Ballpark A-to-Z Guide

October 21, 2013

ABOUT THE TEAM

MountainStar Sports Group, LLC, made up of Woody Hunt, Paul Foster, Josh Hunt and Alejandra de la Vega Foster, was incorporated in 2012.

MountainStar worked for more than two years to bring professional-affiliated sports to the El Paso community.

Minor League Baseball and the Pacific Coast League approved MountainStar's acquisition of Tucson Padres in October 2012.

El Paso citizens approved $500 million in "Quality of Life" bonds, including the building of a state-of-the-art baseball stadium nestled in the heart of downtown to be completed for the 2014 season.

The a state-of-the-art ballpark is being designed by Populous, which also designed Major League stadiums like PETCO Park, home of the San Diego Padres and Yankee Stadium.

MountainStar Sports, alongside city leaders, are hoping to revitalize downtown and promote growth by bringing new development and create a central hub of national and international commerce.

ABOUT THE BALLPARK

$74 million State-of-the-Art Facility
Located in the center of downtown
23 Luxury Suites, including Party Suites
Two event buildings
Exclusive Club Seating
State of the art LED & HD Video Board
Fixed seats and lawn seating
Kids' Zone
Ovations Catering

El Paso is one of only 30 Triple-A cities in the nation, and only the second in Texas to have a Triple-A team. Round Rock, near Austin, is home to the Express. El Paso has hired Populous, a world renowned sports architectural firm, to design the downtown ballpark.

As El Paso works to revitalize its downtown into a vibrant locale where people will want to live, work, shop and play, the overall vision is to introduce a ballpark that serves as a downtown landmark. It will naturally promote opportunity for future growth of surrounding mixed-use tenants, while creating a sense of place for downtown El Paso.

AFFILIATION

The El Paso Chihuahuas are the Triple-A affiliate of the San Diego Padres.

ADDRESS & PHONE

1 Ballpark Plaza

El Paso, Texas 79901

(915) 242-2000

ALCOHOL

Texas law prohibits fans from brining alcohol into or out of the stadium. El Paso Chihuahuas guests are encouraged to drink responsibly. By law, guests must be 21 years of age or older to purchase or consume alcohol. Proper identification is required to purchase any alcoholic beverage. No guest will be served more than two alcoholic beverages at any given time. Beer sales are discontinued after the conclusion of the seventh inning. Stadium management reserves the right to reduce the purchase limit and discontinue sales at any time. Guests are not permitted to enter the stadium if they appear intoxicated. Drunk and disorderly behavior or violation of any alcohol policy will result in ejection from the stadium without refund.

ANIMALS

No animals are allowed on Southwest University Park property with the exception of vaccinated, trained assist animals for our disabled guests.

AUTOGRAPHS

Fans may seek autographs from the time the gates open until approximately 20 minutes prior to first pitch, per Pacific Coast League rules. Players are not permitted to sign autographs during the game. Fans may not climb or lean on top of dugouts or walls near the dugouts. Fans seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location.

ATM

ATMs are located for the guests' convenience at these locations:

Concourse/Durango Retail Store
Concourse/3rd baseline/in front of Men's Restroom
Concourse Level/Behind home plate/In between the Men's and Women's Restrooms
Club Level/3rd baseline/In front of Women's Restrooms
Club Level/Suite Area/Next to Guest Elevators
Club Level/Big Dog House

BABY CHANGING STATIONS

Coming soon!

BAG SEARCH

All guest bags are subject to search upon entry. Diaper bags, backpacks, small bags and purses WILL BE permitted into the ballpark but are subject to inspection. Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Strollers are permitted in the ballpark. Fold-up strollers should be stored under your seat. Strollers may not obstruct stairs or walkways inside the ballpark.

Prohibited items will not be permitted inside the ballpark. Any prohibited item(s) must be removed or consumed before entry will be permitted. Prohibited items include any food or beverage not purchased in the ballpark, with the exception of items necessary for health reasons. If a guest has special dietary needs, they must receive proper approval before bringing in items. All bags are subject to inspection prior to admittance, and approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date. The sticker must be obtained prior to entry to the ballpark. A designated bag attendant at each gate will have these stickers.

Prohibited items include: coolers, baskets, lawn chairs, sticks, offensive, political or other non-event related banners or signs, inappropriate clothing, laser pointers, pressurized air horns, cans, glass bottles, projectiles that can cause injury or disruption of the game or event, beach balls or other inflatable objects, fireworks, firearms or other weapons, squirt guns, frisbees, bicycles, in-line skates, scooters, skateboards, knives, guns, drugs, and outside alcohol.

