Akron RubberDucks Ticket Return Policy and FAQs

Individual Game Tickets

Q: What happens to my individual game tickets that I purchased for 2020?

A: Your payments for any individual game tickets will automatically be credited to your Akron RubberDucks ticket account. You can utilize your credit within your account at any point for any 2021 RubberDucks purchase as tickets or plans are released for sale. No action is required from you at this time. As a small business, your investment with the RubberDucks allows us to keep our entire fulltime staff employed and focused on bringing events this summer, as well as Affordable. Family. Fun during the 2021 season. If this does not work for your specific situation, please email [email protected] by October 1st.

Q: I have redeemed vouchers for a 2020 game, what do I do with these?

A: You will be able to exchange your vouchers for any game during the 2021 season when individual tickets go on sale for the 2021 season at the Canal Park ticket office.

-

RubberDucks Flex Package Holder Questions

Q: What happens to my Akron RubberDucks Vouchers (season tickets, flex packages, donation/sponsorship vouchers) with the season being cancelled?

A: Your 2020 tickets are automatically renewed for the 2021 season and all payments will be credited towards your 2021 Akron RubberDucks Membership. Please contact your account representative with any additional questions.

If receiving a credit for your 2021 season ticket/ticket plan renewal is not appropriate for your situation, please contact your ticket representative or email the Akron RubberDucks at [email protected]. Specific game plan dates and promotions will be announced as quickly as possible once the 2021 schedule is finalized.

Q: What do I do with my tickets from 2020?

A: Physical tickets from the 2020 season will not be valid for the 2021 season. You can keep these as souvenirs or discard them. Information for the 2021 season will be released at a later date.

Q: I haven’t picked up my tickets for the 2020 season, what should I do?

A: Once it is safe to re-enter Canal Park, we will be in communication with all ticket holders who have not picked up their tickets yet.

Q: When can I renew my seats for 2021?

Your credit from all games for the 2020 season will automatically renew your same seats for the 2021 season. If you wish to make any seat changes, please contact your account representative or email us at [email protected].

-

Group Outing Questions

Q: What happens to my Group Outing with the season being cancelled?

A: Credit for all hospitality areas, group tickets and any miscellaneous items (food, ballpark Duck Bills) purchased, will automatically be applied towards your group 2021 group outing renewal. If applying your payment towards your 2021 Group Outing is not appropriate for your situation, please contact your account representative or email us at [email protected] to discuss options.

Q: When will I be able to select the date for my Group Outing for the 2021 season?

The process of selecting dates will begin shortly after the RubberDucks receive their 2021 season schedule. This process usually begins in late September or October, but may begin earlier should the 2021 schedule be finalized earlier.

Q: Will I automatically receive the same date, area and seats as I did for 2020?

A: Maybe. Your account representative will work with you to select your date and seating location based upon date availability and the group renewal process. We will work to provide you with the best possible options based upon your desired interests.

** We will begin rescheduling groups for the 2021 season as soon as our 2021 schedule is finalized. We will notify all groups who opted for a 2021 credit after the schedule is announced with details on how to reschedule your event date.**

-

Promotions and Theme Night Questions

Q: With the RubberDucks season cancelled, when will 2021 Theme Nights and Giveaways be announced?

A: The Akron RubberDucks are in the process of rescheduling theme nights and promotions for the 2021 season. The new dates will be announced prior to individual game tickets going on sale for the 2021 season.

-

Special Events/Non-Game Questions

Q: If I am interested in hosting an event at the ballpark, what are my options?

A: We are able to host social gatherings or events while practicing social distancing and following all guidelines set by the CDC. In the meantime, you can contact and speak with our Director of Premium Experiences, Sam Dankoff at [email protected] or 330-253-5151.

Q: What are you doing at the ballpark to make it safe for spectators?

A: The Akron RubberDucks are continuously working with local and state health officials to ensure Canal Park is safe for all guests. Procedures such as ongoing regularly scheduled deep cleanings, multiple hand sanitation stations, and encouraging cashless payments to help decrease the spread of germs are all being implemented.