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Ballpark A-Z Informational Guide

Updated Mask/Facial Covering policies

In consultation with Erie County, the Buffalo Bisons today announced that masks/facial coverings will be required when visiting the indoor settings at Sahlen Field, regardless of vaccination status. This includes all gift shops, club level suites, restrooms and the Consumer’s Pub at the Park when not consuming food or beverages.

The team also announced they are strongly suggesting that fans attending games at Sahlen Field use mask/facial coverings in all concourses and outdoor settings, regardless of their vaccination status. All Bisons associates and game day staff will be masked while working at the ballpark.

The safety of our guests, the players on the field and the ballpark staff is and always will be the Buffalo Bisons top priority.

Everything you need to know for your next visit to Sahlen Field

Please see below for answers to many of your ballpark questions. Should you need additional information, you may email [email protected] or call (716) 843-HERD.

A

Address and Telephone:

Sahlen Field, One James D. Griffin Plaza, Buffalo, NY 14203. The executive office phone number is (716) 846-2000. The team email address is [email protected] and the official website is Bisons.com.

Alcohol Regulations:

All persons purchasing alcoholic beverages must have valid photo ID and be twenty-one (21) years of age in compliance with New York State liquor laws. Acceptable forms of identification include a New York State driver's license, a New York State non-driver's I.D., a military I.D. or a passport. It is unlawful to purchase alcohol for minors.

ATMs:

There are two automated teller machines within Sahlen Field. One is located on the Main Concourse Level at the Guest Relations Center (Section 111) and the other ATM can be found outside Consumer's Pub at the Park on the Mezzanine Level. All Sahlen ATMs are serviced by Evans Bank.

B

Behavior:

As Bisons Baseball is a family-oriented experience, we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. Furthermore, fans may be asked to leave the ballpark without refund if they are wearing clothing or possess signs with obscene or derogatory words or messages. If your enjoyment of visiting Sahlen Field is being interrupted by the behavior of another fan, please call/text (716) 570-4281 or contact ballpark security, an usher or guest relations staff member so the situation can be corrected immediately.

Birthdays/Special Welcomes:

Birthdays and Special Welcome Messages can be submitted HERE. Requests can also be submitted in writing and can be dropped off at the Guest Relations Center (Section 111) or mailed to Bisons Scoreboard Request, One James D. Griffin Plaza, Buffalo, NY 14203. All requests should be received a minimum of 24 hours in advance of the game to be attended to ensure placement on the Bisons scoreboard during the game. Birthday messages usually run (but not guaranteed) in the 6th inning.

BisonsTV HD Board:

The BisonsTV HD Board, an 80' wide by 34' tall high-definition LED scoreboard, provides Herd fans with over 2,500 square feet of entertainment during all Bisons home games. The board was manufactured by Daktronics Inc. and displays promotions, game replays, statistical information, speed of pitch, games, contests and more throughout the season.

Booster Club:

Fans wishing to join the Bisons Booster Club can write: PO Box 1132, Buffalo, NY 14240. A Booster Club booth is located on the main concourse at Section 106. Booster Club applications may also be picked up at Guest Relations, across from Section 111. For more information, visit the Booster Club page.

Breast Feeding Pod (Mamava):

In an effort to make all their guests comfortable at all times, Sahlen Field offers a Mamava Suite, presented by John R. Oishei Children's Hospital. This 4x8 foot lactation suite is a self-contained, mobile pod with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump as well as a door that can be locked for privacy to give new moms the privacy and comfort they deserve while breastfeeding their children. For access, download the free Mamava App on your mobile device.

Buses:

Buses bringing Bisons fans to Sahlen Field should park and unload or pick up passengers along Exchange Street. There is no charge for buses parking on Exchange Street, and easy access into Sahlen Field is available through the Seneca Street Gate on Washington Street.

C

Camera Use:

Fans are permitted to use both still and video cameras to shoot pre-game, game action and between innings as long as they are not obstructing other fans. Tripods and other camera stands are prohibited. The use of drones is also prohibited at all times. Fans should be advised it is illegal to sell or mass produce any photos/videos taken at Sahlen Field without the consent of Bison Baseball, Inc. Failure to adhere to these rules will result in fan ejection and/or confiscation of camera.

Child Ticket Policy:

Children three (3) years old and under are admitted to the ballpark at no charge for Bisons games as long as they do not occupy a seat. Children four (4) years old and over require a ticket for admittance to the ballpark.

