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Ticket Holder FAQ

August 3, 2020

Single Game Ticket Holder

Q: I purchased tickets to a game or games during the 2020 season. With the season cancelled and the game(s) not being played, what are my options?

A: You may contact the Knights at [email protected] and one our ticket representatives will be back in touch with you. With our offices closed to the public and our staff working limited hours in the ballpark offices out of Covid-19 safety concerns, please allow 24 to 48 hours for a response. Thank you for your understanding and patience.

Season Ticket Holder FAQ

What are my options for the money that I have spent toward the 2020 Season?

You are able to elect how you allocate your Account Funds and Credits from the 2020 Season. You can either choose one of the following 3 options or split your funds among them. The 3 options are:

  1. Apply your 2020 funds toward your 2021 Season Membership payment; or
  2. Apply your 2020 funds toward local healthcare workers for the 2021 Healthcare Heroes Appreciation Night; or
  3. Receive a refund for all or a portion of the 2020 funds paid due to the COVID-19 Pandemic.

How do I know how much money I have on my account?

If you are currently a season ticket member, and have funds on your account for the 2020 season, you should have received an e-mail with your Account Summary, as well as your re-sale credit.

If you have not received an email, please contact us at [email protected], and we will be happy to provide your Account Summary, as well as directions on how to make and submit your decision regarding allocation.

When will I receive my refund?

You should see a refund on the originally used credit card within 60 business days after submitting your Allocation forms. This is due to the large amount of requests and forms being processed at this time.

If I don't roll-over my funds to 2021, what will happen to my seats?

We understand how difficult this situation has been for everyone. Please know that you will not be penalized by requesting a refund. Your seats will be held under your name until December 1, 2020. If a credit or deposit has not been received by that date, the seats will be released to the general public to purchase.

When is the deadline to let you know what to do with my funds?

The deadline for reply is July 31, 2020. If we have not received a response by that date, we will automatically rollover all funds and credits for the 2021 season.

Is Truist Field still open for events throughout the summer?

YES! Even though the minor league season has unfortunately been cancelled, Truist Field will still be open for special events throughout this entire summer. We have plenty of options for you and your group to take advantage of this great venue. Please contact Grace Eng, our Director of Special Events, at [email protected] with assistance in creating a fun and interesting group outing.