BANNERS & SIGNS

Banners and signs are permitted provided they are baseball-related, in good taste and not of a political or commercial nature. Banners and signs may not exceed three feet in height, obstruct the view of other guests or ballpark signage or be temporarily or permanently affixed to the building structure. Banners may be carried through the stands between innings only. The El Paso Chihuahuas reserve the right to remove any banner or sign.

BARK BUCKS
Bark Bucks are an internal currency for guests to use at Southwest University Park. Bark Bucks have NO cash value and cannot be redeemed for legal tender or change. The 3 different types of Bark Bucks are as follows:

The Red Bills are for season seat holders only, and are pre-arranged. They are valid for concessions ONLY in Southwest University Park and expire at the end of the final home game on September 1, 2014. Cannot be combined with other promotional offers.
The Blue Bills are comps distributed directly from the Team President and/or General Manager. These are the only two people authorized to give these bills out. They are valid for concessions ONLY in Southwest University Park and expire at the end of the final home game on September 1, 2014. Cannot be combined with other promotional offers.
The Green Bills are a group ticketing benefit that is distributed by the group sales reps to individuals holding group tickets for a specific game. They are valid only on the date stamped on the front and cannot be combined with other promotional offers. They cannot be redeemed in a quantity exceeding $100. They are valid for concessions, merchandise, and single game tickets at the box office in Southwest University Park for the date stamped on the front ONLY.

BASEBALLS

Guests may keep any balls hit or thrown into the stands. Batted and thrown balls can be dangerous, so stay alert at all times. Guests should not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution. Should an employee retrieve a foul ball or a home run ball hit into the stands, the ball is to be given to the nearest guest. Under no circumstances should an employee keep a baseball hit into the stands.

BATTING PRACTICE
Southwest University Park is closed to the general public during batting practice.

BEVERAGES, BOTTLES & CONTAINERS

No bottles, cans, food, beverages or containers may be brought into the ballpark, with the exception of items necessary for health reasons. Food and beverage are available for purchase through our concession stands throughout the game.

BIRTHDAY & ANNIVERSARY MESSAGES

Fans can reserve special messages, such as anniversary & birthday wishes and marriage proposals, on the stadium video board by submitting an application and $100 message fee to the El Paso Chihuahuas one week prior to the day of the game. For more information, please call (915) 242-BASE.

Please note that your message will not be announced over the PA system. It will be displayed on the video board at a time to be determined.

Proceeds from messages go directly to the El Paso Chihuahuas community initiatives.

BROADCASTS

All El Paso Chihuahuas regular and post-season playoff games will be broadcast on Team 600 ESPN El Paso. The Chihuahuas' play-by-play broadcaster Tim Hagerty is in his 11th season in Minor League Baseball and will call the games on the flagship station. All game broadcasts will be streamed on epchihuahuas.com, krod.com and a mobile app.

BULLPENS

Coming soon!

BUS & MOTOR HOME PARKING

Bus and motor home parking will be announced at a later date.

CAMERA & VIDEO EQUIPMENT

Still cameras are welcome in the ballpark. Videotaping, reproduction and distribution is strictly prohibited without the express written consent from MiLB, the Pacific Coast League and the El Paso Chihuahuas. Tripods and monopods for photographic equipment used by patrons are not permitted in the ballpark.

CHICO'S PLAYGROUND

Chico's Playground is located on the centerfield concourse. Chico's Playground opens at game time and remains open until the 7th inning. Chico's Playground is available on most game dates but may be closed on select dates due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only. See area signage for rules and regulations.

CHILDREN'S ENTRY INTO THE BALLPARK

Children ages two (2) and under do not require a ticket for entry into the ballpark. However, they must sit on the lap of the accompanying parent/guardian. Children three years of age and older require a ticket for admittance into the ballpark.

CLUBHOUSE ACCESS

Entry to either clubhouse is reserved exclusively to those with the appropriate credentials. This rule applies to any children, friends of players, wives, agents or representatives of players.

CODES OF CONDUCT

The El Paso Chihuahuas are committed to creating a safe, comfortable and enjoyable experience for our guests at the ballpark. Our staff will proactively intervene to support an environment where guests can enjoy the experience free of unacceptable behavior, including the following:

Foul/abusive language or obscene gestures
Intoxication or other signs of impairment related to alcohol consumption
Displays of affection not appropriate in a public, family setting
Obscene or indecent clothing
Any disruption of the game or event, including throwing objects or trespassing on the playing field or in restricted areas
Sitting in a location other than the guest's ticketed seat
Fighting, taunting or making threatening remarks or gestures

Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. The El Paso Chihuahuas and ballpark management reserve the right to determine what is unruly or unacceptable behavior.

