The Hub City Spartanburgers, the High-A Affiliate of the Texas Rangers, are excited to welcome you to Fifth Third Park, the Upstate's home for family FUN! To help deliver the best possible ballpark experience, here's a comprehensive guide of our ballpark policies and answers to many FAQs. We can't wait to greet you with a smile - let's go 'Burgers!

Accessible Parking

The best accessible parking will be found in the parking garage attached to the stadium. There are a limited number of accessible parking spaces in the garage, at 17.

Parking Map

Accessible Seating – Locations

Fifth Third Park accessible seating is available at the top of the following sections: 105, 106, 108, 111, 113 and 114. Each section can seat up to eight (8) individuals.

Accessible seating is intended to have only one companion guest per person requiring accessible seating.

Accessible Seating – Ticket Information

Fifth Third Park accessible seating is reserved exclusively for fans with accessible needs and their companions. All people attending baseball games and other events at the ballpark require an admission ticket, including those accompanying fans with accessible needs.

Hub City Spartanburgers games: [email protected], (864) 594-0701.

Accessible seats are subject to the same on sale schedules and ticket availability as standard seating and are sold on a first-come, first-served basis.

Fans requiring an accessible seat may also purchase up to one (1) additional seat for their companion (subject to availability) unless otherwise restricted by event-level ticket limits, due to limited availability.

Aisles & Aisles Etiquette

For the safety and enjoyment of other fans, Fifth Third Park and the Hub City Spartanburgers ask that you please do not sit or stand in the aisles. Aisles must be kept clear at all times.

With the addition of netting throughout the ballpark to ensure fan safety, fans are permitted to enter the seating area at any point in time throughout the game. That being said, fans are strongly encouraged to remain aware as they are entering/exiting their seats.

Alcohol

The Hub City Spartanburgers, Fifth Third Park and Oak View Group are committed to promoting and ensuring responsible alcoholic beverage sales and use. All servers within Fifth Third Park are South Carolina ServSafe Alcohol certified. Our goal is to create a safe, enjoyable and family-friendly environment where alcohol service and consumption is managed thoroughly.

Alcoholic beverages may only be purchased from authorized vendors once inside Fifth Third Park and fans may not bring in or leave the facility with any alcohol. Upon request for proof of age, fans must produce a valid form of photo identification.

Fans may have no more than two (2) alcoholic beverages in their possession at any time. Alcohol service is in all concession stands and suite level will conclude at the end of the seventh (7th) inning. The Hub City Spartanburgers, Fifth Third Park and its concessionaire Oak View Group reserve the right to discontinue alcohol service for fans at any time.

Fans found with unauthorized alcohol can have their ticket confiscated and be removed from  Fifth Third Park  without compensation.

The following may also result in your ejection from Fifth Third Park and/or possible prosecution:

• Attempting to use fraudulent identification

• Public intoxication

• Purchasing alcohol for a minor

• A minor attempting to purchase or found to be in possession of alcohol

Animals

Guide Dogs, Service Animals, and Support Animals are welcome at all Fifth Third Park events and Hub City Spartanburgers games. Any fan accompanied by a Guide Dog, Service Animal, or Support Animal is required to present acceptable documentation upon entry and upon request within the ballpark evidencing the animal is required due to a disability and/or is individually trained to do work for, perform a task for, or otherwise provide support to a person with a disability. Examples of acceptable documentation include a medical note from a regulated health professional or an identification card for people who are blind and use a guide dog.

Support Animals required by individuals due to a disability are also permitted at all Fifth Third Park events and Hub City Spartanburgers games, provided that (i) any such Support Animal does not pose a health and safety or security risk, (ii) acceptable documentation is provided upon entry and upon request within the ballpark evidencing that the Support Animal is required by and provides support to an individual due to a disability, and (iii) such Support Animal and its handler are otherwise in compliance with current Fifth Third Park rules and policies, including the Service/Support Animal Code of Conduct. Examples of acceptable documentation include a medical note from a regulated health professional.

Fans with Guide Dogs, Service Animals and Support Animals are encouraged to purchase Accessible Seating. Fans wishing to sit in standard seats are kindly asked that their animal fits under the seats, and aisle seats are recommended.

Fans who are accompanied by Guide Dogs, Service Animals or Support Animals are required to maintain control of them and must always keep them on a leash or harness while in the ballpark, and otherwise comply with current Fifth Third Park rules and policies, including the Service/Support Animal Code of Conduct.

Fans with Guide Dogs, Service Animals or Support Animals are permitted to enter Fifth Third Park via all gates.

Animals who do not provide any of the foregoing services or support functions and who are not accompanied by acceptable documentation will not be granted entry into Fifth Third Park. Pets are not permitted inside Fifth Third Park. In addition, we have the right to deny admission or immediately remove a Guide Dog, Service Animal or Support Animal and its handler(s) from the ballpark, without refund, should a Service Animal or Support Animal and/or its handler(s) not adhere to any current Fifth Third Park rules and policies, including the Service/Support Animal Code of Conduct.

ASL Interpreter Services

Fans requiring sign language interpreting services for concerts at Fifth Third Park should contact our Event team a minimum of 30 days prior to the event and we will make every effort to accommodate. The Event team can be contacted at [email protected] or by phone at (864) 594-0702.

Please note: We do not offer ASL Interpreters forHub City Spartanburgersgames.

Assisted Listening Devices

The Hub City Spartanburgers offer assisted listening devices upon request. ALDs may be checked out at the Guest Services booth, located on the 100-level behind section 107.

ATMs

ATMs are not available in the ballpark. Fifth Third Park is a cashless facility.

Baby Change Stations

Baby Change Stations have been installed in all the family restrooms throughout Fifth Third Park.

For those seeking extra room or privacy, Family restrooms are available near Sections 104, 117 and upstairs on the suite level outside of the Milliken Club and Suite 8.

