According to the CA and OSHA COVID-19 Industry Guidance, sporting events at outdoor stadiums will be able to host fans under certain conditions and with a few adjustments in order to support a safe and clean environment for guests and workers.

Sutter Health Park and the River Cats have a tradition of being safe, clean, and fun for fans of all ages. We take our community health seriously and want to make sure that anyone who chooses to attend a River Cats game or other event feels safe and comfortable doing so. In order to do that, below are a few of the changes you will see based on the state guidelines mentioned.

CA/OSHA Guidelines: Venues are not permitted to provide will-call or sell tickets on the day of the event. In addition, touchless ticket scanners should be used whenever possible. For control measures, stadium operators must develop a strategy to verify contact information with ticket holders as contact tracing is an important step in slowing the spread of COVID-19. In response, the River Cats will move to mobile ticketing that may easily be managed through the River Cats app, MiLB First Pitch (download for iPhone and Android HERE), and tickets may be loaded onto your phone wallet prior to each homestand.

Follow the step-by-step instructions below to access your tickets.

For help with River Cats Account Manager, visit our Mobile Ticketing Guidebook

1. On your mobile device, go to rivercats.com/accountmanager

2. Click the Log-In icon in the top right corner (located next to the shopping cart icon).

3. Login using the e-mail address associated with your account.

4. Once logged in, click the “Manage My Events” icon.

5. Click on the icon with the game date you wish to manage.

6. Under “My Tickets”, you should see the tickets in your account. Click the tickets.

7. A mobile ticket with QR code should appear, click “Add to Apple Wallet” or whatever mobile device is being

used for quicker/easier entry at the gates.

8. Once the ticket appears, click “Add” again.

9. Click the left arrow (top left of screen), then the drop down menu (three lines in the top left of screen)

to go back to the My Events page.

10. Scroll down and repeat the steps above to add any parking passes or additional games purchased.

11. To confirm the process, locate the Wallet application on your mobile phone.

In accordance with guidelines set forth by Major League Baseball, California and Yolo County, Sutter Health Park will now be a cashless facility. Fans may use major credit cards, debit cards, or River Cats gift cards for all concessions and merchandise purchases while at the facility.

In accordance with guidelines set forth by Major League Baseball, California and Yolo County, Sutter Health Park policy is that all bags be subject to search upon entry, and within the ballpark. Please place all belongings in a clear plastic bag to help remove the need for unnecessary lines and contact. If you are in need of a clear bag, the On Deck Shop has them available for purchase. To purchase clear bags or any other item, please visit the On Deck Shop website.

These additional guidelines will be required until further notice by the State of California and Yolo County:

· Face Coverings – CA/OSHA Guidelines: Use of face coverings is mandatory throughout the stadium in all settings, unless actively eating or drinking in assigned seats or exempted per the CDPH Face Covering Guidance. Customers who do not comply should be removed from the facility immediately. In response, the River Cats and Sutter Health Park will encourage all fans and employees to bring and wear an appropriate face covering while inside the ballpark.

· Physical Distancing – CA/OSHA Guidelines: Implement measures to ensure physical distancing of at least six feet between people/households. This may require seating every other row or blocking off or removing seats. Seating capacity may be limited based on the current county Tier. Outdoor operations may operate at 20% capacity during Orange – Moderate – Tier 3 and 25% capacity during Yellow – Minimal – Tier 4. In response, the River Cats have been working with Ticketmaster to create a “pod” seating system that maximizes the available of physically distanced seating leaving seats on the aisle empty.

· Autograph Policy – CA/OSHA Guidelines: Discontinue “meet-and-greet”, autograph signing, VIP passes that allow guests to access back areas, etc. In response, the River Cats will discourage fans from asking players for autographs. The River Cats will explore other virtual meet-and-greet opportunities and experiences for our members.

· Food and Beverage Options – CA/OSHA Guidelines: Eating and drinking are permitted in assigned seats only. Concourse concessions areas are now open and will operate following CA/OSHA guidelines. Food and drink may also be ordered from your phone using the MiLB First Pitch app. Please follow the steps below to order food for pick-up.

MOBILE CONCESSIONS ORDERING

1. Download the MiLB First Pitch App. Select Sacramento River Cats when prompted.

2. Open Appetize via the Mobile Food Ordering icon.

3. Enter your Section, Row and Seat number/numbers or Suite Number.

4. Choose from the available Storefronts.

5. Order from the menu.

6. Click the shopping cart to check out.

7. Either create an account or continue as guest, either way you will still need to enter your name, email and phone number.

8. Check out and look for SMS messages for updates.