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Ballpark Guidelines

ABOUT THE TEAM

Team Ownership - MountainStar Sports Group, LLC.

MountainStar Sports Group, LLC, is owned by Woody Hunt, Paul Foster, Josh Hunt and Alejandra De La Vega Foster.

MountainStar worked for more than two years to bring professional Triple-A Baseball to the El Paso community. Minor League Baseball and the Pacific Coast League approved MountainStar's acquisition of Tucson Padres in October 2012.

El Paso citizens approved $500 million in "Quality of Life" bonds, including the building of a state-of-the-art Ballpark nestled in the heart of downtown.

The state-of-the-art Ballpark was designed by Populous, which also designed Major League stadiums like PETCO Park, home of the San Diego Padres and Yankee Stadium.

MountainStar Sports Group's goal is to improve quality of life and promote economic development in the El Paso, Juarez, and Southern New Mexico region.

 

ABOUT THE BALLPARK

  • $78 million State-of-the-Art Facility
  • Located in the center of downtown
  • 24 Luxury Suites, including Party Suites
  • Two event buildings
  • WestStar Bank Club
  • Exclusive Club Seating
  • State of the art LED & HD Video Board
  • Fixed seats and GECU Green Seats (lawn seating)
  • The Hospitals Providence Childen's Hospital Chico's Playground
  • Spectra Catering

El Paso is one of only 30 Triple-A cities in the nation, and only the second in Texas to have a Triple-A team. Round Rock, near Austin, is home to the Express. El Paso hired Populous, a world renowned sports architectural firm, to design the downtown ballpark.

As El Paso works to revitalize its downtown into a vibrant locale where people will want to live, work, shop and play, the overall vision is to introduce a ballpark that serves as a downtown landmark. It will naturally promote opportunity for future growth of surrounding mixed-use tenants, while creating a sense of place for downtown El Paso.

Nestled in the heart of downtown El Paso, Southwest University Park offers a unique setting for any event! Whether it is an office party in the WestStar Bank Club, a reception in the Sun Kings Saloon or a concert in the outfield, Southwest University Park is the perfect venue!

Named Baseballparks.com Ballpark of the Year for 2014, and best new ball park by Ballpark Digest, Southwest University Park offers majestic views of the Franklin Mountains and Downtown El Paso Skyline. Designed by the renowned architecture firm, Populous, the Ballpark is situated on a little more than five acres of land.

Southwest University Park incorporates El Paso's rich history with its unique design. The red brick exterior resembles the nearby Union Depot and includes a box car-like façade and archways along the concourse.

Two buildings, the Santa Fe Pavilion and Big Dog House, adorn right field with hospitality areas for parties and individuals alike. The City Hall Grill, a tribute to what once stood on the site of the ballpark, and Sun Kings Saloon, a tribute to El Paso's baseball past, make up the Big Dog House while the open air floors of the Santa Fe Pavilion offer 360 degree views of the Ballpark and the city.

 

ADA GUEST SERVICES
Southwest University Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our ADA guests:

ADA Parking
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (VIP only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.

ADA Seating
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
Section 103: 6 wheelchair spaces
Section 105: 3 wheelchair spaces
Section 111: 6 wheelchair spaces
Section 114: 6 wheelchair spaces
Section 204: 6 wheelchair spaces
Section 211: 3 wheelchair spaces
Section 212: 2 wheelchair spaces
Dugout Club: 1 wheelchair space

Seat selection is available at our Ticket Offices or by contacting a Chihuahuas Ticket Sales Representative or Ticket Office Personnel with questions at 915-533-BASE.

Drop-Off
Drop off location for ADA guests:

  • Durango St. & West Franklin Ave.

General Public drop off locations:

  • Main St. & Santa Fe St.
  • San Antonio Ave. between Durango St. & Santa Fe St.

Entrance
All stadium facilities will comply with the American with Disabilities Act. ADA accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.

Durango Street: The ADA Entrance will be the Clock Tower located next to the Durango Box Office. The elevator for use to all levels of the ballpark is located inside.

