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whitecapsbaseball.com | The Official Site of the West Michigan Whitecaps
Every Season Has a Story
A-Z Gameday Information

A-Z Gameday Information

Administrative offices: The West Michigan Whitecaps administrative offices are open Monday through Friday from 8:30 a.m. until 5 p.m. On game days our ticket office is open from 10:00 a.m. until after the game and can be reached at 616.784.4131.

Alcohol Management: In compliance with Michigan state law, anyone under the age of 21 will not be served alcohol at Fifth Third Ballpark. If customers wish to consume alcohol while at Fifth Third Ballpark, they must have their hand stamped. Customers can get their hand stamped at any alcohol sales location. Violators of the law will be removed from Fifth Third Ballpark. As part of our alcohol management policy, the Whitecaps offer free cab rides.

Altogas Barbeque Areas: Enjoy a pre-game or in-game barbeque on the first or third base Altogas Grill Area. Let the Whitecaps serve your group dinner and then head to a reserved seating section with your group to watch the game.

Appearances: Schools and other organizations may request player or mascot appearance by calling the Whitecaps Community Relations Department at (616) 784-4131 ext. 1154.

ATM: A Fifth Third Bank ATM is located behind home plate at Gate A.

Autographs: Fans may seek autographs near the Whitecaps bullpen on the first base side before and after the game, as well as near the clubhouse on the first base concourse after the game. In addition, a team autograph session is held on the field every Sunday before the game for all fans. *Please remember that players must focus on their jobs, so please respect their judgement on signing or not signing autographs before the game.

Automobile Assistance: Fans who encounter vehicle troubles while visiting Fifth Third Ballpark may receive assistance from Whitecaps staff. If your vehicle won't start or you need some help, simply lift the hood of your car or contact a Whitecaps representative.

Baby Diaper Changing Stations: Changing stations are located in all restrooms along the concourse, CapSized Shop, behind the Pioneer State Mutual Insurance Deck, as well as in the DTE Energy Suite Level unisex restroom behind home plate.

Bag Check: Fifth Third Ballpark security reserves the right to inspect and confiscate any package or container coming in the ballpark. Purses, backpacks, and diaper bags are permitted but are subject to a search.

Barrier-Free Seating and Parking: The Whitecaps provide wheelchair accessible and companion seating in the 4Topps, premium box, box, and reserved seating areas. All of our group hospitality areas, including the DTE Energy Suite Level, feature easy wheelchair accessibility. Elevators are located on either side of the ballpark to take fans to the box seat level. Fifth Third Ballpark has handicapped reserved parking spaces in all lots. Proper identification is required to use these spaces.

Bikes: We have bike racks available for fans in the front plaza (Gate A). Fifth Third Ballpark is located right off the White Pine Trail, great for biking!

Birthdays: Fans wishing to purchase a Whitecaps Marge's Donut Den Birthday Party Package should contact the Group Sales Department at (616) 784-4131. Birthday messages will be scrolled on the video board during the middle of the 4th inning. The best way to get your announcement made is to fill out the Birthday Announcement page found here or call 616-784-4131 x 1160 and leave a message 24 hours in advance on the birthday hotline answering machine, which is checked daily.

Canadian Lakes Landing: The Canadian Lakes Landing is located along the third base side next to the visitor's bullpen. This area has a mix of soft seating and swivel chairs along the field that can seat up to 120 people. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

CapSized Shop: CapSized Shop, the Whitecaps souvenir shop, can be found on the concourse behind home plate of Fifth Third Ballpark. CapSized is open on game-days at 10 a.m. The Souvenir Shop closes two hours before game time and opens up again when the gates open.; Fans will be accommodated during normal business hours, Monday - Friday 10:00 a.m to 5:00 p.m. Off-season store hours are Monday - Friday 11:00 a.m. to 2:00 p.m.

Centennial Securities Dream Deck: The Centennial Securities Dream Deck is located just behind the left field wall and can accommodate groups of up to 250 people. Groups can rent the upper, lower, or entire deck depending on its needs. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

Concessions: Fifth Third Ballpark's concessions are located all along the concourse and Pioneer State Mutual Insurance Deck, with main concession areas located near the main entrance on either side of home plate and satellite concessions located throughout the concourse.

DTE Energy Suite Level: Luxury suites may be available for game rental. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131 ext. 0.

E-mail: Whitecaps administrative staff member E-mail addresses consist of the first initial and last name @ whitecapsbaseball.com. For example: lchamberlin@whitecapsbaseball.com for CEO Lew Chamberlin. The general E-mail address is playball@whitecapsbaseball.com. Whitecaps players do not have individual E-mail addresses through the team.

Fan Mail: Player fan mail may be sent care of the Whitecaps Clubhouse, P.O. Box 428, Comstock Park, MI 49321.

Fan Suggestions: Fans with a comment or suggestion may express it in person or by filling out the suggestion form at the Michigan Paving Guest Services.

First Aid: The First Aid station is located on the concourse level behind home plate. The first aid station is staffed by certified personnel from Spectrum Health.

Food and Drink: Coolers, cans, bottles, or food will not be permitted in the ballpark, with exceptions for baby products and medical necessities.

Foul Balls: Fans may keep any ball that is hit or thrown into the stands. However, any ball or bat thrown can be potentially dangerous - please stay alert at all times. Those leaving the park to retrieve a ball will need to show their game ticket for re-entry and bags are subject to search.