Consumers Craft Brew Corner:

The Consumers Craft Brew Corner features several great-tasting craft brews. It is located at the Swan St. entrance to the ballpark. Be sure to check out the Bisons fridaynightbash!® Happy Hour (the hour before first pitch), where 14 oz. craft beers are just $4.00.

Credit Cards:

All concession stands accept the four major credit cards (VISA, MasterCard, American Express and Discover).

E

Elevators:

The ballpark's elevators are located on the first base side of the Main, Mezzanine and Club levels. They are available for handicapped access and entrance to Consumer's Pub at the Park and all ballpark suites.

F

Fans Community Care Program:

A great way to donate your unused tickets. Through this program, you can share your seats with someone less fortunate. Send your unused tickets to Fans Care, Sahlen Field, One James D. Griffin Plaza, Buffalo, NY 14203. We'll donate the tickets to a local charity in your name and confirm your donation by mail. Check out our Community Care Program page for more information on how you can donate or request Bisons tickets.

First Aid:

First aid is provided by Twin City Ambulance. Fans in need of medical assistance should inform a security officer, Bisons staff member or usher immediately. Emergency medical service is available on the Main level behind Section 100. A paramedic unit is on duty at the Emergency Medical Service station. The ballpark is also equipped with an advanced life support apparatus. Ambulance service is provided at the user's expense.

Food Allergies/Gluten Free Options:

The Bisons organization is sensitive to the needs of fans that deal with food allergies. Please note that gluten-free food options at several concession stands. Please be advised: Because Sahlen Field is an open-air facility, there is unfortunately no way to guarantee that any area of the ballpark be protected from such items as peanuts or peanut shells that may cause an allergic reaction in some fans.

Food/Beverage Carry-In Policy

Please CLICK HERE to refer to 'Enhanced Security Measures for the complete food/beverage carry-in policy.

G

Gates:

Sahlen Field gates open one hour before the scheduled start of games. This is an approximation and may be subject to change without notice.

Gift Cards:

The Bisons offer a universal Bisons Gift Card that can be used at the Sahlen Field Box Office, Consumer's Pub at the Park and at all gift shops and concession stands inside Sahlen Field. The Bisons Gift Card can be reloaded for easy use this season and beyond with no service charges. The cards can be purchased and reloaded at the Batter's Box Gift Shop, the Bisons Team Shop or in Bisons.com Online Shop. For every $50 you load onto a Bisons Gift Card, we'll give you an additional $5 on your card.

Gift Shops:

  • Batter's Box Gift Shop is located on the third base side of the Main level, next to the Ticket Office. The Gift Shop hours of operation (subject to change) are Monday-Friday from 11:00 a.m.-3:00 p.m. (March-Sept.) and Monday-Thursday from 11:00 a.m.-3:00 p.m. (Oct.-Feb.). The Gift Shop's phone number is (716) 846-2222. Please leave a message with your name and phone number if you'd like an associate to call you back.
  • Bisons Team Shop is at Section 112 on the first base side of the ballpark during all Bisons home games.
  • Bisons.com Shop -CLICK HERE Most of our selection found in the store is available on our online shop at Bisons.com. It's the perfect solution when you can't make it down to Sahlen Field. For assistance with the online shop please contact us at [email protected] or leave a message at (716) 846-2078.

Guest Relations:

The Guest Relations Center is located just outside the Ticket Office, across from Section 111. A guest relations representative is available when the gates open and until the conclusion of the game.

H

Happy Hour on fridaynightbash!® Games:

Get your weekend started early with the Resurgence Brewing Happy Hour. The Swan St. gate will open at 6:00 p.m. before all fridaynightbash!® games so fans can enjoy food specials as well as great deals on craft beers at the Consumer's Corner. Check out the fridaynightbash!® page for tickets and more information.

Hotels Near-by

Bisons fans looking to stay downtown after a Bisons game are encouraged to stay at the Embassy Suites, the Holiday Inn Express or the Hilton Garden Downtown.

L

Lost and Found:

Fans who have lost or found an item during an event should report to the Guest Relations Center located just outside the Ticket Office, across from Section 111. At the conclusion of each event, the items are stored at Guest Relations where they are kept until claimed. You can contact a representative (716-843-4373) between 9:00 a.m. -5:00 p.m. Monday-Friday.