If anyone is interfering with your enjoyment of our facility, please call security for assistance.

COMMUNITY RELATIONS

The El Paso Chihuahuas expect to foster a reputation as a proactive, accessible and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving and also are an active non-profit entity with our various programs. For more information on our Community Relations department, contact our office at (915) 242-2000.

CONCESSIONS

Ovations Food Services is the exclusive concessionaire in the ballpark. They will operate all concession stands and the hospitality areas beyond the right field wall. Guests may inquire or make comments regarding food service by contacting Ovations directly at (915) 242-2000.

El Paso Chihuahuas Baseball employees should make themselves generally aware of the menu offerings and their points of sale so that they will be able to answer guest inquiries.

CREDENTIALS

Requests for working press credentials at El Paso Chihuahuas games should be made to Angela Olivas at (915) 242-2000 or by visiting www.epchihuahuas.com. All requests should be received prior to the start of the season or at least one week prior to the requested game. A number of these credentials are honored for the entire baseball season while others are issued on a daily basis. Each credential issued indicates the areas within the ballpark where they will be honored. Each credential is non-transferable. Any abuse of the privilege of issued credentials will result in revoked future requests.

CREDIT CARDS

VISA, MasterCard, American Express and Discover are accepted for all ticket, merchandise and concession purchases.

DESIGNATED DRIVER

The management of El Paso Chihuahuas Baseball asks if guests are drinking at the ballpark, that they not drive. Guests should bring a designated driver or find other means of transportation to get themselves home. If a taxi is needed for an inebriated guest, please contact the Guest Services Center so arrangements can be made.

DIRECTIONS

Coming soon!

DISABLED GUEST SERVICES

The Chihuahuas ballpark meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

Disabled Parking

Parking for Disabled Guests are available at the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.

Disabled Seating

Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
Section 103: 6 wheelchair spaces
Section 104: 4 wheelchair spaces
Section 105: 3 wheelchair spaces
Section 111: 5 wheelchair spaces
Section 114: 7 wheelchair spaces
Section 122: 5 wheelchair spaces
Section 204: 6 wheelchair spaces
Section 211: 3 wheelchair spaces
Section 212: 2 wheelchair spaces
Dugout Club: 1 wheelchair space

Seat selection is available online at www.epchihuahuas.com, at our Ticket Offices or by contacting a Chihuahuas Ticket Sales Representative or Ticket Office Personnel with questions at 915-533-BASE.

Drop-Off

Drop off location for guests with Disabilities:

Durango St. & West Franklin Ave.

General Public drop off locations:

Main St. & Santa Fe St.
San Antonio Ave. between Durango St. & Santa Fe St.

Elevator

Guests with disabilities who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to use the elevator.

Wheelchairs
Guests who need assistance navigating Southwest University Park will have access to the El Paso Chihuahuas Baseball's Wheelchair Assistance Program. There will be wheelchairs available each game/event. Direct guests needing assistance to the Guest Services Center.

DRINKING FOUNTAINS

Drinking fountains are located at the following locations:

Concourse/Left Field/ in front of Women's Restroom
Concourse/3rd baseline/In front of Women's Restroom
Concourse/Behind home plate/in front of Women's Restroom
Club/3rd Baseline/Women's Restroom
Club/Behind home plate, Suite Area/Men's Restroom

DONATION REQUESTS

The Chihuahuas are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Chihuahuas to consider donating to your next fundraiser, submit your request in writing on organizational letterhead and include the date, time and description of your event. Please also provide proper contact information. Send inquiries to: El Paso Chihuahuas, ATTN: Community Relations, 123 W. Mills, Suite 300, El Paso, TX 79901, or send an email to [email protected]

To request a donation for a community event, please contact the Community Relations department at (915) 242-2000.

ELEVATOR ACCESS

Certain ballpark elevators are available to guests with proper credentials or tickets and to employees with appropriate access to alternate levels of the ballpark. These elevators will transport guests to the field, concourse, club, and press levels. The elevators may be accessed on the concourse level, behind home plate, next to the Durango Gates. The Big Dog House Elevators are also available for guest use.

