As we all work together through this constantly developing and unprecedented situation brought on by COVID-19, we want to keep our fans as updated as possible on the virus's impacts on the 2020 Minor League Baseball season.
We recognize that our fans have a variety of questions. However, given the unpredictable nature of what is taking place, we appreciate your patience as we work through the many aspects and details of this continually evolving situation.
When updated official information becomes available, the Cardinals will communicate it to their fans promptly and through social media, our website and our e-blasts. The most up-to-date questions and answers can always be found on this page.
We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community. Remember to Stay Home, Stay Safe, Wash Your Hands (for 20 seconds or more!), and Flatten the Curve.
Frequently Asked Questions
When will the 2020 season begin?
As of now, all we know is that the 2020 Minor League Baseball season is delayed. Following the newly updated recommendations from the Centers for Disease Control and Prevention (CDC) restricting events of more than 50 people for the next eight weeks (through May 10), there is no official start date at this time.
We understand that this may leave questions for our fans, and the moment we know more we will provide answers to those questions.
What is the latest update from Minor League Baseball?
The latest releases from Minor League Baseball state:
St. Petersburg, FL, March 12, 2020 -- Minor League Baseball (MiLB) issued the following statement today [Thursday]:
"In light of the current coronavirus outbreak, and after consultation with medical professionals and our partners at Major League Baseball, Minor League Baseball will delay the start of the 2020 Championship Season. We will continue to monitor the developments and will announce additional information about the 2020 season at a later date. We will work with Major League Baseball and our community partners to resume play as soon as it is safe to do so. The health and safety of Minor League Baseball fans, players and executives is our top priority, and our thoughts are with those around the world who have been affected by this outbreak."
What is the latest update from Major League Baseball?
The latest update from Major League Baseball states:
"On Monday, March 16 Commissioner Robert D. Manfred, Jr. conducted a conference call with the 30 Clubs of Major League Baseball. Following the newly updated recommendations from the Centers for Disease Control and Prevention (CDC) restricting events of more than 50 people for the next eight weeks, the opening of the 2020 regular season will be pushed back in accordance with that guidance.
MLB will keep fans updated on decisions regarding plans for the 2020 schedule in the days and weeks ahead. The Clubs remain committed to playing as many games as possible when the season begins. We will continue to monitor ongoing events and undertake the precautions and best practices recommended by public health experts, and urge all baseball fans to follow suit. MLB extends its best wishes to all the individuals and communities who have been impacted by the coronavirus."
Are the Springfield Cardinals offices open?
As we continue to support local and national social distancing efforts, the Cardinals Front Office is currently working remotely. Fans are still able to purchase RED Access Memberships and book group outings for the 2020 season. Our Cardinals representatives will be available for fan inquiries and be reached by calling 417-863-0395 or by emailing [email protected]. If you have to leave a voicemail, we will respond as soon as possible.
If you know your contact's direct line or email, they will respond to you as soon as possible. If you have any questions at all, please let us know. Thank you for your patience and understanding!
Click here for a list of Front Office contacts.
I am a RED Access Member. What do I do?
We have good news (as rare as that is right now)…as a RED Access Member, you have complete flexibility on when and how you can use your tickets, which means tickets to any potential missed games early in the season can be used once it is safe for us to get back together. If you have any questions about the exchange flexibility in your membership, please contact Memberships Coordinator Ross Fuller at [email protected].
Please also note that RED Access Memberships are still on sale right now, so if you'd like to join the movement of RED Access Members, we can help! Just email us at [email protected] or call (417) 863-0395 and a representative will reach out as soon as possible.
MAY 3, 2020 UPDATE: As a starting point, all of our RED Access Members will be receiving an account credit for all 2020 April and May games in their packages. Members will be able to use that account credit for future 2020 or 2021 Regular Season games with newly addeded benefits like supplemental concessions dollars and more. Once we know more about our 2020 season, a potential start date and potential number of games, we will be reaching back out to all of our Members with more specifics to make sure they continue to get the most value out of their memberships as possible. If you are a RED Access Member and have any questions, please contact Memberships Coordinator Ross Fuller at [email protected].
I have tickets to games that might be postponed. What do I do?
When updated information becomes available concerning potentially postponed games, the Cardinals will communicate answers directly to their fans through all available channels. While Springfield Cardinals Individual Game Tickets have not been made available, we ask that anyone with a Cardinals Ticket Voucher to a 2020 game hold onto those vouchers as we continue to evaluate the situation with Minor League Baseball and work to establish fan-friendly solutions.
MAY 3, 2020 UPDATE: All fans that have 2020 Opening Day or Opening Weekend Ticket Vouchers from a Holiday Pack this past holiday season or another offseason Theme Ticket will be able to use those ticket vouchers for any other 2020 Regular Season game. Once we have our potential 2020 start date and schedule set, those 2020 Opening Day or Opening Weekend Ticket Vouchers will be exchangeable at the Hammons Field Box Office.
I booked a large group for a game that might be postponed. What do I do?
Any groups that have been booked within the CDC's restriction of events of more than 50 people for the next eight weeks (through May 10) will be contacted by a Cardinals representative to work on rescheduling. Group leaders are encouraged to reach out to their Cardinals Front Office contact but can also reach us at 417-863-0395.
MAY 3, 2020 UPDATE: All group leaders of April and May group outings should have already been contacted by their Springfield Cardinals representative to move to a later date. We will continue to be in regular contact with group leaders as we learn more about our 2020 season, and will continue to work with our groups to the best of our ability. If you are a group leader that had an outing booked for April or May and have not been contacted yet, please let us know by emailing your Cardinals representative or our general account at [email protected].
Is the Springfield Cardinals Team Store open?
In the interests of the health and safety of our fans, staff, and everyone in our community, the Cardinals Team Store is closed until further notice.
Where can I follow the Cardinals on social media for the latest updates?