Santa Fe Street: The ADA Entrance will be the Franklin Gate, which is located where Franklin Avenue meets Santa Fe Street under the outfield building bridge. The elevators can be accessed to the left, past the stairs leading to the main concourse, and down the tunnel. Attendants will be on hand to assist you to the elevators.

Elevator
ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.

Wheelchairs
Guests who need assistance navigating Southwest University Park will have access to the El Paso Chihuahuas' Wheelchair Assistance Program. There will be wheelchairs available each game for assistance with transportation to/from seating.

 

ADDRESS & PHONE
1 Ballpark Plaza
El Paso, Texas 79901
(915) 533-BASE | (915) 242-2000

 

AFFILIATION
The El Paso Chihuahuas are the Triple-A affiliate of the San Diego Padres.

 

ALCOHOL
Texas law prohibits fans from brining alcohol into or out of the stadium. El Paso Chihuahuas guests are encouraged to drink responsibly. By law, guests must be 21 years of age or older to purchase or consume alcohol. Proper identification is required to purchase any alcoholic beverage. No guest will be served more than two alcoholic beverages at any given time. Beer sales are discontinued at after the bottom of the seventh inning. Stadium management reserves the right to reduce the purchase limit and discontinue sales at any time. Guests are not permitted to enter the stadium if they appear intoxicated. Drunk and disorderly behavior or violation of any alcohol policy will result in ejection from the stadium without refund.

 

ANIMALS
No animals are allowed on Southwest University Park property with the exception of vaccinated, trained assist animals for our ADA guests.

 

AUTOGRAPHS
Guests may seek autographs from the time the gates open until the umpire plate meeting, approximately 10 minutes prior to the first pitch. Players are not permitted to sign autographs during the game. Guests may not climb or lean on top of dugouts, bullpens, field gates, or the net behind the dugouts and home plate. Guests seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location.

 

ATM
ATMs are located for the guests' convenience at these locations:

  • Concourse/3rd baseline/in front of Men's Restroom
  • Concourse Level/Behind home plate/In between the Men's and Women's Restrooms
  • Club Level/3rd baseline/In front of Women's Restrooms
  • Club Level/Big Dog House by Santa Fe Retail Store

 

BAG SEARCH
All guest bags are subject to search upon entry. Diaper bags, backpacks, small bags and purses WILL BE permitted into the ballpark but are subject to inspection. Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Strollers are permitted in the ballpark. Fold-up strollers should be stored under your seat. Strollers may not obstruct stairs or walkways inside the ballpark.

Prohibited items will not be permitted inside the ballpark. Any prohibited item(s) must be removed or consumed before entry will be permitted. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, and one sealed or empty non-glass water bottle per guest for water fountain refills. If a guest has special dietary needs, they must receive proper approval before bringing in items. All bags are subject to inspection prior to admittance, and approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date. The sticker must be obtained prior to entry to the ballpark. A designated bag attendant at each gate will have these stickers.

Prohibited items include: coolers, baskets, lawn chairs, stadium seats, sticks, offensive, political or other non-event related banners or signs, inappropriate clothing, laser pointers, pressurized air horns, cans, glass bottles, projectiles that can cause injury or disruption of the game or event, beach balls or other inflatable objects, fireworks, firearms or other weapons, squirt guns, frisbees, bicycles, in-line skates, scooters, skateboards, hoverboards (balance boards), knives, guns, drugs, and outside alcohol.

As stated, firearms are not permitted at Southwest University Park. This includes persons who hold a License to Carry (either a Concealed Carry or Open Carry license); per Section 30.06 and 30.07 of the Texas Penal Code, respectively.

 

BANNERS & SIGNS
Banners and signs are permitted provided they are baseball-related, in good taste and not of a political or commercial nature. Banners and signs may not exceed three feet in height, obstruct the view of other guests or ballpark signage or be temporarily or permanently affixed to the building structure. Banners may be carried through the stands between innings only. The El Paso Chihuahuas reserve the right to remove any banner or sign.

