The Rocket City Trash Pandas are thrilled to welcome fans to Toyota Field for the 2024 season! To help deliver the best possible ballpark experience, we have created a comprehensive guide of the most important information for questions you may have. See you at the ballpark!

ADA FRIENDLY

Toyota Field was designed to be universally accessible and comfortable for fans with all abilities. There is specific seating for individuals in wheelchairs and their companions in Sections, 01, 02, 03, 06, 07, 08, 09, 10, 13, and 22 and 26 on the club level. Please contact our ticket office at 256-325-3873 for further details. If you need assistance in the parking lot, please contact a parking attendant.

ADDRESS

Toyota Field is located in the heart of our Rocket City, with an address of 500 Trash Panda Way, Madison, AL 35758.

Alternate address to use for GPS: 319 Contec Rd. Madison, AL 35758

ALCOHOL

The Rocket City Trash Pandas work hard to promote responsible sale and consumption of alcoholic beverages. ALL guests purchasing alcohol must present a valid ID. No alcohol will be sold to intoxicated guests. Alcoholic beverages are available at concession stands throughout Toyota Field, as well as portable beverage stands and Club Bar. Remember, should you choose to drink, please do so responsibly and be considerate of other fans. Alcoholic beverages may not be brought into the ballpark, but they may be brought out in an approved Green Cup as part of the Town Madison Arts & Entertainment District.

ANIMALS

Dogs are welcome at Toyota Field ONLY on Wednesday games, as part of our Dog Days promotion. Service dogs or service dogs in training for guests with disabilities are allowed. All other animals are prohibited.

AUTOGRAPHS

Fans who enter the park prior to game time may go down to the side of the dugouts and ask for autographs. However, autographs are left to the player's discretion. Autograph seekers must return to their seats when the starting lineup of the visiting team is being announced. Please do not disrupt others that are seated and enjoying the game.

BABY-CHANGING AREAS

Changing stations are located in every restroom at Toyota Field.

BAG SEARCH

All bags must be CLEAR and fall within the Clear Bag Policy. All bags are subject to inspection prior to entering the ballpark. See PROHIBITED ITEMS.

BIRTHDAYS

Fans of all ages can celebrate their birthday at Toyota Field! For more information call 256-517-3760 or contact Renae Washburn at [email protected]. Get more information here.

BUSINESS OFFICE

The Trash Pandas front office is located on-site at Toyota Field and is open Monday thru Friday from 8:30 A.M. until 5:30 P.M. Our phone number is 256-325-1403.

CAMERA AND VIDEO EQUIPMENT

Cameras and video recorders are allowed inside Toyota Field as long as they do not obstruct the view of others. Tripods, camera lenses or any other type of equipment, including tripods or selfie sticks, that may interfere with other fans' enjoyment of the game are not permitted.

CASHLESS POLICY

MasterCard, Visa, American Express and Discover are accepted at ticket windows, concessions, parking, and merchandise locations. Also Trash Cash gift cards can be used and can be purchased with cash at The Junkyard Team Store. Learn more about this policy here.

CELLULAR PHONES

The use of cell phones is permitted, provided they do not interfere with another guest’s ability to enjoy the game. The Guest WiFi at Toyota Field is "RC Trash Pandas - Wireless."

CHARITABLE DONATIONS

The Trash Pandas hold a variety of donation and supply drives throughout the season to benefit local charities. You can click here to learn more about our Non-Profit Opportunities. For donation requests, you can fill out the form here and a staff member from our Community Relations team will connect with you.

CHILD POLICY

Children ages two (2) and under may be admitted to Trash Pandas games without a ticket but need to sit in the lap of an accompanying adult. Children ages three and above require a ticket.

CLEAR BAGS

Fans will be encouraged not to bring any bags; however, one (1) of the following will be permitted: One clear bag no larger than 16” x 8” x 16”, or a one-gallon clear freezer bag, or a small strapless clutch bag or purse no larger than 6.5” x 4.5”. Some exceptions will be made for fans with health-related needs and parents bringing infants to games (ie: diaper bags). Learn more about this policy here.

