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Frequently Asked Questions about the start of the 2020 Season

May 26, 2020

Q: When will the season start? Minor League Baseball has not yet specified a start date for the 2020 season, but they are currently working in conjunction with Major League Baseball to determine a time frame for a potential Opening Day. Given the uncertainty regarding the spread of the coronavirus

Q: When will the season start?

Minor League Baseball has not yet specified a start date for the 2020 season, but they are currently working in conjunction with Major League Baseball to determine a time frame for a potential Opening Day. Given the uncertainty regarding the spread of the coronavirus and the potential effectiveness of all of the measures currently being undertaken, it may be a few more weeks until we have clarity on a potential start date. There is a possibility that the end of the season will be extended by a few weeks. Whether that is sufficient to make up for the loss of games at the start of the season or not will depend on a variety of factors and unknowns. Any updates will be shared on our social media platforms immediately and posted to our website.

Q: Is the team store, ticket office, and administrative office open?

As of May 26th the Timber Rattlers team store, ticket office, administrative office are open with Covid-19 cleanliness standards we strongly recommend. Tickets will still be available for purchase online and the online team store is open 24/7 with new merchandise available throughout the summer.

Q: Are there guest cleanliness standards at the stadium?

Yes, we strongly recommend all guests to where a mask and maintain six-foot distance between you and others. We prohibit any guests from entering if they are sick and considered "at risk".

Q: Is Neuroscience Group Field at Fox Cities Stadium prepared to provide a clean and healthy environment for fans?

The Timber Rattlers have always provided a safe, clean and healthy environment for fans during all games and events. We will be taking all precautions and implementing advanced safety protocols as recommended by the Center for Disease Control and local health authorities. We continue to make the health of guests our top priority and ensure that every possible measure will be taken to ensure the future health of guests to Neuroscience Group Field at Fox Cities Stadium. Currently at the stadium we have been disinfecting all touch points in our facility, wearing face masks when interacting with the public, social distancing in the work place, and have set up barrier screens at reception desks. Any events with the public in attendance at the stadium will have stringent cleanliness guidelines we will make known to ensure guest comfortability and safety.

Q: Will there be attendance restrictions when games resume?

As of today, attendance restrictions is most likely to happen. We will follow any protocols in place for community gatherings in our area if games and events resume.

Q: What happens if I have tickets for a game that ends up not being played?

Currently, we plan to treat tickets to an un-played game the same as if that game was rained out. The ticket can be exchanged for any remaining game during the 2020 season, based on availability. As we better understand a start date for the 2020 season, we will evaluate this policy and make a determination if alternate solutions become necessary.

We also understand that if games resume, and the community is welcome back at Neuroscience Group Field at Fox Cities Stadium, individual ticket holders will determine their comfort level for attending games. Our commitment is always to put our fans first and we will work towards solutions with each fan that shows our commitment.

Q: Are you still accepting applications to work at the ballpark this season?

Yes! We are still actively accepting applications for those interested in working at Neuroscience Group Field at Fox Cities Stadium for the 2020 season. You may download an application at the Timber Rattlers website. Please submit a completed application to [email protected].

Q: Does the delay to start the 2020 season impact of scheduled events at Neuroscience Group Field at Fox Cities Stadium?

Future events will be evaluated based on the situation in place at that time. Any updates will be shared on our social media platforms immediately and posted to our website.

For more information, please contact us at (920) 733-4152