 

BASEBALLS
Guests may keep any balls hit or thrown into the stands. Batted and thrown balls can be dangerous, so stay alert at all times. Guests should not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

 

BATTING PRACTICE
Southwest University Park is closed to the general public during batting practice.

 

BEVERAGES, BOTTLES & CONTAINERS
No bottles (glass or otherwise), cans, food, beverages or containers may be brought into the ballpark, with the exception of items necessary for health reasons and one (1) sealed non-glass water bottle or cup per guest. Food and beverage are available for purchase through our concession stands throughout the game.

 

BIRTHDAY & ANNIVERSARY MESSAGES
Video board announcements are shown on the video board around the 4th inning. To request a video board announcement, please call (915) 533-BASE. There is a $100 fee for all announcements. Requests must be submitted at least 48 hours before a game and messages require a maximum of 48 characters. Requests received on gameday may not be honored. A request is not a guarantee of an announcement.

Information required:

  • Name
  • Email
  • Phone
  • Exact, verbatim message, complete with spellings of names

Please note that your message will not be announced over the PA system. It will be displayed on the video board. Proceeds from messages go directly to the Chihuahuas Foundation for its community initiatives.

 

BROADCASTS
All El Paso Chihuahuas regular and post-season playoff games will be broadcast on Team 600 ESPN El Paso. The Chihuahuas' play-by-play broadcaster Tim Hagerty is in his 14th season in Minor League Baseball and will call the games on the flagship station. All game broadcasts will be streamed on epchihuahuas.com, MiLB.tv, krod.com, and the TuneIn mobile app.

 

CAMERA & VIDEO EQUIPMENT
Still cameras are welcome in the ballpark. Videotaping, reproduction and distribution is strictly prohibited without the express written consent from MiLB, the Pacific Coast League and the El Paso Chihuahuas. Tripods and monopods for photographic equipment used by patrons are not permitted in the ballpark.

 

THE HOSPITALS OF PROVIDENCE CHILDREN'S HOSPITAL CHICO'S PLAYGROUND
The Hospital of Providence Children's Hospital Chico's Playground is located on the centerfield concourse and consists of a splash pad, children's play set, and inflatables. The Hospital of Providence Children's Hospital Chico's Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. The playground is available on most game dates, but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children must be accompanied by an adult when entering and leaving the playground. Children 12 and under only. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in The Hospital of Providence Children's Hospital Chico's Playground. See area signage for a full list of rules and regulations.

 

CHILDREN'S ENTRY INTO THE BALLPARK
Children ages two (2) and under do not require a ticket for entry into the ballpark. However, they must sit on the lap of the accompanying parent/guardian. Children three years of age and older require a ticket for admittance into the ballpark. All children 15 years of age and younger must be accompanied by an adult.

 

CLUBHOUSE ACCESS
Entry to either clubhouse is reserved exclusively to those with the appropriate credentials. This rule applies to any children, friends of players, spouses, agents or representatives of players.

 

CODES OF CONDUCT
The El Paso Chihuahuas are committed to creating a safe, comfortable and enjoyable experience for our guests at the ballpark. Our staff will proactively intervene to support an environment where guests can enjoy the experience free of unacceptable behavior, including the following:

  • Foul/abusive language or obscene gestures
  • Intoxication or other signs of impairment related to alcohol consumption
  • Displays of affection not appropriate in a public, family setting
  • Obscene or indecent clothing
  • Any disruption of the game or event, including throwing objects or trespassing on the playing field or in restricted areas
  • Sitting in a location other than the guest's ticketed seat
  • Fighting, taunting or making threatening remarks or gestures

Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. The El Paso Chihuahuas and ballpark management reserve the right to determine what is unruly or unacceptable behavior.

If anyone is interfering with your enjoyment of our facility, please speak to any security member, law enforcement officer, Chihuahuas staff member or visit the Guest Services Center.