EMERGENCY CARE

(See: FIRST AID)

EMPLOYMENT OPPORTUNITIES

A list of full-time opportunities can be found at www.pclbaseball.teamworkonline.com. The Chihuahuas are not currently hiring part-time, event-related staff.

EXIT/RE-ENTRY

No exit & re-entry privileges. Once a guest exits the ballpark, that ticket will not be valid for re-entry.

FAN CONDUCT

(See: CODES OF CONDUCT)

FAN MAIL

Cards and letters to players and personnel can be sent to:

El Paso Chihuahuas, Attn: Player's Name, 1 Ballpark Plaza, El Paso, TX 79901

Please be advised that items sent through the mail to be signed are done so at own risk. Though reasonable precautions will be taken, the El Paso Chihuahuas players, management and staff are not responsible if an item is not returned.

FIELD DIMENSIONS

Seating Capacity: 7,500 fixed seats (approximate room for 9,500 - 10,000)
Home Dugout: Third Base Side

Dimensions:

Left Field: 324'
Center Field: 402'
Right Field: 321'

Fence Height:

Left Field: 22'6"
Center Field: 8'
Right Field: 15'2"

FIELD SURFACE

Coming soon!

FIELD TRESPASSING

Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any guest attempting to enter the field of play without authorization will be removed from the ballpark and subject to criminal prosecution and/or fines.

FIRST AID

Emergency medical technicians are available at all El Paso Chihuahuas games located on the concourse level, third base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or your supervisor. Do not try to move an injured guest or administer any treatment. First aid personnel must always complete an incident report following any situation in which a guest or employee becomes injured.

FOOD AND BEVERAGE

The Chihuahuas prohibit bringing any outside food, beverages, cans, bottles, thermoses, ice chests or hand containers into the ballpark, regardless of size. A wide variety of concessions items are available throughout the ballpark. If you have special dietary needs, please stop by the Chihuahuas office and our staff will gladly assist you. All bags are subject to inspection prior to admittance, and approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date. The sticker must be obtained prior to entry to the ballpark, or with proper documentation at bag check.

FORMS OF PAYMENT

Cash, Visa, MasterCard, Discover and American Express are accepted at the Chihuahuas box office, merchandise store and concession stands.

FOUL BALLS AND HOME RUN BALLS

Guests may keep any balls hit or thrown into the stands.

Batted and thrown balls can be dangerous, so stay alert at all times. When attempting to catch a foul or home run ball please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

FUNDRAISING PROGRAM

Coming soon!

GATES OPEN

On most game days, gates open to the general public one hour prior to the start of the Chihuahuas game. The Chihuahuas reserve the right to adjust gate times in conjunction with special promotions, MLB injury rehabilitations or rescheduled games. Gate times will be announced for all other events.

GIFT CERTIFICATES

Coming soon!

GROUP TICKETS INFORMATION

Anyone wishing to reserve tickets for groups should be directed to the El Paso Chihuahuas Baseball Group Sales Department at (915) 533-BASE.

GUEST SERVICES

This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guests and all staff members can refer to this booth for assistance with general questions, security or medical situations, guest concerns, etc. If a guest would like to follow up questions they can email Guest Services Management at [email protected] or by calling 915-242-2000 ext 3090.

HANDICAP ACCESS

All stadium facilities will comply with the American Disabilities Act. Handicap accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.

HOSPITALITY OPTIONS

Coming Soon!

ICE CHESTS AND COOLERS

(See: FOOD AND BEVERAGE)

LOST & FOUND

Anyone wishing to turn in a found item or inquire about a lost item may do so at the Guest Services Center on the main concourse. To inquire via phone, please call (915) 242-2000 ext 3090. Please note that most lost items are located within 48 hours of the game attended.

LOST CHILDREN

During a Chihuahuas home game, all lost children will be taken to the Guest Services Center, located on the main concourse.

MASCOT

Coming soon!

MERCHANDISE

(See: TEAM STORE)

NATIONAL ANTHEM

Guests interested in performing the National Anthem at a Chihuahuas game should upload an audition video to YouTube and submit the link to [email protected]. The anthem must be memorized, sung a cappella and last under 90 seconds.

NEWSLETTER

Guests interested in receiving more information about the El Paso Chihuahuas, may sign up for our newsletter by sending their email address to [email protected]. They can also visit our website (epchihuahuas.com), "Like" us on Facebook, follow us on Twitter and Instagram.

OFFICES

The Chihuahuas administrative office will be located at Southwest University Park (1 Ballpark Plaza, El Paso, TX 79901). Office hours are Monday through Friday, 8:30 am-5:30 pm. Office phone number is (915) 242-2000.

