Mobile Ticketing FAQs

A: Use your mobile tickets just like you would a normal paper ticket. Present the barcodes for your ticket(s) on your mobile device to the attendant when you arrive at Banner Island Ballpark and you will be scanned into the park.

A: We highly recommend that you use the digital ticket functionality via your mobile device for your safety and the safety of others. This is one of the many initiatives we have undertaken to minimize contact with other people. If you do not have a smartphone, transfer your tickets to someone who has a smartphone and is attending the game with you to use their mobile device for entry into Banner Island Ballpark. If neither option works, please reach out to your Ticket Representative or call the Front Office at (209) 644-1900.

A: If you would like to transfer your tickets to someone else, do the following:

1. Log onto your Ticket Account at www.StocktonPorts.com
2. Click on the “Email Tickets” button and follow the instructions from there. The recipient will be able to access them on their mobile device.

See the step-by-step instructions on this section of the website on exactly how to transfer your tickets.

A: Simply log on to your Ticket Account through www.StocktonPorts.com and click on the “Email Tickets” button. This is a safe and secure way to deliver your tickets by emailing them to your client or employee without anyone leaving the office. See the step-by-step instructions on this section of the website on how to transfer tickets using your Ticket Account.

A: It is the responsibility of the primary account holder to determine how the ticket(s) are distributed amongst your group. Through your online Ticket Account, you can transfer your tickets to others for free. Once the tickets are accepted, they will be able to place them on their mobile device. You can see how to accept emailed tickets here.

A: Yes. If they do not already have one, they will create one in the process of accepting the tickets you send them via email. You can see how to accept emailed tickets here.

A: If you are unable to attend a game, contact your personal Ports Ticket Rep 48 hours in advance of the game date to arrange for tickets to an upcoming game. Tickets for past game dates will not be eligible for exchange

A: You may call the Front Office at 209-644-1900. We will also have staff at the Box Office and Main Gate who will be happy to help you before or during the game.

A: Yes, you may transfer as many games as you would like at one time through your online Ticket Account. To transfer your tickets, follow the Step-by-Step Directions on this section of the website.

A: Yes, you may recall your tickets by doing the following:

1. Log on to your online Ticket Account.
2. Once you are in your account, click on the “Recall Tickets” button and follow the instructions to retrieve your tickets back from the person you sent them to. You may also follow the step-by-step directions on this section of the website.

A: Yes. Simply check the box next to the seat(s) that you would like to transfer or print and continue the transfer process via your online Ticket Account. All unchecked seats will remain on your account and be available on your mobile device for you to use to enter the park.

A: Yes. When accessing your tickets through your My Ticket Account you will have access to all the tickets in your package. We recommend saving your tickets to your phone’s wallet prior to gameday.

A: That can usually be addressed by turning your screen brightness to the highest setting. If that does not work, a member of the Ports staff will be there to assist you.

A: We highly recommend that you download your tickets at least 24 hours prior to the game.

A: Simply come to the Box Office, present your ID and we will assist you.