An Infant Feeding Room (Fan Services Room) is also open on the main concourse level behind Section 105.

Bags

To expedite entry into the ballpark, fans are encouraged to bring clear bags into the ballpark. Soft-sided bags such as diaper bags, medical bags and small purses/knapsacks are permitted, whereas hard-sided cooler bags and containers are not.

In accordance with Major League Baseball security regulations, any bag larger than 16 inches by 16 inches by 8 inches will not be permitted into Fifth Third Park. All bags will be thoroughly inspected before they are allowed inside the stadium.

To ensure fan safety, the  Hub City Spartanburgers reserve the right to inspect any bags or articles prior to entry into Fifth Third Park and may refuse admittance of any item(s) deemed hazardous, inappropriate, offensive or suspicious. We would encourage all our fans to bring clear bags to the stadium to help expedite the inspection process.

No bag storage is available at the ballpark.

Ballpark Tours

There are no individual tours for Fifth Third Park. All tours must be organized through our Event team. The Event team can be contacted at [email protected] or by phone at (864) 594-0702.

Banners and Signs

The Hub City Spartanburgers encourage fans to show their team pride and welcome support for the team demonstrated through homemade banners and signs. Fans are welcome to bring banners and signs to Fifth Third Park provided they do not (a) interfere with the game itself or any game-related events, or with the ability of other fans to enjoy the game or any such events, or (b) contain messages, graphics or other content that may be considered distracting, commercial, religious, political, or intended to draw attention to international, political or other similar events, causes or conflicts. Banners and signs must be family-friendly, and may not be obstructive, offensive, disparaging, unlawful or otherwise objectionable or inappropriate. Banners and signs may not block or cover any building signage or displays.

Batter's Eye

The large green board directly in center field is intended to give the batter a clear and unobstructed view of the baseball as it leaves the pitcher's hand.

Bicycle Stands

For those traveling to Fifth Third Park by bicycle, there are bicycle stands available for use by fans outside Fifth Third Park. These are located near Right Field Gate. If you would like to park your bicycle by the Home Plate Gate, you may lock it to the perimeter fencing on the breezeway.

Gas powered vehicles (i.e. mopeds and scooters) are not permitted to be parked in these areas. Failure to comply could result in towing of these vehicles. The Hub City Spartanburgers and Fifth Third Park are not responsible for the loss or damage to any item(s) secured in these areas.

Booster Seats

Booster seats for young children are not available at Fifth Third Park.

Bottles

Plastic bottles/refillable water bottles are allowed at Fifth Third Park but cannot be full prior to entry. Refillable bottles can be filled at designated water filling stations throughout the ballpark.

Concessions does not fill personal cups with ice due to sanitation, cups of ice can be purchased from the Cabooze Bar.

Fans are strictly prohibited from bringing in outside alcohol inside Fifth Third Park. Glass bottles and cans are prohibited.

Fans will be asked to remove tops from a bottle(s) prior to entry into the stadium.

Box Office Location

Mobile ticket support is available at the Hub City Spartanburgers Box Office location (next to the Team Store in the parking garage) when gates open on Spartanburgers game days. Event days are subject to plans specific to that event. Ticket purchases are available onsite. To purchase tickets, please visit Hub City Spartanburgers Single Game Tickets | Spartanburgers.

Bullpens

The Hub City Spartanburgers bullpen is located behind the right field outfield fence. The visitors' bullpen is located behind the right field outfield fence, directly left of the Spartanburgers.

Cannabis

Fifth Third Park is a smoke-free facility and this includes the use of cannabis. Any fan found smoking or vaping cannabis inside of Fifth Third Park will be removed from the facility without compensation. Fifth Third Park does provide designated outdoor smoking areas, which are located outside of each gate.

Fans found in possession of cannabis, which is illegal in the state of South Carolina, will be denied entry and or removed from the stadium and subject to prosecution. Minors in possession of cannabis will also be subject to ejection and prosecution.

Fans may be denied entry if they are impaired by either cannabis, alcohol or a combination of both.

For the safety of our fans, any Cannabis Edibleproduct, liquid (oils or drinks) or capsules will not be permitted in the stadium. South Carolina is also a state that does not allow medical marijuana, which will not be permitted into Fifth Third Park.

Cashless Payment

Fifth Third Park is accepting cashless payment only.

Child Admission Policy

Parents may bring children under the age of two (2) into Fifth Third Park for Hub City Spartanburgers home games without a ticket for the child. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Any fans two (2) years of age or older must have a valid ticket.

Chuck

Chuck is one of the Hub City Spartanburgers official mascots and loves spending his time meeting fans! Chuck is always looking to participate in events throughout the community, in addition to his appearance at Spartanburgers games during the season.

Commemorative Game Certificates

Fans who are attending their first game can visit the Guest Services location and pick up a commemorative certificate on behalf of the Hub City Spartanburgers.

Donations in Kind

The Hub City Spartanburgers assist countless charities each year and are committed to enhancing the quality of life for many individuals. Every year the Hub City Spartanburgers donate autographed baseballs, bats, jerseys and other items to non-profit and charitable organizations to assist in their fundraising endeavors.

Donation requests can be submitted here. Community | Spartanburgers

Dress Code/Offensive Clothing/Costumes

Proper attire, including shoes and shirts, must be worn at all times. The Hub City Spartanburgers and Fifth Third Park reserve the right to deny admission to and/or to remove any person wearing any clothing, costume and/or conspicuous accessory that we consider inappropriate or that could detract from the experience of other fans.

