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Wichita Wind Surge 2020 Ticket Credit Exchange & Refund Policy

June 30, 2020

Effective immediately, the Wichita Wind Surge will offer ticket holders to all 2020 home games the opportunity to guarantee their prime game(s) and seat choices for the 2021 season. This policy applies to individual game tickets, ticket plans and voucher packs. INDIVIDUAL GAME TICKETS: Fans who have purchased Individual Game

Effective immediately, the Wichita Wind Surge will offer ticket holders to all 2020 home games the opportunity to guarantee their prime game(s) and seat choices for the 2021 season. This policy applies to individual game tickets, ticket plans and voucher packs.

INDIVIDUAL GAME TICKETS:

Fans who have purchased Individual Game Tickets for the 2020 Wichita Wind Surge season have two options:

  • Option 1: Guarantee your tickets for the game and seat of your choice for the 2021 season.

*If you would like to guarantee tickets for the game and seat of your choice for the 2021 season, hold onto your tickets for the 2020 season and exchange them for a game(s) in 2021. *

  • You will be notified of the Exclusive Exchange Period during which you will have priority to select your game and seat for the 2021 season.
  • NOTE: All fans who choose to hold onto their tickets and exchange them for a 2021 Wind Surge game will receive $2 in Loaded Value per ticket as a loyalty bonus.

**Opening Day Guarantee:

· If you purchased tickets for Opening Day 2020 (April 14, 2020) and want to be guaranteed tickets to Opening Day 2021, you must hold onto your 2020 tickets and exchange them during the Exclusive Exchange Period. You will be notified when the Exclusive Exchange Period is scheduled (after the 2021 season schedule is announced). Opening Day ticket exchanges will receive top priority.

  • Option 2: Receive a full refund.
  • If you would like to receive a full refund for the individual tickets you purchased for the 2020 season, please mail your tickets to:
  • Wind Surge Ticket Refund

275 S McLean Blvd.

Wichita, KS 67213

  • Please include the name and address where you would like your refund check mailed.
  • Refunds will be processed within 30 days of receiving your tickets.
  • NOTE: No refunds will be issued online. In order to receive a refund, your tickets must be mailed to the above address.

MINI PLANS, HOLIDAY PLANS & VOUCHER PACKS:

Fans who have purchased a 2020 MINI PLAN, HOLIDAY PLAN, OR VOUCHER PACK from the Wichita Wind Surge have two options:

  • Option 1: Exchange your 2020 Plan/Pack for a 2021 Plan/Pack.

If you would like to exchange your 2020 Plan/Pack for a 2021Plan/Pack, please hold onto your tickets.

  • You will be notified of the Exclusive Plan/Pack Exchange Period during which you will have priority to exchange your 2020 Plan/Pack for a 2021 Plan/Pack.
  • *NOTE: *All fans who choose to exchange their 2020 Plan/Pack for a

2021 Plan/Pack will receive $2 in Loaded Value per ticket as a loyalty bonus.

  • Option 2: Receive a full refund.
  • If you would like to receive a full refund for the Plan/Pack you purchased for the 2020 season, please mail your tickets to:
  • Wind Surge Ticket Refund

275 S McLean Blvd.

Wichita, KS 67213

  • Please include the name and address where you would like your refund check mailed.
  • Refunds will be processed within 30 days of receiving your tickets.

NOTE: No refunds will be issued online. In order to receive a refund, your tickets must be mailed to the above address.