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Frequently Asked Questions

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Accessibility/ADA Accommodations | Alcohol | ATM | Baby Changing Stations | Backpacks | Berm Seating/General Admission | Beverages, Food, and Containers | Cameras | Comments/Suggestions | Concessions | Conduct | EMS | Exit Procedures | Foul Balls | Gate Times | Customer Service | Lost and Found | On-Field Access | Parking | Pets | Radio Broadcasts | Rain Check Policy | Seating Policy | Smoking Policy | Stadium Address | Strollers | Suites | Ticket Office | Ticket Sales | Front Office Hours | Resale Tickets | Umbrellas | Video Board Announcments | Weapons
 

WARNING: By attending baseball games at Cheney Stadium, the ticket holder assumes all risk and danger incidental to the game, and all other activities, promotions or events at Cheney Stadium before, during or after the game ("Game Events") including, but not limited to, the danger of being injured by equipment, objects or persons entering spectator areas ("Risks"), and further acknowledges that attendance at the game and Game Events is voluntary, and hereby releases, to the furthest extent permitted by law, the Baseball Club of Tacoma, LLC d/b/a Tacoma Rainiers (the "Tacoma Rainiers") and all entities and affiliates associated with the Pacific Coast League ("PCL"), Minor League Baseball ("MiLB") and Major League Baseball ("MLB"), together with their respective agents, players, officers, employees and owners for injuries or loss of personal property resulting from such Risks or any incidents associated with crowds of people. If the ticket holder is accompanying a minor(s) to the game, by allowing the minor(s) to attend the game with the ticket holder, the ticket holder is deemed to have given all of the foregoing releases and waivers on behalf of such minor(s). If the ticket holder does not wish to, or is not authorized to, grant such releases and waivers on behalf of the accompanied minor(s), the ticket holder should immediately accompany the minor(s) out of Cheney Stadium. The ticket holder and any accompanying minor(s) are admitted to Cheney Stadium on the condition that the ticket holder consents to the releases contained herein.


Accessibility/ADA Accommodations
Cheney Stadium is ADA accessible. Guests may enter the ballpark at any of the gates. Accessible seating is available, and may be purchased in-person at the Box Office, online at Tickemaster.com, or by phone at 1-800-745-3000. Elevators are available for guests on the Left Field Deck, Party Decks, Summit Club, and Suite levels. All R Yard seats are Accessible. It is highly encouraged that Accessible seating be purchased prior to the game date as all Accessible seats are subject to availability.


Alcohol
Click here for the Cheney Stadium alcohol policy in its entirety. 

No alcoholic beverages may be brought into or removed from Cheney Stadium. Alcoholic beverages will not be sold to persons under the age of 21. Limit two (2) drinks per person per purchase. No one is allowed to carry more than two (2) alcoholic beverages at one time. The Tacoma Rainiers and Ivars Sports Group reserve the right to use precautionary limits at any time.


ATM
Cheney Stadium has two ATMs located on the ground level concourse. One location is behind home plate outside the Team Store doors. The other is inside the First Base Gate next to Customer Service.


Baby Changing Tables

Baby Changing Tables are located in all restrooms at the ballpark. In addition, Cheney Stadium offers a family restroom behind Section L on the concourse.


Backpacks
Backpacks and other bags are allowed into Cheney Stadium; provided, however, that all backpacks and other bags are subject to search.


Berm Seating/General Admission
A General Admission ticket entitles you to a seat on our Right Field Berm, located on the extreme west side of the stadium. Guests are welcome to bring blankets and towels to sit on, but lawn chairs are not allowed in the ballpark.


Beverages, Food & Containers
PCL rules prohibit outside food or drink. Only water in sealed, clear plastic bottles may be brought into Cheney Stadium.


Cameras

Still cameras are welcome in the ballpark, but tripods are not allowed (unless used by media personnel). All media activity must first be communicated and approved by Rainier's staff. Video taping and reproduction is strictly prohibited without express prior written consent from the Tacoma Rainiers.


