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Start Date: ASAP
Job Summary: Manage the Front Desk at Dickey-Stephens Park. Provide exceptional service to Fans, Clients, and Visitors of the Park. Serve as the initial point of contact for walk-in visitors, answering phones and general emails. Assist with clerical / administrative duties and keep the front office presentable and inviting to guests.
Employment Type: Probationary for 2 weeks (10 business days). If extended, the role will be part time
6 Hour Work Day + 1 Hour Unpaid Lunch (hours will shift between 8:30am to 5:30pm depending upon the time of the year)
NOTE: 2 week Probation Period
Pay: $13.00 per hour
Responsibilities Include: All duties and responsibilities are determined by Management. All duties and responsibilities are also under the direction of Management and are subject to change at any time.
- Answer all in-bound telephone calls, answer basic questions and direct any more detailed questions to the proper department, in a polite and timely manner
- Manage company's general inquiry email account, answer any basic questions and forward any more detailed questions to the proper department, in a polite and timely manner
- Responsible for logging all Clubhouse packages accepted into the office, and transferring them onto a digital spreadsheet, to be submitted to Management on the 1st of each month
- Responsible for delivering packages to the appropriate department / person
- Accept, sort and distribute mail & other packages daily
- Lead contact for Non-Travs related events (photo shoots, proposals, parking lot use, charity fundraisers, etc.)
- Responsible for accepting all donation requests, determining if the Travs should donate and providing the proper feedback to each request in a timely manner (Family Four Packs)
- Maintain a database of all "Family Four Pack" donations to provide Management with a report and to help prevent double donations to the same organization or event
- Assist with administrative tasks such as, but not limited to; stuffing envelopes, printing lineups and standings sheets, stuff scorecards, organize files, proof read documents, laminate, create and cut coupons, make copies, scan files, maintain filing systems (both electronic and physical)
- Vacuum the entire front office daily at regularly scheduled time
- Keep the front desk / entry to the office clean and tidy
- Keep break room tidy at all times
- Work alongside fellow co-workers of the Travelers organization to meet objectives ∙ Any other tasks or responsibilities assigned, delegated or requested by Management
Qualifications:
- Verbal and written communication skills to interact clearly with Fans, Clients, Visitors, and other employees
- Organizational skills to keep accurate and complete files (both physical and electronic)
- Perform a wide variety of tasks throughout the day
- Ability to multi-task
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all who come to Dickey-Stephens Park
- Availability to work Non-Travs Events (potentially after 5:30pm, on weekend and holidays)
- Flexible availability
TO APPLY: Email resume to [email protected]