Without limiting our discretion:

• Mascot costumes and apparel are not permitted;

• Costumes, clothing and accessories may not contain messages, graphics or other content that may be distracting, commercial, political, or intended to draw attention to international, political or other similar events, causes or conflicts; and

• Costumes, clothing and accessories must be family-friendly, and may not be obstructive, offensive, disparaging, unlawful or otherwise objectionable or inappropriate

Drinking Fountains

Several drinking fountains/water bottle refill stations are located on each level within the ballpark:

• 100-Level: near Sections 104, 117

• Suite-Level: Outside of Milliken Club

Drone Policy

The use of any remote-controlled drone (UAV-Unmanned Aerial Vehicle) is strictly prohibited on or over any of the properties under the control of Fifth Third Park at any time. All inquiries regarding this policy and the use of drones (UAV) in any of these areas should be directed to the Director of Ballpark Operations at Fifth Third Park. Individuals operating drones (UAV) on stadium property may be subject to arrest and prosecution.

Drones must never be flown over the field of play while a game is in progress, and may never be flown over fans, players, coaches, umpires, or any other individuals at any time. If an unauthorized drone incursion occurs during a game, umpires will stop the game and clear players from the field.

Drop-Off/ Pick-Up Zones

Fans are welcome to take advantage of our main drop-off/pick-up zone located on the corner of West Henry St. and Daniel Morgan Ave. near our Right Field Gate.

Dugouts

The Hub City Spartanburgers dugout is located behind first base (Sections 104, 105, 106). The visitors' dugout is located behind third base (Sections 114, 115, 116). We kindly ask that fans seated in these areas respect players' need to prepare for games. Fans are prohibited from standing, banging/hitting on the dugout roofs.

Elevators

Fans requiring assistance in reaching their seating level may use the main elevator by the Guest Services booth, right behind Homeplate.

Priority should be given to elderly fans or those with accessible needs that affect their mobility. As a courtesy to our fans, we ask individuals carrying beverages on the elevators to ensure they have the appropriate lid on the container whenever possible. Although fans with accessible needs may enter Fifth Third Park through any open gate, our designated accessible entrance is the Right Field Gate which is located on the south side of the building on W. Henry St.

Emergency Evacuation

All Hub City Spartanburgers and Fifth Third Park personnel have been trained and instructed to assist fans in evacuating the stadium. In the event of an emergency at Fifth Third Park, fans are asked to remain calm and follow instructions given via the public address system, uniformed game/event staff, security, police and medical personnel.

During emergencies, fans should not use elevators; instead, fans will be directed to exit Fifth Third Park using the stairs. In the event of an emergency, all gates will be opened.

Fans are also encouraged to take the following steps in the event of an emergency:

• Be aware of your location inside Fifth Third Park at all times

• Identify the two exits located nearest to your seats and exit through one

• Stay calm, walk, and follow instructions from ushers and ballpark personnel

• When possible, avoid being separated from your friends, family or group

Employment Opportunities

All full-time, part-time or seasonal opportunities within the Spartanburgers organization are posted on the Teamworkonline website (www.teamworkonline.com).

Seasonal/part-time roles are typically posted in the winter and spring, leading up to the season beginning in April. Please stay tuned to our social media and website pages for when a job listing is available.

Fan Code of Conduct

Fifth Third Park is committed to creating a safe, comfortable, and enjoyable experience for all fans. The stadium is committed to ensuring that:

• fans have the opportunity to enjoy their Fifth Third Park experience free from foul/abusive/derogatory language and behavior, including obscene gestures and betting-related speech and behavior, whether or not directed specifically at other fans, or at players, officials or staff;

• fans refrain from displays of affection that are inappropriate in a public family setting;

• costumes, clothing and accessories that are inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable or intended to draw attention to international, political or other similar events, causes or conflicts are not permitted to detract from the experience of other fans;

• fans possess a valid game ticket and enjoy the game / event from their ticketed seat or standing area;

• the progress of the game/event is not disrupted by fans’ actions or by unauthorized persons entering the playing field/event area or restricted areas; and

• fans consume alcoholic beverages in a responsible manner. Intervention with an impaired or intoxicated fan will be handled in a prompt and safe manner.

*Fans who fail to adhere to these policies may be denied admission to, or immediately removed from, the stadium without refund or other compensation.

Fan Feedback

The Hub City Spartanburgers and Fifth Third Park welcome the ideas, comments and suggestions from our fans. It helps us improve the service we provide to our valued fans. Please contact our Guest Services Team by email at [email protected] or by filling out a contact card located at the Guest Services booth.

Fan Interference

For the safety and enjoyment of all, fans are reminded not to interfere with a ball in play or a player during a game. Those who fail to follow this policy may be subject to immediate ejection from Fifth Third Park and forfeit the ball. Fans are welcome to keep any ball landing in seating sections as long as they do not interfere with the safety and concern of others.

Field Dimensions

Ever wondered how far a ball has to travel to reach or even clear any part of the outfield fence at Fifth Third Park? Here are the distances:

• Right Field - 327 ft.

• Center Field - 411 ft.

• Left Center Field - 408 ft.

• Deep Left Field – 379 ft.

• Left Field - 328 ft.

Fireworks

Fireworks are shot every Friday following Hub City Spartanburgers games and on special occasions/events. For safety reasons, fans are not permitted onto the field, unless previously discussed with members of the Hub City Spartanburgers staff. A designated location will be used if fans are permitted onto the field.

First Aid

The First Aid room is located on the main concourse level near Section 106. Fans requiring first aid assistance are urged to contact any member of Fifth Third Park. Members of the Spartanburg Regional Hospital System EMTs are available during all Hub City Spartanburgers games and Fifth Third Park Events (when necessary).

Food and Beverage

Oak View Group is a proud partner with theHub City Spartanburgers*and exclusive food and beverage provider at *Fifth Third Park offering concessions and premium (catering, clubs and suites) services.

Chicken Crossing: Popcorn, Soft Pretzels, Hotdogs, Bojangles Supremes, Bird Dog, Cajun Filet Sandwich Fries, Famous Sweet Tea and classic country fixins! Non-alcoholic beverages, canned beer and cocktails.

