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MiLB App - Frequently Asked Questions

MiLB App for Apple Devices

The MiLB App is the official mobile app of Minor League Baseball and its 120 clubs, from Triple-A to Single-A. Watch more than 7,000 games live or on-demand by purchasing a subscription through the MiLB App. Follow the action with Gameday as well as complete stats, schedules, standings and the latest news for every club.

  1. Supported Devices
  2. Getting Started
  3. Subscription Management
  4. Navigation and Usage
  5. Troubleshooting
  6. Contact Us

Supported Devices

Supported Apple Devices for the MiLB App must be running iOS version 14.0 or greater.

How to Check the Operating System

To find your device's software version on an iPhone, iPad or iPod Touch, go to Settings > General > About

More information about your iOS operating system is available on the Apple website.

Getting Started

The MiLB App is available as a free download from the Apple App Store, and offers both free and optional paid subscription features. With free access to the MiLB App, you can follow Gameday real-time pitch tracking, box scores, play-by-play and stats. You can filter data by all four classes and set favorite team(s) for quick access to team scores, tickets, schedules, news, standings, rosters, player stats and team websites.

To watch Minor League games, fans can also purchase an At Bat subscription in-app (and can also purchase at MiLB.TV on the web). At Bat subscribers will be able to watch 7,000 Minor League games live or on-demand, some of which are subject to blackouts.

At Bat subscriptions can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Apple iTunes in-app purchases.

At Bat or MLB.TV Subscriber Login

Subscribers who already own At Bat or MLB.TV, or have connected an in-app iTunes subscription purchase to their MLB account, can access subscription features by entering their MLB email and password in the MiLB app. If they've already logged in to their MLB account using either the MLB app, Ballpark app or Safari on their iPhone (regardless of if the apps are currently installed), their credentials will automatically appear, and they can simply tap on "Continue with MLB" to login. If you haven't logged into your MLB account using the MLB app, Ballpark app or Safari on your iPhone before, please follow these steps:

  1. Open the MiLB app
  2. Tap on "More" in the bottom right
  3. Tap on "Settings" in the top right
  4. Tap on "Log In," and enter your MLB email and password

Subscription Management


If you have purchased an At Bat subscription directly through the in-app purchase from Apple iTunes (not directly from the website), please review the information below.

If you have completed your purchase through the website, please see the section " Website Purchase and Cancellation Information" section.

Purchasing an Apple iTunes Subscription

In-app purchases are purchased from and billed by Apple iTunes, not These purchases are subject to the terms and conditions of Apple iTunes. All billing and refund inquiries must be directed to Apple iTunes. does not have access to Apple iTunes accounts or transactions. If you wish to confirm the type of subscription that has been purchased from Apple iTunes, please consult your Apple iTunes account or receipt as each subscription will have a unique billing name.

The At Bat annual purchase (billed as "At Bat Yearly") is valid for one year and will be re-billed every year by Apple iTunes until canceled by the user. Apple iTunes will send an email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

The At Bat monthly purchase (billed as "At Bat Monthly") is valid for 30 days and will be re-billed every 30 days, year-round by Apple iTunes until canceled by the user. Apple iTunes will send a monthly email well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

Accessing your Apple iTunes In-App Purchase on other Supported Devices

A major benefit of connecting your Apple iTunes purchase to an MLB account is being able to access the purchase across your compatible Apple and Android devices. You will also have access to At Bat on the web. Separate purchases are no longer required. In addition, connecting a purchase to a MLB account allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to a MLB account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.

  1. Open the MiLB App
  2. Tap on the "More" tab
  3. Tap on "Settings" in the upper right
  4. Tap on "Log in to Account" and log in with existing MLB credentials or "Create an MLB Account" to register for a new account.

Restoring a previous Apple iTunes purchase

Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple iTunes purchase, please go to the MiLB App, tap "More" > "Settings > Log in to MLB Account" section and ensure that you are logged out.

Cancelling an Apple iTunes Monthly Subscription

*On your iPhone or iPad:

  1. Open the Settings app

  2. Tap your name, then tap Subscriptions*

  3. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?

  4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.

*If you don't see "Subscriptions" in the Settings app, tap "iTunes & App Store" instead. Tap your Apple ID (which is usually your email address), then tap on "View Apple ID." Sign in, scroll down to Subscriptions, then tap on "Subscriptions."


Purchasing or Cancelling an At Bat Subscription

At Bat subscriptions are billed by MLB. All billing and refund inquiries should be directed to MLB Customer Service.

Customers should visit for the most updated subscription information and purchase options.

Customers that have purchased At Bat directly from MLB and not through an app store (Apple iTunes), may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."




If you are experiencing difficulty with the MiLB App, please follow the steps below.

  1. Navigate to your Apple device home screen.
  2. Double tap on the home button to open the application tray.
  3. Swipe up on all of the open applications to close them out.
  4. Tap the home button or on the screen to close the application tray.
  5. Press and hold the power button at the top of the device and the physical home button simultaneously. Continue holding these buttons until the screen goes black and then an Apple logo appears.
  6. The device may take a few minutes to return to the Apple device home screen.
  7. Once the device returns to the home screen, please try launching the application again.

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.


In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

MiLB live and archived content is subject to blackout restrictions and relies on location data provided by the MiLB application for verification. The following factors may affect successful blackout verification.

  1. Location services are not enabled on the device.
  2. GPS satellites are not visible due to being indoors/away from windows.
  3. A cellular data or Wi-Fi hotspot, satellite, hotel or corporate/VPN internet connection is being used.
  4. You are attempting to access while traveling in motion (plane, train or automobile).

Please follow the steps below to ensure your location settings are enabled on the device:

  1. From the Apple device home screen, tap "Settings."
  2. Tap "Privacy."
  3. Tap "Location Services."
  4. Ensure location services are "On" at the device level.
  5. Scroll down to the application and ensure location services are enabled for the application.
  6. Return to the main menu and choose "General."
  7. Tap "Reset" from the list.
  8. Tap "Reset Location & Privacy" and confirm.
  9. Navigate to your Apple device home screen and please try launching the application again.

If you're accessing the game from a cellular connection or mobile hotspot, attempting to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode, and the device may connect to a different tower with different routing.

If you're receiving "Authentication Failed" or "Authorizing" errors when attempting to play live games, please navigate to the MiLB app > More > Settings, tap on "MLB Account," then tap on "Log Out." Re-enter your registered MLB account email and password. You may receive this message if you recently reset your MLB password, but did not update the stored login information, or if you don't have an active subscription.

If you're receiving "Connection" errors and have purchased a subscription from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB account. Navigate to the MiLB app > More > Settings, tap on "MLB Account," then tap on "Log Out." Re-enter your registered MLB account email and password (or create a new account), then connect your purchase by tapping on "Connect purchase to MLB."


I forgot my password. What should I do?

  1. Tap on the "More" tab
  2. Tap on "Settings" in the upper right
  3. Tap on "MLB Account" and tap "Forgot Password." Enter your registered MLB account email and we will send a new password to that address.

How do I log out of MiLB?

  1. Tap on the "More" tab
  2. Tap on "Settings" in the upper right
  3. Tap "Log Out" at the bottom of the screen

Contact Us Customer Service

If you have any questions or require troubleshooting assistance while watching MiLB games, please contact Customer Service online or call us toll-free at 866-244-2291.

If you have questions regarding your At Bat or MLB.TV subscription, please contact MLB Customer Service.