 

COMMUNITY RELATIONS
The El Paso Chihuahuas expect to foster a reputation as a proactive, accessible and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving and also are an active non-profit entity with our various programs. For more information on our Community Relations department, contact our office at (915) 242-2000.

 

CONCESSIONS
Spectra Food Services & Hospitality is the exclusive concessionaire in the ballpark. They operate all concession stands and the hospitality areas. Guests may inquire or make comments regarding food service by contacting Spectra directly at (915) 242-2000.

 

CREDENTIALS
Requests for working press credentials at El Paso Chihuahuas games should be made to Angela Olivas at (915) 242-2000 or by visiting www.epchihuahuas.com. All requests should be received prior to the start of the season or a minium of one week prior to the requested game. A number of these credentials are honored for the entire baseball season while others are issued on a daily basis. Each credential issued indicates the areas within the ballpark where they will be honored. Each credential is non-transferable. Any abuse of the privilege of issued credentials will result in revoked future requests. All working press credentials must enter through the Clock Tower adjacent to the Durango Box Office.

 

CREDIT CARDS
VISA, MasterCard, American Express and Discover are accepted for all ticket, merchandise and concession purchases.

 

DESIGNATED DRIVER
The management of El Paso Chihuahuas Baseball asks if guests are drinking at the ballpark, that they not drive. Guests should bring a designated driver or find other means of transportation to get themselves home. If a taxi is needed for an inebriated guest, please visit the Guest Services Center so arrangements can be made.

 

DONATION REQUESTS
The Chihuahuas are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Chihuahuas to consider donating to your next fundraiser, submit your request on epchihuahuas.com under our Community tab.

 

DRINKING FOUNTAINS
Drinking fountains are located at the following locations:

  • Concourse/Section 122/ in front of Women's Restroom
  • Concourse/Section 115/In front of Women's Restroom
  • Concourse/Section 110/in front of Women's Restroom
  • Club/Section 211/Women's Restroom
  • Club/Behind home plate, Suite Area/Between Restrooms

 

ELEVATOR ACCESS
Certain ballpark elevators are available to guests with proper credentials or tickets and to ADA guests with appropriate access to alternate levels of the ballpark. These elevators will transport guests to the field, concourse, club, and press levels. The elevators may be accessed on the concourse level, behind home plate, next to the Durango Gates. The Big Dog House Elevators are also available for guest use.

 

EMERGENCY CARE
SEE FIRST AID

 

EMPLOYMENT OPPORTUNITIES
A list of full-time opportunities can be found at www.pclbaseball.teamworkonline.com. Seasonal employment opportunities are available beginning in February. Please see our home page around this time for hiring and job fair information.

 

EXIT/RE-ENTRY
There are no exit & re-entry privileges. Once a guest exits the ballpark, that ticket will not be valid for re-entry.

 

FAN CONDUCT
SEE CODES OF CONDUCT

 

FAN MAIL
Cards and letters to players and personnel can be sent to:

El Paso Chihuahuas, Attn: Player's Name, 1 Ballpark Plaza, El Paso, TX 79901

Please be advised that items sent through the mail to be signed are done so at own risk. Though reasonable precautions will be taken, the El Paso Chihuahuas players, management and staff are not responsible if an item is not returned.

 

FIELD DIMENSIONS
Seating Capacity: 7,500 fixed seats (approximate room for 9,500 - 10,000)
Home Dugout: Third Base Side

Dimensions:

  • Left Field: 322'
  • Left Center Field: 392'
  • Center Field: 406'
  • Right Center Field: 384'
  • Right Field: 322'

Fence Height:

  • Left Field: 22'6"
  • Center Field: 8'
  • Right Field: 15'2"

 

FIELD TRESPASSING
Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any guest attempting to enter the field of play without authorization will be removed from the ballpark and subject to criminal prosecution and/or fines.

 

FIRST AID
Emergency medical technicians are provided by ProAction and are available at all El Paso Chihuahuas games located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or a member of the Chihuahuas Staff. Do not try to move an injured guest or administer any treatment.

