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epchihuahuas.com | The Official Site of the El Paso Chihuahuas

Chihuahuas Pass

With Chihuahuas Pass, enjoy every El Paso Chihuahuas home game with the ultimate flexibility! Chihuahuas Pass gives you the convenience of digital delivery, and an incredible value at an unbeatable price! On sale now for only $54.99 per month (plus a $5.00 per pass activation fee in the first month of your subscription only), the Chihuahuas Pass will grant you access to each Chihuahuas home game in the month your Chihuahuas Pass is active. You are guaranteed Standing Room Only access to each Chihuahuas home game with the exclusive opportunity for select seat upgrades via the Chihuahuas Pass based on availability and time of daily pass acceptance. Barcodes will be delivered to your smart phone prior to each home game, and your exact ticket location will vary from game to game.

 

HERE'S HOW IT WORKS

  1. You can purchase up to 10 passes, so if you want to sit with family and friends, be sure to buy all your Chihuahuas Passes in one transaction.
  2. Once you've purchased your Chihuahuas Pass register your passes by going to chihuahuas-pass.com on your iPhone or Android. You may register your pass beginning 48 hours prior to the start of the first game included in your Chihuahuas Pass subscription. 
  3. On each game day during the month your Chihuahuas Pass is active, you will receive a text message letting you know if passes are available for that game. This message will also allow you to secure your pass for that game simply by clicking the link in the message.
  4. Two hours before scheduled first pitch of the game to which you've accepted a pass, we will text you with your ticket assignment for that game. Your ticket location will be different for each game, ranging from Standing Room Only, to select seats in the seating bowl, all the way up to City Hall Grill seats. Ticket assignments are based on availability and time of daily pass acceptance.
  5. Accept your tickets, scan in with your digital barcode and enjoy the game!
  6. Your Chihuahuas Pass will auto-renew on the 20th of each month through July 20, 2018. You may choose to opt-out of your Chihuahuas Pass by contacting the El Paso Chihuahuas Ticket Office before the 20th day of the month prior.

FAQ

Q: Which phones are supported?
A: The pass is supported by iPhones and Android phones.

 

Q: Can I use an iPod touch?
A: We only support iPhones and Android phones, not iPods.

 

Q: Why do I need to use an iPhone or Android phone?
A: Chihuahuas Pass is a mobile-only program integrated with 
chihuahuas-pass.com. There are no printed tickets. Admission to Southwest University Park and ticket assignments will be managed exclusively through your iPhone or Android.

 

Q: Can I purchase the pass if I don't have an iPhone or Android phone?
A: Not at this time. You will be unable to enter Southwest University Park.

 

Q: Are Chihuahuas Pass tickets refundable?
A: Chihuahuas Pass purchases are non-refundable.

 

Q: Which games are included with my Chihuahuas Pass?
A: Your Chihuahuas Pass includes access to all home games during the month your Chihuahuas Pass is active (excluding July 2-3 during the month of July).

 

Q: What happens if a game is rained out?
A: If you have scanned in your ticket via Chihuahuas Pass and the game is rescheduled due to weather, unfit playing conditions, or unforeseen circumstances, game tickets may be exchanged for a future event in the same regular season at the discretion of the organization, based on availability by visiting the Chihuahuas Ticket Office.

ENTERING SOUTHWEST UNIVERSITY PARK

Q: How do I get into Southwest University Park with my Chihuahuas Pass?
A: Your ticket for all games to which you accept a pass can be found at 
chihuahuas-pass.com on your iPhone or Android Phone. Go to chihuahuas-pass.com and create (or login to a pre-existing) El Paso Chihuahuas ticket account using the same email address used to purchase your Chihuahuas Pass.

 

Q: Am I allowed to enter Southwest University Park before I receive my seat location for that game?
A: Yes! In the event you arrive to the ballpark before your assigned ticket is generated on your mobile phone your barcode will allow you access into Southwest University Park via Standing Room Only, even before a potential seat location for that game is assigned (based on availability).

 

Q: How does my guest scan in?
A: All barcodes will be on one device at 
chihuahuas-pass.com. If you have a group of two, for example, both barcodes can be scanned from one device. You and your guest will need to arrive at Southwest University Park together.