Gates Open: On game days, Fifth Third Ballpark will open its gates for the public one hour before game time. Scheduled pre-game barbecues may enter the ballpark one hour and 15 minutes before game time on Sunday through Thursday games. On Friday and Saturday games May-Sept, gates open one and a half hours prior to game time for all ticket holders.

General RV Campground:The General RV Campground is reserved for private parties and is located nearest the Whitecaps Bullpen on the first baseline. It accommodates groups of up to 150. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

Group Outings:Groups of 20 or more may book outings through the Whitecaps Group Sales Department. Please call (616) 784-4131 for more information.

Guest Assist: Help keep the ballpark safe and friendly. Text 616-420-1115 with your location and brief sescription of you issue and our event staff will respond. Texting, messaging and data rates may apply.

Kid's Meals: The Fifth Third Ballpark concessions stands offer a Kids Meal. The meal consists of a regular hot dog, chips, cookie and small drink.

Lost and Found: Lost and found items can be taken to and retrieved from the Michigan Paving Guest Services, located on the concourse behind home plate.

Meijer Hometown Playground: The Meijer Hometown Playground is just past the first base lawn area and open until the eighth inning. The Whitecaps provide attendants but cannot be held responsible for the actions of children in the playground. Parents are strongly encouraged to monitor their children.

Miller Lite House Deck: The Miller Lite House Deck provides a rooftop atmosphere and can accomodate 350 people. It is located just behind the right-centerfield wall and above the Pepsi Stadium Club. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

National Anthem Singers: Those interested in performing the National Anthem prior to a Whitecaps game should send an email and audio file of your "a capella" version of the National Anthem to Matt Hoffman at mhoffman@whitecapsbaseball.com

Paging: The public address system at Fifth Third Ballpark will be used for paging in extreme cases only. Those needing to page someone should report to the Michigan Paving Guest Services located on the concourse behind home plate.

Parking: Parking is $7.00 at Fifth Third Ballpark for cars and $10.00 for buses and RVs. Motorcycle parking is available for $7.

Pepsi Stadium Club: The Pepsi Stadium Club is located behind the right-centerfield wall and provides a plush, climate-controlled area for up to 250 people. The banquet-style seating is perfect for groups or smaller parties that just want one table. The Pepsi Stadium Club also offers 13 televisions, private restrooms and an exclusive bar/buffet. The Pepsi Stadium Club is available for rent year round. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

Pioneer State Mutual Insurance Deck: The Pioneer State Mutual Insurance Deck is located behind the right field wall and is reserved for private parties. The Pioneer State Mutual Insurance Deck seats up to 250 people and is equipped for food and drink service before and during the game. For more information, contact the Whitecaps Group Sales Department at (616) 784-4131.

Prohibited Items: Prohibited items include outside food and beverages, glass bottles/containers, coolers, alcoholic drinks, smoking including E-Cigs, pets/animals (except Certified Assistance Dogs), weapons of any kind. The West Michigan Whitecaps and Fifth Third Ballpark Reserve the right to check any bag or container coming into the facility and confiscate any prohibited items.

Promotions: The promotions schedule is available online by clicking here.

Proposals: If you would like to propose at a Whitecaps home game, please contact Matt Hoffman at matth@whitecapsbaseball.com. Proposal requests must be submitted 1 week prior to preferred game date and are limited to one per game, on a first-come, first-served basis.

Publications: The Whitecaps publish a free full-color program with scorecard for each series of games.

Radio: The primary radio announcer for the Whitecaps is Dan Hasty. Mike Coleman will join Dan in the both for home games. Most games are broadcast on 107.3 WBBL FM. In addition, WHTC 1450 AM in Holland and News 98 in Ludington will broadcast more than 40 games. Whitecaps Radio Network broadcast dates are listed on the "Game Broadcasts" page under the "Multimedia" tab on our website.

Rain Checks: In the event that 5 innings of one game are not played, except when the Whitecaps are in the lead at the end of 4 1/2 innings, any ticket from that game will be good for exchange for the same price ticket to any regular season Whitecaps home game or playoff home game this season. All exchanges are subject to availability. There are no cash refunds for tickets for a rain-out game. Also, any rainout tickets purchased from TicketReturn may only be exchanged at the Whitecaps Ticket Office.

Restrooms: Restrooms are located on the concourse level on the first and third base sides, as well as on the DTE Energy Suite Level and behind the Pioneer State Mutual Insurance Deck. All of the restrooms at Fifth Third Ballpark are wheelchair accessible.

Security: The Whitecaps have several security personnel at each game. In the event of a security problem, notify a member of security, a member of the Whitecaps staff, or report to the Michigan Paving Guest Services booth located on the concourse behind home plate.

Smoking: Fifth Third Ballpark is a smoke-free facility (including e-cigarettes and vaping). You may smoke outside of Gate C or outside of Gate A at the bottomof the stairs, however, a ticket is required for re-entry.

Speakers Bureau: Organizations seeking a speaker from the Whitecaps should contact the Community Relations Department at (616) 784-4131 ext. 1154.

Strollers: Strollers are allowed in Fifth Third Ballpark.

Tailgating: Tailgating is not allowed at Fifth Third Ballpark.

Ticket Office Hours: The Whitecaps Ticket Office is open during the season Monday through Friday from 10 a.m. to 6 p.m. and during all home games. On weekend home dates, the advanced ticket sales window opens at 10:00 a.m. and closes after the game.

Tigers Wednesdays: Autographs will start promptly at 6:15pm. There are a limited number available and when they are completed, fans may be able to get another number if time permits. Autographs will end at 8:00pm. Fans may take a photo of the former Tiger but cannot have their photo with the them.