Q: What happens to my individual game tickets that I purchased for 2020?
A: Your payments for any individual game tickets will automatically be credited to your IronPigs ticket account. You can utilize your credit within your account at any point for any 2021 IronPigs ticket purchase as tickets or plans are released for sale, or for any IronPigs event hosted at Coca-Cola Park this year or next. No action is required from you at this time. If you would like to consider a refund or gift card for your 2020 ticket purchase, please email [email protected].
Q: How do I redeem my rainout tickets from the game on August 22, 2019?
A: You will be able to exchange your August 22 rainout tickets for any April or May game in 2021 any time in person at the Provident Bank ticket office once individual tickets go on sale for the 2021 season.
Q: I have vouchers for a 2020 April or May game, what do I do with these?
A: You will be able to exchange your vouchers for any April or May game during the 2021 season when individual tickets go on sale for the 2021 season in person at the Provident Bank ticket office.
Q: What happens to my Bacon, USA tickets (season tickets or game plans) with the season being cancelled?
A: Your 2020 tickets are automatically renewed for the 2021 season and all payments will be credited towards your 2021 Bacon, USA Membership. Please contact your account representative with any additional questions.
If receiving a credit for your 2021 season ticket/ticket plan renewal is not appropriate for your situation, please email the IronPigs at [email protected] to discuss options, including refunds or gift cards by July 31, 2020. Specific game plan dates and promotions will be announced as quickly as possible once the 2021 schedule is finalized.
Q: What do I do with my tickets from 2020?
A: Tickets and cards from the 2020 season will not be valid for the 2021 season. You can keep these as souvenirs or discard them. Information for the 2021 season will be released at a later date.
Q: I haven’t picked up my tickets or gifts for the 2020 season, what should I do?
A: Once the administrative offices re-open at Coca-Cola Park, we will be in communication with all ticket holders who haven’t picked up their tickets or gifts with further directions on when you can claim your gifts.
Q: When can I renew my seats for 2021?
Your credit from all games and parking paid for the 2020 season will automatically renew your same seats for the 2021 season. If you wish to make any seat changes, please contact your account representative.
Q: What happens to my Group Outing with the season being cancelled?
A: Credit for all hospitality areas, group tickets and any miscellaneous items (parking, food, ballpark credit) purchased, will automatically be applied towards your 2021 group outing renewal. If applying your payment towards your 2021 Group Outing is not appropriate for your situation, please contact your account representative or email us at [email protected] prior to July 31, 2020 to discuss options, including refunds.
Q: When will I be able to select the date for my Group Outing for the 2021 season?
The process of selecting dates will begin shortly after the IronPigs receive their 2021 season schedule. This process usually begins in late September or October, but may change based upon the release date of the 2021 schedule.
Q: Will I receive the same date, area and seats as I did for 2020?
A: Your account representative will work with you to select your date and seating location based upon date availability and the group renewal process. We will work to provide you with the best possible options based upon your desired interests.
NOTE: We will begin rescheduling groups for the 2021 season as soon as our 2021 schedule is finalized. We will notify all Groups after the schedule is announced with details on how to reschedule your event date.
Q: With the IronPigs season cancelled, when will 2021 Theme Nights and Giveaways be announced?
A: The IronPigs are in the process of rescheduling theme nights and promotions for the 2021 season. The new dates will be announced prior to individual game tickets going on sale for the 2021 season.
Q: If I am interested in hosting an event at the ballpark, what are my options?
A: We are able to host social gatherings or events so long as they meet necessary PA Dept of Health guidelines. Please contact our Director of Special Events, Allison Valentine, at [email protected] or 610-841-1214.
Q: What are you doing at the ballpark to make it safe for spectators?
A: The IronPigs are continuously working with local and state health officials to ensure Coca-Cola Park is safe for all guests. Procedures such as ongoing regularly scheduled deep cleanings, multiple hand sanitation stations, and encouraging cashless payments to help decrease the spread of germs are all being implemented for both special events and future IronPigs home games.
Q: Is the Clubhouse Store open and how can I support the IronPigs by purchasing merchandise?
A: The Clubhouse Store is open at Coca-Cola Park. Current hours are Tues-Fri 10am-5pm and Saturdays 10am-2pm. We are also “open” 24/7 at ShopIronPigs.com. Updated store hours are always available at ShopIronPigs.com and IronPigsBaseball.com.