Frequently Asked Questions
Contact the Cougars Office by phone at 630-232-8811. Your call will almost certainly be answered by a live person during normal business hours from 9 AM - 5 PM. There is also an automated attendant available 24 hours a day, 365 days a year if call volume is particularly high to direct you to a specific person or department.
The mailing address is 34W002 Cherry Lane, Geneva, IL 60134.
To contact a specific front office staff member, visit the email directory provided on the Contact Us page.
Regular front office hours are from 9 AM-5 PM, Monday through Friday.
On game days, including weekends, the office is open from 9 AM until the end of the game.
There are some exceptions to office hours for holidays. To see the current office hours, visit the Contact Us page.
The ballpark is located on the east side of Geneva, Illinois one block south of Route 38 on Kirk Road. Visit the Directions page for a map and directions from your location.
Like the major leagues, the Cougars play a nine-inning game, with extra innings possible in the case of a tie after the first nine innings, without a time limit. While most nine-inning games are played in approximately two hours and thirty minutes, some games take longer and some games are completed more quickly. Incidentally, in the event of a double-header, with two consecutive games in one day, each game is only seven innings long, by league rule.
Season tickets and ticket packages are sold year-round through the Cougars Ticket Office. Visit the office at the ballpark or call us at 630-232-8811. Visit the Full & Partial Season Ticket Packages page for more information and a list of benefits.
Individual Single-Game Tickets can be purchased right - here - on the website, by calling 630-232-8811, by mail or in person at the ballpark.
Group tickets, 20 or more people attending one game, can be ordered in advance by phone, mail or in person. For more information, visit the Group Outings page.
This is the most common question asked when the weather is questionable. Games are always on as scheduled in the days leading up to each game. On the day of the game, weather forecasts are continuously evaluated at the ballpark but since the weather here changes often, games are rarely cancelled any more than two hours before the scheduled start time.
Of course, you are welcome to inquire anytime, but if it's any more than 3 hours before the scheduled game time you will almost certainly be informed the game is still on.
If a game is cancelled, it is first posted on the Cougars social media and on our website homepage. Area radio stations are next to be notified and many include updates in their newsbreaks.
Yes, the Cougars offer a complete line of ballpark favorites such as hot dogs, hamburgers, nachos along with many speciality foods including the pork chop sandwich. We also have a full range of soda and adult beverages. To view all the ballpark food and beverage offerings, visit the Concessions Menu page.
There is no outside food and beverage permitted inside the ballpark. Exceptions will be made to persons with special dietary and/or medical needs such as small children, elderly or pregnant women. Alcohol of any kind brought in from the outside is not permitted.
On days with expected temperatures to reach 90 degrees or above, water bottles will be permitted as long as they can be carried in a backpack, shoulder bag, etc. Coolers of any variety are strictly prohibited unless they are needed to support special dietary needs and can fit into a backpack.
Gates open one hour prior to game time for every home game with the exception of dates featuring pre-game concerts. On those dates, the gates will open two hours prior to game time.
General parking at the ballpark is $10 cash only, per vehicle. Preferred parking is available for $15 per vehicle, while space is available and must be purchased in advance.
Parking may be purchased through the ticket office or online - here -. Disabled parking is also available to vehicles displaying the proper permit for $10, cash only, per vehicle.
Parking lots open one hour prior to the gates opening for all games. There is NO tailgating allowed in the parking lot at any time.
No, children 2 years old or under do not need a ticket for the game if they do not occupy seats. You may purchase a seat for such a child if you would like them to have their own seat.
Box seats are located in the first ten rows of the ballpark, offering the best view for those who want to be as close as possible to the action. Located along the first and third baselines as well as behind home plate, box seats are individual seats with armrests and a cup holder.
Reserved seats are situated directly behind the box seats giving families and groups easy access to restrooms and concessions stands. These numbered benches with seat bands are located along both baselines and behind home plate. The Upper Deck provides an overhang which covers rows T-V in sections 105-109 and 111-114.
Lawn tickets are a perfect option for families with active kids. This general admission ticket enables fans to enjoy a leisurely night at a Cougars game. Bring your own blankets and/or lawn chairs to set up in one of the two lawn areas located along both baselines. Lawn seating opens in May.
Wheelchair accessible seating is located on the concourse behind the reserved seats and is separated from the reserved seats by protective netting. Either folding chairs or companion box seats are available for companions. Wheelchair accessible seating can only be purchased by calling the box office. You must bring your own wheelchair tot he game if you choose to sit in wheelchair accessible seats.
Yes, most players are usually happy to sign autographs for their fans. Remember, they don't always have a pen and before the game begins is the best time to meet them. Sunday Funday games feature special pre-game autograph sessions which allow fans to come onto the field and meet the players for pictures and autographs. These typically occur about 40 minutes prior to game time. By league rule, players are not allowed to sign autographs during the game.
We also offer a post-game team store autograph session with a selected player or mascots after most games.
Yes, we are happy to announce guests' birthdays and anniversaries during the game. These types of messages are acceptable, but please no solicitations. Be sure to visit the Guest Services Area on the third base side of the ballpark before the game begins to request your announcement. There is a $20 charge per announcement for this service, which goes to our charitable arm, the Kane County Cougars Baseball Foundation.
Following every game, unless otherwise noted over the public address system, fans of all ages may run the bases. Cougars staff will make an announcement following the game as to where to line up. Keep in mind that certain circumstances (i.e. inclement weather) may cancel a post-game Run The Bases session.
Yes, there are ATMs at the ballpark for your convenience located on the 1st base concourse and near Gate 1.
Yes, you are welcome to take your own pictures and/or video of the players, game and any other people or promotions occurring as part of the show.
Yes, you may keep any baseball that is thrown or batted into the seating areas. You may not reach over a fence or barrier though to grab a ball that is "in play". Finally, BE CAREFUL. They are hard baseballs and sometimes reach the crowd at great speed
Pursuant to the Smoke-Free Illinois Act 95-0017, there is no smoking inside of the ballpark. Electric cigarettes, e-cigarettes, vapor cigarettes and anything that mimics the act of smoking also are not permitted.
Designated smoking areas are located outside Gate 5 only. Smoking is not permitted within 15 feet of any entrance or exit or any air handling units. Guests failing to comply with the policy may be asked to surrender their ticket and leave the ballpark. Please ask an usher or security for more information.
Yes, strollers are welcome however there is no designated space for stroller parking or storage during the game. Please plan to fold your stroller in your seating area when not in use.
If a game is officially rained out each ticket becomes a rain check. Rain checks may be redeemed for a ticket to any remaining regular season game, based on availability. Rain checks have value and should be treated as cash. For example, if a group of four had tickets for a game that was rained out, they must present those tickets for the rained out date to receive four tickets for their new date of choice in exchange. A suspended game ticket will be redeemable for select dates.
Tickets and souvenirs may be purchased with Visa, MasterCard, American Express or Discover Card. Select concession stands also accept Visa, MasterCard, American Express and Discover.
The Cougars maintain a lost and found area at Guest Services located on the third base concourse behind section 112.
Firearms and other weapons are expressly prohibited within the confines of the ballpark and all violations shall be prosecuted to the fullest extent of the law. As a general rule, please leave all unnecessary items at home.