The Cabooze Bar: Bottle Beer, Mixed Cocktails, Wine, Non-alcoholic Cocktails, Non-alcoholic Beer, Water, Soda and Ice.

Firebox: Popcorn, Soft Pretzel, Deep Fried Pizzas, Corndog, Hotdogs and more! Non-alcoholic Beverages, Canned Beer and Cocktails.

Spartanburger: Popcorn, Soft Pretzel, Hotdogs, Specialty Burger, Gluten-Free Buns, Black Bean Burger, Cheeseburger, Cheeseburger Combo, French Fries, Cracker Jack Beignets and more! Non-alcoholic Beverages, Canned Beer and Cocktails.

The Burger Bar: All the Fixins’ you can imagine located by Spartanburger.

Homeplate: Specialty Hotdogs, rotating food concepts featuring items such as Loaded Nachos, Mediterranean Bowls, Local Restaurants and More (changes weekly)! Also, Jeremiah’s Italian Ice!

Dippin' Dots are located by the Kids Zone and local vendors.

Wicked Weed Draft Cart – 3rd Base Line

Michelob Ultra Draft Cart – 1st Base Line

Two Scoops Ice Cream – Right Field Gate

For more information regarding food and beverage options, including a stadium dietary guide, please visit our Food and Beverage page. (this link would need to be built on our webpage, but we should have one)

Foul Balls, Home Run Balls & Bats

During the game, fans must stay in their seats except when traveling to concessions, restrooms, or for emergencies and fan services support.

All fans are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Fans are permitted to keep any foul and home run balls that are hit into the seats but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Spartanburgers or visiting team. Fans are prohibited from throwing balls back onto the field. Violators are subject to ejection and possible arrest. Any fan that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and/or criminal prosecution.

Gates Opening

To provide fans with ample time to enjoy the atmosphere, locate their seats and satisfy any cravings at the Team Store or concessions stands, gates will open 60 minutes before the first pitch at all home games, unless otherwise specified. Please note that gate times are subject to change.

Gender Neutral Restrooms

Currently at Fifth Third Park there are no gender-neutral restrooms, but family restrooms are available and private for those wishing to use them.

General Admission Tickets

General Admission Tickets are valid for ballpark entry and the General Admission lawn area, and do not include a seat in the seating bowl. Anyone with a General Admission ticket may enter the lawn area. We have one General Admission area near the Left Field Gate.

General Admission Ticket holders may not occupy ballpark seats, group areas when reserved, or portable folding chairs. Standing is not permitted in entryways, aisles, areas of seating sections, or in wheelchair/accessible and companion areas.

Gift Cards

The Hub City Spartanburgers Gift Card is a pre-paid card that can be used to purchase Hub City Spartanburgers official team merchandise (Team Store) and food and beverage purchases at select concession stands throughout Fifth Third Park. Gift cards may only be purchased at the Ticket Office.

Giveaway Items

The Hub City Spartanburgers offer several giveaway or promotional items throughout the year. These items are distributed to fans who meet specific promotional requirements and are based on limited quantities. Items are subject to change.

Giveaway Policy and Guidelines

• Guests must be in attendance and possess a valid game ticket upon entry to receive an item. One item per person, per day.

• The Hub City Spartanburgers reserve the right to deny distribution to any guest whose ticket is deemed invalid.

• All items are distributed upon entry at all the main gates of Fifth Third Park at the announced time the gates open until all items are passed out. You may only receive an item at the gate you entered. Once inside the stadium, you will not be able to receive an item at another gate. The distribution staff has been instructed to pass out items only to guests as they enter through the turnstiles.

• Guests must obtain their item upon entering Fifth Third Park and before leaving the distribution area. Out of respect for all guests, anyone who approaches the distribution area or distribution staff after he or she has left the area will not be eligible to receive an item.

• The Hub City Spartanburgers are not responsible for any lost or stolen promotional items.

Gratuities and Tips

Except for food and beverage and suite host workers, the solicitation and/or acceptance of gratuities in any form is not permitted by our event staff. Fans are welcome to share their positive feedback and appreciation by visiting our Guest Services location in-ballpark, by calling Guest Services at (864) 579-0712, or by emailing [email protected] to nominate staff member(s) for our Ballpark Star recognition program.

Group Spaces

Dr Pepper Terrace is our largest private group area with the ability to host over 100 guests within the space. Nestled down the right field line and angled back toward the field, the Terrace provides one of the best viewing experiences you can get! Enjoy the ability to move freely throughout Fifth Third Park. Ability to sit at either high-top or low-top tables and chairs. Receive a full pre-game meal, including non-alcoholic beverages, and access to the entire private space.

Chaser's Corner, presented by Spartanburg Community College, is an amazing way to create a unique baseball experience for any group you are hosting. This is a private space located behind the Left Field wall and can host up to 85 guests. Your ticket in Chaser's Corner provides you with a full pre-game picnic meal, including non-alcoholic beverages, and access to the high top & low top tables throughout the area. Your ticket to Chaser's Corner allows full access to Fifth Third Park.

Milliken Club Patio - Enjoy a social space featuring soft patio seating, patio tables and chairs, and exclusive access to a private bar. The Milliken Club Patio gives you and your guests an elevated experience in a social outdoor space to enjoy the game.

The AFL Dugout Lounge is our luxury, climate-controlled party suite! It accommodates up to 100 guests and features a spacious interior, outdoor seating, and a patio perfect for socializing. The lounge offers a great view of the videoboard and scenic sightlines of the Spartanburg skyline. Perched in left field, it provides incredible views into the home dugout as well as the Kids Zone. The AFL Dugout Lounge is one of our most well-rounded and popular group experiences at Fifth Third Park. The AFL Dugout Lounge includes a pregame picnic that runs for 90 minutes. Select your picnic menu from two standard menus or explore additional add-on food and beverage options.

