Q: WHEN CAN I ENTER NAT BAILEY STADIUM FOR A GAME?

A: Gates will open one hour prior to the First Pitch.

Q: HOW DOES PARKING WORK AT THE BALLPARK?

A: On game days there is parking available on a first come, first serve basis; it is $10 (cash only) per car or $20 (cash only) for oversized vehicles like RV’s or buses. We also offer a free bike valet and are accessible via public transit.

Q: HOW DO I REDEEM MY NATPACK VOUCHERS FOR TICKETS?

A: There are 4 ways to redeem your vouchers:

1. Online with your My Tickets Account, contact your C’s representative for further details

2. Call our Box Office at 604 872 5232 and a member of our C’s staff will be happy to help you

3. Stop by the Box Office during business hours

4. Contact your C’s representative

Q: CAN UNUSED VOUCHERS BE CARRIED FORWARD TO THE NEXT SEASON?

A: Unused vouchers will not be refunded or carried forward to future seasons. To avoid disappointment due to ticket scarcity,

we strongly recommend all NatPack holders to redeem their vouchers as early as possible, including during the special ticket holder redemption week.

Q:WHERE IS WILL CALL LOCATED?

A: Will Call can be found at the front of the stadium, to the left of the Box Office and across from Hillcrest Community Centre. Call our Box Office at 604 872 5232 for more information.

Q: IS THERE WHEELCHAIR ACCESSIBLE SEATING AT NAT BAILEY STADIUM?

A: We have wheelchair seating along the 3rd base line and within the hey y’all! Porch. If someone in your group requires accessible seating please let your Canadians representative know. These seats are not covered, so please plan accordingly.

Q: WHAT IS C’S CASH?

A: C’s Cash is our dollar to dollar stadium currency. It comes in $5 increments and can be used throughout the stadium to purchase food, beverage or merchandise. Please contact your C’s representative to purchase C’s Cash prior to your game date.

• Voucher redemption is subject to availability. Seats should be booked well in advance of the game you wish to attend.

• Vouchers cannot be carried forward to future seasons.

• If a complete game cannot be played due to weather, your ticket becomes an undated voucher that can be redeemed for a Reserved Grandstand ticket to a future 2020 Canadians game (subject to availability).

• Alcohol service ends at the conclusion of the 7th Inning unless otherwise posted and is subject to change at the team’s discretion.

Nat Bailey Stadium is a family venue, guests not adhering to the Vancouver Canadians Fan Code of Conduct will be asked to leave

without ticket refund.

• No outside food or drink is permitted.

Refund Policy for Cancelled or Impacted Games at Nat Bailey Stadium

Due to the evolving nature of the COVID-19 pandemic, the Vancouver Canadians may be required to (a) cancel or suspend an Event and not reschedule or resume it, (b) cancel or suspend an Event and reschedule or resume it in a different locale or (c) hold an Event without fans, or with limited fans, in attendance (each, a "COVID-19 Suspension"). If a Game or other Event is subject to a COVID-19 Suspension that prevents the Holder from using this ticket, the Holder of this ticket may exchange for any future home date for a ticket of the same value or less based on availability during the same calendar year.