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AutoZone Park A to Z

Many of the most commonly-asked questions concerning AutoZone Park and attending Memphis Redbirds games can be answered by consulting this "Ballpark A to Z" Guide. The information is presented in alphabetical order for your ease of use.

If there is a question that is not answered below, please call our main offices at (901) 721-6000, visit FansFirst during the game, or the box office windows prior to entering the ballpark.

The Redbirds staff and management takes pride in our customer service and ensuring each and every guest enjoys their trip to AutoZone Park.

 

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

 

ADDRESS/PHONE NUMBER

AutoZone Park's main entry plaza is located at the corner of B.B. King Boulevard and Union Avenue in downtown Memphis.

200 Union Avenue
Memphis, TN 38103
Phone: (901) 721-6000
Fax: (901) 328-1102

ADVANCE TICKETS

Tickets to upcoming events at AutoZone Park can be purchased a number of different ways:

In Person
Tickets may be purchased at the AutoZone Park Box Office, located at the Main Entrance to AutoZone Park (Corner of 3rd & Union Ave). Regular business hours are as follows:

Box Office Non-Game Days
Monday through Friday: 10AM - 6PM
Saturday and Sunday: CLOSED

Box Office Game Days
10AM - 7th Inning
Fireworks Gamedays: 10AM - end of fireworks show

Phone
Tickets can be purchased by calling our Ticket Office at (901) 721-6000.

Online
www.memphisredbirds.com/tickets

*There are no refunds or exchanges for individual game tickets except for rain-out games.

ALCOHOL

Tennessee State liquor laws prohibit guests from bringing alcohol beverages into AutoZone Park. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Guests who appear to be under the age of 30 will be required to show approved identification. Alcohol beverage sales will be cut off at the end of the 7th inning during a baseball game and at designated times during concerts and other events. Alcohol will be served at AutoZone Park on Sundays. Patrons may not take alcoholic beverages with them when leaving AutoZone Park. All alcoholic beverages must stay on the premises.

ANIMALS

Only service animals will be allowed into AutoZone Park, except when the Redbirds host Bark in the Ballpark day at AutoZone Park. At this game, all dogs will be allowed. All other animals are prohibited at all times.

AUTOGRAPHS

Guests may seek autographs from players and coaches from the time the gates open until 15 minutes prior to game time. The autograph areas are located on the outer sides of both the home and visiting dugouts. Please be courteous and respectful to the players and coaches as well as guests possessing tickets in autograph areas. If you are seeking autographs in a seating section other than your own, you may be asked to proceed to your designated seating section.

AUTOMATED TELLER MACHINES

There are no ATM machines located inside AutoZone Park. We apologize for the inconvenience. .

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BABY CHANGING AREAS

Baby changing stations are located inside every restroom at AutoZone Park. Please refer to the stadium map for restroom locations.

BAG POLICY

Guests may bring in bags/backpacks that do not exceed 16" x 16" x 8". All persons entering the ballpark and their possessions are subject to a visual inspection and possibly an electronic wand scan.

BANNERS AND SIGNS

Banners and signs may not be hung by fans at AutoZone Park as they interfere with the game in progress and can obstruct the view of other guests. Fans are permitted to bring small signs (4 sq. feet in size or smaller) to hold up from their seat as long as they do not obstruct the view of other fans. The Redbirds reserve the right to remove any banners or signs at their discretion.

BATTING PRACTICE

Guests can view batting practice when the gates open. Be sure to arrive as soon as the gates open and catch all the pre-game action. Unfortunately, Redbirds batting practice occurs over two hours before the game and is closed to the public.

BIRTHDAY AND ANNIVERSARY MESSAGES

The Redbirds can help celebrate a birthday or anniversary by displaying the occasion on our state-of-the-art videoboard (located just above the center field wall) during the game. For more information about birthday, anniversary and other celebratory messages please call (901) 722-0283 or see a Redbirds representative at the FansFirst kiosk.

