Rich begins his 32nd year in professional baseball as the President of the Chattanooga Lookouts. He began his career in January of 1993 with the Texas Rangers organization in Port Charlotte, Florida before taking a job with the Lookouts that November to become the Director of Group Sales. He spent the next nine years moving up through the ranks before becoming General Manager of the Lookouts in 1999. In 2002, he moved to Columbia, South Carolina to become the President and General Manager of the Capital City Bombers. After three years, he took the team and relocated the franchise to Greenville, South Carolina. In 2006, he moved to Lakewood, New Jersey to work with the Single-A Affiliate of the Philadelphia Phillies, the Lakewood BlueClaws. In August of 2011, he was given the opportunity and accepted the position to return to Chattanooga as the President and General Manager of the Lookouts. Rich holds a marketing degree from James Madison University and lives in Chattanooga with his wife, Tracy, and they have two sons, Lucas and Alex.
Andrew joined the Lookouts team in January of 2012 as a part of the inaugural intern program. After spending several seasons as the Group Sales Director, Andrew was promoted to Vice President of the club in 2018. He is a 2010 graduate of the University of Central Florida, where he received his Bachelor of Science in Marketing while minoring in Sports Business. When the native of Fort Myers, Florida is not at the park he takes in the sites of Chattanooga with his dog Betty.
Jennifer Crum will start her 12th season with the Lookouts this spring and 14th in Minor League Baseball. She is a proud North Carolina State University Alumni (Go Pack!) and an avid outdoor enthusiast. Jennifer volunteers on the City of Red Bank Parks and Recreation Advisory Board as well as the Leadership Chattanooga Curriculum Committee (LC'23, Best Class Ever!). When she isn't traveling, trying new restaurants, or soaking up Chattanooga's great outdoors, she is the Vice President of Finance handling all accounting, human resources, and business operations for the team.
2025 will be Scott’s third season with the Lookouts. As a Nashville native and UTK graduate, he is happy to return to the great State of Tennessee. This will be Scott’s 19th season in Minor League Baseball. He has overseen the Food and Beverage operations for teams in Salem, VA, Savannah, GA, and Columbia, SC. Scott and his family are settling in, and he looks forward to meeting all the Lookout fans and exploring the opportunities in Chattanooga.
2024 will mark Alex's ninth season with the Lookouts. Alex graduated from George Washington University with a degree in Business Administration concentrating in Marketing and Sports Management. After completing his degree, Alex worked with the Washington Nationals as an assistant in their ticket operations department. In 2010, Alex moved to Albuquerque, New Mexico, and spent three years with the Albuquerque Isotopes before joining the Lookouts. During games, Alex can be seen entertaining the crowd as our in-game host and online hosting our web series Lookouts Look-IN. In addition to working for the Lookouts, Alex serves on the board of the Epilepsy Foundation of Southeast TN and as the public address announcer for the Chattanooga Miracle League. A native of Rhode Island, Alex is a fan of all New England sports teams, especially the New England Patriots.
The New Jersey native joined the Lookouts as their Public & Media Relations Manager in 2014 after spending the 2013 season as the Public Relations Assistant for the Colorado Springs Sky Sox of the Pacific Coast League. Before that, he spent a year interning with the Major League Lacrosse franchise the Ohio Machine while earning his master's degree in Sport Management from The Ohio State University. Dan is also a Marist College graduate in Poughkeepsie, New York, where he majored in Communications and interned for two years in their athletic department. Dan lives in North Chattanooga with his wife Molly, his daughter Rosie, and his son Henry.
A native of Melbourne, Australia, Jarrah returns to the Lookouts for his eighth season and third as a Senior Ticket Partnership Manager. He is a graduate of the Lookouts internship program after spending 2018 working as the Media and Promotions Assistant. Before arriving in Chattanooga, Jarrah plied his trade with the Beloit Snappers and the Melbourne Aces in the Australian Baseball League. He is a graduate of La Trobe University in Melbourne and a proud Spartan after spending a semester abroad at Michigan State in 2015. When he's not at the ballpark, Jarrah enjoys hiking and supporting the New York Yankees, and the Melbourne Demons Australian Football League team.
Annaka will start her second full-time season with the Lookouts as the Digital Content and Sponsorship Fulfillment Manager. Originally from Knoxville, TN she graduated from the University of Tennessee at Chattanooga with a Sports Management major. In her free time, she enjoys being creative, spending time with friends & family, and all things sports.
Brian joined the Lookouts in 2023. Hailing from Colorado, he made his way to Chattanooga in 2018. With 10+ years of experience within the Brewery, Food & Beverage arena he is enjoying his new career with the Chattanooga Lookouts. Brian is a certified Cicerone and Craft Beer geek. When not at the stadium you can find Brian outside listening to St. Louis Cardinals baseball.
Hieu was born and raised in South Carolina and is excited to be living in Chattanooga! This is Hieu's first full-time season with the Lookouts after spending last season as the ticket operations intern. Hieu is a proud graduate of the University of South Carolina where he earned a Bachelor's degree in 2023. In his free time, Hieu enjoys fishing, golfing (poorly), and watching all kinds of sports (especially rooting for his beloved Gamecocks!) P.S: It is pronounced "HEEL" like your foot
A lifelong resident of Chattanooga, Kansas enters her fifth season with the Lookouts and her first as a Ticket Partnership Manager. She was a cum laude graduate from Oakland City University in 2017 with a Bachelor's in Sports Administration and a love for baseball. In her free time, she loves going to country concerts, hanging out with friends, and cheering on the Atlanta Braves.
Michael is entering his fifth season with the Chattanooga Lookouts. He is originally from San Diego, California but has spent the majority of his life in East Tennessee. He graduated from UT-Chattanooga in 2014 with a Sport Management degree. Michael worked in Minor League Baseball for four years before returning to Chattanooga in 2018. When Michael is not working he enjoys bowling, golf, and spending time with his wife, Lillian, their son Emmett, and their dog, Chilly.
Mike is entering his fourth year with the Lookouts after joining the team in February. This season will be Mike's 31st in baseball after having previously worked for Hagerstown, Huntsville, Bluefield, and most recently Greeneville. Mike is a graduate of the University of Maryland and Penn State. When not at the park, Mike can be found along the Chattanooga River Walk.
Shane is entering his second season with the Lookouts Staff as a Ticket Partnership Manager. Originally from Scottsdale, AZ he graduated from Hastings College in Nebraska where he was a member of the Track & field team. When he’s away from the ballpark, Shane enjoys traveling, working out and spending time with friends & family.
Sidney joined the Lookouts ticket office in the fall of 2021 after spending time in UNC Charlotte's Athletic Department. Originally from Cleveland, TN, Sidney played softball at Austin Peay State University and after graduation worked in their ticket office as their Ticket Operations Assistant. While not at the ballpark, Sidney enjoys traveling, going to concerts, and all things sports.
A Chattanooga native, Kacey will be spending this off-season as the Retail Assistant. She graduated from Covenant College with a Sports Management degree. In her free time, she enjoys being outdoors, all things sports, and spending time with her friends and family!