Bo Boxes - Want an exclusive space in the heart of the action? This is your spot! The Bo Box presented by Bojangles is an open-air suite located on the concourse of Fifth Third Park. This space includes Bojangles' famous chicken tenders and sweet tea, as well as a personal food and beverage attendant to give you the best Spartanburgers experience possible throughout the ballgame. The Bo Box is perfect for small groups & parties!

Nightly Suites - Entertain your clients or staff at Fifth Third Park! Enjoy an intimate, climate-controlled atmosphere complete with a personal attendant, food, and non-alcoholic beverages throughout the game! Suites are perfect for the baseball fanatic or casual viewer, with seats outside that offer the chance of catching a foul ball and a Roku TV inside to entertain any guest!

Spartanburg Community College Berm Drink Rails - Host your next social gathering at our SCC Berm Drink Rails! This Non-traditional and social setting is perfect for fans drawn to Fifth Third Park's radiant atmosphere. At our most affordable group outing option, you can enjoy the game with an amazing view from left field, looking into home plate, with a high-top chair and a countertop to keep track of your belongings. Add custom options such as boxed meals or a cash bar for your group to customize and enhance your experience. We haven't even gotten to the best part; there's always a chance to leave home with a Home Run ball!

Lower Bowl Seating - Take over the ballpark with your next company outing! OurLower Seating Bowl can fit groups of all sizes. Be close to the action and experience all the shenanigans of a Spartanburgers baseball game! Option to add "Chuck's Bucks" to your tickets to be used at concession stands throughout the ballpark or our Team Store.

To learn more about Group Spaces, please visit our website at Hub City Spartanburgers Group Tickets | Spartanburgers

Guest Services

Our Guest Services booth is located on the 100-Level near Section 107. Located at Guest Services are commemorative game certificates. You can also receive assistance related to lost persons or items, pass along feedback and make other general inquiries.

Hall of Fame

The Hub City Spartanburgers and Spartanburg Day School have partnered to provide a historical display next to the concourse team store, which includes the first-ever Spartanburgers game ball and lineup card.

Hotels**

The Hub City Spartanburgers recommend staying at the following hotels when visiting Spartanburg and catching a game!

Spartanburg Marriott

299 N. Church St.

Spartanburg, SC 29306

(864) 596-1211

OR

AC Hotel Spartanburg

225 W. Main St.

Spartanburg, SC 29306

(864) 585-8900

For tourist information about the City of Spartanburg, please feel free to visit https://www.cityofspartanburg.org/.

In/Out Privileges

The ability to leave and reenter Fifth Thid Park is allowed. Upon leaving, a gate attendant will stamp your hand to identify you are allowed reentry. Without a stamp, you are not allowed to reenter, even if showing a valid ticket (due to the ticket having been scanned prior).

Inline Skates/Hoverboards/Skateboards/Scooters

Fans are encouraged to try various modes of transportation to travel to Fifth Third Park. Inline skating to the stadium can be a convenient, healthy alternative. However, inline skates, hoverboards, skateboards, scooters are prohibited from being used inside Fifth Third Park. Fans will be required to check these items in at the gate when entering. Additionally, skating on "Heelys" is prohibited within Fifth Third Park.

Jersey Customization

The Team Store at the Homeplate Plaza is pleased to provide jersey customization services in-store for fans and is accepted at all Team Store locations. For more information, please call (864) 594-0703.

Kids Run the Bases

After every Sunday game, kids 12 and under can run the bases like their favorite Spartanburgers players!

Kids Run the Bases is subject to being cancelled due to weather and other uncontrollable factors.

Kids Club

Chuck’s Lil’ Sliders

Cost is $25

1. Kids will be allowed onto the field for fireworks on the first Friday of every month, minus home opener. To make up for home opener, we will allow them on the field for Memorial Day.

2. Fast Pass for kids run the bases.

3. Designated opportunities for free play for inflatables.

4. Access to Chuck’s birthday party.

5. Picture on the field with players following ONE designated home game.

6. Quarterly events.

7. Guaranteed giveaways for kid items.

8. Participation in events increases opportunities for other experiences

9. Example – Play Ball Kid on Sundays

10. Items received:

11. T-shirt

12. Lanyard and badge

Loaded Value

Loaded Value must be purchased in advance of the game date and is for groups to add on a food and beverage component. Usually this is done by their employers, or for customers to purchase merchandise. The patron will present the ticket barcode at checkout and scan that for the loaded value to be taken off the total. If the loaded value is not working, or you would like to check a balance, please visit the sales table located next to the Sparkle City mural located on the first base side. 

Lockers

There are no lockers available for fans at Fifth Third Park. Fans entering the stadium with bats, roller blades, skateboards, etc., will need to leave these items in their car.

Lost and Found

Fans who lose an item during a Spartanburgers game or Fifth Third Park Event should visit the Guest Services location to check if the item has been returned. Fans can also contact our Guest Services department at (864) 594-0712 or [email protected]. Lost items are held for approximately one month before they are donated to local charities.

Lowered Drink Rails and Concessions

Accessible-friendly lowered drink rails may be found behind the SCC Berm. Each end of the drink rails has an accessible friendly lowered rail. These areas are a ticketed seat.

Mascots

The Hub City Spartanburgers have four mascots.

Chuck – the loveable burger (and main mascot)

Sparkle – the last of her kind (Carolina Parakeet)

Chip – pickle chip, the kid of the group

Flip – our digital mascot and spatula

To request a mascot appearance, follow this link. spartanburgers | Spartanburgers

Meeting Space at Fifth Third Park

More than just baseball! Host your business meeting or special event in one of our versatile event spaces at Fifth Third Park. Featuring multiple event spaces that are versatile and fully customizable, our spaces are designed to accommodate everything from intimate to large-scale meetings, fundraisers, receptions, weddings and more! Visit Home - Fifth Third Park for more information or to book your event.

