We understand that mobile ticketing is new to most of our fans. To help this transition be as smooth as possible, we've answered as many of your questions as we could ahead of time. If you don't see your question listed below or still need clarification, don't hesitate to reach out by calling us at (918) 744-5901 or email [email protected].
Q. How do I use mobile ticketing?
A: Use your mobile tickets just like you would a normal paper ticket. Present the barcodes for your ticket(s) on your mobile device to the attendant when you arrive at ONEOK Field and you will be scanned into the park.
Q. What if I don’t have a smartphone (e.g. iPhone, Android, etc)?
A: We highly recommend that you use the digital ticket functionality via your mobile device for your safety and the safety of others. This is one of the many initiatives we have undertaken to minimize contact with other people. If you do not have a smartphone, transfer your tickets to someone who has a smartphone and is attending the game with you to use their mobile device for entry into ONEOK Field. If neither option works, please reach out to your Drillers Representative or call the Front Office at (918) 744-5901.
Q. Does the person I send the tickets to need an online My Tickets account?
A. Yes. If they do not already have one, they will create one in the process of accepting the tickets you send them via email.
Q. If I have a question or issue on a game day, who should I call?
A: You may call the Drillers Front Office at (918) 744-5901. We will also have Drillers Representatives at the Box Office who will be happy to help you before the game.
Q. If I transfer tickets to someone and they are unable to go to the game, can I get the tickets back?
A: Yes, you may recall your tickets by doing the following:
- Log on to your online Ticket Account.
- Once you are in your account, click on the “Recall Tickets” button and follow the instructions to retrieve your tickets back from the person you sent them to. You may also follow the step-by-step directions on this section of the website.
Q. My guests and I will be arriving separately to the game. Can I transfer only some of my tickets for a game and leave the reset on my mobile device?
A. Yes. Simply check the box next to the seat(s) that you would like to transfer or print and continue the transfer process via your online Ticket Account. All unchecked seats will remain on your account and be available on your mobile device for you to use to enter the park.
Q. Can I have multiple tickets on a single phone?
A. Yes. When accessing your tickets through your My Ticket Account you will have access to all the tickets in your package. We recommend saving your tickets to your phone’s wallet prior to gameday.