Norfolk Tides Digital Ticket Account Help

New for 2025, all tickets to our ticketing plans will be digital. Like many live events, digital tickets will make managing them easier. Digital ticketing is the safest and most efficient way to manage your Norfolk Tides tickets. When you purchase tickets, you are prompted to create a personal Tides Account Manager account or sign-in to your existing Tides Account Manager which will allow you to save your tickets to your mobile wallet to display at the game, or send tickets to others. Purchasing tickets online through TicketMaster via NorfolkTides.com, includes an email confirmation with a link to your tickets and puts your tickets into Tides Account Manager account for easy access later.

Digital tickets offer several advantages that can enhance the overall experience of attending games at Harbor Park.

Convenience at Entry: With digital tickets, we can scan the barcode at the gate, making the entry process quicker and more streamlined compared to handling physical tickets.
Avoiding Lost Tickets: Digital tickets eliminate the risk of losing or forgetting physical tickets, which can be a major inconvenience.
Easy Transfer: If you need to transfer your tickets to someone else, just sign in to Account Manager and transfer. This is more efficient than meeting up or mailing them.
Reduced Risk of Theft or Damage: Digital tickets can’t be stolen or damaged in the way physical tickets can.
Environmentally Friendly: Going digital reduces paper waste and the need for physical materials, which is a positive step for sustainability.

Overall, digital tickets aim to simplify the process of attending events and address common issues related to physical tickets. During this transition, you may have many questions, so please visit our FAQs page that could provide some guidance.

Below you will find helpful information on how to use some of the features of Tides Account Manager account.

Season Ticket Holders - Exchange unused past-date Digital Tickets

I am a Qualified Season Ticket Holder - how do I exchange my unused past-date tickets?

Each unused season ticket from a past game during that particular season can be exchanged at the Harbor Park Box Office for a reserved seat (based on availability) for any non-restricted home game that season. That same ticket can be upgraded to a box seat, if available, for an additional fee. Unused past-date tickets must be exchanged online by submitting a request.

Game days eligibility for exchanges to each plan:

Full Season - any regular season game of that year excluding July 3rd and postseason games.

18 Game Plan - any Sunday - Thursday regular season game of that year excluding July 3rd and postseason games.

Sunday Plan - no exchanges

We will exchange the tickets as close to your request as possible. If there are any fees with the exchange, the card on file in your account will be charged. If the card on file isn't valid, we will exchange the tickets to the closest section that does not require the upgrade cost. Once you make a request to exchange unused tickets, it will be FINAL and will not be exchangeable again.
All exchange requests must be made online via the request form. This process will assist in maintaining the correct balance in your account.
We will keep track of how many unused past date tickets are available and how many have been exchanged. Once the process of the exchange is complete, the exchanged tickets will be in your Account Manager.
Since this process is time sensitive, the deadline to exchange for a game is 24 hours before the first pitch. For example, if you want to exchange past date unused tickets to attend the game on September 30th at 7:05pm, the request must be made by September 29th at 7:05pm.

Digital Ticket Details

Access Digital Tickets on Desktop

Access your account in Norfolk Tides Account Manager on your desktop:

Go to your internet browser.
Type in am.ticketmaster.com/tides
Sign into your account using the email you have on file with us, this is located on the top right of the page.
If you are unsure of which email address to use, please contact us and we’ll get you in the right direction.
Once signed in, you can choose your action on the taskbar.
You can pay your invoice, manage your tickets, purchase more tickets on tm.com or access our contact information.
The barcode of your tickets will not be visible on the desktop. To view the actual ticket, you must use your mobile.

Access Digital Tickets on Mobile

Access your account in Norfolk Tides Account Manager on your mobile device:

Go to your phone’s internet browser (Chrome, Safari, etc).
Type in am.ticketmaster.com/tides
Sign into your account using the email you have on file with us, this is located on the top right of the page.
If you are unsure of which email address to use, please contact us and we’ll get you in the right direction.
Once signed in, you can choose your action at the top left of the screen.
You can pay your invoice, manage your tickets, purchase more tickets on tm.com or access our contact information.

