Step 1
From our website, click the three lines in the top left corner. From the drop-down, select ‘Ticket Account Login'.
Digital Ticketing Guide
Digital ticketing is your all-star way to get into the game—safe, simple, and secure. No more lost, forgotten, or fake tickets! Just a smooth, contactless process from the time of purchase to entry at the gates.
Use the guide below to learn how to access, forward, and recall your digital tickets—and everything in between—so you’re always ready when it’s game time! If you have any questions about your tickets, please contact our Box Office and we'll be happy to assist you. Call 920-733-4152 or click here to email Ticket Account Executive - Lindsay Krznarich.
First Time Login
Step 2
At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Brewers Ticket Account).
Step 3
If you don’t have an MLB account, click ‘Sign-up’ to create an account to access your tickets. NOTE: All tickets will be associated with the same email you use to buy tickets over the phone or online.
Step 4
Now you are all set, and you have an account created. You can use this for any future purchases.
Accessing Tickets From Your Account
Step 1
At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Brewers Ticket Account).
Step 2
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates.
Step 3
Once inside your Ticket Inventory, you will see the ticket(s) in your account. Select the game you would like to access. After selecting the event, you will see all of the seat locations you have for the event. Please select a seat.
Step 4
From here, tickets can be scanned using "previous ticket" or "next ticket" to move from ticket to ticket. To save to your Apple or Google Wallet, click the button on the left hand side on the digital ticket.
Step 5
It is recommended to add your tickets to your smartphone wallet prior to arrival. To do this, press ‘add’.
Accessing Tickets From Confirmation Email
Step 1
After purchasing tickets, you will receive an email from [email protected] that will contain information regarding your tickets. The email will be sent to to same email that the tickets were purchased under. After opening the email, click “HERE” to download your tickets.
Step 2
From the page that is opened, you can directly add tickets purchased to the wallet on your smartphone or print tickets.
Step 4
If adding to wallet, ensure you click the “Add” button on the top right corner for each individual ticket purchased.
Step 4
If you select view & print tickets - print tickets from the settings on your phone.
Reset Password
step 1
Enter the email address your account is associated with and select continue.
step 2
Select ‘Forgot Password?’ to begin the process of resetting your password.
step 3
Confirm the email address that the verification email will be sent to, and press ‘send email’.
step 4
You should receive an email from [email protected] containing a verification code. It can take 5-10 minutes to receive. Be sure to check your Spam/Junk folder.
step 5
Enter your new password making sure it meets the password requirements. Once your new password is made, re-login with your new password.
Transferring Tickets
Step 1
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates.
step 2
Find and select the game for which you want to forward tickets from, and click ‘Forward’ to continue.
step 3
Select the seat(s) you would like to forward. Click the ‘Choose Friend’ button to proceed.
step 4
Tap on a recipient from your current list, or tap ‘Add Friend’ to enter the person’s name and email address if not previously added.
step 5
Confirm you have selected the appropriate tickets and then tap ‘Forward Tickets. You can include additional tickets by selecting ‘Add More Tickets’. The recipient will be notified via the email address used that they now have tickets in their account.
Recalling Tickets
step 1
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates.
step 2
Once you have selected your desired game a list of tickets will appear. (There will be a notation under any previously forwarded ticket). Select ‘Recall’ at the bottom of your screen.
step 3
Select any previously forwarded seat that you would like to recall and tap ‘Continue’.
step 4
Please review your selections. Once you've selected the tickets to recall, click ‘Recall Tickets’ and they will be available again on your account.
Frequently Asked Questions
Why are we moving to digital ticketing?
Beyond MLB facility requirements, digital ticketing will provide a safe fan experience with quick and convenient entry on game day. Digital ticketing will also help reduce the risk of lost, stolen, or counterfeit tickets while providing the ability to easily manage, transfer or sell your tickets at any time.
What’s my account login?
At the login page, please log-in using your MLB Ballpark/MLB Account e-mail and password (Ex. Same credentials as your Brewers Ticket Account). If you don’t have an MLB account, click ‘Sign-up’ to create an account to access your tickets. NOTE: All tickets will be associated with the same email you use to buy tickets over the phone or online. If you have any issues with this process, call our box office at (920)-733-4152.
Will group tickets be digital?
Yes. Group tickets will be distributed digitally and can be easily transferred to your group members or mass distributed digitally by your Sales Rep. View the Forward your tickets tutorial above for steps on forwarding.
How do I purchase tickets?
Same as always! Tickets can be purchased online, in-person, or by phone. If purchasing a ticket in-person, instead of receiving a printed ticket, your ticket will be automatically loaded into your My Tickets account and a link will be sent to your email for easy retrieval and access.
