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Eugene Emeralds COVID-19 FAQ

On June 30, Minor League Baseball announced the 2020 season will not be played. Here are some Frequently Asked Questions regarding tickets, groups and special events. For fans with specific questions not addressed on the website, more information can be acquired by reaching out to [email protected] or by calling (541) 342-5367.

We thank you for your continued support of Emeralds Baseball and look forward to seeing you all again in 2021!

Individual Game Tickets

Q: What happens to my individual game tickets that I purchased for 2020?

A: Your payments for any individual game tickets will automatically be credited to your Emeralds ticket account. You can utilize your credit within your account at any point for any 2021 Emeralds ticket purchase as tickets or plans are released for sale. No action is required from you at this time.

Q: I have vouchers for a 2020 Emeralds game, what do I do with these?

A: All 2020 vouchers will roll over to the 2021 season. Fans will be able to use these vouchers when individual tickets go on sale for the 2021 season in person at the Emeralds Box Office.

Season Memberships

Q: What happens to my Emeralds Season Membership with the season being cancelled?

A: Your 2020 membership will be rolled over to the 2021 season and all payments will be credited towards your 2021 season. Please contact your account representative with any additional questions.

Q: When can I renew my seats for 2021?

A: Your credit from all games and parking paid for the 2020 season will automatically renew your same seats for the 2021 season. If you wish to make any seat changes, please contact your account representative.

Mini-Plans

Q: What happens to my mini plan with the season being cancelled?

A: Your 2020 mini plan will be rolled over to the 2021 season and all payments will be credited towards the 2021 season. As a thank you the Emeralds would be happy to provide some extra games to your plan in 2021.

Group Outings, Suite Nights and Picnics

Q: What happens to my Group Outing, Suite Night or Picnic with the season being cancelled?

A: Credit for all hospitality areas, group tickets and any miscellaneous items (parking, food, etc.) purchased, will automatically be applied towards your 2021 group outing renewal. If you have any questions, please contact your account representative.

Q: When will I be able to select the date for my Group Outing, Suite Night or Picnic for the 2021 season?

A: The process of selecting dates will begin shortly after the Emeralds receive their 2021 season schedule. This process will most likely happen in January. Your ticket representative will be in contact once the schedule is released.

Q: Will I receive the same date, area and seats as I did for 2020?

A: Your account representative will work with you to select your date and seating location based upon date availability and the group renewal process. We will work to provide you with the best possible options based upon your desired interest.

NOTE: We will begin rescheduling groups for the 2021 season as soon as our 2021 schedule is finalized. We will notify all Groups after the schedule is announced with details on how to reschedule your event date.

Community

Q: My organization had signed up to participate in a Fundraiser through the Emeralds, what happens to that?

A: Your 2020 fundraiser will be rolled over to the 2021 season and all payments will be credited towards your 2021 fundraiser.

Q: I received ticket vouchers through a local nonprofit, are those vouchers still good?

A: Yes, those community vouchers will roll over to the 2021 season.

Q: I purchased a package through the 12 Days of Christmas program, what will happen to that?

A: The Emeralds will be rolling over the 12 Days of Christmas packages to the 2021 season. The ticket vouchers will also roll over. Once we receive our 2021 season schedule a staff member will be in touch to coordinate your special outing at PK Park.

Q: My child completed the 2020 Sluggo’s Home Run Reading Program, will they get their vouchers?

A: Yes, we have Home Run Packages for students who completed Sluggo’s Home Run Reading Program. Parents can email completed bookmarks to [email protected] for their package.


If you have any further questions, comments or concerns, please reach out to us at (541) 342-5367