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If you had tickets to the game on Sunday, July 14 that was rescheduled, here is what you can do:

  • If you had Owner's Seat, 4-Top Table, or Budweiser Bowtie Bar tickets, you may exchange them for equivalent tickets to a future game during the 2019 regular season (subject to availability)
  • All regular tickets may be exchanged for a future game during the 2019 regular season in the same or lesser seating area (subject to availability)
  • To exchange, you must present your physical ticket in person at the AutoZone Park Box Office or call (901) 721-6000

The Wiffle Bat giveaway scheduled for that day is rescheduled for Sunday, Aug. 4

If you had tickets to the game on Monday, July 1 that was suspended due to rain, here is what you can do:

  • If you had Owner's Seat, 4-Top Table, or Budweiser Bowtie Bar tickets, you may exchange them for equivalent tickets to a future non-fireworks game during the 2019 regular season (subject to availability)
  • All regular tickets may be exchanged for a future non-fireworks game during the 2019 regular season in the same or lesser seating area (subject to availability)
  • To exchange, you must present your physical ticket in person at the AutoZone Park Box Office or call (901) 721-6000

If you had tickets to the game on Friday, April 19 that was rained out, here is what you can do:

  • If you had Owner's Seat, 4-Top Table, or Budweiser Club tickets, you may exchange them for equivalent tickets to a future non-fireworks game during the 2019 regular season (subject to availability)
  • If you had an All-You-Can-Eat crawfish ticket, your food was served. You may exchange your game ticket for a future non-fireworks game during the 2019 regular season in the same seating area (no food included) (subject to availability)
  • If you purchased a Chick-fil-A Friday Family Pack, you may exchange your game ticket for a future non-fireworks game during the 2019 regular season in the same seating area (subject to availability)
    • If you have unused vouchers for hot dogs and/or sodas, you may use those at any other point during the 2019 regular season
    • All vouchers and Chick-fil-A coupons that were not picked up are at Will Call
  • All regular tickets may be exchanged for a future non-fireworks game during the 2019 regular season in the same or lesser seating area (subject to availability)
  • To exchange, you must present your physical ticket in person at the AutoZone Park Box Office or call (901) 721-6000

The gates did not open on Thursday, April 18. Because of that, you may exchange your ticket for an equal or lesser ticket to a future non-fireworks game during the 2019 regular season (pending availability).

  • To exchange, you must present your physical ticket in person at the AutoZone Park Box Office or call (901) 721-6000.

If you had tickets to the game on Saturday, April 6 that was suspended due to rain, here is what you can do:

  • You can exchange your ticket for a future game (except 7/3), with future potential blackout dates applying.
  • You can exchange for a Club Level, Dugout, Field Box, or Bluff ticket of equal or lesser value to your ticket for tonight (subject to availability, and subject to potential future blackout dates).
    • If you had a ticket that had a buffet/food service/catering of any kind, you can exchange it for a Club Level/Dugout/Field Box/Bluff ticket closest in value to your original ticket (subject to availability)
    • If you had a hot dog/soda voucher that you did not use, you can use it at any remaining game this regular season (subject to availability)
    • For season Suites or season 4-Top Tables, you can exchange for Club Level or lesser tickets (subject to availability)
  • To exchange, you must present your physical ticket in person at the AutoZone Park Box Office or call (901) 721-6000. 

Rain Policy

If It Begins to Rain Before the Game

First, it is helpful to keep in mind that there are many instances when it may be raining in some parts of Memphis but not downtown at AutoZone Park.

Please note that the decision to postpone a game due to weather is typically made close to the game's scheduled start time. Team officials pay close attention to the weather leading up to game time and make every effort to keep the field ready for play. Unless the weather prior to game time is particularly severe or the forecast reveals that inclement weather is inevitable, team officials will plan to play the game as scheduled.

1. Check the Redbirds home page
If the game is postponed due to inclement weather, the main story on the Redbirds' home page will be the announcement that the game is postponed, in addition to the gameday module at the top of the page.

2. Follow the Redbirds social media
If the game is postponed due to inclement weather, the most recent posts from the Redbirds will describe that night's game status.

The Redbirds ask for your patience. Information will be communicated when it is available. If none of the above announce that the game has been postponed, you may assume that every attempt will be made to play the game as scheduled.

If It Begins to Rain During The Game

If it starts to rain while a game is in progress, the Redbirds grounds crew will cover the field if it is necessary to keep the playing surface suitable for play. The game will then enter a rain delay. During this time, team officials and Pacific Coast League umpires will pay close attention to the weather and the forecast for the remainder of the game. After a reasonable amount of time, the umpires will decide if the weather has improved and is suitable for play or if the game should be declared a rainout.

If the teams have played five innings or more (or if the Redbirds are leading after four-and-a-half innings of play) and a rainout is declared, the game is considered an official game. In other words, the game is finished, the game has a final score, and play will not continue at a later date. On the other hand, if a game is rained out before being declared an official game, you should hold onto your tickets, since they can be redeemed for tickets to a future game (see below).

Rain Ticket Policy

Game In Progress Suspension
If this occurs while you are at the ballpark, keep your physical ticket stub and exchange it at the Box Office for a future game, subject to availability, which excludes special events and excludes all fireworks games (unless the game affected had fireworks, which means you can exchange for another fireworks game). Please be advised, this transaction does not have to take place on the day the game is postponed. By Pacific Coast League rules, five innings (or four-and-a-half innings if the home team is leading the game) constitutes a complete game, and no ticket refunds or rain checks will be issued. In the event a doubleheader is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.

Game Postponed Before it Starts:
If this occurs, keep your whole physical ticket and exchange it at the Box Office for a future game of your choice during the season in which it occurred, subject to availability, which excludes special events and excludes all fireworks games (unless the game affected had fireworks, which means you can exchange for another fireworks game).

Tickets that include Food and Beverage Service (picnics, party deck, Owner's Seats, 4-Top Tables, Budweiser Bowtie Bar, nightly suite rentals):
If the gates open at AutoZone Park but the game is ultimately postponed, your food and beverage will still be served. Picnics, party decks, and nightly suite rentals can exchange for a future ticket without food, while Owner's Seats, 4-Top Tables, and Budweiser Bowtie Bar can exchange for the same ticket subject to availability, which excludes special events and excludes all fireworks games (unless the game affected had fireworks, which means you can exchange for another fireworks game).