Mobile Ticket Entry

Spartanburgers tickets will be delivered digitally through MiLB Ballpark app, Hub City Spartanburgers app and must be scanned in at the gate using a mobile device. Each fan must present their own personal digital game ticket. The ticket purchaser must forward individual tickets to each person in their group. Ticket forward exceptions include minors/children and individuals who require accessibility support. Fans are welcome to print their ticket(s) at home or have them in PDF form.

Your mobile tickets are easily accessible through the MiLB Ballpark app using your MiLB.com login information. To ensure they appear on the app, please check that you use the same email address for the MiLB Ballpark app as you used to purchase your tickets.

Once you have verified your MiLB.com login email and are in the app, log in to your account. Tickets will be viewable on the “Tickets” tab within the MiLB Ballpark app.

Noise

The volume within the ballpark may reach high decibels at certain points throughout an event due to the sound system, music, and cheer of the crowd. We recommend those who may be noise sensitive to bring ear protection with them to their event.

Noise-cancelling headphones are available for checkout at our Guest Services booth located at Section 108. These headphones are reusable and are available in both children’s and adult sizes.

Noisemakers

Musical instruments and any type of noise-making devices are prohibited inside Fifth Third Park. Any exceptions will be at the discretion of Fifth Third Park and the Hub City Spartanburgers.

Nursing Rooms/Family Restrooms

Family restrooms are available for all fans requiring a little extra room or privacy. These restrooms are located near all men’s/women’s restrooms. A Fan Services Room (Infant Feeding Room) is also open at Section 105.

Objects Thrown in Seating Area

For obvious safety concerns, fans are not permitted to throw any objects around or within the Hub City Spartanburgers seating areas (e.g., baseballs, beach balls, shoes, seat cushions, hats, food, drinks, ice, coins, etc). Failure to adhere to this policy may result in ejection from the stadium.

Outside Food and Beverage Policy

Fifth Third Park does not allow fans to bring outside food into the stadium, unless it is for food allergy purposes. Food containers must comply with bag policy and are soft-sided and small enough to fit under the fan's seat.

Plastic bottles and/or water bottles will be permitted in Fifth Third Park, as long as they are empty upon entering. Fans are strictly prohibited from bringing outside alcohol inside Fifth Third Park. Glass is not permitted.

Fans will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.

For the safety of our fans, any Cannabis Edible product, liquid (oils or drinks) or capsules will not be permitted in the stadium.

All meetings and special events hosted on property must arrange catering through our in-house catering team. Outside food and beverages are not permitted, except for refillable water bottles. Any prohibited items will need to be returned to guests’ vehicles prior to entry.

Parking

There is public parking available in and around Fifth Third Park. The parking garage attached to the stadium (Left Field Gate, 158 Pollard St.) is open every game and parking spaces are $10. There are also grass lots and other parking garages within walking distance.

Parking for all special events will be coordinated through the Special Events team and shared with the event’s designated point of contact for distribution to guests.

Please refer to our Parking Map for the location of each lot.

Pocket Schedules

Pocket schedules are available throughout Fifth Third Park. There are always schedules available at the Guest Services booth.

Police Officers

During every Spartanburgers home game, the building employs a number of police officers to patrol Fifth Third Park and assist our staff. If you have an emergency, please notify the nearest Fifth Third Park employee immediately.

Postponed Games

We realize fans travel from all over to see the Hub City Spartanburgers. Unfortunately, we can't predict what the weather will do a few hours before game time. The Upstate is known for summer pop-up storms that come through quickly and leave humidity as a reminder. Our staff will monitor the weather to ensure we take every step necessary to play each game as it is scheduled. We do not offer refunds for games unattended.

The easiest way to get updates is to follow us on social media (@HubCitySpartanburgers on Instagram and Facebook and @Spartanburgers_ on X) or via our home radio broadcast on 98.3 FM WSPG Spartanburg. We will give updates when we have them. For example: Start Time Pushed Back, Game Postponed, In-Game Rain Delay, etc. If you do not see an update, we do not have any new updates.

In MiLB, once lineup cards (Plate meeting) are exchanged, the decision to move into a rain delay is at the umpire’s discretion. Fans in attendance are encouraged to direct their attention to the video board for updates during the game.

Please note that delays do not qualify for exchange or complimentary ticket options. Exchanges or complimentary tickets are only offered in the event a game is not played as an official game. Any accommodation beyond this are at the sole discretion of the team’s leadership.

Postponed Games – Single Game & Season Ticket Members

If the game is called before gates open, tickets will be eligible for a one-time exchange. The tickets will be good for equal or lesser value for the rest of the Hub City Spartanburgers regular season games. If the team has completed 5 innings or more and the game is called as a completed game tickets will not be eligible for an exchange. In the event the game is postponed for completion on the following day, tickets will be eligible for exchange into an equal or lesser value ticket. There will be no exchanges for a weather delay, only postponement.

If the game is called after the gates have opened, seats with Milliken Club access will still be able to enjoy the Milliken Club food. Fans exchanging their seats will be able to exchange into Home Plate or Infield Seats.

Postponed Games – Hospitality Spaces

If the game is called before gates open, we will work with the company to reschedule them to a mutually agreed upon date. If the buffet is served and the game is called during the game, and is a completed game, there will be no exchange.

Postponed Games – Suites

If the game is called before gates open, you will be contacted to discuss your suite catering. If the game is called after gates are open, you will be able to remain in your suite for a limited time to consume your food and beverage.

Postponed Games – Group Tickets

If the game is called before gates open, we will work with the company/group to reschedule them to a mutually agreed-upon date. Tickets will be good for equal or lesser value for the rest of the Hub City Spartanburgers' regular season games.

Postponed Games – Fireworks

If inclement weather stops the Hub City Spartanburgers from shooting off Fireworks, tickets will be eligible for a one-time exchange. The tickets will be good for equal or lesser value for the rest of the Hub City Spartanburgers' regular season games.