DIRECTIONS

COMING FROM THE EAST: On I-565 W, take exit 13 onto Madison Blvd, turn left onto Zierdt Rd., then right on Town Madison Blvd. and finally a right on Trash Panda Way.

COMING FROM THE WEST: On I-565/US-72 E, take exit 10 onto Town Madison Blvd, then turn left on Trash Panda Way.

DOG DAYS

Bring your four-legged friends to every Wednesday night home game and enjoy some baseball with your pups! Dogs are ONLY allowed in these designated areas: In the outfield from foul pole to foul pole, including the Inline Electric Rock Porch, the Berm (tickets for $8) and Sections 1 & 2 (tickets for $16). Dogs are NOT allowed in any other seats. See other rules & sign the wavier here.

ELEVATOR

There are two elevators inside Toyota Field, one of which is located on the concourse behind home plate (at the Trustmark Bank VIP Entrance). Guests are required to present a Club Level or appropriate hospitality area ticket to access the elevator. There is also an elevator in left field to allow 360-degree access to the concourse for all fans.

EMERGENCY

In the event of an emergency, protocols will be announced over the public address system and fans will be directed to the appropriate locations.

EXIT AND RE-ENTRY

Guests must receive a hand stamp when exiting Toyota Field. Re-entry is permitted at both the Main Pepsi Gate as well as the Trustmark Bank VIP entrance. Guests must show their stamp and game ticket to re-enter the ballpark.

FAN MAIL

While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from their fans. Letters to Trash Pandas players should be addressed to them individually and mailed to: Players Name, c/o Rocket City Trash Pandas, 500 Trash Panda Way Madison, AL 35758. If a response is desired, a self-addressed, stamped envelope is recommended. The Trash Pandas players, management, and staff are not responsible if an item or letter is not returned.

FIRST AID

First aid is available at Toyota Field, and we have Emergency Medical Services on location during all games. The Blue Cross Blue Shield First Aid Room is located behind Section 11 on the concourse.

FIRST GAME CERTIFICATES

Certificates are available free of charge at World Micro Guest Services located on the main concourse behind Section 5.

FIRST PITCHES

One member of a group attending a game in one of our hospitality areas or any group of 50 or more is eligible to throw out a first pitch for that night’s game. For more information on how to book a group outing, please call 256-325-1403 Ext: 2.

FOOD AND BEVERAGE

Toyota Field features four main concession stands -- Dumpster Dive, Gravity Grille, All-Stars, and Champy's. The concourse also features numerous specialty food carts. You can CLICK HERE to see all our food and beverage options.

FOUL BALLS

Foul balls can be very dangerous. For your safety, please keep your attention focused on the field while the game is in progress. Fans are welcome to keep as souvenirs any balls hit or thrown into the stands. However, fans are not permitted under any circumstances to enter the playing area to retrieve a ball. Entering the playing area at any time for any reason will result in automatic ejection from the ballpark.

GATES OPEN

Main Pepsi Gates typically open 65 minutes prior to scheduled game time. The Trustmark Bank VIP Entrance opens one hour and thirty-five minutes prior to game time. The VIP Entrance is for Season Ticket Holders, Suite Holders, guests holding a Stadium Club pass and Toyota employees with the appropriate badge/hologram.

GIFT CERTIFICATES - TRASH CASH

Available in any increments and can be purchased at The Junkyard Team Store (located at Toyota Field), at the World Micro Guest Services booth, and online at shoptrashpandas.com.

GIVEAWAY POLICY

The Trash Pandas policy is to distribute one giveaway item per eligible fan entering Toyota Field. An eligible fan is a fan that meets advertised age limits or other requirements. Extra tickets for a game may not be redeemed for giveaway items.

GROUPS

For group outings of 20 or more, call the Rocket City Group Sales Staff at (256)-325-1403 Ext: 2 and ask about the special benefits and discounts available exclusively for groups. Make your reservations early and get the best available seats for your organization. For more information on group outings, click here.

GUEST SERVICES

Presented by World Micro and located on the main concourse behind Section 5, Guest Services features team and ballpark information, general assistance, on-field contest sign-ups, ticket information, Trash Cash purchases and more.

