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The Cove A-Z: Informational Guide

A

Address- Our physical address is 501 W. South St, South Bend, IN 46601. Our mailing address is PO Box 4218, South Bend, IN 46634.
Alcohol- All fans wishing to purchase alcohol inside the stadium must have their ID checked and be the legal age of 21 and over. The Silver Hawks reserve the right to refuse the sale of alcohol to any individual. Please drink responsibly and use a designated driver.
ATM- ATMs are located on the concourse by the Fan Assistance Center.
Applebee's Fun Zone- Kids can enjoy unlimited playtime in the Applebee's Fun Zone with the purchase of a $5 wristband. The Applebee's Fun Zone is located in left-center field.


B

Baby/Toddler tickets- All fans ages 2-and-under can be admitted to a Silver Hawks game without purchasing a ticket, provided he/she will be sitting in the lap of an accompanying adult and not requiring the use of a seat.
Birthday Parties- The Cove is a great place to celebrate birthdays. Birthday Party packages start at $150, which includes ten tickets, wristbands for the Applebee's Fun Zone, recognition on the video board and much more!
Belly Buster Nights- Every Monday for the 2012 season is Belly Buster Night, brought to you by Kayem Foods, Inc. For just $12, receive a ticket to the game and all-you-can-eat hot dogs, hamburgers, popcorn and peanuts. Box Office - The Silver Hawks box office will be open from 10am - 5pm on non-game days and will open at 10am - end of game for home games. The box office in centerfield will be open on all game days.


C

Concessions- Concession stands are located throughout the stadium concourse. Stands open when the stadium gates open and will remain open until the end of the game.
Credit Cards Accepted- Visa, Mastercard, American Express and Discover credit and debit cards are accepted throughout Coveleski Stadium.


D

Directions- Coveleski Stadium is located in beautiful downtown South Bend, Indiana. From the Indiana Toll Road I-80 & 90, take Exit 77 to SR 933. Remain on SR 933 for approximately 2.5 miles and turn right on South St.


E

E-mail- Our general e-mail is hawks@silverhawks.com.
Exit/Re-Entry Policy- Once admitted entry inside Coveleski Stadium for any Silver Hawks home game, you may exit and re-enter if you have your ticket stub with you. Stub must be shown upon re-entry. Re-entry may be delayed during special giveaway nights, until all giveaway items have been distributed.


F

Facebook- Friend us on facebook at facebook.com/SouthBendSilverHawks. First Aid- Our Memorial/Med Point First Aid is located on the concourse behind home plate.
Flat Screen Fridays- We will be giving away a 32" flat screen tv during every Friday home game, including opening day, for the 2012 season, sponsored by hhgregg. Applicants may fill out an entry form any time during the game to be considered. Winners must be present to claim their prize.
Fireworks Fridays- Fireworks will light up Michiana every Friday night beginning in May, thanks to our sponsors 1st Source Bank and Sunny 101.5. Bonus fireworks nights for 2012 are scheduled for April 9th, July 1st, July 2nd and July 3rd.
Foul Balls- It is imperative that all ballpark guests be aware at all times of foul balls that may enter the stadium seating bowl. Ticket holders assume all risks and dangers related in any way to the baseball game going on. The South Bend Silver Hawks are not liable for any resulting injuries from foul balls, home run balls, thrown balls from players on-field, nor the actions of other fans attempting to obtain a foul ball, home run ball or thrown ball from players on the field. Fans are allowed to keep foul balls, home run balls and/or thrown balls from players on the field during the game, provided there is no impediment by fan into a restricted area inside the stadium.


G

Game Times- Unless otherwise noted, all Monday-Thursday and Saturday games begin at 7:05pm. Friday game start at 7:35pm and Sundays begin at 2:05pm. Select 2012 day games will begin at 10:35am or 1:05pm.
Gates- Stadium gates will open one hour prior to game time unless otherwise noted.
Groups- All groups of 20 or more people will receive a Silver Hawks Group hat. Call 574-235-9988 to speak with one of our account representatives.


H

Home Plate Suite - New for 2012, the Premium Home plate suite will be the best place to entertain clients or guests. This new suite has the best sightlines in the ballpark and has all the top amenities that anyone can enjoy. The price per person is $24 and includes some food & drink items. Please call the Silver Hawks to book this space. 574-235-9988.


I

Ice Cream- Delicious Bonnie Doon ice cream is available from select concession stands throughout the ballpark. In addition to Bonnie Doon ice cream, the Silver Hawks will also have Dippin Dots for sale.


K

Kids Run the Bases- All kids 12 and under have the opportunity to run the bases after every 2012 home game. All kids wishing to run the bases must meet at the top of section 104 immediately following the game in order to participate. We ask that all parents remain in the seating bowl during this time.