BROADCASTS

When not at AutoZone Park, guests can enjoy the games with Steve Selby, the Voice of the Redbirds. All games are available online here.

BUS PARKING/MOTOR HOME PARKING

Bus parking/motor home parking is subject to availability through the city. Please call (901) 721-6000 for assistance.

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CAMERA AND VIDEO EQUIPMENT

Guests are welcome to bring still and hand-held video cameras into AutoZone Park as long as the equipment does not interfere with another guest's enjoyment of the game. Any video equipment that needs a tri-pod to operate is not permitted at AutoZone Park. *The camera and video equipment policy is subject to change at anytime without notice.

CHILDREN

Age Restrictions: Children two (2) years of age and under do not need a ticket for entry into AutoZone Park. However, they must sit on the lap of an accompanying adult. Children three (3) years old and over require a ticket for admittance to the ballpark.

CODE OF CONDUCT

AutoZone Park and its employees are committed to providing our guests with an enjoyable, safe atmosphere. Our staff will proactively intervene to support a family oriented environment where all guests can enjoy the baseball experience free from the following behaviors:

  • Foul or abusive language or gestures and noisemakers
  • Intoxication or other signs of impairment
  • Displays of affection not appropriate in a public, family setting
  • Obscene or indecent clothing
  • Any disruption to the progress of the game by guest's actions or unauthorized person on the playing field
  • Guests seated in a location other than their ticketed seat
  • Smoking or tobacco use in non-designated areas

If someone interferes with your enjoyment of a game, please contact the nearest Redbirds representative or visit the FansFirst kiosk directly behind Section 100.

COMMUNITY RELATIONS

The Memphis Redbirds expect to foster a reputation as a proactive, accessible, and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving, and also with our RBI program. For more information on our Community Relations department, contact our office at (901) 722-0230.

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DIGITAL DELIVERY TICKETS

No more waiting in the Will Call line, or hoping your ticket arrives in the mail on time. Purchase your tickets online and you can manage your tickets immediately after you purchase them for free. By selecting the "Memphis Redbirds Digital Delivery" method during your purchase, you can a) scan your tickets at the gate directly from your mobile device; b) print your tickets at home; or c) forward your tickets to your friends or family.

Instructions coming soon!

If you are having problems printing your tickets, please feel free to call any of our Ticket Representatives at (901) 721-6000 and we will be happy to help you. Please visit the Will Call Box Office if printing is not an option or you prefer not to print your tickets.

DISABLED GUEST SERVICES

AutoZone Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

Drop-Off
There is a drop-off zone located at the main entrance to the ballpark (3rd & Union) where guests may drop off and pick up their passengers.

Disabled Parking
A limited number of disabled parking is available on a first-come, first-served basis in the Toyota parking garage which is just north of the main entrance of AutoZone Park on the corner of 3rd and Madison St. There are also other various parking garages with disabled parking located within close proximity to AutoZone Park.

Disabled Seating
Wheelchair and companion seating is offered on the concourse in the Cub, Dugout, and Field Box seating.

Elevator
AutoZone Park has two public elevators located on the Concourse Level in the VIP Lounge directly to the right of the FansFirst kiosk. These elevators access all levels, including the Press and Club Level of the ballpark.

DRONES

Drones ARE NOT allowed to be flown over, or around, AutoZone Park.

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ELEVATORS

AutoZone Park has two public elevators located on the Concourse Level in the VIP lounge directly to the right of the Fans First booth. These elevators access all levels, including the Press and Club Level of the ballpark.

EXIT AND RE-ENTRY

Guests may leave AutoZone Park at any time through any of the exit gates. Guests may not re-enter the stadium - please see the FansFirst kiosk with any questions.

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FAMILY RESTROOMS

Please refer to the ballpark map for family restroom locations. All family restrooms are equipped with baby changing stations and are wheelchair accessible.

FAN MAIL

Cards and letters to players and personnel can be sent to:

Memphis Redbirds
c/o Player's Name
198 Union Avenue
Memphis, TN 38103

Please be advised that items sent through the mail to be signed are done so at your own risk and should include a stamped return envelope. Though reasonable precautions will be taken, the Memphis Redbirds players, management and staff are not responsible if an item is not returned.