KIDS ZONE

Kids Zone is located in the Outfield Concourse Area. Kids Zone features a variety of inflatables. Wristbands will be $10 per kid. If you are a part of our Kid's Club for 2024 wristbands will be $8. Mojo Speed Pitch is not included with the wristband and is 3 throws for $5. A wavier will have to be completed before using the Kids Zone! For more information on Kids Zone, and to print out the waiver at home click here.

LAWN CHAIRS

Due to the slope of the Berm, and for the safety of our fans, lawn chairs are PROHIBITED at Toyota Field. However, blankets and towels are allowed.

LOST AND FOUND

Fans may come to the Trash Pandas Front Office or call (256)-325-1403 in an effort to locate missing items. The World Micro Guest Services booth also has lost and found items. You will have 30 days to claim your belongings if they are left here.

MASCOT

The Trash Pandas main mascot is named Sprocket! If you'd like to see him outside of Toyota Field at your event, you can book a Mascot Appearance here.You can catch our astronaut mascots Buzz, Neil, Mae and Sally during the season.

MERCHANDISE

Official Trash Pandas merchandise is available in The Junkyard Team Store located adjacent to the Bill Penney Toyota Plaza. The store is open year-round. Souvenirs are also available in-game at The Junkyard. The Hughes Road Merch Store is also open throughout the year with varying hours. Merchandise is always available online at shoptrashpandas.com.

The Junkyard Team Store Hours

Non-Gameday

Weekdays 10am-6pm

Saturday 11am-3pm

Sunday CLOSED

Game Day

Tuesday-Friday: 10:00am - the hour before gates open then once gates open - 30 minutes after the game

Saturday: 11am – the hour before before gates open then once gates open- 30 minutes after the game

Sunday 2:35pm games: when gates open - 30 minutes after the game

Sunday 6:35pm games: when gates open - 30 minutes after the game

Trash Pandas Store at Hughes Rd.

Sunday - Thursday - 10am – 7pm

Friday & Saturday – 10am – 8pm

MILITARY DISCOUNT

Fans presenting a valid military ID at the ticket office can receive $2 off the price of a box seat.

PARKING

There are on-site park spaces at Toyota Field. The cost of parking is $6.75 per vehicle ONLY if you pre-pay before the day of game at trashpandasparking.com. Day of game parking is $10 per vehicle.

PLAYGROUND

The Playground is located down the left-field line beyond Section 13. It features a free play area and rubberized floor for extra care. Alcohol is not permitted inside the Playground.

POST GAME PICK-UP PROCEDURE

Fans who need to be picked up after the game should use the center field gate to exit the ballpark. Pickup is on Stadium Way.

PROHIBITED ITEMS

Food, beverages, weapons of any kind, (even with a concealed weapons permit) containers such as coolers or thermoses, lawn chairs, helium balloons, banners or signs that are not in the spirit of the event or that obstruct the view of others, animals other than service animals, compressed air horns, hoverboards, laser pointers, coolers, and drones are all prohibited at Toyota Field. Click here for a full list of prohibited items.

RADIOs/TVs

Personal radios and handheld television sets are permitted inside Toyota Field. The Trash Pandas flagship station is ESPN 97.7-2. All games are broadcasted on WWAY 31.6 thisTV.

RAINOUT POLICY

In the event 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, tickets may be exchanged for any 2024 regular season Trash Pandas home game of equal or lesser value, subject to availability. Cash refunds are not permitted. Exchanges must be made in person. For more information click here.

RESTROOMS

There are 4 men’s and 4 women’s locations on the main concourse; and 2 family restrooms located near Sweet Space. There are 1 men’s, 1 women’s and also 1 family restroom located on the Club Level.

SCALPED TICKETS

Tickets may not be resold on the property of Toyota Field or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. We highly recommend fans ONLY purchase tickets through trashpandasbaseball.com or the Wicks Family Foundation Box Office.

SEASON TICKETS

The best way to enjoy Trash Pandas baseball is with a season ticket package! For more information on season tickets, click here.