Comments/Suggestions
Fans may register comments and/or suggestions during the game at Customer Service, located behind the home plate box office. Fans may also mail comments/suggestions to:

 

Tacoma Rainiers

2502 S. Tyler St.

Tacoma, WA 98405


Concessions
Ivars Sports Group is the official food service provider for the Tacoma Rainiers. Concession stands are located on both the first-base side and third-base side of the main concourse, with candy, ice cream, and beer portables located throughout.


Conduct, Removal from Ballpark & Revocable License

The revocable license granted to guests by game or event tickets to guests will be terminated, and ejection, detention or arrest may result for violating any law or any policy of the Tacoma Rainiers, PCL, MiLB or MLB, including, entering or throwing anything on the playing field, offensive language, disruptive behavior, obscene or indecent clothing, appearing intoxicated or impaired, or any other actions that interfere with other guests' game experience and/or ability to enjoy the game or event. No tickets may be resold or offered for resale in a manner or at a price in violation of any existing law or regulation. No tickets shall be used for advertising, promotion (including contests or sweepstakes), or for other trade purposes without the express written consent of the Tacoma Rainiers. A ticket is only good for the particular game or event indicated and no part of the purchase price will be refunded by reason of the non-use of the ticket for the particular game or event. All games and events and all other activities, promotions or events at Cheney Stadium before, during or after the game or event, including but not limited to, pyrotechnic displays or other promotions, are subject to cancellation and no part of the ticket purchase price will be refunded in the event of such cancellation. All ticket holders are encouraged to visit www.tacomarainiers.com for a complete explanation of entry and exit privileges during a game and any ticket refund and exchange policy.

EMS
On site EMS service is available to all guests. If in need, please contact any Tacoma Rainiers employee. The unit is located behind the Right Field Berm on the extreme first-base side of the concourse.

 
Exit Procedure
Guests are asked to exit Cheney Stadium through the designated exits located on the concourse level and Left Field gate. No alcohol is allowed to leave the stadium for any reason. During the game, fans are permitted to leave Cheney Stadium and return once they have obtained a hand stamp from Customer Service (located behind the home plate box office). In the event of an emergency, please follow directions given by Tacoma Rainiers personnel. All exit points will be promptly opened.


Foul Balls
Each guest assumes all risks and danger arising from the action of the players, coaches, and officials on the field, before, during, or after the actual occurrence of the event. Such risks and danger include, but are not limited to, being injured by objects, such as bats, balls, bases, helmets, and promotional merchandise that are thrown, batted, kicked, shot, tossed, etc. from the field, bullpens, dugouts, video wells and other areas on the stadium grounds. Guests voluntarily agree that the management, facility, city, league, participants, participating clubs, and all of their respective agents, officers, directors, owners, and employees are expressly released by the ticket holder from any claims arising from such causes.

Gate Times
Monday through Wednesday, Cheney Stadium gates typically open one (1) hour prior to first pitch unless otherwise determined by the Tacoma Rainiers. Thursday through Sunday, gates will open ninety (90) minutes prior to first pitch.


Customer Service
The Customer Service Booth is located on the main concourse behind the home plate Box Office.

Lost and Found
During games, guests may inquire about lost and found items at Customer Service. To inquire about lost and found items after a game, guests may email lostandfound@tacomarainiers.com with a brief description of item(s) lost, please include day of game and contact information. The Tacoma Rainiers reserve the right to discard, donate or otherwise dispose of any item left at Cheney Stadium. The Rainiers are not responsible for items left or lost in the ballpark.

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On-Field Access

Only authorized personnel will be permitted on the field before and during games. Any unauthorized person entering the field or the top of the dugouts will be removed from the ballpark and be subject to arrest.


Parking

The Tacoma Rainiers highly encourage fans to arrive at least one (1) hour prior to game time to ensure the best parking availability. Parking Passes & Parking Vouchers must be presented to a parking attendant in order to be directed to the appropriate parking area (General Admission Parking is subject to availability).

Parking Rates (General Admission Parking Areas Only - Subject to Availability):

  • $10 per parking spot needed (Cash or Card)


Pets
Pets are not permitted inside Cheney Stadium; provided, however, that service dogs (i.e., guide dogs for persons with disabilities) are allowed in the ballpark.


