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Ballpark F.A.Q.s

 

 

Frequently Asked Questions about BB&T Ballpark:

 

ADA SEATING
ADA seating is available behind the back row of our sections at BB&T Ballpark Please call (704)274-8282 to speak to a ticket sales representative in order to ensure a seat that will meet your needs. An elevator behind Section 109 is accessible for those fans with tickets for the Upper Club Level or Dugout Suites. There is a ramp located at our main entrance at the corner of South Mint Street and Martin Luther King Jr Boulevard.


ADA PARKING
ADA parking is available in the Mint Street Garage, located behind the Marriott Residence Inn. There is a fee of $5.00 to park in the Mint Street Garage.


ALCOHOL
No alcoholic beverages may be brought through any gate into BB&T Ballpark nor may any alcoholic beverages be taken out of the facility. North Carolina law prohibits the sale of alcoholic beverages to persons under the age of 21; proper age identification is required for anyone purchasing or consuming alcoholic beverages at BB&T Ballpark. All alcohol sales will conclude at the end of the 7th inning on a regular basis, however Knights management reserves the right to discontinue alcohol sales without notice and/or refuse the sale of alcohol to any individual.


ANIMALS
BB&T Ballpark welcome Service Dogs utilized by our guests with disabilities. For those guests interested in attending a specially designated Knights game with your dog, please come join us for our "Bark in the Ballpark" games.


BEVERAGES, FOOD & CONTAINERS
To ensure the safety of our fans, no cans, bottles, plastic containers, boxes, coolers or food packages will be permitted to be carried inside BB&T Ballpark. Please be advised that all bags are subject to search at any time while at BB&T Ballpark. Please note: The Charlotte Knights do allow fans to bring in one empty water bottle into BB&T Ballpark as water fountains are located throughout the ballpark. Ice is available to fans (upon request) at concession stands.


BIRTHDAY & ANNIVERSARY ANNOUNCEMENTS
The Knights allow fans to celebrate a special occasion at a game with a personalized message on the video board. These announcements can be purchased at the Guest Services booth on the day of the game for a $20.00 donation benefitting Knights Charities.


CAMERAS/VIDEO EQUIPMENT
We encourage the use of cameras and video cameras at BB&T Ballpark, however, fans may not reproduce the game or interfere with any other fans enjoyment of the game.


CONDUCT
No abusive language or any behavior that can be viewed as offensive to others will be tolerated anywhere at BB&T Ballpark Fans are strictly prohibited from entering the playing field at any time. Failure to adhere to BB&T Ballpark policies will result in ejection from the stadium.


CUSTOMER SERVICE
If you have any questions about BB&T Ballpark or need assistance, please visit our Guest Relations Booth, located on the concourse behind Section 104.


CREDIT CARDS
BB&T Ballpark accepts the four major credit cards: VISA, MasterCard, American Express and Discover.


FAN MAIL
Letters to Charlotte Knights players should be addressed to:

(Player Name)
Charlotte Knights
324 South Mint Street
Charlotte, NC 28202

If a response is desired, please enclose a self-addressed, stamped envelope. The Charlotte Knights cannot assume responsibility for lost, misdirected, or unanswered requests.


FIRST AID
First Aid at BB&T Ballpark is provided by Carolinas HealthCare System. The First Aid room is located on the concourse just behind section 106.


FOUL BALLS
Please be aware that the ball can be hit into the seating area. Stay alert any time you are in the seating area. If you catch a foul ball, please feel free to keep it! Also be on the lookout for bats as they are sometimes unintentionally tossed into the stands.


GATES OPEN
Gates at BB&T Ballpark open an hour and five minues prior to game time. For a 7:05pm game, gates will open at 6:00pm. For a 2:05 pm game, gates will open at 1:00pm.


GIFT CARDS
Gift cards for the Charlotte Knights can be purchased in increments of $25.00 at our Team Store.


GROUP OUTINGS
There's never been a better way to entertain a group! Bring the whole gang out for great food and family entertainment at BB&T Ballpark! We'll make your even memorable, affordable and hassle-free. Call (704) 357-8071 x1975 to speak with a Group Sales representative today!


HOMER APPEARANCES
Requests for an appearance from Homer must be submitted by fax, at least three weeks in advance, to the Charlotte Knights community relations department.


JUNIOR KNIGHTS KID'S CLUB
Children ages 16 and under are invited to join the Junior Knights Kids Club presented by Moe's Southwest Grill & Shamrock Farms! For more information on the Junior Knights Kids Club please call the Charlotte Knights office at (704)357-8071.


LOST AND FOUND
Items can be turned in to, or retrieved from, the Guest Services Booth located behind Section 104.


MERCHANDISE
All the latest Knights gear can be found at the Official Team Store -- the Knights Armor Shoppe -- on the main concourse behind Section 103. The store is open throughout the game, with regular store hours from 10:00am-5:30pm Monday through Friday and 10:00-2:00 on Saturday.


RADIO BROADCAST
All 142 games of our 2017 season at BB&T Ballpark in Uptown Charlotte will be broadcast live on radio on ESPN Charlotte 730 AM, espncharlotte.net and charlotteknights.com. Matt Swierad returns for his 20th season as the "Voice of the Charlotte Knights." Mike Pacheco joins Swierad in the booth at all home games.


RAIN OUTS
In the event five innings of one game are not completed, your ticket may be exchanged for a ticket of equal or lesser value for any remaining 2017 regular season home game, based on availability. Your ticket may be exchanged at the Charlotte Knights Box Office. There will be no refunds issued.

When the game is officially delayed, play will continue as soon as weather permits. Tickets cannot be refunded or exchanged. If the Knights cancel a game due to weather prior to gates opening, it will be posted immediately on charlotteknights.com.


RESTROOMS
Restrooms are located throughout the concourse and are ADA accessible. A family restrooms are located throughout BB&T Ballpark as well.


SECURITY
All fans and their bags are subject to inspection upon entering BB&T Ballpark Glass, alcohol, bottled water, food, weapons, laser pointers and any other objects deemed disruptive by security are not permitted into BB&T Ballpark


SMOKING
There is no smoking allowed in the seating bowl or the covered concourse area. Smoking is allowed in the "Smoking Zone", which is located behind the left field picnic area. (Note: E-Cigarettes are also not allowed in the seating bowl or covered concourse area).


TICKETS
You can get great Charlotte Knights tickets by calling (704) 274-8282, ordering online, or visiting BB&T Ballpark in person at either of the following locations:

Game Days
Box Office, Monday - Friday: 9:00am - end of game
Box Office, Saturday - Sunday: 10:00 am - end of game

Non-Game Days
Box Office, Monday - Friday 9:00am - 5:00pm
Box Office, Saturday & Sunday: CLOSED

The ticket office at BB&T Ballpark is located at the corner of Martin Luther King Jr Blvd and Mint St near the main entrance to the ballpark.


UMBRELLAS
Umbrellas are permitted into BB&T Ballpark, we just ask that spectators do not have them open while the ball is in play.


WILL CALL
Tickets that have been purchased and left for pick up at Will Call can be claimed at the Will Call windows at our Ticket Office. Proper identification is required to claim the tickets.