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southbendcubs.com | The Official Site of the South Bend Cubs
Group Policies & FAQ

Can I purchase group tickets on your website?

No, group tickets must be purchased through the South Bend Cubs Box Office. For more information call 574-235-9988 or email us at groups@southbendcubs.com. All group tickets must be purchased in advance as our group rates are not available on game days.

Is a deposit required?

Yes, a 10% non-refundable deposit is required to reserve your game date and seat location. Once we have received your deposit your game date and seat location are guaranteed.

When is my final payment due?

Final payment is due seven days prior to the date of your game.

Once I place my order is it possible to adjust the size of my group?

You can make changes to your reservation by calling us at 574-235-9988. However, once your final payment has been made we can only add tickets to your group's original order. We are not able to refund or exchange tickets after your final payment has been made. 

How will I receive my tickets?

Your tickets will be mailed or delivered to you as soon as we have received your final payment. If you purchase additional tickets the week of your event, those tickets will be available for you to pick up at the box office on the day of your game.

Can I order tickets on consignment?

Tickets are available on consignment and we do have some fundraising opportunities available. Please call us at 574-235-9988 for more information.

What happens if my game is canceled / rescheduled due to bad weather?

If your game is canceled or rescheduled before the game starts or if bad weather hits during your game and a final outcome of the game has not been decided, we will work with you to exchange your tickets for a future game.  

What are the next steps in planning my group outing?

We will provide you with flyers, pay stub reminders, and other promotional materials for you to publicize your event. The sooner you select your date, the sooner we can start planning and promoting your group's night out at Four Winds Field.

My group is coming out to a game soon. Where should I park?

We have seven parking lots that are all located within a one block radius of the stadium. Parking is available on a first come first serve basis and the fee to park is $7 per car. Group rates are available for parking (but all specially priced parking must be purchased in advance). You can also park for free on many of the streets surrounding the stadium, but those spaces fill up quickly. Click here to see a parking map.

My ticket came with a wristband. What is this for?

Your wristband lets our concession staff know that your group has purchased one of our all-you-can-eat buffets. Make sure that you are wearing your wristband before you head to your buffet line in order to ensure service. We ask that you wear your wristband at all times in order to make sure that your group members are the only individuals taking advantage of your food.

My ticket came with a hat coupon. What is this for?

Most of our group packages include a free South Bend Cubs hat for every member of your group. In order to claim your hat you must fill out this group hat redemption coupon and turn it in at our hat table. You can find our group hat table just beyond the Picnic Garden on the third base side of the stadium up until the end of the 5th inning. In order to redeem your group hat after the 5th inning you can go to our guest services kiosk located on the main concourse directly behind home plate.

My group purchased a two hour all-you-can-eat buffet. Where do I find my group's food once I get to the ballpark?

If your group is sitting in the Stadium Club, Tiki Bar, Party Patio, or in one of our suites your food will be waiting for you in your group's area when you arrive. If your group has reserved a spot in our Picnic Garden, your food will be located underneath the blue tent located on the third base side of the stadium by the Picnic Garden. You should be able to tell where your group is seated by looking at your ticket. If you are unsure, please feel free to give us a call at 574-235-9988.

When does my group's buffet start? How long does it run?

Typically our two hour all-you-can-eat buffets start one hour before the game. Unless your group has made arrangements in advance to start your food later or to keep the buffet open longer, all buffets last two hours.

I am not sure where my group area is located. Where is my group seated?

If you are unsure where your group area is located, or if you have additional questions, please present your ticket to an usher or call the South Bend Cubs at 574-235-9988.