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Group FAQs

 

Do I need to pay a deposit when reserving group tickets?
When reserving a group outing, a 50% non-refundable deposit is due within two weeks of the reservation.

How long before the game can I increase or decrease the number of tickets for my group?
If you would like to increase/decrease your group size please contact your Thunder Group Representative immediately. If there is still availability we will accommodate you with additional tickets. Reducing your group size must be done at least three weeks before your game date and must be done before the final payment.

When is final payment due?
Group tickets must be paid in full at least three weeks before your game date. This allows enough time for you to receive your tickets and distribute them to your group. If there are any last minute additions to your group please contact your group representative to check on availability.

Do small children need tickets?
Children ages three and under do not need a ticket as long as they sit on their parent's lap. If the child will require a seat a ticket must be purchased at the group rate. Group ticket prices are the same for all fans ages 4 and over.

When do I get my tickets?
As soon as your group is paid in full your tickets will be printed. You can either pick them up at the ballpark or we can mail them to you ($4.00 postage fee applies). If there are tickets you cannot distribute before the game we can put any additional tickets at the Will Call Window either under the group's name or the individual's name.

Do the Trenton Thunder have anything to help me promote my group outing?
If you would like a flyer to help promote your group outing, please let us know. We will email you a flyer with your group's information that can be hung in break rooms or on bulletin boards.

Can I bring food into the ballpark?
Per Eastern League rules, no outside food or drinks are permitted inside of ARM & HAMMER Park. If you have a dietary need please contact your Thunder Group Representative or stop by one of the Ticket Windows before entering the ballpark.

Can I get beer included with my group outing?
Beer is not included in the price of your group outing but can be purchased on a cash basis. If you are looking to provide adult beverages for your group, we have Boomer Bucks available that can be used toward the purchase of beer. If your group is in either the Picnic Area or Yankee Club a tab can be run for your group.

Are there any special offers for groups?
Food vouchers and discounts on merchandise are available for groups. A complete list of group add-ons is available here.

What if it rains at my game?
The Trenton Thunder makes every effort to play every home game. All updates regarding weather are displayed on the team website as soon as decisions are made. Please contact your group representative for more details on weather-related scenarios.

My tickets are being left at the Will Call Window, where is that located?
The Will Call Windows are located in front of the ballpark and are Ticket Windows #6 and #7.

How early can I get into the ballpark?
The ballpark opens one hour before the scheduled start of the game.

Will everyone in my group get the giveaway item?
Giveaway items are not held for groups. These items are limited, and a pre-selected number are distributed on a first-come, first served basis at all stadium entrances. The items are distributed at all entrances of the ballpark. Most giveaways are designated for a specific age group. To find out this information call your Thunder Group Representative or check the promotional schedule.

My group has a first pitch representative, where should that person go?
Please let your Thunder Group Representative know the name of your first pitch representative at least one week before your game. The first pitch representative should get to the ballpark at least 45 minutes before game time and meet in front of the ticket windows at the yellow Derek Jeter Banner.

My group is participating in a pre-game performance, when should everyone get to the ballpark?
If your group is participating in anything pre-game, the group should arrive at least one hour before the game. Your Thunder Group Representative will provide complete details.

My group is participating in something pre-game, where should everyone meet?
There are designated meeting spots in front of the ballpark for certain pre-game activities. If someone is throwing out a group first pitch for your group, that person should go to the Yellow Derek Jeter Banner. If your group is singing the National Anthem or presenting the colors, your group should meet at the Red Chase & Derby Banner. And if your group is involved in a parade or the Field of Dreams, your group should meet at the Blue Boomer & Strike Banner.

When will my group's name go up on the scoreboard?
Every group will have their name announced and displayed on the scoreboard during the 4th inning at your game.

Where is the ATM located at the ballpark?
The ATM is located next to the Team Store behind home plate on the concourse.

How do I get to the ballpark?
From Route 1 South/Northern New Jersey
Route 1 South to Route 129, South Broad St./Chambersburg exit. Take Route 129 South to the second light (Cass St.). Turn right onto Cass St. west. Go through three lights and ARM & HAMMER Park is on the left.

From Route 295 North/Southern New Jersey
Route 295 North to Exit 60 for 195/29/129. After exiting 295 North, stay left and follow signs for Route 29 North. Continue staying left and following signs for 29 North/Capitol Complex/Lambertville. Ballpark is on left after exiting tunnel.

From New Jersey Turnpike Exit 7A
Take Interstate 195 West toward Trenton to Route 29 North. Stay left and follow signs for 29 North/Capitol Complex/ Lambertville. Ballpark is on left after exiting tunnel.

From Route 1 North/Pennsylvania
Interstate 95 North to Route 1 North (Morrisville exit). Take first exit in New Jersey (immediately after toll bridge for John Fitch Way) for Route 29. Take Route 29 South and follow signs for parking (ballpark is on right).

How much does it cost to park?
Parking at ARM & HAMMER Park is $5 per car. The parking lots are located in front of the ballpark, in the parking garage near Rho (previously KatManDu) and across Rt. 29. Pre-paid parking vouchers are available, more information can be found here.

How much does bus parking cost and does the bus driver need a ticket to enter the game?
Bus parking is free at ARM & HAMMER Park. Bus drivers need to purchase a ticket to enter the ballpark and should call in advance or get a ticket from the group they are coming to the ballpark with.

If you have any questions about the information above please call 609-394-3300 x105.