Can I add tickets to my Apple Wallet or Google Wallet?
Yes. Follow the access your tickets instructions. Once you have the tickets you are wanting to add selected, click on the button that says 'Add to Wallet'.
Can I screenshot tickets and have them scanned?
No. Unfortunately screenshotting tickets will not get you into Neuroscience Group Field. This is to avoid any fraudulent tickets. Tickets must be either pulled up via your online ticket account, shown in your Apple/Google Wallet, or printed off at home prior to arriving.
How can I ensure that I can access my tickets on game day via smartphone?
We HIGHLY recommend that you add all your tickets to your Apple Wallet or Google Pay Wallet prior to arrival on game day. This will prevent you from having to deal with connectivity issues at the gate as the tickets will be stored in your digital wallet.
What do I show at the ballpark gates for entry?
A QR code or barcode (depending on the type of digital ticket used) will be shown on the screen of your mobile device at the gates and scanned by an employee for entry.
Can I print my ticket from home?
Yes, tickets can be printed from home by logging in to your Wisconsin Timber Rattlers account, selecting 'My Tickets', and clicking on 'View and Print'. Or click the HERE link on the top of teh confirmation email.
Can I have multiple tickets on a single phone?
Yes, if your group is entering the venue together, you can have all your tickets on one smartphone. You will simply swipe to pull up the tickets individually and scan.
What if I want to buy a ticket for someone else?
You are allowed to purchase tickets for someone else, however if you are not walking into the stadium with them, you will need to forward their tickets via email. This can be done by logging into your online ticket account and selecting the “Forward” button.
Will someone see if I forward a ticket to them?
Yes, they will receive an email. If they do not already have an account associated with the email address you forwarded the ticket to, they will be prompted to create an account upon receiving the ticket.
If I receive a forwarded ticket, can I then forward that ticket on to another person?
Yes, a ticket you receive can be forwarded to another individual. You (as the new sender) and the new recipient will both receive confirmation emails once the action is complete. There is no limit to the number of times a ticket can be forwarded.
Troubleshooting:
How do I access my digital tickets that I purchased?
Digital tickets can be accessed in one of two ways. After purchasing tickets, you will receive a confirmation email with a link that says, “Click here to access your tickets.” Tickets can be viewed and scanned on a mobile device or printed off at home. If you are unable to locate that confirmation email, you can also access your digital tickets by logging into your ticket account directly.
What if I don't receive my confirmation email?
After tickets have been purchased it can take up to 15 minutes for your confirmation email to arrive. If it has been longer than 15 minutes, we suggest checking your ‘spam/junk folder’ for an email from [email protected]. If you are using a Gmail account, please check the social and promotions tabs of your inbox as well. If you still cannot locate your confirmation email, please call the Wisconsin Timber Rattlers Box Office at (920) 733-4152.
What if I forgot my password?
You can reset your password by clicking ‘Reset Password’ on the My Tickets login page. You will receive an email with steps to reset it. If you have difficulties resetting your password, please call the Wisconsin Timber Rattlers Box Office at (920) 733-4152.
What if I don't have a smart phone?
You are still able to purchase, use, print and share Wisconsin Timber Rattlers tickets without a mobile device. All necessary ticket actions can be completed by logging in to your Timber Rattlers account on a computer.
What if I lose internet connectivity while waiting in line?
We recommend viewing your digital tickets on your mobile device prior to arriving at Neuroscience Group Field. Once viewed, the data associated with your tickets will be saved to a storage area on your phone. They can be re-displayed out of this storage area without re-establishing a connection. You can also save your tickets to your smart phone wallet.
What if my phone battery dies before I enter?
Please visit the Wisconsin Timber Rattlers Box Office at Neuroscience Group Field when you arrive at the game and our staff will be happy to assist you with any issues.
What if I cannot find tickets I purchased?
Double check that you are logged into an account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, call the Wisconsin Timber Rattlers Box Office at (920) 733-4152.
What if I accidentally forwarded a ticket to the wrong email address?
Simply follow the instructions for recalling tickets. Once the ticket is back in your account, you can then re-forward it to the correct email address.
What if I cannot find tickets that were forwarded to me?
Double check that you are logged into an account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address. If you are still not able to locate tickets you believe should be appearing, call the Wisconsin Timber Rattlers Box Office at (920) 733-4152.
Who can I contact if I need assistance with mobile ticket delivery?
For further assistance, please contact the Wisconsin Timber Rattlers Box Office at (920) 733-4152.
2400 North Casaloma Drive
Appleton, WI 54912
PO Box 7464
(920) 733-4152