• Guests are REQUIRED to wear facial coverings at all times while at First Horizon Park (except when actively eating or drinking) to protect themselves and others, per Metro Public Health Order 8 issued on June 29, 2020. Thank you for your cooperation.

• Facial coverings must cover both the nose and mouth.

• Non-medical masks, bandanas, scarves, cloths, and/or face shields may be used.

• A facial covering may be lowered only when actively eating or drinking at a guest’s designated seating location.

• Guest services staff and/or security staff will enforce mask-wearing requirements. Non-compliance may result in removal from the venue.

• Ballpark staff will be required to wear a face covering in any common area, including both employee-only spaces and public-facing locations.

• Guests will be required to stand six feet from other guests not in their party. This includes concessions lines, restrooms, and all common areas of the ballpark.

• Signage encouraging social distancing and other health practices will be posted throughout First Horizon Park. We will also remind guests to follow posted policies and procedures via public address announcement and video board messaging.

• We have created a seating manifest to ensure that each party is seated a minimum of six feet from the next party. Pods of two, four, and six seats will be used. Seating manifests may vary depending on the event being hosted at the ballpark.

• At minimum, every other row in the seating areas and all aisle seats will remain vacant.

• Walkways and concourses at First Horizon Park will have visible signage and ground markers to direct guests to ensure proper social distancing.

• Arrival gate assignments and guided dismissal will limit interactions on ingress and egress. All gates will open one hour prior to game start time.

• Restrooms with multiple entrances will be assigned a one-way entrance and exit.

• Elevator capacity will be restricted to no more than two people or one entire party from the same family or group that are part of the same seating group.

• Capacity inside premium areas and group spaces have been adjusted appropriately.

• The Sounds Pro Shop will be assigned a one-way entrance and exit. A limited number of shoppers will be allowed inside the store at any one time. The fitting room will be closed and guests may not try on merchandise while in the store.

• The ballpark will operate at less than 25% capacity or less to ensure guests have the space they need to remain socially distant.

• If guests are not feeling well, they are asked to not attend an event at First Horizon Park.

• First Horizon Park will operate as a cashless facility, including the box offices, concession stands, and retail store.

• We strongly encourage you to purchase admission online.

• Digital tickets, delivered via Ticketmaster account manager, will be scanned at entry from guests’ mobile phones.

• A clear bag policy will be in place for all events, limiting contact between staff and guests.

• All toilets, urinals, sinks, and dispensers located in our restrooms have always been touchless and will continue to operate in that fashion.

• First Horizon Park has increased the frequency and scope of cleaning and sanitizing between events as well as between guests at events. This includes the cleaning of all flat surfaces, including but not limited to concessions counters, drink rails, door handles, and restroom sinks and counters.

• Hand sanitizer stations have been added in high-traffic areas on all levels of the ballpark, including both public areas and employee offices.

• First Horizon Park has implemented the use of industrial-grade, mobile sanitization units that will be used to disinfect surfaces throughout the venue prior to, during, and after events.

• Concessions will operate at reduced capacity to allow for social distancing of staff and guests.

• Menu items will be limited and packaged to allow for safe distancing for employees during the preparation process and then for both employees and guests during the ordering and service process.

• All concessions locations will feature cashless transactions only.

• Condiments and similar items will be distributed in pre-packaged servings.

• All beer, soda, and water will be sold in its original packaging (no draft or fountain beverages will be served).

• Contactless mobile food & beverage ordering will be available for all guests. For suites and 4Topp tables, items will be delivered. For all other seating locations, items will be picked up at a designated concession stand location.

• Buffet service at the ballpark will feature attendant(s), with exception of food set up within private suites.

• Water fountains will be inoperable; however, the two self-service bottle refill stations on the concourse will be available.

• Face coverings may only be lowered while actively eating or drinking while seated in guests’ assigned seating pod.

• All Sounds and Centerplate staff - full-time and part-time employees, contract workers, vendors, etc. - will complete a symptoms screening upon arrival to the ballpark.

• Sounds staff will be required to wear a face covering in any common area, including both employee-only spaces and public-facing locations.

• Depending on regular duties, many staff members will be required to wear protective gloves in accordance with the most recent guidelines from health authorities.

• Any staff member that is not feeling well will not be allowed entry into the ballpark.