FANSFIRST KIOSK

The FansFirst kiosk is located on the concourse level directly behind Section 100 and is open approximately one (1) hour prior to the game and closes approximately ½ hour after the game's conclusion. Guests will find a number of services including discounted ticket offers, sign-ups, lost and found, prize retrieval, and taxi assistance.

FIELD ACCESS

In accordance with Pacific Coast League rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from AutoZone Park and subject to arrest and prosecution. To request a press pass or field access pass, please contact our Media Relations department at (901) 722-0293.

FIRST AID

First Aid is located at the Security Office just to the right of the FansFirst kiosk, directly behind Section 100. If first aid assistance is needed, please go to First Aid or contact the nearest Redbirds staff member or usher.

FOOD

Guests are not allowed to bring any outside food or drink items into AutoZone Park. However, patrons are permitted to bring certain food or drink with them for specific medical conditions and formula for babies. Items needed to be kept cool may be brought in a small, soft-sided cooler which is subject to search.

FOUL BALLS AND HOME RUN BALLS

Guests may keep any baseballs hit into the stands. Batted balls can be dangerous, so we ask that guests please stay alert at all times. When attempting to catch a foul or home run ball, please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on to the field. Guests who fail to adhere to these rules face immediate ejection from AutoZone Park and will be subject to arrest and prosecution.

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GATE TIMES AND ENTRANCES

There are two (2) entrances to AutoZone Park: the Main Entrance (On the corner of 3rd & Union), Madison St. gate (in between the Toyota Plaza building and the Toyota parking garage) where the early Season Ticket Holder Entrance is also located. Gates will open one (1) hour prior to the start of a baseball game, and 90 minutes before Saturday games, and at designated times for all other events. However, the season ticket holder entrance opens 15 minutes before the main gates open. During special events or large group outings, other entrances will become available.

GROUP OUTINGS

Looking to book a group outing at AutoZone Park? Groups of more than 20 people will receive discounted ticket prices as well as other special benefits throughout the game. For more information or to book a group outing, call (901) 721-6000 or visit the "Group Outings" tab on our website.

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ICE CHESTS AND COOLERS

Guests are NOT permitted to bring hard-sided or soft-sided ice chests or coolers into AutoZone Ballpark. An exception will be made on a case-by-case basis for a small, soft-sided cooler intended for baby or medical items, which are subject to search. Please see gate attendants for questions about these items or other special needs to be kept cool during the event. All prohibited items should be discarded or returned to one's vehicle. Please call (901) 721-6000 with any questions.

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KID'S CLUB

Kids 12 and under can now register to be a member of Rockey's EXCLUSIVE Kids Club! See the FansFirst kiosk for details or call (901) 722-0236.

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LAWN/BLUFF SEATING AREA

AutoZone Park has two(2) general admission lawn seating areas, the Bluffs, located in left field and right field. Tickets for these areas may be purchased in advance or on the day of the event, however seating is available on a first-come, first-served basis. Guests holding tickets for the Bluffs are encouraged to arrive early for the best seating.

Guests are permitted to bring towels and blankets for use in this area; however, lawn chairs, beach style chairs, chaise lounges, and lounge style chairs will not be permitted. Umbrellas may be used to provide shade in the lawn area, however in consideration of the safety and sight lines of others; we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella. The Redbirds reserve the right to refuse any chair or umbrella deemed inappropriate due to size or otherwise.

LOST AND FOUND

Items found in or around AutoZone Park during events or games should be turned into the FansFirst kiosk located on the concourse level directly behind Section 100. Any items found in or around AutoZone Park during regular business hours should be turned in to the Security Office located behind section 100. All lost and found items that are turned into the office will be tagged and stored for 30 days. Every effort will be made to return the item to its owner. If an item has been stored for 30 days and has not been claimed, it may then be given to charity or otherwise disposed of. Lost and found items can be picked up at the Administrative Offices in the Toyota Center during the hours of 9am - 5pm, Monday thru Friday. Please call ahead to verify if your lost item was turned in and is waiting for you. For information on lost items, please call Marissa at (901) 722-0276.