 

FOOD AND BEVERAGE
The Chihuahuas prohibit bringing any outside food, beverages, cans, bottles, thermoses, ice chests or hand containers into the ballpark, regardless of size, with the exception of one sealed or empty non-glass water bottle per guest. A wide variety of concessions items are available throughout the ballpark. If you have special dietary needs, please speak to a member of Security at any entrance and our staff will gladly assist you. All bags are subject to inspection prior to admittance, and approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date. The sticker must be obtained prior to entry to the ballpark, or with proper documentation at bag check.

 

FORMS OF PAYMENT
Cash, Visa, MasterCard, Discover and American Express are accepted at Chihuahuas Box Offices, Retail Stores, and concession stands.

 

FOUL BALLS AND HOME RUN BALLS
Guests may keep any balls hit or thrown into the stands.

Batted and thrown balls can be dangerous, so stay alert at all times. When attempting to catch a foul or home run ball please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

 

FUNDRAISING PROGRAM
SEE DONATION REQUESTS

 

GATES OPEN
On most gamedays, gates open to the general public one hour prior to the start of the Chihuahuas game. The Chihuahuas reserve the right to adjust gate times in conjunction with special promotions, MLB injury rehabilitations or rescheduled games. Gate times will be announced for all other events.

 

GENERAL ADMISSION SEATING
General admission seating is non-reserved seating. This includes the GECU Green Seats and is open to the public. There is no reserving of spaces in general admission seating.

 

GIVEAWAYS, PROMOTIONS AND THEME NIGHTS
Giveaways, promotions and theme nights are subject to change without notice. All giveaways are first in attendance, while supplies last, and are ONE per person per paid admission. All guests must be in attendance in order to receive the giveaway.

 

GROUP TICKETS INFORMATION
Anyone wishing to reserve tickets for groups should be directed to the El Paso Chihuahuas Baseball Group Sales Department at (915) 533-BASE.

 

GUEST SERVICES
This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guests can refer to this booth for assistance with general questions, security or medical situations, guest concerns, etc. If a guest would like to follow up questions they can email Guest Services Management at GuestServices@epchihuahuas.com or by calling 915-242-2000 ext 3090.

 

HOSPITALITY OPTIONS
Host your friends and/or clients at a ballgame! Hold your meeting at the ballpark. Southwest University Park has plenty of hospitality options to suit your needs. Call (915) 533-BASE for more information.

 

ICE CHESTS AND COOLERS
SEE FOOD AND BEVERAGE

 

LOST & FOUND
Anyone wishing to turn in a found item or inquire about a lost item may do so at the Guest Services Center on the main concourse. To inquire via phone, please call (915) 242-2000 ext 3090 or email GuestServices@epchihuahuas.com. Please note that most lost items are located within 48 hours of the game attended.

 

LOST CHILDREN
During a Chihuahuas home game, all lost children will be taken to the Guest Services Center, located on the main concourse.

 

MARRIAGE PROPOSALS
To request a marriage proposal, please call Andy Imfeld (915) 242-2043. There is a $500 fee for all proposals. Requests must be submitted a minimum of two weeks prior to requested date. Requests received on gameday may not be honored. A request is not a guarantee. Proceeds go directly to the Chihuahuas Foundation for its community initiatives.

 

MASCOT
Chico is out of his kennel and ready to play! CLICK HERE for more information!

 

MERCHANDISE
SEE TEAM SHOP

 

NATIONAL ANTHEM
Guests interested in performing the National Anthem at a Chihuahuas game should upload an audition video to YouTube and submit the link to info@epchihuahuas.com. The anthem must be memorized, sung a cappella and sung under 90 seconds.

 

NEWSLETTER
Guests interested in receiving more information about the El Paso Chihuahuas, may sign up for our newsletter by CLICKING HERE or by sending their email address to info@epchihuahuas.com. They can also visit our website (epchihuahuas.com), "Like" us on Facebook, follow us on Twitter and Instagram.