CHIHUAHUAS PASS TICKET LOCATIONS

Q: Am I guaranteed a seat for all games with the Chihuahuas Pass?
A: The barcodes associated with your Chihuahuas Pass for each specific game will give you Standing Room Only access to the ballpark. Two hours before scheduled first pitch for each game, if Chihuahuas Pass seats are available, you will be assigned seat locations for no additional cost.

 

Q: What if I lose the text message with my pass?
A: If you can't access your Chihuahuas Pass via text message, simply go to 
chihuahuas-pass.com and tap on the "Chihuahuas Pass" tab. Additionally, you can email questions to tickets@epchihuahuas.com at any time to receive a timely support response.

 

Q: Can I sit near a non-Chihuahuas Pass Holder?
A: We cannot guarantee any seat location or availability, so we cannot guarantee that any available seats will be available next to a specific non-Chihuahuas Pass Holder. You can purchase up to 10 passes, so if you want to sit with family and friends, be sure to buy all your Chihuahuas Passes in one transaction.

 

Q: What if I want to upgrade my ticket location once a location has been assigned to me?
A: Chihuahuas Pass features a variety of select seat location options based on availability and time of daily pass acceptance. If you would like to upgrade your ticket location once a location has been assigned to you, visit the Ticket Office at Southwest University Park. Based on availability, you may have the opportunity to upgrade to seats that are not a part of the Chihuahuas Pass at an additional cost. 

EXCHANGING PASSES

Q: Can I sell my pass for games that I do not attend?
A: No, passes are non-transferable.

 

Q: Can I share my pass with someone else?
A: Passes cannot be shared. Admission to Southwest University Park and ticket assignments will be managed through chihuahuas-pass.com accessible on your mobile phone.

POST-PURCHASE REGISTRATION INSTRUCTIONS

Q: I bought my Chihuahuas Pass, now what do I do?

A: You need to register your Chihuahuas Pass at chihuahuas-pass.com. Follow these instructions to register your pass. Please note: It will take up to 48 hours to process your Chihuahuas Pass. You may register your pass beginning 48 hours prior to the start of the first game included in your Chihuahuas Pass subscription. 

STEP 1: Access and bookmark your chihuahuas-pass.com on your mobile phone:

Go to chihuahuas-pass.com on your iPhone or Android phone. If you already have the app, be sure to download the latest version and keep updating throughout the season.

STEP 2: Register your account
  • Register your Pass at chihuahuas-pass.com to access your mobile barcodes:
  • Open chihuahuas-pass.com on your phone
  • Log in with your chihuahuas-pass.com account you used to purchase the pass
  • Tap Tickets at the top of the section
  • Select My Tickets Account
  • Log in using your chihuahuas-pass.com account information
STEP 3: Register for Ticket Assignment Notifications
  • Register for Ticket Assignment Notifications
  • Provide your mobile number to receive text message alerts about your Chihuahuas Pass tickets.

In the Chihuahuas section of chihuahuas-pass.com:

  • Tap on the Ballpark tab
  • Select Pass under the Services & Information section
  • Enter your mobile number to register

WHAT TO DO ON GAMEDAY

Q: Where do I access my barcodes for entry to Chihuahuas Pass?

A: Once you've accepted a pass on a game day, you will receive mobile barcodes for all games included with your Chihuahuas Pass at chihuahuas-pass.com. Use these mobile barcodes to scan and enter Southwest University Park on the day of the game.

 

To access your barcodes:

Log in to the My Tickets Account section of chihuahuas-pass.com

Select the View Ticket Inventory button

Select the game you plan on attending

Tap each seat to view the individual barcode

 

Q: How will I be delivered my tickets for the game?

A: The barcodes associated with your Chihuahuas Pass for each specific game will give you Standing Room Only access to the ballpark. Two hours before scheduled first pitch for each game, if Chihuahuas Pass seats are available, you will be assigned seat locations for no additional cost.

ADDITIONAL QUESTIONS

Email your questions to tickets@epchihuahuas.com at any time to receive a timely support response.