The El Paso Chihuahuas and Southwest University Park want to make every guest feel welcome. If you or someone you are with has questions about accommodations for disabled fans, you may reach us before, during, or after an event by e-mail at [email protected], by phone at (915)-533-BASE, or by visiting our Guest Services Center behind Section 112.
ACCESSIBILITY
All stadium facilities will comply with the American with Disabilities Act. ADA accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.
Durango Street:
The ADA Entrance will be the Clock Tower located next to the Durango Box Office. The elevator for use to all levels of the ballpark is located inside.
Santa Fe Street:
There are two (2) ADA entrances at both Franklin and Santa Fe Gates, which are on either side of the Big Dog House located in right field. The Elevators can be accessed to the left, past the stairs leading to the main concourse, and down the tunnel.
ACCESSIBLE SEATING/COMPANION SEATING
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
· Section 103: 3 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 111: 4 wheelchair spaces
· Section 114: 4 wheelchair spaces
· Section 204: 3 wheelchair spaces
· Section 211: 1 wheelchair spaces
· Section 212: 2 wheelchair spaces
· Dugout Club: 1 wheelchair space
· Budweiser Bullpen: 2 wheelchair spaces
ADA seats may be purchased at our Ticket Offices or by contacting Ticket Personnel at (915) 533-BASE
ASSISTIVE LISTENING DEVICES
Assisted Listening Devices can be checked out at the Guest Services Center behind section 112.
CART SERVICE
See Parking
CONCESSION STANDS
Professional Sports Catering (PSC) is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.
DIETARY RESTRICTIONS
The Chihuahuas prohibit bringing any outside food or beverages into the ballpark. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, one sealed plastic water bottle per guest, or one empty plastic water bottle or cup per guest for water fountain refills. No glass, no exceptions. If a guest has special dietary needs, they must receive proper approval from gate security before bringing in items. Approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date from a designated bag attendant at each gate.
DROP-OFF & PICK-UP AREAS
Drop off location for ADA guests:
Durango St. & West Franklin Ave.
General Public drop off locations:
Main St. & Santa Fe St., San Antonio Ave. between Durango St. & Santa Fe St.
ELEVATORS
ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.
FIRST AID
Emergency medical technicians are provided by ProAction and are available at all El Paso Chihuahuas games located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or a member of the Chihuahuas Staff. Do not try to move an injured guest or administer any treatment.
GROUPS
The El Paso Chihuahuas offer group rates for those who have 20+ persons in their party. Anyone wishing to reserve tickets for groups should be directed to the El Paso Chihuahuas Baseball Group Sales Department by phone or text at (915) 533-BASE
GUEST SERVICES
This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guests can refer to this booth for assistance with general questions, security or medical situations, guest concerns, lost and found, etc. If a guest would like to follow up questions, they can email Guest Services Management at [email protected] or by calling 915-242-2000 ext. 3090.
THE HOSPITALS OF PROVIDENCE CHILDREN'S HOSPITAL CHICO'S PLAYGROUND
Due to considerations in relation to COVID-19, The Hospitals of Providence Children’s Hospital Chico’s Playground is closed until further notice.
The Hospital of Providence Children's Hospital Chico's Playground is located on the centerfield concourse and consists of a splash pad, children's play set, and inflatables. The Hospital of Providence Children's Hospital Chico's Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. Chico’s playground is available on most game dates but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only and must be accompanied by an adult upon entry and exit. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in The Hospital of Providence Children's Hospital Chico's Playground. See area signage for a full list of rules and regulations.
PARKING
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.