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What to Know Before You Go to Segra Park

2021 Stadium Policies and Procedures

The following policies have been put in place to create a safe environment while still maintaining a fun and welcoming atmosphere for all fans. Segra Park will operate at approximately 70% capacity when the Fireflies return home on June 15.

These policies have been updated as of June 1, 2021 and will continue to be updated throughout the year. The Fireflies will continue to work closely with the City of Columbia, the Governor’s Office, the CDC and Major League Baseball throughout the season to ensure the safety of all.

You can contact the Fireflies Front Office with questions about the 2021 season and any of the below policies by emailing [email protected].

2021 Ticketing Policies

To start the 2021 season, there will be sections with socially distant seating pods and sections with regular capacity in the seating bowl. The left field Bojangles’ Berm will be sectioned off for socially distanced seating. The right field Bojangles’ Berm will be at full capacity. Fans will have the option to select the seating with which they are most comfortable. In socially distanced seating sections, tickets will be available in pods of two, three, four, five or six.

Group areas will remain at nearly full capacity based on distance requirements already met. Areas including the Palmetto Picnic Pavilion feature socially distanced tables with seating for up to a maximum of six guests at each table. This will allow fans to space out in smaller groups comfortably and safely.

Along with these changes, there will be small changes in individual game ticket prices in a handful of seating areas. Individual game ticket prices for the 2021 season will be as follows:

· Bojangles’ Berm: $5

· Home Run Porch: $10

· Reserved Seats: $10

· Palmetto Citizens FCU All-Star Dugout Seats (sections 102-103 & 109-110): $11

· Palmetto Citizens FCU All-Star Home Plate Seats (sections 104-108): $12

· On-Deck Seats: $14 (very limited quantities available)

· Scout Seats: $16 (very limited quantities available)

· Bullpen Boxes: $56 per table (four tickets included)

· 4-Topps: $60 per table (four tickets included)

Individual game tickets for the 2021 season will be released month-by-month to ensure that all safety protocols and precautions remain up to date. Tickets for games in May, including all Opening Week games, will go on sale April 27 at 10am. Tickets for the remaining months will go on sale approximately two weeks prior to the first game of each ensuing month.

Fireflies Season Ticket Members will be contacted by their Fireflies Account Representative prior to individual tickets going on sale to ensure they are in their desired section, whether that be a socially distanced section or a regular capacity section.

To minimize person-to-person contact, all individual game and group tickets will be digital in 2021. Season Ticket Members will be issued scannable membership cards. All individual and group tickets will be emailed to purchasers and can be printed at home or scanned digitally on one’s cell phone. For any questions regarding tickets, please contact the Fireflies Box Office at 803-726-4487.

Mask Policy

In light of the current guidance from the CDC which was announced on May 13, 2021, the face coverings / mask requirements for Segra Park have been updated. While fans are encouraged to wear face coverings in Segra Park and follow all CDC guidance and protocols, masks will no longer be required. Major League Baseball has lifted their mask requirement, and the City of Columbia has now changed their mask guidance from an ordinance to an advisory.

From June 15th, the Fireflies are modifying our employee mask policy as follows. All food and beverage staff will wear masks at all times. Any staff member that is indoors, including team offices, suite level and Mason Jar Team Store will wear masks at all times. Any non-food and beverage staff that has been fully vaccinated and is working outdoors is not required to wear a mask, but will carry one with them at all times in case they need to wear one based on the comfort level of the fan having an interaction with them.

Cashless Facility

Beginning in 2021 and moving forward, Segra Park will become a cashless facility. Eliminating the exchange of cash limits person to person contact and keeps all Fireflies fans and staff members safe. All major credit cards will be accepted at every point of sale at Segra Park, including at the Box Office, at the Mason Jar Team Store, in the parking lots and at all concession stands.

Fans who bring cash will, at any point during the game, be able to convert that into Fireflies Gift Cards at Guest Services, which is located on the concourse behind home plate. Gift Cards will be available in increments of $5 and will not have an expiration date.

Concessions Policies

All Fireflies employees will be required to wear a mask at all times and any employees handling food will wear plastic gloves. To minimize the number of persons who come into close proximity to food, buffets in large group areas will be served by Fireflies employees wearing gloves and masks.

To enhance convenience and reduce the amount of people and time spent in concession lines, fans will now be able to order and purchase concessions from their seats on any mobile device. In premium seating sections including Club Seats, Bullpen Boxes and Scout Seats, the service will allow fans to order food and have it brought directly to them by Fireflies staff. In all other seating sections, fans will be able to order from their seat and will get a notification on their phone when their food is ready to be picked-up at a designated concession stand.

Concessions can be ordered from your seats online here.

Mason Jar Team Store

The Mason Jar Team Store will be open for in person shopping during games but will operate at a capacity limit of 20 people at one time. Masks are required to be worn at all times when shopping in the team store. As with the rest of Segra Park, the Mason Jar will be cashless.

Gameday Parking

Parking for the 2021 season in all Fireflies-controlled general parking lots will cost $5 per car and will also be cashless. The 2021 Parking Map can be viewed online here.

SCU Kids Zone

The SCU Kids Zone will operate at a reduced capacity during the 2021 season, with a maximum of 60 people at one time. The Kids Zone will be cashless and will operate under the new procedures below:

  • Soccer Kicks, Tee Ball Challenge and Speed Pitch will operate as per usual. All touch items, including soccer balls, tee ball bats and baseballs will be sanitized before each use.
  • Obstacle Course will be limited to one participant at a time.
  • Mason’s Belly Bounce Jump House will operate with a maximum of five participants at one time. The Belly Bounce will be closed for sanitization spraying twice per hour. Participants will be required to use masks and apply hand sanitizer before and after use.
  • Use of masks in the Kids Zone will be required of participants and parents.
  • No unattended children shall be permitted into the Kids Zone without a parent at any time.

Other Safety Policies

In addition to capacity limits, PPE requirements and operating as a cashless ballpark, many other policies and procedures have been put in place to create a safe environment at Segra Park. Hand sanitizing stations have been placed at dozens of locations throughout the ballpark. Enhanced cleaning protocols will be in place and high-touch locations will be sanitized frequently.

Segra Park’s Clear Bag policy will remain in effect for the 2021 season. Bags will be searched by masked and gloved Fireflies security personnel. The full Segra Park Clear Bag Policy can be found online here.