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Access Guide for Guests with Disabilities

The El Paso Chihuahuas and Southwest University Park want to make every guest feel welcome. If you or someone you are with has questions about accommodations for disabled fans, you may reach us before, during, or after an event by e-mail at [email protected], by phone at (915)-533-BASE, or by visiting our Guest Services Center behind Section 112.



A

ACCESSIBILITY
All stadium facilities will comply with the American with Disabilities Act. ADA accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.

Durango Street:
The ADA Entrance will be the Clock Tower located next to the Durango Box Office. The elevator for use to all levels of the ballpark is located inside.

Santa Fe Street:
There are two (2) ADA entrances at both Franklin and Santa Fe Gates, which are on either side of the Big Dog House located in right field. The Elevators can be accessed to the left, past the stairs leading to the main concourse, and down the tunnel.

ACCESSIBLE SEATING/COMPANION SEATING
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:

· Section 103: 3 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 111: 4 wheelchair spaces
· Section 114: 4 wheelchair spaces
· Section 204: 3 wheelchair spaces
· Section 211: 1 wheelchair spaces
· Section 212: 2 wheelchair spaces
· Dugout Club: 1 wheelchair space
· Budweiser Bullpen: 2 wheelchair spaces

ADA seats may be purchased at our Ticket Offices or by contacting Ticket Personnel at (915) 533-BASE

ASSISTIVE LISTENING DEVICES
Assisted Listening Devices can be checked out at the Guest Services Center behind section 112.

C

CART SERVICE
See Parking

CONCESSION STANDS
Professional Sports Catering (PSC) is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.

D

DIETARY RESTRICTIONS
The Chihuahuas prohibit bringing any outside food or beverages into the ballpark. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, one sealed plastic water bottle per guest, or one empty plastic water bottle or cup per guest for water fountain refills. No glass, no exceptions. If a guest has special dietary needs, they must receive proper approval from gate security before bringing in items. Approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date from a designated bag attendant at each gate.

DROP-OFF & PICK-UP AREAS
Drop off location for ADA guests:
Durango St. & West Franklin Ave.

General Public drop off locations:
Main St. & Santa Fe St., San Antonio Ave. between Durango St. & Santa Fe St.

E

ELEVATORS
ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.

F

FIRST AID
Emergency medical technicians are provided by ProAction and are available at all El Paso Chihuahuas games located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or a member of the Chihuahuas Staff. Do not try to move an injured guest or administer any treatment.

G

GROUPS
The El Paso Chihuahuas offer group rates for those who have 20+ persons in their party. Anyone wishing to reserve tickets for groups should be directed to the El Paso Chihuahuas Baseball Group Sales Department by phone or text at (915) 533-BASE

GUEST SERVICES
This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guests can refer to this booth for assistance with general questions, security or medical situations, guest concerns, lost and found, etc. If a guest would like to follow up questions, they can email Guest Services Management at [email protected] or by calling 915-242-2000 ext. 3090.

K

THE HOSPITALS OF PROVIDENCE CHILDREN'S HOSPITAL CHICO'S PLAYGROUND
Due to considerations in relation to COVID-19, The Hospitals of Providence Children’s Hospital Chico’s Playground is closed until further notice.

The Hospital of Providence Children's Hospital Chico's Playground is located on the centerfield concourse and consists of a splash pad, children's play set, and inflatables. The Hospital of Providence Children's Hospital Chico's Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. Chico’s playground is available on most game dates but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only and must be accompanied by an adult upon entry and exit. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in The Hospital of Providence Children's Hospital Chico's Playground. See area signage for a full list of rules and regulations.

P

PARKING
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.

R

RESTROOMS
Due to considerations in relation to COVID-19, some restrooms or restroom fixtures may be closed for the 2020 season. All ADA requirements and Family Restroom needs will still be met.

There are 11 sets of public restrooms, and three (3) public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.

The locations are as follows:
· Field Level - behind home plate (Dugout Club)
· Field Level - Family Restroom, first baseline (KLAQ Fiesta Patio)
· Concourse Level - Center field, next to the Santa Fe Pavilion
· Concourse Level - down the third baseline, behind the Budweiser Bullpen Patio (Section 122)
· Concourse Level -third baseline (Section 115)
· Concourse Level-Family Restroom, third baseline (Section 115)
· Concourse Level -first baseline (Section 110)
· Club Level - third baseline (Section 211)
· Club Level - Family Restroom, third baseline
· Club Level - Suite Restrooms behind home plate
· Club Level - Big Dog House (Sun Kings Saloon)
· Press Level - Behind home plate
· Big Dog House - City Hall Grill
· Big Dog House - Sun Kings Saloon
· Big Dog House - Wooftop Deck

S

SENSORY KITS
In an effort to be a sensory inclusive ballpark, Southwest University Park partnered with KultureCity on as part of a sensory inclusive program. This program is designed to help guests with sensory needs such as PTSD, autism, dementia, etc. feel safe and welcome. The Guest Services Center located behind home plate & Section 112 has sensory inclusive kits available for check out for free. Items will be distributed after the parent/guardian/guest leaves a valid ID. Each item checked out must be returned at the end of the game at the same location.

SERVICE ANIMALS
With the exception of trained service animals as defined under Titles II and III of the American with Disabilities Act (ADA), no animals are permitted within Southwest University Park.

SUITES
Whether it is hosting friends and/or clients at a ballgame or hosting a meeting in one of the board rooms at the ballpark, Southwest University Park has plenty of hospitality options to suit anyone’s needs. Call or text (915) 533-BASE for more information.

T

TICKETS
Due to COVID-19, the Chihuahuas administrative offices and the Southwest University Park Box Offices (Durango & Santa Fe) are currently closed. For inquiries regarding your 2020 Chihuahuas single game ticket purchase(s), please email [email protected] or text (915) 533-BASE.

Ticket office hours are as follows:

Non-Gamedays
Durango and Santa Fe Box Offices:
Monday-Friday: 9 a.m. – 5 p.m.
Saturday & Sunday: Closed

Gamedays
Durango and Santa Fe Box Offices:
Monday-Friday: 9 a.m. – end of game
Saturday & Sunday: 10 a.m. – end of game

Buying Tickets
In person: Tickets can be purchased in advance at the Southwest University Park Box Office located on the corner of Durango St. & Franklin Avenue and Santa Fe St. (see hours of operation above).

By phone: Tickets can be purchased by calling (915) 533-BASE (2273). There is a $4 processing fee per phone order.

By internet: Tickets can be purchased online at www.epchihuahuas.com (limit eight (8) per purchase per event) $1.50 processing fee per ticket for online orders.

All individual game ticket sales are final and are not subject to refund or exchange. The El Paso Chihuahuas are not affiliated in any way with third party ticket vendors. To guarantee all purchased tickets are valid at entry, purchase tickets at www.epchihuahuas.com, or through a Chihuahuas ticket attendant by calling (915) 533-BASE. Complimentary Tickets are not subject to the normal exchange policy for postponed games. Guests with questions should contact the Southwest University Park Box Office for further assistance.

Season Seat Memberships are currently available for purchase by calling or texting (915) 533-BASE. Inquiries may also be made via [email protected].

AGAIN: The El Paso Chihuahuas are in NO WAY affiliated with StubHub.com, Ticket-Center.com, and other third party sites, and cannot validate any ticket purchase via any other third-party site. The Chihuahuas cannot print tickets purchased on StubHub.com, Ticket-Center.com or any other third party sites.

W

WHEELCHAIR SEATING
See Accessible Seating/Companion Seating

WHEELCHAIR SERVICES/COURTESY WHEELCHAIRS
There will be wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.