LOST CHILDREN

Every child should be told to contact an AutoZone Park representative should he or she become lost. A lost child should be taken to the FansFirst kiosk located on the concourse level directly behind Section 100. If you become separated from your child, please contact the nearest Redbirds representative or go to the FansFirst kiosk for assistance.

LUXURY SUITES

Enjoy terrific professional baseball from the comfort of a private, climate-controlled luxury suite. Luxury suites boast many benefits including an optional buffet, retractable glass panels that offer an unobstructed view of the playing field, access to the Home Plate Club and it's specialty areas, a personal hospitality hostess during the game, television with a live broadcast of the game and full lineup of cable channels, and scoreboard recognition. More benefits may be included depending on the type of suite reserved. For more information or to book a luxury suite, call (901) 721-0257.

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MAINTENANCE

If you notice an area of the ballpark (i.e., seats, restrooms, lights) you feel needs to be repaired, please stop by our FansFirst kiosk directly behind Section 100 where your request will be documented and forwarded to our Ballpark Operations team.

MASCOT - ROCKEY THE REDBIRD

Rockey, the Redbirds mascot, is available for appearances at community and charitable events. Please call our Marketing Department at (901) 722-0236 for more information.

MERCHANDISE

Official Redbirds and AutoZone Park merchandise can be purchased at the Team Store, located inside the main gates with street access via Union Avenue. The store is open from 10-6:00 on weekdays and longer on gamedays. Fans can also shop online year-round on memphisredbirds.com/teamstore

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PAGING

EMERGENCY SITUATIONS that require a guest or individual to be paged may be brought to the attention of the FansFirst kiosk located directly behind Section 100.

PARKING AND TRANSPORTATION

AutoZone Park's main entry plaza is located at the corner of B.B. King Boulevard and Union Avenue in downtown Memphis (200 Union Avenue).

From Arkansas - (I-40)
After crossing the DeSoto Bridge you may use exit 1 (Riverside Drive) or exit 1E (Second Street). Follow either street to Union Avenue and turn left at the stop light.

From Mississippi - (I-55)
Follow I-55 north and take the left exit towards St. Louis when I-55 meets I-240. Follow I-55 towards downtown. Continue driving straight at exit 12B Riverside Drive) when I-55 splits off to cross into Arkansas. Follow Riverside Drive along the Mississippi River and the second stop light is Union Avenue. Turn right at Union Avenue.

From Mississippi - (US 78)
After the stop light at American Way, take the I-240 exit to the right and follow the signs to St. Louis. Continue straight at exit 25B (I-55 north) when I-240 splits off toward midtown Memphis. Continue driving straight at exit 12B (Riverside Drive) when I-55 splits off to the right. Follow Riverside Drive along the Mississippi River, the second stop light is Union Ave. Turn right at Union Avenue.

From Nashville - (I-40)
Take exit 10B to the right towards Little Rock. Nine miles later make the right turn at exit 1E. You can then take exit 1C (Danny Thomas Blvd. South) to Madison St. and turn right or take exit 1A (Second St.) and follow it to Union Ave.
From St. Louis - (I-55)

Take I-55 South (approximately 275 miles). Continue on I-55 South/I-40 East towards Memphis. After crossing the DeSoto Bridge you may use exit 1 (Riverside Drive) or exit 1E (Second Street). Follow either street to Union Avenue and turn left at the stop light.

Official Parking Lots/Garages: There are more than 20,000 parking spaces available downtown within easy walking distance. For more information about season parking packages, feel free to give us a call at (901) 721-6000. Also, you can reference the Downtown Memphis Commission's parking map.