 

NURSING STATION
The Chihuahuas support a mother's right to nurse in our ballpark. The Chihuahuas ask for appropriate discretion in public areas. Private areas include Nursing Stations, all public restrooms, and family restrooms (Field Level behind Fiesta Patio, Concourse Level behind Section 115, and Club Level behind Section 214). Our two (2) designated Nursing Stations are located at the Women's Restrooms behind section 109 & section 211. Both have a labeled private station with a cushioned chair for mothers. If there are any questions, guests may visit the Guest Services Center or speak to a member of Chihuahuas Management.

 

OFFICES
The Chihuahuas administrative office is located at Southwest University Park (1 Ballpark Plaza, El Paso, TX 79901). Office hours are Monday through Friday, 8:30 am-5:30 pm. Office phone number is (915) 242-2000.

 

PAGING
Requests for paging are only honored when a situation has been confirmed to be of an extreme medical or security emergency. We will deliver a message to the guest at their seat location, if known. If necessary, a public address system announcement requesting the guest to report to the Guest Services Center will be made.

 

PARKING (GUESTS)
Reserved guest parking is located at Franklin/Durango Parking Lot (VIP only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau. These lots are available for season seat holders.

  • Season Seat or Paw-tial Plan Holder questions on pricing should be referred to their Account Executive.
  • Parking for ADA guests are available at the the Franklin/Durango Parking Lot (Ballpark VIP only), Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Pricing is determined by Parking Lot Management.
  • Drop off areas are located at:
  1. Durango St. & Franklin Ave. (guests with Disabilities only)
  2. Main St. & Santa Fe St. (all guests)
  3. San Antonio Ave. between Durango St. & Santa Fe St. (all guests)

 

PEDDLERS/VENDING ACTIVITY
Unauthorized vending of food, merchandise, or tickets is not allowed. Regulations prohibit the peddling or soliciting of tickets on facility grounds. This includes both ticket scalping at above face value and the resale of tickets at face value or less. Unlawful resale, or attempted resale, of counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Should you obtain your tickets through any other source than the Chihuahuas, the club is not responsible for loss or reimbursement of fraudulent tickets.

 

PRESS AREAS
The Press Box for gameday use is located on the Press Level and accessible via the elevator or stairs. Proper credentials are required.

 

PROHIBITED ITEMS
Diaper bags, backpacks, small bags and purses WILL BE permitted into the ballpark but are subject to inspection. Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Smoking is strictly prohibited in the ballpark.

Prohibited items include: coolers, baskets, lawn chairs, stadium seats, sticks, offensive, political or other non-event related banners or signs, inappropriate clothing, laser pointers, pressurized air horns, cans, glass bottles, projectiles that can cause injury or disruption of the game or event, beach balls or other inflatable objects, fireworks, firearms or other weapons, squirt guns, frisbees, bicycles, in-line skates, scooters, skateboards, hoverboards (balance boards), knives, guns, drugs, and outside alcohol.

As stated, firearms are not permitted at Southwest University Park. This includes persons who hold a License to Carry (either a Concealed Carry or Open Carry license); per Section 30.06 and 30.07 of the Texas Penal Code, respectively.

 

PROMOTIONS
Distribution of promotional items are for fans in attendance only and are limited to one item per person. Giveaway items are distributed in accordance with the promotion's specified restrictions (i.e. First 1,000 fans ages 12 & under). The Chihuahuas recommend arriving early on promotional giveaway dates. A ticket is not a guarantee of a promotional item. All promotion dates, items and distribution are subject to change and/or cancellation.

 

PUBLICATIONS
While supplies last, the Chihuahuas offer complimentary roster cards to fans at the stadium entrances and the Guest Services Center.

 

RAIN CHECKS
Postponed Games: In the event a game is not played, subject to the discretion of the organization, tickets can be exchanged for equal or lesser value tickets for a future game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at the Chihuahuas Ticket Office. Tickets may not be exchanged over the phone, and compensated tickets are not eligible for exchange.