Access Your Account Manager on Mobile Device

Homepage of Norfolk Tides Account Manager. Select the profile icon next to the shopping cart to Sign In.

Sign in using the email address you have on file with us. Please contact us if you need assistance with which email is on the account.

Once you are signed in, you will be brought back to this page.

View Your Invoice in Account Manager on your mobile device

Select the hamburger on the top left to see the options available to you.

If you select invoice, your list of invoice(s) would be listed. You can select Paid/Unpaid to see the invoices in each category. To view it, just tap the invoice.

Once selected, you can see the summary of the invoice. You can email the invoice to yourself or continue to make payment.

Manage Tickets in Account Manager on your Mobile Device

When you select Manage Tickets, all your events will appear.

Tap View Event Details to see your tickets listed.

Tada! Your ticket with a live barcode. Any screenshots will not allow entry into Harbor Park.

It is recommended you add the ticket(s) to your Google or Apple Wallet to avoid slow connection.

Transfer Tickets in Account Manager on your Mobile Device

When you select Manage Tickets, all your events will appear.

After selecting the desired event, tap More for options.

Select the ticket(s) you would like to transfer.

You can transfer the tickets via email. Simply fill in the fields and send. If the recipient does not have an account in Norfolk Tides Account Manager, they will need to create one.

You can also transfer the tickets via text. Fill in the fields and follow the instructions to complete the transfer. Transfer via text is only available on mobile.

Unused Past Date Season Ticket Exchange Request Policies

Game days eligibility for exchanges to each plan:

Full Season - any regular season game of that year excluding July 3rd and postseason games.

18 Game Plan - any Sunday - Thursday regular season game of that year excluding July 3rd and postseason games.

Sunday Plan - no exchanges

We will exchange the tickets as close to your request as possible. If there are any fees with the exchange, the card on file in your account will be charged. If the card on file isn't valid, we will exchange the tickets to the closest section that does not require the upgrade cost. Once you make a request to exchange unused tickets, it will be FINAL and will not be exchangeable again.
All exchange requests must be made online via the request form. This process will assist in maintaining the correct balance in your account.
We will keep track of how many unused past date tickets are available and how many have been exchanged. Once the process of the exchange is complete, the exchanged tickets will be in your Account Manager.
Since this process is time sensitive, the deadline to exchange for a game is 24 hours before the first pitch. For example, if you want to exchange past date unused tickets to attend the game on September 30th at 7:05pm, the request must be made by September 29th at 7:05pm.

Full Season Ticket FAQs

I have a ticket plan, how do I access my tickets?

All plan holders already have an existing account (email you have on file with us). Simply log into Account Manager to view invoice(s), Manage Tickets or Buy more Tides tickets.

Can I print my tickets?

Unfortunately not, this has been disabled to avoid fraud & multiple reprints.

A smartphone is not for me, what do I do?

You can still manage your tickets via Account Manager on a desktop. Please contact your Tides representative for assistance.

Account Manager will allow me to have multiple tickets to an event, correct?

Yes! When you load your first ticket, swipe right to left to view all your tickets.

There will be a group of us, but we won’t arrive at the same time...

No problem. Transfer their tickets and make sure they accept the tickets, they will be instructed to sign in or create an account in Account Manager to view them and present for entry. If need be, they can transfer the tickets again.

I’m in Account Manager, but there’s nothing in there!

No worries, you may have logged in with an email not associated with your account. Contact us for assistance.

Exchange! Exchange! Exchange!

Your favorite perk lives on, but the process will be different. You can still exchange any unused season tickets for a future unrestricted game of that year in reserved seating for free or upgrade to box seating for $1 per ticket, based on availability. To do this, simply fill out the request form and it will be sent to one of our ticket representatives. Please review the Unused Past Date Season Ticket Exchange Policies for all the details.

Questions?

Tides Ticket Links