SEATS

The total capacity of Toyota Field is 7,500.

SECTIONS

Sections 1-5 are located on first base side. Sections 6-10 are located behind home plate and are also behind the net. Sections 11-18 are located on third base side. Seats in all sections are numbered low to high, with the low number starting on the right-hand side as you face the field from behind the section.

SMOKING

Smoking is prohibited inside Toyota Field. This includes e-cigarettes, vapors, cigarettes, and cigars. Guests wishing to smoke while at Toyota Field should be directed to exit at gate and ask for a hand stamp for re-entry or be directed to the Smoking Area behind home plate.

SOCIAL MEDIA

The Trash Pandas Official Social Media accounts on Facebook, Instagram, and TikTok are @trashpandasbaseball, and on Twitter at @trashpandas.

SPECIAL EVENTS

Toyota Field is available to host weddings, banquets, corporate events, meetings and so much more. For information, call the Trash Pandas at (256)-325-1403 Ext: 4. To learn more about special events, click here.

STROLLERS

Strollers are allowed inside Toyota Field.

SUITES

The Halsey Suite Level has 15 suites. Four are available for nightly rental - One double suite and 3 single suites. For more information, contact the Group Sales Department at (256)-325-1403 Ext: 2. For more information on suites, click here.

TAILGATING

In order to help provide a fun, family atmosphere both inside and outside of Toyota Field, the Trash Pandas have established these guidelines for the parking areas:

By law, alcohol consumption in the parking lots is illegal. No open containers of alcoholic beverages are permitted on public property such as the ballpark’s parking areas.

Preparing food or beverages of any such kind where such preparation necessitates the use of an object or practice that is considered unsafe, hazardous or unhealthy to guests or participants is prohibited.

Barbecues: Only approved gas/propane units with fuel-valve turn-offs are permitted. No charcoal is allowed.

Toyota Field parking lots open 2 1/2 hours before game time. Parking lots close 1 hour after the game’s conclusion.

No vehicle may occupy more than one parking space. Guests may not obstruct other parking spaces, sidewalks or other areas that may impede pedestrian traffic to/from Toyota Field. Overnight parking is prohibited.

Any tailgating material and refuse should be strictly disposed of in a safe manner. Guests should be courteous and dispose of their own trash. Please help us keep Toyota Field and the surrounding areas clean by not littering.

TAXI / UBER SERVICE

Guests in need of a taxi should report to Guest Services located on the concourse behind Concourse Suite 5. Uber pick up is located in center field, guests can use the center field gate to exit the ballpark. Pickup is on Stadium Way.

TICKETS

Tickets to upcoming events at Toyota Field can be purchased in-person at the Wicks Family Foundation Box Office, over the phone or always online at trashpandasbaseball.com.

Non-Gameday

Weekdays 10-6pm

Saturday 11-3pm

Sunday CLOSED

Gameday

Monday – Saturday 10am – End of the 7th

Sunday – 3 Hours Prior to game time – End of the 7th Inning

Tickets Prices
$18 Box Seats

$8 General Admission (GA)

$25 Stadium Club GA

TOURS OF TOYOTA FIELD

The 45-minute tour provides an insider’s look at Toyota Field and Trash Pandas baseball. Tour stops may include the Trash Pandas clubhouse, press box, visitors’ clubhouse, dugouts, on deck circles, suites and club level. Tours may not be available on days that coincide with baseball games. Prices per person (minimum of 10 guests): $10. Contact Maddison Kendrick at **[email protected]** or 256-517-3733 to book your spots!

UMBRELLAS

Umbrellas are permitted inside Toyota Field, but should not obstruct the view of others.

WATER FOUNTAINS

Located near the Trustmark Bank VIP Entrance on the concourse, near the All-Stars concession stand behind section 13 on the concourse and also on the Club Level between the restrooms. Standard and wheelchair accessible.

WILL CALL

Window 5 at the Toyota Field Ticket Office is the designated Will Call window. Will Call tickets are available any time after single-game tickets have been purchased. Tickets are released only to the person whose name appears on the will call envelope. No one will be given tickets designated for another person.