Lost Children:

Lost children should be escorted to the Guest Relations Center located across from Section 111 on the Main Level. Parents trying to locate a lost child should contact the Guest Relations Center.

Lost Tickets:

If you misplaced your tickets, or forget to bring your tickets to a game, you may obtain a special duplicate ticket by visiting the Bisons' ticket office, located on the Swan St. side of the ballpark. Your tickets will be reprinted by paying the face value of your tickets. The next time you come to a game, bring the tickets you misplaced or forgot and you will be reimbursed the amount you paid to have your tickets reprinted.

M

Maintenance:

If you notice an area of the ballpark (i.e., seats, rest rooms, lights) you feel needs to be repaired, please stop by Guest Relations just outside the Ticket Office, across from Section 111 where your request will be documented and forwarded to our ballpark operations team. You can also email the team at [email protected].

Metro Rail:

Below is the current Metro Rail schedule (subject to change). For extra-inning games surpassing the NFTA deadline, rail service will run 30 minutes after the game.

South Campus to Erie Canal Harbor (INBOUND)

  • Weekdays 5:36 a.m. - 12:30 a.m.
  • Saturdays 7:35 a.m. - 12:30 a.m.
  • Sundays/Holidays 8:30 a.m. - 11:30 p.m.

Erie Canal Harbor to South Campus (OUTBOUND)

  • Weekdays 5:10 a.m. - 12:00 a.m.
  • Saturdays 7:05 a.m. - 12:00 a.m.
  • Sundays/Holidays - 8:00 a.m. - 11:00 p.m.

 

P

Paging:

EMERGENCY SITUATIONS that require a guest to be paged may be brought to the attention of the Guest Relations Center (846-2003) located behind Section 111.

Parking:

There is several independently-owned parking facilities located around Sahlen Field. Pricing and availability for those lots are set by the individual proprietors and are not controlled in any way by the Bisons organization.

  • Physical-Challenged Needs: There are a limited number of disabled parking spaces in the ballpark parking lot on Exchange St. The reserved spaces are sold on a first-come, first-served basis. Disabled fans, or those driving a fan with a handicap, should notify the parking manager of their desire to park in the reserved handicapped area. Upon notification, the parking lot staff will direct the vehicle to the closest parking space. Proper handicapped identification is required. Unauthorized vehicles will be towed at the owners' expense.

Physically Challenged Seating:

There are reserved wheelchair spaces located on the Main and Club levels. Guest Relations has two wheelchairs available for use in transporting fans. Because of the limited seating availability in these specified areas, only one escort is allowed to accompany each wheelchair-bound fan. Additional seating can be purchased nearby.

Postponed Games:

There are basically two types of cancellations of Bisons games due to adverse weather conditions:

  • Game in progress postponed: If this occurs while you are at the ballpark, keep your ticket stub and redeem it at the ticket office for a future game subject to availability and excluding special events. Please be advised, this transaction does not have to take place on the day the game is postponed. By Major League Baseball rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued. In the event a doubleheader is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.
  • Game postponed before gates open: If this occurs, keep your whole ticket and exchange it at the ticket office for a future 2021 game of your choice, subject to availability and excluding special events.

Pub at the Park Restaurant:

Located on the first base side of the ballpark on the Mezzanine level, the Pub at the Park is a great place for a pre-game meal. To reserve a table, call (716) 846-2100. For all games, the Pub at the Park is open two hours before first pitch to the end of the game and serves food through the 6th inning. The Pub at the Park also serves as Buffalo's premier catering and conference center all year long. For more information, visit PubatthePark.com.

R

Radio Broadcasts:

ESPN Buffalo 1520 AM is the flagship station for Bisons Baseball broadcasts. All games can be heard for free on Bisons.com or via the 'First Pitch' apps on your mobile devices.

Rain Delays:

The umpire-in-chief shall be the sole judge as to when play shall be suspended during a game because of unsuitable weather conditions, as well as when a game will be resumed or terminated after such suspension begins. An umpire must wait a minimum of 45 minutes after a suspension begins before making a determination on postponement or termination. A rain delay may continue as long as the umpire believes there is any chance to resume play.

Restrooms:

All restrooms are equipped to serve physically challenged patrons.

  • Diaper Dugout areas located in the women's restrooms at Sections 102, 114, 115 and 215; men's locations include Sections 110 and 216. Consumer's Pub at the Park also has a changing station in both bathrooms.
  • Family Restrooms are located at Section 115 (3B side) and Section 116 (1B side) on the main concourse. Each family restroom is equipped with a changing table and is able to serve physically challenged patrons.

