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The Official Site of the West Michigan Whitecaps West Michigan Whitecaps

The Whitecaps join the growing number of minor league ball clubs and West Michigan businesses in using credit cards, debit cards, and contactless payments only.

On this page you will find the most frequently asked questions from fans to date. And while we don’t have all the answers yet, we do know that all the fun, community, and experiences await you at LMCU Ballpark.

If you have a question that is not addressed on this page, send it to [email protected].

Frequently Asked Questions

Last Updated: 4/8/22

Why is LMCU Ballpark now cashless?

We want our transactions to be faster, more convenient, and more secure. Touchless, or almost completely touchless will make lines faster and will free up more of our staff to help in other places. Fans often lose a wallet or purse with lots of cash. Using debit, credit, and being touchless will be more secure.

What’s behind the decision to be cashless?

We began the transition to touchless payments throughout much of the 2021 season. We saw lots of other ballparks and venues doing it well and bringing the speed, convenience and security to their fanbase. During that season we observed most fans used the cashless option. Even locations in the ballpark taking cash were used by fans with a credit card.

Is the whole ballpark cashless?

Yes, all areas of the ballpark will be cashless including parking, concessions, the Capsized Shop retail store, suites, hospitality decks, and the 4Topps seating areas.

I don’t have a debit card. I’ve used only cash for years. I guess I can’t go to the ballpark.

Sure, you can! Bring your cash and we will give you a payment card option that is free and easy! You’ll be able to use anywhere in the ballpark. There will be a cash conversion machine located near Gate A.

What about parking? How will I get into the ballpark if I can’t use my cash for parking?

You may have been unaware that the use of credit/debit card for parking has been quick, easy, and safe for a few years now. Folks just got used to paying with cash. AND, we have upgraded our parking tablets in 2022! We accept all major credit cards. You may also pay for parking in advance when you purchase tickets online.

I only go to one game a year. What if I don’t spend what is on my card – will you give me my money back?

We will give you a Visa debit card in exchange for your cash. It’s free and easy. Then you can use that card with the remaining balance anywhere else you shop or eat!

I usually give my kids cash to get their own food or get something in the CapSized Shop. What will I need to do now?

You, or your kids, can exchange your cash for a payment card option that is free and easy! Your family will be able to use it anywhere in the ballpark or elsewhere. We will have areas where fans can convert their cash to those cards or Whitecaps Gift Cards. There is a cash conversion machine located near Gate A.