L

Lost and Found- If you have lost an item, please visit our Fan Assistance Center on the stadium concourse behind home plate. If you have found another's item, please deliver the item to this same area. On non-game days, please contact our front office at (574) 235-9988.


M

Mascot- Swoop is the official mascot of the South Bend Silver Hawks. He is available for pictures throughout games, but please understand he needs to be in certain locations at certain times for in-game promotions. He will do his best to reach everyone throughout the night. Please respect Swoop and his handler at all times. Swoop is available for various community events. Call us at 574-235-9988 to schedule an appearance; we do our best to fulfill every request.
Merchandise- Silver Hawks gear may be purchased in the Team Store located behind home plate or at one of the portable kiosks. You may also shop online at silverhawks.com.
Micro Plans- We offer money-saving micro plans for you to enjoy multiple games at the Cove at a discounted rate. Check our Website for more details or call an account representative at 574-235-9988.


N

Newsletter- The Silver Hawks send out a weekly e-newsletter every Thursday full of up-to-date and exclusive information. Contact us to be added.


O

Outdoor Suites- New for 2012 are outdoor suites located above sections 103, 104, 115 and 116. Outdoor suites can sit from 16-32 people and are available for $20 per person. All suites must be booked in advance.


P

Parking- Various lots are open around Coveleski Stadium for parking. Parking costs $5 per vehicle for all Silver Hawks home games.
Picnics- The Budweiser picnic area is located down the left field line. We offer an all-you-can-eat menu for a minimum of 20 guests.


Q

Questions- Questions during the game can be addressed by talking with one of our game day staff members or front office member in a Silver Hawks polo shirt. All Silver Hawks staff members can be identified by the wearing of a laminated name tag on a lanyard. You can also visit our Fan Assistance Center on the concourse behind home plate or e-mail us at hawks@silverhawks.com.


R

Radio- All Silver Hawks games are broadcast online at silverhawks.com. Travis Lucian is our Director of Broadcasting for the 2012 season.
Rainout Policy- If a game is not officially completed (4 1/2 innings have not been played), tickets for that game can be exchanged for a ticket of equal or lesser value for a future 2012 regular season home game (subject to availability).
Refund Policy- No refunds and/or exchanges are given for Silver Hawks tickets. Season ticket holders...please refer to season ticket booklet for policies regarding exchange for unused season tickets.
Restrooms- Restroom facilities are located throughout the concourse and are identified with signage.


S

Smoking- Smoking is prohibited inside Coveleski Regional Stadium. Swoop Troop- The official Kids Club of the Silver Hawks is open to all kids 12 and under and is free to join. All members receive free entry to all Sunday home games, as well as a membership card and special Swoop Troop events each month. Applications are available at Fan Assistance or online at silverhawks.com.


T

Tickets- Individual game tickets are available in person or online. Dugout box seats are $8 per ticket. Field Box seats are $6. Twitter- Follow us on Twitter @Silver_Hawks. Swoop is also on Twitter at @SilverSwoop. Every Tuesday, we have a Twitter contest to give away tickets or Silver Hawks merchandise.
Two-for-Tuesdays- Every Tuesday, bring in a receipt or wrapper from a specific sponsor and receive a buy-one-get-one ticket to that night's game.
Thirsty Thursdays- Enjoy $1 drafts and sodas every Thursday night thanks to our sponsors Budweiser, Pepsi, WRBR and WAOR.


U

Umbrellas- Yes, we do allow them inside the ballpark on those evenings where there may be rain. We ask that you be cognizant of those around you when opening your umbrella.


V

Vouchers- Should you be the lucky recipient of a Silver Hawks ticket voucher, you can redeem that voucher on a 1-to-1 basis for any upcoming Silver Hawks home game. Vouchers can be redeemed in-person at the stadium ticket office. Vouchers are subject to availability and may not be redeemed on July 1st, 2nd or 3rd for the 2012 season.


W

"W" Flag- Like our neighbors in Chicago at Wrigley, we will be flying a "W" flag after every Silver Hawks win.
Will Call- Tickets can be held at Will Call for your convenience. The Will Call booth is located at the Box Office area off South Street. A photo identification card is required to pick up tickets.
Wheelchair Seating- Wheelchair seating is available on the first and third base sides of the stadium. Charging stations are located at all wheelchair seats for electric-run chairs.
Winning Wednesdays- Every Wednesday home game, if the Silver Hawks win, every fan in attendance will receive a ticket voucher to come to another 2012 home game.


Y

YouTube- Check out all our commercials and videos on YouTube!