Suspended Games: A game is considered legal after five innings are played, except when the Chihuahuas are leading after 4 ½ innings. Suspended game tickets cannot be exchanged unless specified by Chihuahuas Management. If a ticket is complimentary ($0.00 value), it is neither refundable nor exchangeable. If a game is rained out, the ticket the guest holds immediately turns into a rain check ticket and it can be exchanged for a game ticket of equal or lesser value at the discretion of Chihuahuas Management. If a double header is played to make up for the rained out game, the ticket for the second game of the double header is good for both games. Tickets must be redeemed at the Chihuahuas Box Office only.

Please listen for announcements that give further direction related to rain out game exchanges.

 

REFUNDS OR EXCHANGES (RETAIL)
El Paso Chihuahuas Retail stores honor returns and exchanges for 30 days with receipt, with the exception of hats. Returns and Exchanges on hats will not be honored outside of seven days listed on the receipt and must show no signs of wear or damage. No returns or exchanges will be honored without a receipt and tags present. Guests are asked to inspect items prior to leaving the store as the El Paso Chihuahuas are not responsible for any damages to merchandise once it leaves the store. Returns or Exchanges will not be honored on damaged merchandise. All returns and exchanges are executed subject to Management review. Any questions or guest issues regarding refunds/exchanges, contact a retail store supervisor at (915) 242-2060 or email the customer service inbox at retail@epchihuahuas.com.

 

REFUNDS OR EXCHANGES (TICKETS)
There are no refunds on any ticket purchases or exchanges for single game tickets. Single game tickets cannot be replaced if lost or destroyed. Please keep your ticket away from extreme light and/or heat. If your tickets are stolen, you must file a report with your local police department. When the Chihuahuas ticket office receives the report, a duplicate ticket can be issued. Any questions or guest concerns regarding refunds/exchanges, contact a Box Office supervisor at (915) 242-2065.

 

RESTROOMS
There are nine (9) sets of public restrooms, and three (3) public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.

The locations are as follows:

  • Field Level - behind home plate (Dugout Club)
  • Field Level - Family Restroom, third baseline
  • Concourse Level - Center field, next to the Santa Fe Pavilion
  • Concourse Level - down the third baseline, behind the Budweiser Bullpen Patio (Section 122)
  • Concourse Level -third baseline (Section 115)
  • Concourse Level-Family Restroom, third baseline (Section 115)
  • Concourse Level -first baseline (Section 110)
  • Club Level - third baseline (Section 211)
  • Club Level - Family Restroom, third baseline
  • Club Level - Suite Restrooms behind home plate
  • Club Level - Big Dog House (Sun Kings Saloon)
  • Press Level - Behind home plate

 

RETAIL STORES
SEE TEAM SHOP

 

SAFETY WARNING
During all batting practices, fielding practices, warm-ups and the course of the game experience, hard hit baseballs, bats and fragments may be thrown or hit into the stands. For everyone's safety, please stay alert and be aware of your surroundings. Any guest who is concerned with his or her seat location should contact any Box Office representative for an alternate seat location, if available.

 

SECURITY
The Chihuahuas want to ensure guests have an enjoyable experience at the game. Security guards and law enforcement representatives will be positioned throughout the ballpark. Should you require assistance, please contact the nearest security guard, uniformed police officer, or member of management.

 

SERVICE ANIMALS
A service animal is a dog that is indiviudally trained to do work or perform tasks for a person with a disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disabliity prevents using these devices. In that case, the inidividual must maintain control of the animal through voice, signal, or other effictive controls. A guest must provide physical legal and binding proof that the service animal is a dog. 

 

SMOKING REGULATIONS
Smoking, including e-cigarettes, and tobacco are strictly prohibited in the ballpark.

 

SPONSORSHIP
Fans interested in sponsorship endeavors may inquire by calling 915-242-2000, or by emailing info@epchihuahuas.com

 

STROLLERS
Strollers are permitted in the ballpark. Fold-up strollers should be stored under your seat. Strollers may not obstruct stairs or walkways inside the stadium.

