seating section for a night and add food items from our list of catering options. Each Jani King Party Deck comes with padded seating for 12, and another 12 seats along the bar top rails. Interested groups can contact the Groups department for reservations at (804) 359-FUNN (3866).
Pre-Game Tailgate Party: Groups of 20 or more are provided an hour and a half all-you-can-eat pre-game buffet in our Little Caesars Party Pavilion located outside the ballpark near right field. Package also includes Silver Reserved tickets for all guests (upgrades available), a public address announcement recognizing your group, and exclusive kid's games provided.
PFG Picnic Zone: Located on the main concourse along the third base side, the PFG Picnic Zone, available for rental, features an all-you-can-eat buffet for up to 500 fans. Groups of 8 or more can reserve their spot, which includes a reserved seat in the lower level Diamond Club. Reservations can be made by calling the Groups department at (804) 359-FUNN (3866).
Public Address Announcements: PA Announcements for birthdays, groups, etc. are $15 and must be turned in at the Amtrak Fan Services Center prior to the conclusion of the second inning of that night's game.
Questions: Questions throughout the game can be answered at Amtrak Fan Services Center behind homeplate on the concourse or any Flying Squirrels Staff Member.
Rain Policy: If a Richmond Flying Squirrels game is postponed due to inclement weather with less than 4 1/2 innings completed, tickets can be used as rain checks for any 2013 Flying Squirrels home game, based on availability, except for July 4th and the post-season.
Refunds: No refunds will be given for tickets purchased at The Diamond. See above for Rain Policy.
Restrooms: Men's and Women's restrooms are located down the first and third base lines on both the main concourse and the Upper Deck (second level).
Silver Reserved Seating: Silver Reserved Seating is located in the front rows of the upper deck behind home plate and along both the first and third base lines. Silver Reserved seats are labeled grey on the seating chart provided online. Tickets are available for $8 per ticket for Thursday-Sunday games and $7 per ticket for Monday-Wednesday games. You may purchase tickets by calling the ticket office at (804)359-FUNN(3866).
Smoking Area: The Diamond is a smoke-free facility. There is a designated smoking area located on the first base side of the ballpark which can be accessed through the gates beyond the Squirrels Nest presented by Nike Team Store.
Sponsorships: If your business is interested in becoming a sponsorship partner of the Richmond Flying Squirrels, contact any member of our front office staff by calling (804) 359-FUNN (3866) and select option 3.
Suites: Nightly suite rentals are available for groups interested in watching a Squirrel's game in the comfort and privacy of a luxury suite. Packages include 12 tickets, personal wait service, climate control, cable TV and a special visit from Nutzy. Monday-Wednesday suite pricing is $650, and a suite for Thursday-Sunday games and fireworks nights is $750. You can book a suite by calling (804) 359-FUNN (3866).
Tickets: For ticket information, contact the Flying Squirrels Box Office at (804) 359-FUNN. Diamond Club tickets are $11 and General Admission are $7.
Ticket Disclaimer: EASTERN LEAGUE RULES PROHIBIT FOOD OR BEVERAGE BEING BROUGHT INTO THE BALLPARK. WARNING: The holder of this ticket assumes all liability and danger incidental to the game of baseball whether occurring prior to, during, or subsequent to the actual playing of the game. Any and all Promotions and Giveaways are subject to change at the sole discretion of management. The Richmond Flying Squirrels reserve the right to change the date, starting time, and the location of the professional baseball game on the front of this ticket and no such change shall entitle the holder a refund of the purchase price for this or any other Flying Squirrels ticket. Ticket sales, of any value (including complimentary distribution), by non-official Flying Squirrels representatives is strictly prohibited within the confines of The Diamond, its parking lots, or any other Richmond Flying Squirrels or Richmond Metropolitan Authority properties.
POSITIVELY NO REFUNDS OR EXHCHANGES.
RAIN POLICY: In the event 5 innings of one game are not played (4 1/2 innings if the home team is winning) this ticket may be exchanged for any 2014 Richmond Flying Squirrels regular season home game of equal or lesser value, subject to availability.
Ultimate Family Entertainment Zone: Located in the main plaza on the main concourse, the HCA Ultimate Family Entertainment Zone houses the entertainment stage, Budweiser Thirsty Acorn and more. Nightly live music, entertainment and excitement all start here!
Umbrellas: Umbrellas are allowed at The Diamond, but please be respectful to the sight-lines of those around you.
Ushers: Ushers are available to show you to your seat and answer any questions that you may have.
Weapons: For the safety of all guests, pocket knives and weapons of any kind are not permitted at The Diamond. The only exception to this is law enforcement personnel in the performance of their official duties. Guests wishing to enter the stadium for a game or event consent to a reasonable search for weapons before entering. Failure to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.
Will Call: Tickets purchased in advance may be picked up at the Will Call window located at the main ticket office in front of The Diamond.