Radio Broadcasts

Tacoma Rainiers games can be heard on 850 AM KHHO with play-by-play by Mike Curto. Games can also be heard online via www.tacomarainiers.com.


Rain Check PolicyIf an official game is not played, any ticket for that game may be used as a rain check. A game is considered official if the home team is leading after 4.5 innings, if the game is tied after 5 innings, or if the visiting team is leading after 5 innings. The rain check can be exchanged at any box office window for a ticket of equal or lesser value (subject to availability). If the originally scheduled game was a Monday-Thursday game, the ticket can only be exchanged for another Monday-Thursday regular season game. If the originally scheduled game was a Friday-Sunday game, the ticket can be exchanged for any regular season game. All ticket exchanges are only for regular season games, played at Cheney Stadium, during the current season with the exception of July 3rd and the year's final regular season game. Exchanges are accepted exclusively at the Tacoma Rainiers Box Office. Tickets for official games which are suspended after becoming official contests do not qualify as rain checks.

Seating Policy
Guests may sit only in the seats for which they hold valid tickets. Guests may be asked to show their ticket stub if there is confusion over a specific seat.


Smoke-Free Policy

Smoking is prohibited at Cheney Stadium. Pierce County law prohibits smoking of any kind at a City of Tacoma facility. This includes electronic or vaporized methods of smoking. If a guest wishes to smoke, they must exit out the gates after receiving a re-entry stamp from Customer Service.


Stadium Address:

Tacoma Rainiers

2502 S. Tyler St.

Tacoma, WA 98405


Strollers
Strollers are allowed in Cheney Stadium, provided such strollers fit under your seat and do not obstruct aisles. Strollers may also be checked in to Customer Service upon arrival.


Suites
Cheney Stadium has 16 luxury suites complete with indoor/outdoor seating, cable TV, intimate food and beverage service, and a personal suite attendant. Suites are also available for lease. For more information, contact the Tacoma Rainiers Sales Department at (253) 752-7707.


Ticket Office
The main Ticket Office is located on the south (front) side of the ballpark behind home plate. In addition, we offer a small box office outside the Left Field entrance. Please note, any Will Call tickets must be picked up at the home plate Box Office.


Ticket Sales
Tickets can be purchased in-person at the Box Office, online at Tickemaster.com, or by phone at 1-800-745-3000.


Box Office Hours - Non Game Days (in season only):
Monday - Friday: 10 am - 5 pm
Saturday and Sunday Closed

Box Office Hours - Game Days:
Monday-Friday: 10 am - 2 Hours After Scheduled Start Time
Saturday: 10 am -2 Hours After Scheduled Start Time
Sunday: 10 am - 2 Hours After Scheduled Start Time
 

Front Office Hours
The Tacoma Rainiers front offices are open from 9:00 am - 5:00 pm Pacific Time on all weekdays. The front office is closed on weekends and holidays.


Tickets - Resale
Game tickets are the property of the Tacoma Rainiers and may not be sold or distributed within stadium limits without the express prior written consent of the management of the Tacoma Rainiers. Attempted or actual resale of tickets at any price is prohibited at Cheney Stadium. Management of the Tacoma Rainiers reserves the right to confiscate any tickets being sold or distributed.


Umbrellas
Small umbrellas are allowed in Cheney Stadium at the discretion of Tacoma Rainiers management. At any time, management may ask for an umbrella to be put away if it is causing a line of sight issue or hindering another guests' experience at the ballpark.
 

Video Board Announcements
Birthdays, Groups, and Celebrations may be announced on the Rainiers Video Board during games. Please (click here) for more information.


Weapons
Weapons of any kind are strictly prohibited at Cheney Stadium. The only exception is law enforcement personnel in the performance of their official duties. All guests entering the ballpark for a game or event consent to a reasonable search for weapons before entering. Guests failing to comply with foregoing may be denied admittance or removal at the sole and absolute discretion of the Tacoma Rainiers with no refunds or exchanges permitted. Knives not retrieved postgame will be turned in to lost and found and donated. The Rainiers are not responsible for any unclaimed items checked in at the gates.