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First Horizon Park Health & Safety Policies

Updated: March 10, 2021


The safety and well-being of our guests and staff is of the utmost importance to the Nashville Sounds and Centerplate, our food and beverage provider. All guidelines from the Centers for Disease Control and Prevention (CDC), the Metro Nashville Public Health Department, and the Office of the Mayor of the Metropolitan Government of Nashville and Davidson County will be strictly followed and enforced during all events at First Horizon Park.

The public’s cooperation is requested in executing this plan. Please do not attend an event at First Horizon Park if you have been knowingly exposed to COVID-19 in the 14 days prior to an event.

As needed, updates will be made to this web page and communicated via Nashville Sounds and First Horizon Park social media channels and websites.

The procedures identified below represent practical best efforts to keep our community safe.

Click any of the specific titles below to view policy details.

Facial Coverings (REQUIRED)

• Guests are REQUIRED to wear facial coverings at all times while at First Horizon Park (except when actively eating or drinking) to protect themselves and others, per Metro Public Health Order 8 issued on June 29, 2020. Thank you for your cooperation.

• Facial coverings must cover both the nose and mouth.

• Non-medical masks, bandanas, scarves, cloths, and/or face shields may be used.

• A facial covering may be lowered only when actively eating or drinking at a guest’s designated seating location.

• Guest services staff and/or security staff will enforce mask-wearing requirements. Non-compliance may result in removal from the venue.

• Ballpark staff will be required to wear a face covering in any common area, including both employee-only spaces and public-facing locations.

Guest Experience / Social Distancing

• Guests will be required to stand six feet from other guests not in their party. This includes concessions lines, restrooms, and all common areas of the ballpark.

• Signage encouraging social distancing and other health practices will be posted throughout First Horizon Park. We will also remind guests to follow posted policies and procedures via public address announcement and video board messaging.

• We have created a seating manifest to ensure that each party is seated a minimum of six feet from the next party. Pods of two, four, and six seats will be used. Seating manifests may vary depending on the event being hosted at the ballpark.

• At minimum, every other row in the seating areas and all aisle seats will remain vacant.

• Walkways and concourses at First Horizon Park will have visible signage and ground markers to direct guests to ensure proper social distancing.

• Arrival gate assignments and guided dismissal will limit interactions on ingress and egress. All gates will open one hour prior to game start time.

• Restrooms with multiple entrances will be assigned a one-way entrance and exit.

• Elevator capacity will be restricted to no more than two people or one entire party from the same family or group that are part of the same seating group.

• Capacity inside premium areas and group spaces have been adjusted appropriately.

• The Sounds Pro Shop will be assigned a one-way entrance and exit. A limited number of shoppers will be allowed inside the store at any one time. The fitting room will be closed and guests may not try on merchandise while in the store.

• The ballpark will operate at less than 25% capacity or less to ensure guests have the space they need to remain socially distant.

• If guests are not feeling well, they are asked to not attend an event at First Horizon Park.

Limited Touchpoints

• First Horizon Park will operate as a cashless facility, including the box offices, concession stands, and retail store.

• We strongly encourage you to purchase admission online.

• Digital tickets, delivered via Ticketmaster account manager, will be scanned at entry from guests’ mobile phones.

• A clear bag policy will be in place for all events, limiting contact between staff and guests.

• All toilets, urinals, sinks, and dispensers located in our restrooms have always been touchless and will continue to operate in that fashion.

General Sanitation & Cleaning Practices

• First Horizon Park has increased the frequency and scope of cleaning and sanitizing between events as well as between guests at events. This includes the cleaning of all flat surfaces, including but not limited to concessions counters, drink rails, door handles, and restroom sinks and counters.

• Hand sanitizer stations have been added in high-traffic areas on all levels of the ballpark, including both public areas and employee offices.

• First Horizon Park has implemented the use of industrial-grade, mobile sanitization units that will be used to disinfect surfaces throughout the venue prior to, during, and after events.

Food & Beverage Experience

• Concessions will operate at reduced capacity to allow for social distancing of staff and guests.

• Menu items will be limited and packaged to allow for safe distancing for employees during the preparation process and then for both employees and guests during the ordering and service process.

• All concessions locations will feature cashless transactions only.

• Condiments and similar items will be distributed in pre-packaged servings.

• All beer, soda, and water will be sold in its original packaging (no draft or fountain beverages will be served).

• Contactless mobile food & beverage ordering will be available for all guests. For suites and 4Topp tables, items will be delivered. For all other seating locations, items will be picked up at a designated concession stand location.

• Buffet service at the ballpark will feature attendant(s), with exception of food set up within private suites.

• Water fountains will be inoperable; however, the two self-service bottle refill stations on the concourse will be available.

• Face coverings may only be lowered while actively eating or drinking while seated in guests’ assigned seating pod.

Promotions & Giveaways

• All on-field activities before, during, and after games are prohibited due to the proximity to players and staff. This policy will be reviewed and updated through guidance from MLB and Metro Public Health Dept. as season progresses.

• Giveaway items will be distributed at all gates by ballpark staff wearing appropriate personal protective equipment.

• Guests will not be permitted to seek autographs from players.

• The Sounds Fun Zone will be closed for the 2021 season.

Staff Policies

• All Sounds and Centerplate staff - full-time and part-time employees, contract workers, vendors, etc. - will complete a symptoms screening upon arrival to the ballpark.

• Sounds staff will be required to wear a face covering in any common area, including both employee-only spaces and public-facing locations.

• Depending on regular duties, many staff members will be required to wear protective gloves in accordance with the most recent guidelines from health authorities.

• Any staff member that is not feeling well will not be allowed entry into the ballpark.

Acknowledgement of Potential Exposure: The Nashville Sounds and Centerplate have taken enhanced health and safety measures - for you, our guests, and our staff. You must follow all posted instructions while visiting First Horizon Park. An inherent risk of exposure to naturally occurring diseases, including but not limited to the novel Coronavirus or COVID-19, (collectively, the “Naturally Occurring Diseases”) exists in any public place where people are present. Naturally occurring diseases are extremely contagious and can lead to severe illness and death. According to the Centers for Disease Control and Prevention (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable. By attending the premises, holder, on his/her own behalf and on behalf of minor(s), knowingly and voluntarily assume the risk of exposure to naturally occurring diseases and possible infection and is deemed to have given a full release of liability to the released parties to the fullest extent permitted by law.

For a complete list of First Horizon Park rules and regulations, please click here.