PAGING

Requests for paging are only honored when a situation has been confirmed to be of an extreme medical emergency. We will deliver a message to the guest at their seat location, if known. If necessary, a public address system announcement requesting the guest to report to the Guest Services Center will be made.

PARKING (GUESTS)

Reserved guest parking is located at Franklin/Durango Parking Lot (VIP only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). These lots are for staff and season seat holders. Season seat holder questions on pricing should be referred to their Account Executive.
Parking for Disabled guests are available at the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Pricing is determined by Parking Lot Management.
Drop off areas are located at:

Durango St. & Franklin Ave. (guests with Disabilities only)
Main St. & Santa Fe St. (all guests)
San Antonio Ave. between Durango St. & Santa Fe St. (all guests)

PEDDLERS/VENDING ACTIVITY

If you see anyone selling products or food that is not authorized to sell products or food on ballpark property, please inform your supervisor immediately. Unauthorized vending is not allowed. This policy stands for tickets as well. Regulations prohibit the peddling or soliciting of tickets on facility grounds. This includes both ticket scalping at above face value and the resale of tickets at face value or less.

PRESS AREAS

The Press Box for game day use is located on the Press Level behind home plate and accessible via the elevator or stairs. Proper credentials are required.

PLAYER APPEARANCES

Coming soon!

PROHIBITED ITEMS

Diaper bags, backpacks, small bags and purses WILL BE permitted into the ballpark but are subject to inspection. Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Smoking is strictly prohibited in the ballpark. Smoking is permitted just outside the stadium and ash trays are available at these designated smoking areas. Coolers, lawn chairs, sticks, offensive, political or other non-event related banners or signs, laser pens, pressurized air horns, cans, glass bottles, projectiles that can cause injury or disruption of the game or event, beach balls or other inflatable objects, fireworks, firearms or other weapons, frisbees, knives or squirt guns are prohibited from entering the stadium.

PROMOTIONS

Distribution of promotional items are for fans in attendance only and are limited to one item per person. Giveaway items are distributed in accordance with the promotion's specified restrictions (i.e. First 1,000 fans ages 12 & under). The Chihuahuas recommend arriving early on promotional giveaway dates. A ticket is not a guarantee of a promotional item. All promotion dates, items and distribution are subject to change and/or cancellation.

PUBLICATIONS

While supplies last, the Chihuahuas offer complimentary magazines and rosters to fans at the stadium entrances.

RAIN CHECKS

In the event a game is not played, tickets can be exchanged for equal or lesser value tickets to any subsequent regular, same season game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at the Chihuahuas Ticket Office. A game is considered legal after five innings are played, except when the Chihuahuas are leading after 4 ½ innings. Suspended game tickets cannot be exchanged unless specified by Chihuahuas management. If a ticket is complimentary ($0.00 value), it is neither refundable nor exchangeable. If a rain check ticket is issued, it must be utilized in the first game of the following doubleheader. It is void if redeemed any game after.

REFUNDS OR EXCHANGES (RETAIL)

El Paso Chihuahuas Retail stores honor returns for 30 days with receipt. If a guest doesn't have a receipt, they can exchange the item.

REFUNDS OR EXCHANGES (TICKETS)

There are no refunds on any ticket purchases or exchanges for single game tickets. Single game tickets cannot be replaced if lost or destroyed. Please keep your ticket away from extreme light and/or heat. If your tickets are stolen, you must file a report with your local police department. When the Chihuahuas ticket office receives the report, a duplicate ticket can be issued. Any questions or guest issues regarding refunds/exchanges, contact a ticket office supervisor.

RESTROOMS

There are 9 sets of public restrooms, and 2 public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for disabled guests. Know the location of the nearest restroom to your work area.
The locations are as follows:

Field Level - behind home plate
Field Level - Family Restroom, third baseline
Concourse Level - Center field, next to the Santa Fe Pavilion
Concourse Level - down the third baseline, behind the Bullpen Patio
Concourse Level -third baseline
Concourse Level -first baseline
Club Level - third baseline
Club Level - Family Restroom, third baseline
Club Level - Suite Restrooms behind home plate
Club Level - Big Dog House
Press Level - Behind home plate

RETAIL STORES

The main El Paso Chihuahuas Baseball Retail Store will be located off Durango St next to the Ticket Office with a second Retail Store located off N Santa Fe St. next to the Ticket Office. Both locations will be open during El Paso Chihuahuas Baseball home games.

