Loons COVID-19 Protocol - last updated 04/08/2022

All Great Lakes Loons COVID-19 protocols will be available here and updated periodically as information and guidance change.

Before your next game, please familiarize yourself with our COVID-19 policies and procedures.

REQUIRED BEFORE ENTRY

Cashless Payment Policy

Dow Diamond is a cashless venue including parking, tickets, concessions, and Loon Loft purchases.

Fans who prefer cash can use our Reverse ATM kiosks, which convert cash to a prepaid Mastercard. The card can be used anywhere Mastercard is accepted even outside the ballpark. The Loons cover all fees so this service is free.

Benefits: Faster service, shorter lines, and convenient prepaid cards usable on or off site.

Mobile Ticketing Policy

Mobile tickets offer our guests a safer, contactless ticketing experience and will be utilized to the fullest extent possible.

Please familiarize yourself with the mobile ticket interface before your first game.

All tickets will be sold online at Loons.com, over the phone by calling 989-837-2255, or by stopping by Dow Diamond. The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM.

View your tickets in the MyTickets Portal here.

Recommended Before Entry

Clutch Parking

Download the Clutch! App to secure your parking in advance for faster entry into the lot. Available for the East End Parking Lot.

iPhone App STORE or Android Google Play

View Dow Diamond parking options. Parking is $7 per space, with all proceeds benefitting the Michigan Baseball Foundation.

Dow Diamond Mask Policy

Masks are currently not required to be worn anywhere within Dow Diamond. Guests may voluntarily wear masks based on their personal health situation or preference.

Welcome Back to Dow Diamond

MidMichigan Health

Answers to Frequently Asked Questions

Ticket Policies and Guidelines:

Mobile tickets will be utilized to the fullest extent possible. Our system has been updated, which will provide better, safer, contactless service for fans.
The Dow Diamond box office will be open for walk-up ticket purchases Monday – Friday, from 10 AM to 5 PM. All tickets will continue to be digitally delivered to fans’ emails. Fans are encouraged to purchase tickets at Loons.com for quicker service.
Gates open one (1) hour prior to game time start.
Children 2 years of age and under do not require a purchased ticket. If seated in reserved box seats, they are able to sit with someone.
When purchasing tickets, please be sure to provide an email address to receive the most up-to-date information.
Private seating venues are now available for reservation for games throughout the 2025 season. Reservations can be made by contacting the Dow Diamond box office.

Pre-Game Policies and Guidelines:

Dow Diamond is a cashless venue. This includes parking, ticket sales, concession sales, and Loon Loft merchandise. Guest without debit, credit, or mobile payment capabilities can convert cash into a Mastercard debit card at the two "Reverse ATM" machines with NO FEES or EXTRA CHARGES. Gift cards can be loaded with $1-$500 in a single transaction. The pre-paid debit card can be used anywhere Mastercard is accepted, even outside of Dow Diamond.
Accessible parking will be available for offline, drive-up purchases on the day of Loons games on a first-come, first-serve basis, while parking spots are available. Fans are still highly encouraged to pre-purchase their parking prior to traveling to Dow Diamond on the Clutch! App. View all Disability Network of Mid-Michigan Accessible Services at Dow Diamond.

In-Game Policies and Guidelines:

Concession services and the Loon Loft retail store will be open for cashless transactions during all Loons games at Dow Diamond.
Hand sanitizer and sunscreen are available at guest services, courtesy of MyMichigan Health.

Dow Diamond, Serving Michigan's Great Lakes Bay Region