Programs

The Hub City Spartanburgers Official Program is available on a first-come, first-served, basis to all home games while supplies last.

Prohibited Items

The Hub City Spartanburgers and Fifth Third Park make every effort to accommodate fans and guests as much as possible when it comes to allowing items that will enhance their experience while inside the stadium. However, the following items are prohibited at Fifth Third Park:

• Large handbags, knapsacks etc. exceeding 16" x 16" x 8"

• Hard-sided coolers

• Cameras with detachable lens' and/or larger than 3" in size

• Alcohol beverages, illegal drugs, and/or noxious substances

• Sticks (including signs attached to a stick), golf ball retrievers, brooms

• Selfie-sticks and/or retractable poles or devices

• Laser pointers

• Pressurized air horns or any noisemakers

• Glass bottles

• Projectiles that can cause injury or disruption during a game or event

• Frisbees, beach balls or other inflatable objects, including helium balloons

• Firearms, weapons, including knives and pocketknives, any item that may be used as a projectile

• Fireworks and/or other incendiary devices

• Squirt guns

• Umbrellas larger than 12 inches in length

• Stools or folding/collapsible chairs

• Full face masks that conceal a person's face

• Full costume face masks that conceal a person's face

• Oversized costumes, mascot apparel

• Gang colors/clothing

• Costumes, clothing and accessories that are inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable or intended to draw attention to international, political or other similar events, causes or conflicts are not permitted to detract from the experience of other fans

• Any animal, except for documented Service Animals

• Any other item deemed inappropriate by Management

Please note: For the safety and comfort of all fans, Rogers Centre may prohibit any other item/s deemed to be a security risk

Quiet Area

A quiet area can be found in our Fan Services Room located by Section 105.

Railings

For the safety of everyone at the ballpark, fans are asked to refrain from sitting, standing or leaning on stadium railings.

Recycling

The Hub City Spartanburgers and Fifth Third Park are committed to proactive environmental practices that benefit the venue, our fans and the community at large. Blue trashcans have been placed around the main concourse level for fans to discard their aluminum cans. Our management team continually monitors and evaluates the venues practices, ensuring that every opportunity to be environmentally conscious is investigated and implemented whenever possible.

Sensory Inclusion

Fifth Third Park is proud to be Sensory Inclusive. Sensory Bags are available at Guest Services, located on the 100-Level at Section 107. There are also some sensory items available in the Fan Services room, located on the 100-Level at Section 105.

Service/Support Animal Code of Conduct

The Hub City Spartanburgers and Diamond Baseball Holdings (the "Management") are committed to creating a safe, comfortable, and enjoyable experience for all guests atFifth Third Park (the "Stadium" or "Ballpark") and their Guide Dogs, Service Animals and Support Animals (collectively, the “Service/Support Animals”). The Management will not tolerate Service/Support Animals or their handlers exhibiting behaviors that negatively impact the experience for Stadium guests, pose a health and safety or security risk, are disruptive, or are otherwise exhibiting inappropriate behavior as determined by Fifth Third Park or Hub City Spartanburgers staff. The Management reserves the right to deny admission or immediately remove from the Stadium without refund, any individual and their Service/Support Animal(s) exhibiting any of the foregoing behaviors. Examples of negative behaviors may include, but are not limited to:

• Jumping up onto counters, tables, etc.

• Consuming human food

• Excessive barking without reason related to service or task(s) the Service/Support Animal is trained to provide

• Growling, lunging, jumping at or biting other Service/Support Animals, guests or Stadium staff

• Making unwanted approaches of other Stadium guests, staff or Service/Support Animals

• Appears out of control without reason related to service or task(s) the Service/Support Animal is trained to provide, and the handler does not take effective action to or is otherwise unable to take control of the Service/Support Animal

• The Service/Support Animal is not housebroken

• Seems fearful of or sensitive to their environment or surroundings outside of their handler(s)

• Exhibits aggressive behavior within the Stadium or toward Stadium guests, staff or other Service/Support Animals

• Otherwise causes disruption to Stadium events, guests, Service/Support Animals, or staff as determined by the Management in their sole discretion

Fans who are accompanied by Guide Dogs, Service Animals or permitted Support Animals are required to maintain control of them and must always keep them on a leash or harness while in the ballpark and otherwise comply with current Fifth Third Park rules and policies. If you encounter or observe any incident at the Stadium, you may report such incident to any Hub City Spartanburgers staff member.

Smoking Regulations

Since our inception in 2025, Fifth Third Park has been a smoke-free environment. Smoking is not permitted at any level in the building. This includes the use of any vapor, electronic cigarettes or cannabis. Those leaving the facility to smoke in designated areas will be permitted re-entry to the stadium but must receive a hand stamp upon exiting.

Social Media Clubhouse

For the latest Spartanburgers news and notes, fans can visit the Virtual Press Box on the Spartanburgers' website. 

Media

Any media who wish to cover a game at Fifth Third Park should reach out to [email protected]. Media seating is in the press box, Section 111 or down the the right field line at a specially marked table.

Radio/TV
Tune into Spartanburgers broadcasts all season long on 98.3 FM WSPG Fox Sports Spartanburg and watch live on MiLB.tv and the Bally Sports Live App! Join Ian Unsworth and the Hub City broadcast crew for another exciting year of 'Burger baseball. 15 games this season will also be broadcast on WCYW (CW 62). Radio pregame coverage begins 15 minutes before first pitch.

Solicitation and Distribution of Literature

Fans are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handballs, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without advance written permission from Fifth Third Park and the Hub City Spartanburgers Baseball Club.

Sparkle

Sparkle is one of the Hub City Spartanburgers official mascots and loves spending her time meeting fans! Sparkle is always looking to participate in events throughout the community, in addition to her appearances at Spartanburgers games during the season.