Retail Store Hours:

Non-game Days:

Monday - Friday: 10:00 am to 6:00 pm (Durango Store only)
Saturday: 10:00 am to 4:00 pm (Durango Store only)

Game Days:

Durango o Monday - Friday: 10:00 am to 6:00 pm; Will also be open during game time until 15 minutes after the conclusion of game. o Saturday: 10:00 am to 4:00 pm; Will also be open during game time until 15 minutes after the conclusion of game.
Santa Fe

Will be open during game time until 15 minutes after the conclusion of game.

Kiosk

Weather permitting, will be open during games and will close after the 7th inning as needed depending on traffic.

Note: The Durango Retail store is the main location, and therefore the only location open when gates are closed.

SAFETY WARNING

During all batting practices, fielding practices, warm-ups and the course of the game experience, hard hit baseballs and bats and fragments may be thrown or hit into the stands. For everyone's safety, please stay alert and be aware of your surroundings. Any guest who is concerned with his or her seat location should contact any guest services representative for an alternate seat location, if available.

SCHEDULES

Coming soon!

SECURITY

The Chihuahuas want to ensure guests have an enjoyable experience at the game. Security guards and law enforcement representatives will be positioned throughout the ballpark. Should you require assistance, please contact the nearest security guard, uniformed police officer, or member of management.

SMOKING REGULATIONS

Smoking and Tobacco are strictly prohibited in the ballpark.

SPONSORSHIP

Fans interested in sponsorship endeavors may inquire by calling 915-242-2000, or by emailing [email protected]

STROLLERS

Strollers are permitted in the ballpark. Fold-up strollers should be stored under your seat. Strollers may not obstruct stairs or walkways inside the stadium.

SUN METRO SHUTTLES

Sun Metro will offer PARK+RIDE from five locations with direct bus service to games on Monday, April 28^th and on Friday, Saturday, and Sunday home games only throughout the 2014 season. See complete locations, routes, times, and costs at www.sunmetro.net/ballpark.

SUITES

Coming soon!

TEAM STORE LOCATIONS

The main team store is currently located at 303 N. Oregon, Suite 120, El Paso, TX 79901.

TICKETS

Ticket office hours are as follows:

Off-season hours are Monday through Friday, 9:00 am - 5:00 pm. (Durango Office only)
In-season, non-game day hours are:

Monday through Friday, 9:00 am - 6:00 pm. (Durango Office only)
Saturdays, 10:00 am - 4:00 pm. (Durango Office only)

Game day hours are 9:00 am-the conclusion of the game. (Both office locations)

Buying tickets:

In person: Tickets can be purchased in advance at the El Paso Chihuahuas Ticket Offices. They are located Durango & Santa Fe (see hours of operation above).
By phone: Tickets can be purchased by calling (915) 533-BASE (2273)
By internet: Tickets can be purchased online at www.epchihuahuas.com (limit 8 per purchase per event.)

Complimentary Tickets are not subject to the normal exchange policy for postponed games. Guests with questions should contact the Ticket Office for further assistance.

Season tickets are currently available for purchase by calling (915) 533-BASE, and asking for a Season Ticket Account Executive. You may also send inquiries to [email protected]

Video Board Announcements

Video board announcement: shown on the video board around the 4th inning. A form will be on the website, under both Community and Southwest University Park, where people can submit their requests. Each submission will be followed up with a phone call to verify and collect payment if necessary. Requests must be submitted at least 24 hours before a game, requests received on game day may not be honored. A request is not a guarantee of an announcement.
Information required:

Name
Email
Phone
Exact, verbatim message, complete with spellings of names

WEAPONS

Weapons of any kind are not permitted in Southwest University Park. This includes concealed weapon license holders, with the exception of on-duty law enforcement officers. If you have reason to believe that a guest has a weapon, notify your supervisor, a law enforcement officer or a member of security as quickly as possible. Be careful so as to not alarm any of the other guests. DO NOT approach the guest and/or try to obtain the weapon yourself.

WIFI

Guests at Southwest University Park will be able to enjoy free Wi-Fi during games and events. Guests will be directed to a Splash Page (agreement page) before they are able to use the network.

WILL CALL

Guests may pick up Will Call tickets at the Durango Street ticket office prior to 4:30 p.m. on game days and at any ticket location at the ballpark after 4:30 p.m. Photo ID is required to pick up tickets at Will Call. Tickets will only be released to the individual who purchased the tickets. Will Call orders may be picked up during ticket office operating hours anytime after the order has been processed.