 

STANDING ROOM ONLY TICKETS
Standing Room Only (SRO) is located along the main and upper concourses, and have no physical chair associated with the ticket. SRO and General Admission seating is on a first come first served basis. Under no circumstances are guests allowed to reserve seats in general admission areas.

 

SUITES
SEE HOSPITALITY

 

TEAM STORE LOCATIONS
There are two Chihuahuas Team Shop locations located at Southwest University Park.

The Durango Chihuahuas Team Shop is located at the main entrance to the ballpark on the corner of Durango St. and Franklin Ave.

The Santa Fe Chihuahuas Team Shop is located on Santa Fe Street. Santa Fe Chihuahuas Team Shop is CLOSED.

Team Shop Hours:

Non-gamedays:

  • Monday - Saturday: 10:00 a.m. to 5:00 p.m.
  • Sunday: Closed

Gamedays:

  • Durango
    • Monday - Saturday: 10:00 am to 2 hours prior to first pitch; reopening when gates open and closes approximately 15 minutes after the conclusion of game.
  • Santa Fe
    • Will be open during game time until 15 minutes after the conclusion of game.

 

TICKETS
Ticket office hours are as follows:

  • Durango Street Box Office Hours

    Non-Gameday hours: Monday-Friday, 8:30 a.m.-4:30 p.m.
    Saturday & Sunday: Closed

    Gameday hours: Monday-Friday, 8:30 a.m. through 15 minutes after last out.

    Gameday hours: Saturday-Sunday, 10 a.m. through 15 minutes after last out.

  • Santa Fe Street Box Office Hours

    Non-Gameday hours:Closed
    Gamedays including Sunday: 2 p.m. through 15 minutes after last out.

Buying tickets:

  • In person: Tickets can be purchased in advance at the El Paso Chihuahuas Ticket Offices. They are located Durango & Santa Fe (see hours of operation above).
  • By phone: Tickets can be purchased by calling (915) 533-BASE (2273). $4 processing fee per phone order.
  • By internet: Tickets can be purchased online at www.epchihuahuas.com (limit 8 per purchase, per event.) $1.50 processing fee per ticket for online orders.

All individual game ticket sales are final and are not subject to refund or exchange. The El Paso Chihuahuas are not affiliated in any way with third party ticket vendors. To guarantee your purchased tickets are valid at entry, purchase your tickets at www.epchihuahuas.com, or through a Chihuahuas ticket attendant by calling (915) 533-BASE. Complimentary Tickets are not subject to the normal exchange policy for postponed games. Guests with questions should contact the Ticket Office for further assistance.

Season Seats and Paw-tial Plants are currently available for purchase by calling (915) 533-BASE, and asking for a Season Ticket Account Executive. You may also send inquiries to tickets@epchihuahuas.com

AGAIN: The El Paso Chihuahuas are in NO WAY affliated with StubHub.com and cannot validate any ticket purchase through StubHub.com or any other third party site. We cannot print tickets purchased on StubHub.com.

 

VIDEOBOARD ANNOUNCEMENTS
SEE BIRTHDAYS & ANNIVERSARY ANNOUNCEMENTS

 

WEAPONS
Weapons of any kind are not permitted in Southwest University Park. This includes concealed weapon license holders, with the exception of on-duty law enforcement officers. If you have reason to believe that a guest has a weapon, notify a law enforcement officer or a member of security as quickly as possible. Be careful so as to not alarm any of the other guests. DO NOT approach the guest and/or try to obtain the weapon yourself.

 

WIFI
Guests at Southwest University Park will be able to enjoy free Wi-Fi during games and events. Network ID is "Chihuahuas Fan." No password is needed. Guests will be directed to a Splash Page (agreement page) before they are able to use the network.

 

WILL CALL
Guests may pick up Will Call tickets at any ballpark ticket window during posted Box Office hours. Photo ID is required to pick up tickets at Will Call. Tickets will only be released to the individual who purchased the tickets. Will Call orders may be picked up during Box Office operating hours anytime after the order has been processed.