Special Events

More than just baseball! Host your business meeting or special event in one of our versatile event spaces at Fifth Third Park. Featuring multiple event spaces that are versatile and fully customizable, our spaces are designed to accommodate everything from intimate to large-scale meetings, fundraisers, receptions, weddings and more! Visit Home - Fifth Third Park for more information or to book your event.

Split Doubleheader Games

During a split doubleheader, the two games are separately ticketed events. Fans with tickets to both games must exit and re-enter between games.

Standing Room Only (SRO)

Standing Room Only tickets are valid for ballpark entry and standing around the main concourse or you may sit at one of the picnic tables around the stadium. SRO Ticket holders may not occupy ballpark seats, group areas when reserved, or portable folding chairs. Standing is not permitted in entryways, aisles, areas of seating sections, or in wheelchair/accessible and companion areas.

Strollers/ Stroller Check

The Hub City Spartanburgers and Fifth Third Park welcome fans with baby strollers and/or wagons but kindly ask that all strollers or wagons be stored at the nearest stroller storage location to their seats and not stored at the fan’s seat or at the top of the aisle.

There are two locations for stroller/wagon storage at Fifth Third Park. One is located by the SCC Berm and the other is located by the Home Plate Gates.

Sun/Heat Safety and Tips

In Spartanburg, particularly in June, July, and August high temperatures may result in Heat Warnings issued by the City. Unless fluids are appropriately replaced, heat related illness may occur. To ensure you arrive at the ballpark prepared to enjoy the game safely, we encourage fans to bring:

• Sunscreen – 15-50 SPF (aerosol cans are not permitted)

• A hat

• Sunglasses

• A reusable water bottle

Heat related problems can further be prevented by:

• Wearing light, loose-fitting clothes

• Drinking plenty of water or sports drinks

• Limiting alcohol consumption

Water Fountains/Refill Stations are located at:

• 100-Level: near Sections 104, 117

• Suite-Level: Outside of Milliken Club

If you become hot, sweaty, fatigued and thirsty, you should get out of the sun immediately and begin to replenish your fluids. If these symptoms continue or you develop dizziness or muscle cramps, you should visit our First Aid room for further evaluation and treatment.

Support Persons

Fifth Third Park and the Hub City Spartanburgers are committed to welcoming people with disabilities who are accompanied by a support person. A support person means, in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods or services. A support person need not be a person who is paid for such support services and may be a friend or relative of the person with the disability.

All persons, including support persons, who are attending baseball games and other events at Fifth Third Park require an admission ticket and must pay regular admission fees.

Team Store Location(s) & Hours of Operation

Fifth Third Park features 2 team store locations; one attached to the parking garage just outside of left field gate and the other within the stadium in the home plate plaza. Both locations are open for the entire duration of any Hub City Spartanburgers games and will operate for select other events within Fifth Third Park.

The parking garage team store is open year-round with the following hours of operation:

Tuesday – Saturday: 12-6 PM

Closed Sunday & Monday

**These hours are subject to change based on *Hub City Spartanburgers games and other Fifth Third Park events*

Public access door outside of left field gate will be locked half an hour before gates open for all *Hub City Spartanburgers games*

Both team stores follow Fifth Third Park’s cashless payment policies.

Ticket Office

The Ticket Office will operate from mid-January until the end of the season.

Hours and availability:

Non-game weeks:

Monday – Friday

12:00 pm – 5:00 pm

Game Weeks:

Monday – Saturday

12:00 pm – 8th Inning

Sunday

Three (3) hours before game time

Ticket Resellers/Third Party

To ensure the admittance of all fans and the legitimacy of their tickets, the Hub City Spartanburgers encourage all fans to purchase tickets directly from the Hub City Spartanburgers and/or Tickets.com and not to patronize ticket re-sellers. Tickets.com is the only authorized ticketing agent Fifth Third Park and the Hub City Spartanburgers recognizes. Any ticket purchased via a third-party ticket distributor cannot be confirmed as being valid by Fifth Third Park.

If you did not purchase directly from the Hub City Spartanburgers website, please reach out to customer service from the ticket provider.

Ticket Purchases

Visit hubcityspartanburgers.com for information on all Hub City Spartanburgers ticket products including Season Ticket Memberships, Ticket Packs, Suites and Group Tickets.

Trespassing

Any fan venturing onto the playing field before, during or after a game or event will be subject to criminal prosecution under the criminal code. Fans are also prohibited from accessing dugout roofs, bullpens, clubhouses and all other non-ticketed areas within Fifth Third Park.

Video Display Board

In 2025, the Hub City Spartanburgers installed a series of state-of-the-art LED video display boards manufactured by ANC. The main display is located in right-centerfield and measures 60 feet across and 35 feet high.

Two ribbon displays were installed on the 200-level fascia, located above the first and third base dugouts. The total length of the ribbon display is 315 feet.

Located outside the ballpark’s right field gate is a silo-style duet of marquee displays that measure 10 feet across and 16 feet high.

Video Display Board Messages

Celebrate your special occasion at the ballpark with a Videoboard Message! With a $25 payment, you can celebrate your special occasion with your message displayed on the videoboard. Visit Over Quota | Jotform to reserve your Birthday, Anniversary, or Special Welcome greeting during your selected Spartanburgers home game.

Video messages must be submitted 24 hours before the selected game date and cannot be used for self or business promotions.

Video Surveillance

In order to operate a secure and responsible facility, CCTV surveillance cameras are in use throughout Fifth Third Park.

Water Fountains

Several drinking fountains/water bottle refill stations are located on each level within the ballpark:

100 – Level: near Sections 104, 117

Suite – Level: Outside of Milliken Club

Wheelchairs

Wheelchairs are available upon request for assisting fans when needed. Use of the wheelchairs is to get fans to and from their seat from their mode of transportation.

Fifth Third Park wheelchairs are not meant to remain with the individual who needs them, as they can also be needed for medical emergencies.