PETS

Pets are not permitted in the ballpark except for the fans requiring the use of service animals, or during our "Bark In The Ballpark" day. On that day only, dogs will be allowed into AutoZone Park. Please check the Promotions Schedule for the date. Service animals are allowed to enter the ballpark.

PROHIBITED ITEMS

In the interest of guest safety and enjoyment, AutoZone Park Management reserves the right to prevent certain items from being brought into AutoZone Park. The following includes, but is not limited to, items that are not allowed into AutoZone Park:

  • Alcohol beverages or illegal drugs
  • Non-alcohol beer
  • Food items
  • Glass bottles or cans
  • Ice chests or coolers
  • Cloth bags, soft packs, & backpacks
  • Camera tri-pods
  • Sticks or clubs (including signs attached to sticks)
  • Fireworks
  • Bullhorns
  • Confetti
  • Animals (except service animals)
  • Beach balls or other inflatables
  • Bicycles
  • Skateboards or roller blades
  • Squirt guns or super soakers
  • Laser pointers
  • Folding lawn chairs, beach style chairs, chaise lounges and lounge style chairs for guests holding a ticket in the Bluff areas.
  • Vuvuzelas


PERMITTED ITEMS include:

  • Baby formula, bottles, baby bags (subject to search), child sippy cups, and baby food
  • Medication or other special needs
  • Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, empty water containers, juice boxes, or pouches (to be brought in only for special medical conditions)
  • Still and video cameras (see "camera and video equipment")
  • Binoculars
  • Seat cushions
  • Umbrellas (subject to size restrictions)
  • Baseball bats for the purpose of autographs (should be stored underneath the seats once the game begins)
  • Fold-up strollers (should be stored under your seat; larger strollers may be claim checked with your usher)

 

PROMOTIONAL ITEMS

The Redbirds have scheduled a number of promotional giveaway days this season. For a list of upcoming promotions, please refer to the Redbirds pocket schedule or our website at under the "Promotions" header. The number of promotional items distributed is restricted based on the event (e.g., first 2,500 fans or to fans 14 years and under). Please remember that a ticket does not ensure or entitle the holder to a promotional item on that date and that only one item will be given to each eligible person. Giveaway dates are subject to change without notice.

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RADIOS/TVs

Radios, TVs, and cell phones are allowed at AutoZone Park, as long as their use does not disrupt other guests.

RAIN OUTS, POSTPONEMENTS, & SUSPENSIONS

There are basically two types of cancellations of Redbirds games due to adverse weather conditions:

Game in progress suspension: If this occurs while you are at the ballpark, keep your ticket stub and redeem it at the ticket office for a future game subject to availability, which excludes special events and excludes all fireworks games. Please be advised, this transaction does not have to take place on the day the game is postponed. By Pacific Coast League rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued. In the event a double header is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.

Game postponed before gates open: If this occurs, keep your whole ticket and exchange it at the ticket office for a future game of your choice during the season in which it occurred, subject to availability which excludes special events and excludes all fireworks games.

RAIN DELAYS

According to Pacific Coast League rules, the home team is the sole judge of the conditions of the playing field, prior to the start of the game. The umpire-in-chief shall be the sole judge as to whether and when play shall be suspended during a game because of unsuitable weather conditions or the unfit condition of the playing field; as to whether and when the play shall be resumed after such suspension; and as to whether and when a game shall be terminated after such suspension. He shall not call the game until at least one hour and 15 minutes after he has suspended play. He may continue the suspension as long as he believes there is any chance to resume play. He shall not call the game until at least 45 minutes after he has suspended play for a second time. The umpire-in-chief shall at all times try to complete a game. His authority to resume play following one or more suspensions shall be absolute and he shall terminate a game only when there appears to be no possibility of completing the ballgame.

RE-ENTRY

There is no re-entry policy after a guest's ticket has been scanned upon entrance. If you must exit the stadium and wish to return please see an AutoZone Park staff member at the FansFirst kiosk for assistance.

RESALE OF TICKETS

The City of Memphis and the Memphis Redbirds prohibit the resale of tickets on AutoZone Park property. This includes AutoZone Park, as well as all surrounding grounds and parking areas.