Re-entry:

There will be no re-entry into the ballpark, except in case of emergencies. In the event of an emergency, please exit the ballpark through the Pub at the Park entrance near Section 114. There, you will receive a hand stamp. Please show your hand stamp and original ticket to be allowed admittance back into the park. Re-entry must also take place at the Pub at the Park entrance.

S

Security:

Security is provided by Buffalo Protection & Investigation, Inc. Should an issue arise during your time at the ballpark, approach the nearest security officer or visit the Guest Relations Center on the third base side.

Service/Guide/Hearing Dogs:

Bison Baseball provides equal access and reasonable accommodation to individuals with disabilities. As such, recognized service/guide/hearing dogs are allowed into Sahlen Field to accompany their owners for Buffalo Bisons home games. Service dogs are subject to the same 'carry-in' policy as other fans - being allowed one 20oz factory-sealed bottle of water and one single-serving clear plastic sandwich bag for food- and we ask that they do not block stairs/aisles while the game is in progress. While no documentation is required, all service dogs must have the proper licensing, registration and vaccinations requirements, and owners are solely responsible for the care and supervision of their services dogs. A service dog may be excluded from Sahlen Field if its behavior poses a direct threat to the health or safety of other patrons/staff. Although Sahlen Field may exclude any service dog that is out of control, the owner will have the option of continuing to enjoy the game without having the service dog on premises. Please note, as per the Federal ADA and NY Civil Rights law, 'therapy' or 'emotional support animals' are not included in the definition of 'services dogs' and it is considered a felony to pass a pet off as a service animal.

Smoking Law/Vapor Cigarettes/Tobacco:

Sahlen Field is a 100% Smoke Free Facility. Smoking is not permitted in any of the seating areas, the concourses or the club level balcony, before, during or after the game. This includes the use of Vapor Cigarettes or 'E Cigarettes' and the use of chewing tobacco. There is no re-entry for fans that leave the ballpark to smoke cigarettes or use any other tobacco-related product.

Soliciting:

Soliciting of any products, services and/or monetary donations in the ballpark or on the surrounding plaza is strictly prohibited. Violators will be escorted from the property.

T

Telephones:

For emergency only, courtesy phones are at the Guest Relations Center, Pub at the Park restaurant, and First Aid.

Ticket Office:

Located on the third base side of Sahlen Field (Swan St.), the Ticket Office is open Monday through Friday from 9 a.m.- 5 p.m., and on Saturday from 10 a.m.- 2 p.m. on non-home game days. On game days the office is open from 9 a.m. to the end of the game Monday through Friday; 10 a.m. to the end of the game, Saturday and Sunday day games; and noon to the end of the game, Saturday and Sunday night games. For your convenience during the game, please visit the concourse ticket window located near Sections 111-113 on the third base side of the ballpark.

Ticket Resale Policy:

Under penalty of New York State law, tickets may not be resold by an unlicensed vendor for any dollar value within 1,500 feet of the ballpark. This also applies to the resale of tickets below face value prices.

U

Ushers:

Bisons ushers are situated throughout the seating areas to assist you with your seating needs and to make your visit to the ballpark more enjoyable. If there is anything interrupting your enjoyment, please ask your usher for assistance.

W

Water Fountains:

Water fountains are located at sections 101, 108, 109, 110, 115, 116, 117, 213, 214.

Wedding Photos:

Couples may request access to the ballpark for the taking of wedding photos by emailing [email protected]. Requests will be subject to ballpark events as well as general ballpark/field maintenance schedules and must be made at least two weeks prior to the date requested. We would request a $50 donation to the Buffalo Bisons Charitable Foundation for use of the field for no more than 45 minutes. A complimentary pair of Bisons flex tickets for the upcoming/current season will be given as our gift to the Bride and Groom. Photo sessions may be canceled by either party due to weather, in which case any donations will be refunded (complimentary tickets can be kept).

Will Call:

The Will Call window is located on the Swan Street side of the ballpark and is open one hour before the start of each game until the end of the fifth inning. Prior to that, tickets left at will call can be picked up at general Box Office windows.

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Youth Baseball:

For information regarding Buffalo Bisons Baseball camps, clinics or the ballpark's batting cages, please call the Bisons Youth Baseball Department at (716) 846-2251.