Q: Is a deposit required?
A: A $50 deposit is required for all group outings. All deposits go toward your balance and are non-refundable. However, they may be moved toward another date, if needed, to reschedule.
Q: When do I finalize my event?
A: A full payment and final group size is due one week before the game. Additional tickets may be added later based on availability. The Crawdads reserve the right to release any tickets not purchased by the two-week deadline.
Q: Can I reschedule my group date?
A: You may reschedule to another date if you cannot attend your original game of choice.
Q: How do I pay for my group outing?
A: We accept cash, check, money orders, and Visa, MasterCard, and Discover. Payments may be made in person, by mail or via phone with your group sales representative.
Q: When can I get my tickets?
A: Tickets will be printed after receiving final payment. They may be picked up at the ticket office between 9am and 5pm.
Q: What do I do with unused group tickets?
A: Tickets are non-refundable, but unused group tickets can be used as a voucher for future regular season games.
Q: Am I allowed to bring in food?
A: Due to South Atlantic League rules, the only food or beverage that may be brought in is a birthday cake or cupcakes.
Q: What happens if there is inclement weather?
A: Your Crawdads group sales representative will be in contact with you to make sure your group's needs will be taken care of!
Q: Can I get a refund?
A: No, refunds are not issued. However, you may reschedule your event for a later date, if you contact you group sales rep before the original date of your event.