RESTROOMS

Guests will find clean and spacious men's, women's and family restrooms on all levels of AutoZone Park. If you need assistance locating the nearest restroom, please ask one of our Redbirds ushers or stop by the FansFirst kiosk located directly behind Section 100.

RETIRED NUMBERS

The following jersey numbers have been retired by the St. Louis Cardinals in honor of former players and club personnel: 1, 2, 6, 9, 10, 14, 17, 20, 24, 42, 45, and 85. Those numbers are also retired throughout the Cardinals' minor league organization.

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ST. LOUIS CARDINALS

The parent club of the Triple-A Memphis Redbirds, the St. Louis Cardinals are a member of the National League Central Division. Their office address is Busch Stadium, 700 Clark Street, St. Louis, MO 63102. Their telephone number is (314) 345-9600.

SCHEDULES

Pocket schedules are available at the FansFirst kiosk, in our team store, or in various locations around AutoZone Park. If you would like a pocket schedule, please ask one of our friendly Redbirds representatives.

SEASON TICKET INFORMATION

Guests interested in purchasing Memphis Redbirds season tickets may call (901) 721-6000 or CLICK HERE for more information

SECURITY

For the safety of our guests, security will be on site during all games and at AutoZone Park events, as well as on non-event days. If you have an emergency, please contact the nearest security guard or Redbirds representative.

SMOKING POLICY

AutoZone Park is a smoke-free and tobacco-free facility, including "smokeless" cigarettes. Exit/Re-entry gates will be set up at the 4th Street Gate and will allow fans access in and out of the ballpark if they wish to smoke. Guests must get their hand stamped as they exit the ballpark. Guests must also show their ticket upon re-entry. Inspection policy will also be enforced. Guest will only be allowed to re-enter at the 4th Street Gate.

Employees wishing to smoke may do so outside the ballpark prior to entering the building for work or while on break. The smoking area for employees will be located at the back dock/employee entrance. We ask that you dispose of all your cigarettes in the ashtray.

SUGGESTIONS/COMPLAINTS

Fans with suggestions, concerns, or complaints during their visit to AutoZone Park should bring their concerns to the FansFirst kiosk directly behind Section 100 or call (901) 721-6000 during normal business hours.

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TAXIS

There are various taxi companies available to those in need of transportation from AutoZone Park. To arrange for taxi service, please contact one of our ushers, security officers, Redbirds representatives, or stop by the FansFirst kiosk directly behind Section 100.

TICKETS

Guests can purchase tickets to Redbirds home games and other AutoZone Park events a number of different ways. Please refer to the ADVANCE TICKETS section for more information.

TICKET SERVICES WINDOW

Guests with ticket problems, including lost or stolen tickets, ticket duplications, obstructed views and damaged seats, or guests who may need wheelchair or mobility impaired seating should go to one of the Ticket Service Windows. The Ticket Service Windows are located on either side of the Main Entrance of AutoZone Park.

TOURS

Tours are temporarily suspended until further notice. We apologize for the inconvenience.

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VIDEOBOARD MESSAGES

(See BIRTHDAY AND ANNIVERSARY MESSAGES)

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WEAPONS

Guests wishing to enter the stadium for a game or event consent to a reasonable search for weapons before entering. Failure to comply with the above conditions will be denied admittance or may be ejected. No refunds or exchanges will be allowed in such an event.

WILL CALL TICKETS

When arriving to AutoZone Park for each game, fans can pick up all Will Call tickets at our Will Call Tent. This tent is located inside the plaza beginning two hours prior to first pitch. All fans looking to pick up Will Call tickets prior to this time can report to the Union Avenue Box Office. Photo ID is required of anyone picking up Will Call tickets and will only be released to the individual named on the envelope. NOTE: Will Call Tickets are subject to a $2.00 Will Call fee per order. If you do not wish to use this option, you may choose Digital Delivery to print your tickets for free. Please see "Digital Delivery Tickets" for more information.