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Box Office FAQs

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Game Day Policies

Box Office Hours

The Box Office will be available for assistance this season but no same-day ticket sales will be made at this time. Thank you and go Storm!

Exit/Re-Entry

Guests wishing to leave The Diamond but planning to return during the same game must have their ticket and hand stamped at the gate prior to exiting. No alcohol is permitted upon exiting.

Outside Food/Beverages

No outside food or beverage may be brought into The Diamond.

Promotional Items

Promotional items are distributed to guests who meet specific promotion requirements such as age limit or for the first predetermined number of fans through the gate. Promotional items are not available to pick up prior to gates opening. Promotional items are given on a per-person, not per-ticket, basis. For a complete list of promotional items call the Storm front office at 951-245-4487 or look on the promotional schedule online here.

Rain Check

If the legal game is not played, this rain check may be exchanged, subject to availability, for a ticket of equal or lesser value, good at any Lake Elsinore Storm regular season home game excluding exhibition games or Independence Day celebrations.

Refund/Exchange Policies

The Lake Elsinore Storm does not offer any refund or exchanges once a ticket has been purchased.

Ticket Delivery Options

1) Print at Home Guests receive a separate e-mail containing their print at home tickets. However, if their system has a spam blocker enabled, the attachment may be blocked. Guests must have Adobe Acrobat software (free online) to use this option.

2) Digital Guests may use their digital ticket to get into the stadium in 2021.

2021 Box Office Hours
Day of the Week Game Days Off Days (Non Home Games)
Monday Closed Closed
Tuesday 1pm-3pm 2pm-4pm
Wednesday 1pm-4pm 2pm-4pm
Thursday 1pm-4pm 2pm-4pm
Friday 1pm-4pm 2pm-4pm
Saturday 12pm-3pm Closed
Sunday 12pm-2pm Closed
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